Dropping snow hard today! Winter has started! 16° Our…read morewindshield wipers sucks and we can't see out of our front windows! We stop by at this AutoZone and was greeted by Fredrick. We bought some windshield wipers recommended top three from Frederick. This guy is so awesome! I didn't ask to change the wipers he offered to change them. This type of service is not offered in any AutoZone but he did it out of his own guest service. Instead of just walking around for 20 minutes we're out the door in five. This AutoZone location is awesome! Super thanks Fred! I recommend this place and I most likely will come here instead of my local one that's 30 minutes away. Abe M

I don't know how an employee named Zachary is still employed here. Shockingly rude to customers,…read moreespecially a Spanish speaking man who needed assistance. Disappointed.

I had to put in a special order at O'Reilly's for a radiator hose. It had to be on special order so…read moreI had to pay $10 for shipping. The hose arrived and it was the wrong one. We took it back and they did have the correct one right there in the shop but it cost me $9.00 more dollars for it. I asked them if I would be able to get my $10 back from the shipping since the part was not the correct one and they said no on special orders they can't do that. What??? I don't understand that. I need every dollar because I am a senior woman on disability and I don't think I will order anything from O'Reilly's again. I do want to add they are always very friendly and happy to help you but that policy is not good.

Incredibly disappointed in their customer service yesterday. My sisters car battery was bad so I…read morefollowed her up there assuming they would help her change it but even though three grown men were working, they would only "carry it to her car for her...". Seriously? The two of us had to stand in the cold and jumpstart her car which probably took us longer than it would've taken one of them to change the battery.

great customer service, every time I go here I always get excellent care. I would recommend the to…read moreanyone.

I drove all the way from Lee's Summit to return to this O'Reilly auto parts location because the…read moreservice here is outstanding! More specifically, Nathaniel is outstanding! He was the fellow that helped me last time with the washer fluid issue. Today, Nathaniel took the time to try three different sets of wiper blades on my Tesla before he found the one set which was optimal. I really appreciate this kind of customer service! It is rare these days. I will be visiting this particular O'Reilly location for all of my automotive needs in the future.

Unexpectedly Run Out of Supplies?…read more It is that time of the year when we pull the Holiday decorations out of the basement. Going through box after box of "stuff" accumulated over the years we spotted a toy that we usually display. Opening the battery compartment I was dismayed to see batteries from "I don't know when" still installed. Needless to say, not only they were dead but there was that white crusty gunk on the contacts. Out to the garage I grabbed my trusty can of contact cleaner and found that it was as dry as those batteries. Rather than disappoint our granddaughter with a lifeless Santa, I drove the single mile to our neighborhood NAPA store. While I did learn that my original cans price tag promised many years of inflation, the replacement was still affordable. Back home I sprayed and rubbed the connections, installed new batteries, and Santa came to life! Storing the new can of contact cleaner next to a nine year old tube of dielectric grease, I thanked my lucky stars that reasonably priced help was right around the corner. It is really nice having support for stuff you rarely use handy for that unexpected emergency when it hits.

I needed new brakes, Rotors and struts for my car and have always had good dealings with this…read moreparticular Napa store. I decided to check the prices online compared to other auto parts stores and Napa had the best prices for what I needed. There was a promotion for 20% off when you ordered online and picked up in the store so I took advantage of that. I picked up the parts a few days later and the Assistant Manager Josie was friendly and gathered my parts quickly for me. She also helped me carry the parts to my car. I ended up not needing the rear rotors so I returned them a few days later which was also a smooth transaction. Next time I need parts Napa will be my go to,

Our car broke down right in front of their store yesterday. They were very helpful in helping us…read morediagnose the problem and getting us what we needed and on our way. They didn't try and oversell us anything and even helped us set up test equipment to make sure we got exactly what we needed. It was pretty hot that afternoon and they even brought us bottled water while we toiled over our repair job. Everyone was very friendly, knowledgeable and eager to help. There are a ton of auto parts stores in Lawrence, and I've done business with several of them over the years. They all seem to be ok, but everyone in my group noticed how the people at this store really went above and beyond.

Took a 3. Both old battery in to exchange so h my warranty it was a $300 battery. Had it…read moredisconnected due to storage if the vehicle and when I went to use it it was dead. They tested it and it was at zero amps. They refused the charge it said they weren't going to give me a warranty on the battery just because I wanted one! (Even tho it came with one) they said hey would charge it and if it was above 12 by Moreno they wouldn't exchange it! So I let them charge it took it back the next day (it had charged) started vehicle once with it and now it's designed again to ,05!!! Zero sense wby they wouldn't exchange it!

This business is all about the customer, I was buying a rear end for my crown victoria and 2…read moreemployees came in on a holiday just to make sure that I was able to purchase it. They provide great service and are willing to go the extra mile for their customer. If I'm ever in the area again I will most definitely use their service.

first attempt to get a part from this place was a waste of time as I showed up at 315pm too and…read morethey refused to pull my part so I returned a couple days later in my tow truck after waiting an hour for the part the gate blew open and hit my emaculate truck! I documented the whole thing with pictures showing I was in a parking spot when it was struck. they were rude, tryed to act aggressive and denied any liability. still without my part had to wait another hour an a half! this place is a joke and it's employees are sketchy. if rather take my chances at pick n pull

they are rude unprofessional they hook the brake light on my topper left the wires out and said…read morethat's the way we do it

Awesome customer service from Marco! Quick and communicative. Super helpful with my many questions.read more

I needed a car seat door, they had 4 that would have worked. I picked (hopefully) the best one. We…read morewere in and out of there is 30 minutes, and that includes the time for them to pull it off the car.

We hunted and hunted for roof glass (sunroof) for my 2010 Subaru Impreza calling salvage yard after…read moresalvage yard, shop after shop. I was ready to drive four hours to pick up the only piece of roof glass we could find. Rich Industries found one, ordered it on a Friday, and called me on Monday to let me know it was in. They also recommended a place to install t and they did a great job. Next time I need a part for Scooby I'm calling Rich Industries first.