This isn't the first time I've called Fit It. So when my dishwasher stopped working I called them…read moreagain. The power was completely out. Robert called me and said before I head out there could you confirm no power to the dishwasher. I said yes. He said could you go to the dishwasher and find the switch. He was clearly trying to save me from spending $ for something that would have just been a switch that got turned off. TBH, I had been staring at this switch behind my stove for the last couple of days and wondered if that was the answer, but was scared to mess with it being behind the stove. But sure enough it was the answer!! Thank you Robert for helping triage a very simple issue over the phone and saving me the $. This is why we call you guys all the time we need a hero!

The diagnosis which costs $85 is done over the phone. It wasn't even remotely correct. They require…read moreyour card to schedule an appointment. I've used them before in 2022 but they have really gone down hill since that time.

I have used Horacio for about 15 years. He has diagnosed and repaired my previous dryer twice, my…read moreprevious microwave twice, my previous washer and refrigerator twice. He is expeditious, efficient and highly capable. His prices are EXTREMELY fair and reasonable. Horacio is easy to deal with and always professional. Before Horacio I dealt with GE Profile employees twice. It cost them double to triple to diagnose the problems, and then they dilly dallied to chat. They get paid by the hour so why not linger? Horacio means business and has answers, usually in minutes. I will continue to use him AND recommend him without hesitation. Él es buena gente.

Quick response and resolution of ice maker malfunctioning. Horacio is very courteous and…read moreprofessional. He quickly assessed the problem and made the necessary repairs. Charge was very reasonable. I highly recommend this company.

We are having a very difficult time with LG currently. We have been without a refrigerator for…read moregoing on 3 weeks due to a compressor/ refrigerant issue, which is under warranty. Our refrigerator is only 4 years old. Each time we call them to ask why they are not getting us serviced, they say the can't find a technician/repair service. We live in a town within 40 miles of 5 big cities so this makes no sense!. After many complaints from us, LG said they would 'escalate' it ....but we learned this is terminology they use to make you think they are actually doing something....so now this supppsed higher priority team - Presidential Liason Area - is now on it with one representative who rarely informs us as to what is going on - all we get are vague promises with no definitive action. I finally made one phone call after a week of LG telling me they can't find a technician to fix our refrigerator to a local repair company who said they do LG warranty work- it took me five minutes to find them - and sent LG their contact information. LG said they would contact them and get a service agreement worked out. Now we are constantly having to contact LG to tell them to answer this repair company's emails to get things arranged so that we can get a repair appointment. LG just drags their feet. The repair company emailed them on a Wednesday and when I checked the following Friday, LG had not answered the repair company's email. This warranty repair should not have taken this long. It is becoming obvious that LG does not honor their warranty in an efficient manner. The local repair company has been waiting for LG to contact them. In speaking with the repair company we understand that our first appointment will be to diagnose the issue themselves even though one company who does not do LG warranty work already diagnosed it.....and to order any part that will be needed. Meaning we could be without a refrigerator for another week or two. All of this is due to the poor customer service we have experienced with LG and not standing behind the warranty in a satisfactory and timely manner. We bought this LG refrigerator in good faith for $3500 just 4 years ago. We can not believe this horrible service and In this day and age, refrigeration is sort of a daily necessity to daily living!

Me and my wife came here after visiting about 8 other appliance stores. There seem to be a shortage…read moreof appliances when online shopping and the available ones at the stores seemed like the prices were jacked up. Well.. we went to Appliances 4 Less and fell in love. Discounted prices and lovely appliances. They have 3 locations plus a warehouse so if you're looking for something please talk to Frank. Frank was patient and kind the entire time. He explained the delivery process and how the warranty works. YES, there are warranties on these appliances. Just go check them out, you'll thank me later.

I called at about 10am, I was told a service tech would call to set an appointment. Shazam, he…read morecalls within 30 minutes, and sets the window between 1 and 3. He calls upon arrival, and gets to work. He had the dryer torn down pretty quick. Replaced door switch, belts, a pulley, and ignition coils. Hooks the machine back up, tests everything and is done in under a hour. All for less then the price off a new dryer. I feel like I got a great value for the work done. Chris did a fantastic job and I will feel comfortable having him back if need be!....

I started off having a good experience with this company. I had a problem with my dryer that was…read morefixed within a week of me calling. I then had a problem with another appliance So I called the repair tech back. he came to check it, gave me a quote, I gave a deposit, he gave me a timeline of 3-5 days to receive parts and then he would fix it. I had to check back with him every two weeks for months to see what was going on. Said the part was on back order from a vendor. I said ok I would wait. Still waited another month or so before I called asking for a refund. He said he would have to ask the vendor for a refund since the part was ordered. I di say I would wait to see if he got the part. Ended up asking for a refund again and then stopped receiving a response completely. I called the actual company ACE and spoke with someone who said they would check on it and never heard back. I did this twice. I would have let it go if it wasnt a 400 dollar deposit. More upset that they wouldn't offer a solution than the money. Ive Since found better repair techs in the area

Rich worked very hard to fix my Speed Queen washer. He checked out everything that was the possible…read morereason it wasn't draining completely. Turned out to be one of the two computers on the Speed Queen. The computer was expensive but I chose to replace it rather then look for a new washer. I would definitely recommend Chicago Appliance for any appliance item I have. Rich was great.

My Magic Chef oven stopped heating. Rich promply arrived to save the day when diagnosed & replaced…read morea failed inginter in no time. I will have Chicago Appliance Service all my appliance from now on.

I m just coming home from work. Tired and hangry. I came in it smelled like gas. My daughter…read moretold me the oven was not heating up. She was going to make a pizza. I was desperate. Hunger and tiredness can do that to you. Got on yelp and Juliano called right away. They were in the neighborhood. I told him to come and diagnose the oven I figure it was the igniter. They quoted and work was done. Richard was very knowledgeable. He told me step by step on what he was doing. Price was reasonable due to timing. But i was very satisfied. And they do other work. Thank you Richard and Juliano.

This establishment is awesome professional and Chris is great; support this business it's worth it…read moreeverything explained and fair pricing highly recommend

Very friendly was able to point me in the right direction. Thank you so much for your time.read more

Placed a service call for dryer repair. Couldn't recommend Alpha and Roberto more! Very pleasant,…read moreprofessional, knowledgeable, timely -- totally transparent and up front about pricing. Will definitely be using again for future repairs!

Edit: As you can tell by the business administrators absolutely unhinged response, the customer…read moreservice for Sanchez Appliance Repair is lacking any semblance of professionalism. Wild how for months there were only 2 reviews on this business, but after the business administrator was insanely rude and I let people on yelp know to be weary, suddenly there's 2 more 5 star reviews in just 8 hours (both of which are recently opened accounts)? Extremely dishonest business practices. Makes me wonder if any of the reviews are real. My mother doesn't have cancer, but thank you for proving you did not listen and have quadrupled down on poor customerservice because you were caught in a lie. You said one thing. Then you had 3 shifting excuses as to why you no longer had to honor what you said. But don't insult people and insinuate they'relooking for free services when that's not what's being said (see original text below). If you go with this business beware. I'm sure repairs are fine, but I don't know because I never got past the business administrator who is an expert at gaslighting in order to skirt responsibility. Original post: Told me it would be $50 for a service visit. They came, they were not able to fix it as they said they needed to order a part. I said no worries, and asked if the $50 would go towards repairs. They said yes. I followed up a month later and asked about repairs. They gave me a quote. I asked if the $50 would go towards the quote like they said it would. They said first--no, that I took too long to get back to them. I let them know we were never given a timeframe where we would lose the $50. They said "we never thought you'd take so long to get back" multiple times. Then they said no. The $50 is a service fee stated on yelp. Which is not what they said when they visited us. Then they said no and insinuated we were asking for them to do work for free and that other repairmen charge more. I said I wasn't asking for anything for free, and that other repairmen wrap their fee into the cost of the repair and that I was inquiring if they did the same. They just kept repeating all three talking points until they hung up on me. And then they tried to zelle me $50. Am not looking for free work. Am looking for an honest answer. If you don't roll the $50 into the cost of repairs then don't tell people you do. And if you have a time limit to hearing back from someone then tell people that. Don't be dishonest. Edit: The absolute lack of accountability is present in the business' response. They didn't respond to anything that I said and continued to repeat the same talking points. If you have a time limit on when people get back to you for repairs before their $50 is forfeit then you need to communicate that. Don't tell people one thing then decide because it's been too long for you that you won't honor what you said. Especially if that "too long" was never communicated to begin with. They also need to be honest as I have, on multiple occasions, let them know I am expecting nothing for free, so to continually insinuate I'm looking to get free work out of them when I have told them that I am just looking for a straight answer is bizarre and belies a lack of professionalism. It's also wild work to insinuate I am "taking it out on you" because I told you that people need communication in order to know if they're under a deadline. It feels like you're expecting people to read your mind.

I highly recommend establishment; they are very reliable and Punctual. They genuinely value their…read morecustomers and offer reasonable Pricing . Repairs are completed promptly. The Staff are courteous, respectful,and easy to communicate with.