Outstanding Service !…read more Quick oil change and tire rotation. The service advisor (Erick) was outstanding, provided exceptional service and alerted me to an alignment issue to address when tires get replaced. The facility is brand new, the waiting room was perfect and speed at check out was top notch ! Could not have asked for better service ! They earned my future business for sure !

My son used the self-service car wash and encountered an issue with an excessive amount of…read moreblue-colored concentrate coming through the hose. The concentrated dye ran down the hose and onto his hands, legs, feet, shoes, socks, and shorts. As a result, the dye permanently stained and ruined his socks, shoes, and shorts. The dye was so difficult to remove that he had to use brake cleaner to get it off his hands. When he brought the issue to Doug's attention, Doug was dismissive and unwilling to take responsibility. He commented that my son's shoes were old anyway and offered only a few dollars toward dry cleaning the shorts. Doug's response was disrespectful and failed to acknowledge the seriousness of the problem. The car wash bays themselves are visibly stained blue, indicating this is not an isolated incident and has affected other customers as well. Despite this, Doug did not appear concerned about correcting the issue or adequately compensating for the damage caused. Beware, do mot use their care wash!!

Avoid at all costs. They're all about the $$$. Terrible customer service at the management level…read morethat bleeds down to sales and service.

This dealer engages in deceptive pricing and sales tactics. AVOID at all cost. They have zero…read moretransparency in pricing and their customer service is horrible. If its horrible before the sale it indicates they will be horrible after the sale.

Depending on how you look at it, Liberty charges $.10 per gallon to pay by credit card or you get…read more$.10 per gallon off if you pay cash.

Dishonest business practices. Machine said credit card transactions were 10 cents more per gallon…read more So I used a debit card. Saw I was charged the credit card price. Went inside and was told Price is 10 cents more per gallon if ANY card is used to pay. Don't patronize a place with dishonest business practices.

I had some car trouble today where AAA was unable to help. They sent out a driver from this…read morecompany, his name was Nick Blevins and he was extremely helpful. He was quick to get to me and was super nice and helpful. Due to the battery being completely dead and corroded we couldn't get the car into neutral so he helped get it into neutral. Additionally once the car was on the truck he asked if any keys on the key ring I might need which I hadn't even thought about. Overall it was a great experience super quick and very helpful. Way better than other experiences I've had in the past.

I called AAA to tow my truck to a dealer as it has no key. AAA sent A&D. The A&D driver said it…read morewould require dollies or skates, and AAA wouldn't allow them to use those. He also said they would have to tow it from the rear and because it had a hard, folding bed cover (factory installed) his boss would not allow them to tow it. Afraid the cover would blow off and damage the cab (not likely with a folding hard cover). I called AAA back and they are sending another company. They confirmed that their carriers use dollies, skates and whatever is necessary all the time. So, if you want a bunch of excuses as to why they can't tow your vehicle - call A&D. If you don't want to waste your time - call another towing company.

Recently, my husband was driving to New York and something happened to the car in Thurmont,…read moreMaryland. Someone recommended he take it to Gateway Automotive in Thurmont, and I'm so glad he did! They were able to diagnose the problem, give him an estimate which was more than reasonable, I thought (Especially compared to costs in the DMV), and they got the work done right away. He was back on the road and made it to his destination in no time. They were really pleasant to talk with and you didn't feel like you were getting overcharged. My husband said he was going to recommend them to everybody, and having looked up their website and finding out about their business (and knowing somebody in the Frederick, MD or Thurmont, MD area might need a mechanic sometime, for routine maintenance or car repairs on Domestic and foreign vehicles), I wanted to recommend Gateway Automotive in Thurmont, MD. I love places that make you feel like "the customer comes first"! That is so hard to find these days, and some thing I didn't know... They work has a nationwide repair warranty, which is great since we don't live in Maryland. (No, I am not expecting anything to happen to the repair at all - It is just another "perk" for us as customers!)