Jen, the Assistant Manager at the Buffalo Grove, Illinois location went way above and beyond to…read morehelp me figure out which fuses I needed and where they were located within my vehicle as I have four fuse boxes in my car. Thank you again Jen for all of your help!

Two employees went way beyond helpful. Had to replace serpentine belt on my truck but didn't have…read morethe correct tool todo so. Learned from these two that the store has a rental policy for tools and refunds your money when tools are returned. They didn't have to mention this and instead try to sell me what I needed. They didn't and I commend them for this. Job is done, tool returned, and I am very grateful.

Patrick went above and beyond to service one of my trucks. We went in with a tail light lens cover…read morebroken and unfortunately they were out of stock. But he said not to worry because he took a whole tail light assembly off the shelf and opened the package and took the lens cover off and sold that to me. He was willing to wait for the new order of tail light covers in order to service a customer. You have earned a loyal customer Thanks for the service

I'm not a huge customer. My HS friend worked there for decades. The guys there couldn't be nicer…read more They help me with my wipers, key batteries, etc. That is why I go back Then there is the lady behind the register. I needed a battery for my key. "I'll sell you the battery but you have to put it in yourself." That's it. Never offered to help. I told her the other person put it in for me before and she said they shouldn't have. Period. I walked out. Now I will never spend anoher dime there is she is behind the register.

3/11/24 Update:…read more After StateFarm contacted them, they offered to complete the work and I will have to pay for the part. Moments latter I get a call from State Farm stating the shop would fix it at no cost. I have no interest in returning because one he lied and said they did not touch the door and two why would I trust someone who wasn't honest initially thanks but no thanks, Matt. It would not be wise of me! Everyone in the office was very friendly. The car looks great and it was finished before the estimated time of completion. They also cleaned my car, tires looked great and vacummed. Im impressed! Thanks! However, my sister noticed a knick on the passenger side I know wasn't there when I dropped the car off. Brought this to their attention and they said they didn't touch the door then it could've been a cigarette. Annoyed but it is what it is. ‍ Update: Per the manager my door wasn't touched but we looked over the paper work the door was touch!! Wow! Why would I consider using you all after what was done to my door? No fing thanks!

By far the best interaction we have ever had with a body shop. Their work on the car was perfect…read more Their customer service was perfect. Im not just saying that...we are used to terrible service at body shops, oil changes, tire, etc. but CDE was extremely helpful. They were fast too. They were also the cheapest option out of 3 places we went. I got my car back 2 days early. This may sound like a fake post, but it is not, CDE was amazing! -Chris

I've been a customer of PCC for 30 years. Shop has recently changed ownership.....thanks for all…read morethe good years Bob and crew. I just had my first experience with new ownership. Mike seems to be a personable and knowledgeable guy. For now I see no reason that I would not continue to use the services of Precision Care care. I hope Mike can continue to provide the same value based service that the shop has been providing for years..

I hope the owners at Percision see this. I took my '96 Honda Civic (green) in to get the car…read morechecked out to make sure it's safe for my daughter to drive , and get an oil leak checked out. First off I told them it wasn't a rush job, but I'd like it back by the end of the week ( brought it in on a Monday), by Friday they still hadn't looked at it. Once they started looking at it, it took them 3 days to get it checked out and get an electrical problem fixed, but they still hadn't checked the oil leak. Once they checked the oil leak, all they said was it was a leak on the top of the engine and it wouldn't be much to fix. I was releaved it wasn't something bigger, but after a bill of close to a grand, I wasn't feeling right about it. Now fast forward a week later...more oil leaking. Did they even do anything for the leak? Or were they to incompetent to find the real leak? I'm not going back because at this point I don't want to put anymore money into a '96 car, but when I first had it in I probably would have paid for the correct repairs, and my daughters car wouldn't be leaving oil drops all over my driveway. Edit: Had to edit my review because I saw a previous review. I guess it changed ownership, but Mike told me Bob wasn't in, this probably explains the problems. Now that I think about it, the garage looked like a complete mess when I looked inside, it wasn't like that when Bob was there. To bad, I really trusted Bob before.

R&M Performance is hands down the best shop in Illinois…read more Honesty, integrity, and transparency are what I value most in the people I do business with--and Rei and Mark truly embody all of these qualities. From the beginning, Rei set the tone by reviewing my project thoroughly, being upfront about costs, and even asking follow-up questions to make sure his team could deliver the work at the highest standard. That professionalism was my first green flag. Mark handled the work on my car and went above and beyond my request. I asked for before-and-after photos to help me track carbon buildup for future maintenance, and not only did he deliver, he provided even more detail than expected. The results spoke for themselves: No more idling during cold starts, City MPG improved from 24-26 to 30-32, when I first bought the car off the showroom floor I was so impressed with the quality and transparency that I immediately scheduled additional maintenance and performance upgrades. It's worth noting that I drive from Libertyville to Palatine--often during rush hour--because the service, professionalism, and results at R&M Performance are far beyond anything else I've experienced. The distance and traffic are never a concern when I know my car is in such capable hands. The service was so good, I even brought in my wife's car. That alone should tell you everything. If you are looking for quality, professionalism, honesty, and reliability, I HIGHLY recommend R&M Performance.

These guys were amazing! The price was extremely reasonable especially compared to the dealership…read more I went in that morning, they ordered parts, and finished the job all in a few hours. They were super communicative before during and after the job. Would highly recommend!

When my former mechanic retired, I thought, 'oh no - now what?' I didn't want change, didn't want…read moreto switch, and didn't expect to be satisfied. Then came Bob's Auto. Well, no complaints here. Ivan, Jay, Brian - everyone on the team have repeatedly won me over. They have far more capacity than my old shop, yet the honesty and reliability I depended on for years didn't go anywhere - spoken by this once‑reluctant convert.

Best mechanic in town fixed my alternator and was flexible with payment and the gentleman Ivan was…read morevery fast and the team was very nice thank you guys!

If you're looking for an honest neighborhood shop, I highly…read morerecommend that you talk to Matt at Truetech automotive on Thacker St and first Avenue. Recently, the team at Truetech has done some work on my 2010 Ford Rscape and I couldn't be happier with the outcome that they've done. The work was completed in a timely fashion, the prices are reasonable for all things considered for the work that was completed. We will definitely be going back to Truetech for our Automotive needs. John B. TrueTech Automotive LLC 797 1st Avenue, Des Plaines, IL 60016 (847) 299-8783 info@truetechauto.com

I do quite a bit of work on cars myself and I used to work at Pep Boys so am pretty familiar with…read morehow most shops operate. I normally go to other places when I don't have the tools, time, and or knowledge needed for some things. I will go over my first experience with this shop and why my wife and I go here when needed. I had an issue with an oil pressure sensor leak. I could see it, I know how much the part costs, and I know what needs to be done. However to actually access it would be a pain. I called them up and asked them how much it would cost to replace it. I believe I spoke to Steve and he mentioned generally about 200 or so. Now, that would be the case for many cars, but not this one. So I asked Steve if he could check book time. Book time is basically the amount of time, in a perfect scenario, it should take a mechanic to complete a task. They can then give you an estimate with respect to their labor rates. For example if hourly labor is 150 and book time for say changing a starter is 1h, they can say the labor cost will be $150. Steve looks at book time and is surprised because it's higher than normal about 2x more time and was wondering why. I mentioned, that to access it you have to essentially remove a few other components. He mentions, well, you can bring it in and we can take a look. I was hoping maybe they'd have easier ways of accessing it and mentioned I'm going to think on it a bit. I went under the car again and decided, "Nope. Too much work." I called back and setup an appointment. I drop off the car. I'm not happy with where the car manufacturers' engineers decided to shroud the oil pressure switch and essentially up the replacement cost but it is what it is. Anyway, I get a call back and the price I have to pay is essentially 1h and the part. I head on over and am very surprised. I forget the name of the mechanic (think it started with an M) but I asked them, "I'm surprised that you got it done so fast ... how?!" They mentioned they'd dealt with those cars before as they're common so they rigged up/made a special tool to reach in and do it. That was when I decided TrueTech is a stand up place. They could have charged book time and believe me you, I would've paid it. However they had a seasoned mechanic who knocked it out and passed those savings in their time, as savings in my pocket back to me. This isn't just a good honest mechanic being a good honest mechanic but also the higher ups, the managers and or owners. It seems that is their standard too as they've always been pretty booked which says they're more about doing good work in good time and if they make good headway, you may luck out. You may not, their call :-) but again, book time is perfect world setup, not rusted through, seized on, broken off ... stuff. It is still a good way to understand what you may be looking at aside from the actual part. Since then if and when needed, we go to TrueTech and we've always been happy. P.S. Once they have you in their system (i.e. e-mail / phone), their estimates app, progress, etc and everything is great. Especially if you have a smart phone. I saw where someone mentioned they had difficulty with getting a response and I haven't ran into that. If anyone does run into that, call them and just verify they have the right info.

What a wonderful place to do business. They are thorough and efficient. I am confident my car got…read morethe best possible service at a reasonable price.

Wonderful experience. Got my air con working after the dealer didn't, and gave me an honest opinion…read moreon some oil leaks the dealer claimed were critical (which they weren't, and found that a leak they identified didn't actually exist). Very fair pricing and a pleasure to work with. My new repair shop. Thanks to Jeff and his crew!