Matthew helped me out a ton for a roadside emergency I had and confirmed he had the right part I…read moreneeded over the phone, and held it for me until I got there. He actually went and searched the back for a part he wasn't sure he had. He let me borrow tools and gave me a discount. Above and beyond. Thanks guys, best Autozone I've been to.

Updating after my experience today. Another check engine light so I went in for diagnostic. The…read moretech let me know what the code was and gave me the printout. He & the other staffer let me know that code shouldn't come up on such a newer car -- then the woman gave me some great tips to follow when taking it to the shop (to not get overcharged). Def appreciated the helpful tips and the extra mile they went to help me!

We came here and worked with Tony and had an absolutely fantastic experience! We were buying our…read moredaughter a car and had them give it the once over. They were very detailed and gave us an excellent review of the car. It had only a couple of issues, which they took care of professionally. They also did an oil change. I can highly recommend them. It is an excellent place to go for the care of your car. Tony was a pleasure to work with!

Awesome people awesome service! They have always been honest and fair with me. I appreciate their…read moreservice.

Horrible service. If I ran this store I would fire half the front counter staff. Waited 15 mins on…read morehold to confirm a part in stock (showed in stock on the web site). 4 employees on the front counter with all of them just talking to themselves and on their phone. After 20 mins at the counter I gave up as they couldn't find the part.

O'Reillys is by far the best automotive parts store in Richmond. As far as I'm concerned none of…read morethe other ones even seem to know what you're looking for when you go in there nor do they care, but O'Reillys is always on point.

We came in with our kids Sunday evening with a flat tire just before the store closed. Rather than…read moresend us away, Frank Lester welcomed us in and took amazing care of us! Frank and his team were professional, courteous, and prompt. We were in a real bind and they came through! Would recommend them to anyone. Thank you!

Called before driving 13mj over there for a tire rotation. No one answered the phone so I dropped…read moreby to see if they could get me in. It was super slow, and was told that they don't have the weights to balance the tires. I have never heard of a tire rotation place being out of weights, it seemed like they just didn't feel like doing the work.

You already know they the best for anything tire/wheel related lol…read more Nothing much to say

I visited this location today for a set of tires and my experience was HORRIBLE!!!! For starters,…read moresomeone looked like they may have taken a nap in my passenger side seat. My chair was laid all the way back and they told me that they sat in the seat to look for my tire lock in my glove compartment, then stated that no one sat in the seat. I had a pair glasses in my passenger seat that one of their techs STOLE. The glasses were $100, however it was my hard earned money that paid for them. It's not about the price but more so the PRINCIPlE. The manager was the worst and I would NOT RECOMMEND this location or business to anyone. Please make sure to remove your items from your vehicle if you choose to visit them. The worst customer service EVER!!! BEWARE... the 1 star was given because I had to give a rating in order for the review to be posted. This location should not receive any stars.

I'm a bad driver, so this place has saved me. Third car back on the road.Thanks to the guys for…read morehelping me out

By far the WORST Junkyard I have EVER been to. I enjoy trips to the local yards but I couldn't wait…read moreto leave this terrible place. Upon arriving you walk into a little trailer, where there were 3 young girls (not hot btw), that offered no assistance, and all seemed to just completely hate their jobs and know nothing about cars. Pay your 2 dollars and your in. The website claims they have 1200 cars onsite, this is complete and utter lie, there may be 200 max, and along the treeline is stacks of crushed cars. Are they counting the mountain of already processed/crushed cars as available parts cars? I don't know but still not even close to the claimed 1200. Over half of the cars are sitting flat in the dirt! Not set up on welded spares wheels, so if any of those cars you need suspension parts, transmission, diff, or access to anything under the car it isn't possible, and they won't pick it up, move it, or pull the part for you. What is the mindset behind this??? The cars in NO sort of ORDER What-so-ever! Every yard I have ever been to has some sort of field order, They are placed in designated sections of some sort like Imports, Domestic, Ford, Honda, Trucks, Vans, etc... This place, NOTHING, you have to walk the entire yard to see what they have! Luckily you can walk this entire dump with essentially no stock in about 4 minutes. You'll see a Saturn beside a Van, beside a Boat, beside an Oldsmobile. Makes no sense. The selection of cars is the worst I have ever seen. I needed some 98-2011 ranger and explorer parts. there were 3 squarebody rangers there from the early 80's, and that is it? Seriously? I suppose the other good junk yards buy all the usable cars and Pop's only gets the leftovers that no other yards wanted to buy. The ford ranger sold 100's of millions how in the heck does a junk yard not not have a single one, NOT 1???? I have been going to ChesterfieldAutoParts (CAP), my whole life, and they never have any less than a dozen rangers and a few dozen explorers. I did see a dozen Saturns. Who the heck still has a saturn let alone fixes those piles of junk. The plastic body panels explode into shattered bits in anytype of accident and they all just get totaled never fixed. Google pictures of saturn accidents, they are hilarious. DO NOT WASTE YOUR TIME going to POP's, what a waste of my time. They should just close the doors now and stop embarrassing themselves.

NAPA 3901 Williamsburg Rd, Richmond VA I needed 1 grease…read morefitting for a lawn mower. I was asked what size I needed, and I did not know but had the part that the fitting went into. The guy on the counter said they stocked individual grease fittings, but he had no way of measuring the hole to tell what size I needed. It would take him hours to try and look up all the fittings they had in stock to see if any of them would fit and he was not going to do that. The only thing he could do is sell me an assortment of fittings for $72.00 and most likely one of them would fit. He loudly told me all of the reasons why he was powerless to help me, I told him that I felt he could do better than that, so he took the part to his manager. He returned and said that the manager said I would need to go to the manufacturer of the lawn mower and there was nothing they could do. I then went to Pleasants Hardware. When I walked through the door a lady asked how she could help me, and I told her I needed a grease fitting. Before she could answer the lady with her back to me who was ringing up a customer yells out, all the way to the back of the store to aisle 16 on your left and they will be on your left part way down the aisle. Sure enough there was exactly what I needed for $5 and the total amount of time I was in the store was measured in minutes. I have managed parts and service locations for over 40 years, and I was completely blown away with the lack of customer service at this NAPA store. The guy on the counter was insolent, lazy and clearly not someone I would want working on one of my parts counters. Sadly, it gets worse as his manager agreed with him and put his blessing on sending me out the door as an unsatisfied customer. I would think that a grease fitting would certainly be more in line with a part you would expect to buy and an auto parts store, rather than a hardware store. But I have to admit that the lady at the hardware store with her back to me and without looking at the fitting was able to tell me exactly where it was located in the store. What a pleasant experience this was as compared to my treatment at NAPA

Very inconvenient. I go at least once a week out of necessity for work related items. It's always a…read more15 to 30minute wait. One clerk at the counter and a line of customers is to be expected until they start loosing customers. Just add more people up front...

DO NOT TAKE YOUR CAR HERE!! Dropped car off for A.C. issue…read more Our car was returned to him with the entire rear view mirror(with obvious camera attached) removed from the window and hidden under a pile of stuff in his passenger seat. the pile of papers and things had been removed from his glove compartment. The trunk of his car had also been rifled through. We told a manager (?), he blew us off and claimed the heat melted the glue holding the mirror and as for someone messing with thinga in the trunk? he said "I don't know what to tell you about that". he said he would have the mechanic, George, call us the next day, he never did. We emailed corporate. No response. Now we have realized that tools were stolen from the trunk! About $400 worth of tools my husband uses for minor car repairs are gone. We are calling the police tomorrow to see what recourse we have.

After an inspection a while ago I was told it was about time for my rear brakes to be replaced. I…read morescheduled an appointment due to their deal on a brake package ($149 per axel). Buddy took me back to my car to show me what they were replacing and discussed replacing my rotors due to glazing. He thoroughly explained everything and gave options. I never felt pressure to buy things I didn't need. They price matched the rotors to a competitor in the area and took care of everything quickly. I had a great experience and will return in the future!