Just walked in for a quick battery charge check, was greeted by a younger woman who helped me out…read more(didn't catch her name unfortunately!) and was she super knowledgeable! Turns out my battery was fine so I didn't need to go get a new one, but was very happy with my experience. I'll definitely be coming back if I need anything else. Thank you so much!

Stop making advance on me. It's unwelcome…read more When you have car issues in Richmond, this is as good as you're going to get. They will fix minor things - for free - in the parking lot. How amazing is that. The stuff in the store isn't always the cheapest in the world (comparable to Autozone, I think), but the guys here are super friendly. Fitted me for free with a headlamp bulb. Advised me about my electric outlet in the car. Altogether good experience, they were kind of busy on an evening of rain and mayhem, and still got me in and out fast, much like your Grandma.

What great service! We came here to get my daughter's wiper blades changed and we were treated…read morelike royalty. We purchased the Rain-X brand which are exceptional quality and leave a clear streak free windshield. They last a long time and are worth the extra few dollars! The service rep popped them on lickety split and refilled our fluids. We've also been here for batteries and other auto supplies. It's a well stocked shop, organized and has helpful, enthusiastic employees which is always a plus in my book! Way to go! Keep up the great customer service!! (Applause, applause!)

Bountiful selection but employees are the epitome of LAZY, especially the older gentleman. Did very…read morelittle to assist with my battery. Didn't know how to use the jumper box, and merely repeated back to me exactly what I told him was my issue. Just because you work in a car store, doesn't mean you're knowledgeable of cars. This guy really told me I wouldn't be able to get a jump to start my car because my starter was bad. Only for a friend of mine to come jump my vehicle. If you want real help find a snack shop or go to Auto Zone where they at least pretend to care.

Horrible service. If I ran this store I would fire half the front counter staff. Waited 15 mins on…read morehold to confirm a part in stock (showed in stock on the web site). 4 employees on the front counter with all of them just talking to themselves and on their phone. After 20 mins at the counter I gave up as they couldn't find the part.

O'Reillys is by far the best automotive parts store in Richmond. As far as I'm concerned none of…read morethe other ones even seem to know what you're looking for when you go in there nor do they care, but O'Reillys is always on point.

Great price service communication helpful among companies I recommend this establishmentread more

they fixed my tire for free after 2 other shops told me nothing was wrong with it, even though it…read morewas losing 10 pounds of air every 3 days. Tried NTB service and they were awful and dismissive. 2 thumbs up for RNR!!

I personally have very little knowledge of cars - but specifically Stacy made my whole experience…read morenot only easy - she was incredibly kind and personable. I came in needed a side light for my car and she immediately initiated assisting me and was able to confirm the correct one and didn't make me feel stupid or uncomfortable for needing help. After we had finished purchasing the light, we noticed there were some super cute and handmade stuffed plushies - she said she made them and we could take them for FREE. Stacy - thank you for helping me, I was having a roughy day and your kindness and cute plush changed the whole day.

I needed some Transmission Fluid for my 2002 Jeep Grand Cherokee. The young man that helped me was…read moreextremely curtious and professional. I could not tell him my engine size, but he patiently asked me a few questions and sent me in the right direction. There were 3 other employees there that day(July 5th, 2021) and you could feel them positive vibe they were putting out. Mr manager, trust me, that is your A-team! I am going to go out of my day to shop that particular store and tell everyone I know what a great store you have. Thank you!

The team at Broad Street Auto always are able to get me in and out and work with my schedule…read more They've been upfront and honest about the needed work and what isn't needed. Their hard work, honesty, and integrity are the reasons I keep coming back. 10 out of 10, highly recommend!

They are very fast, my auto inspection took just 20 minutes!…read more Thank you for quick service! And a very friendly staff!