I had to put in a special order at O'Reilly's for a radiator hose. It had to be on special order so…read moreI had to pay $10 for shipping. The hose arrived and it was the wrong one. We took it back and they did have the correct one right there in the shop but it cost me $9.00 more dollars for it. I asked them if I would be able to get my $10 back from the shipping since the part was not the correct one and they said no on special orders they can't do that. What??? I don't understand that. I need every dollar because I am a senior woman on disability and I don't think I will order anything from O'Reilly's again. I do want to add they are always very friendly and happy to help you but that policy is not good.

Incredibly disappointed in their customer service yesterday. My sisters car battery was bad so I…read morefollowed her up there assuming they would help her change it but even though three grown men were working, they would only "carry it to her car for her...". Seriously? The two of us had to stand in the cold and jumpstart her car which probably took us longer than it would've taken one of them to change the battery.

I don't usually leave reviews on places I have had issues with but today I came in for car troubles…read moreand the older African American man was very rude and hard to work. I came in to this location even though the other reviews aren't the best for this particular employee to give him a chance and to say the least is they were correct. He was rude, sarcastic, and made comments that made me uncomfortable. It almost felt like a racism issue (not to try and play that card) It's a shame because I've always tried to believe the best in this location but don't think I'll be returning or recommending it. I've also noticed this employee has worked here for at least 6 months based off other reviews so clearly nothing has been done about this issue at hand.

I can find most of the parts I need at O'Reilly and will occasionally purchase them but they are…read moremuch more expensive than other auto parts stores so I usually purchase elsewhere.

This place is awesome! I work at a business behind this store. One of our customer's cars would not…read morestart after a closing. They were elderly and was calling a tow all the way to Sibley, Missouri. Our receptionist called this store and asked if the manager, Will, could come take a look. He came right over and it ended up being a battery, he replaced. Will went above and beyond! Thank you for being such a kind and decent person!!!

My battery was so low it wouldn't even read. Will, the store manager, checked my battery. I needed…read morea new one. He price matched to save me some money. Then installed it quickly. He was very nice and helpful. I will be back for all my parts needs!

Great, fast service. We were trying to leave Missouri and head to Indiana when our check engine…read morelight came on 15 minutes into our trip. He got our truck in/out same day for us.

I dropped my vehicle to take care of several maintenance issues (tires, oil), and also to repair…read moresome damage done by a curb that jumped out in front of me! They had my vehicle repaired quickly and for a great price!

Go here if you don't have Amazon. Everything is double priced at o'reillys. They charge you a…read morecore fee when buying brake pads which requires you to waste your time returning. Amazon doesn't.

Welcome to ooooooooooh Reilleee in Waldo! The only store where you will be greeted with death…read moremetal .... Truly this is a great store. Anytime I've had a question about my vehicle they've always had an answer and recommendation and usually a pretty decent price for the product they're selling. The store help is really helpful and I enjoy its proximity to my neighborhood. I do not however live in Waldo. I still can't get over the fact that they were playing death metal. in any case it's a great store I would recommend it.

great customer service, every time I go here I always get excellent care. I would recommend the to…read moreanyone.

They always amaze me with their customer service. I bought an air filter and couldn't get the…read morehousing back on. I called and Tish said bring it by. Wendy was able to get it done for me. What a relief. I appreciate the help. I'm one armed so sometimes a gal needs a hand. It was nice to have a couple gals help me out. Y'all never fail. I'm super grateful.

i was having trouble seeing if my brakes were under warranty so shane at 931 ne sam walton lane was…read morevery helpful and patience with me helping me figure things out very great customer service

This place is awesome! I was bringing my old engine oil there for disposal but didn't have the…read moreability to carry it in with my little ones. I called them and they came out to grab it. Just wish they carried redline oil so I could buy it from them! I literally buy everything else for car maintenance from them.