rude and unprofessional. Will sell you damaged parts and…read morelook at you like you are crazy for not accepting it.

I have to give them 4 stars because they were very helpful. I needed a wheel (potholes cracked my…read morewheel) and they were able to get me the exact wheel I needed at an awesome price. They ordered the wrong wheel at first so they allowed me to use it until the correct wheel was delivered! Can you say AWESOME. The wheel is perfect! I'm so grateful they allowed me to use the loaner wheel until the correct one came in. I would recommend this location. Also ask for Liz she's great!

This was a terrible experience and a complete bait-and-switch. The salesperson assured me I'd get…read morethe promotional interest rate from GM after we agreed on a price. However, after three hours of paperwork and two hard credit inquiries, the finance office tried to lock me into a loan at a rate six times higher than what was promised. When I refused to sign for the new terms, the deal fell through. They completely wasted my time and damaged my credit score. Avoid at all costs.

Purchased a vehicle from here in December and it was a great experience. Not pushy to buy the car,…read morejust a little pushy to use their payment plan. Very good experience!

WORST COMPANY EVER..... RUN AWAY TRUST ME. Unfortunately, the review does not have an option for…read morezero stars. I have a 2013 JX35 that was still being financed. April of 2024 my car broke down on me. I took it to my normal mechanic who informed that I needed a new engine and transmission. I reached out to Brandywine Auto for a quote for a used engine and transmission, not a bad price. I schedule the service with them to drop my truck of May 7th. Once I did that everything went downhill from there. They nickeled and dime me for so many other things. They told me my compressor was bad, and they will install a new one. Find no problem, then they said I needed a new catalytic convertor, ok. They had my car until Oct 11th. I proceeded to leave my car shut down on me in the middle of 301 interception. Are you freaking kidding me. They do not know what they are doing. Every engine and transmission they had did not work at all. Their service is below subpar. I believe they are only capable of handling minor repairs, like brakes, window replaces, tune ups that all. Please do not take your car for any repairs and do not trust the parts that you need. Their warranty sucks. They lie and say we ordered a new part and if something happens then they say no it was used because the warranty will be voided after 30 for used parts. Currently I have my truck being looked at not by them of course Because my ac isn't working after I was told that I paid for a new compressor. Go figure.

called in a cv axle for a car, sent my mechanic to pick it up the next day he got their at 1037 am…read morewaited about 20 minutes to get the wront part then kept him their for another 40 minutes and then said they do not have the part, wrong inventory, my guy was african so they did not care to help him at all these people are racist, this is my last time doing business with them. as you can see their review says it all. worst auto parts in the dc, maryland,virginia.

I went to the auto store cited above to purchase a rear turn signal bulb. I did not look for the…read morebulb myself ( too many) but asked the representative to look it up. I gave him all the information he requested while he was checking his online inventory. He found the bulb, I paid for the bulb, and I left. A day or so later I tried to insert the new bulb . It did not fit the socket. The base of the bulb was too large. I returned to the store and told my story. The rep. puzzled over the story and the bulb, went into the light bulb section and came out with a new bulb that he said would fit. When I asked about the cost of the new bulb he gave me the price whereupon I queried him as to whether the cost was with or without the refund for the "hand-selected" bulb I purchased earlier. To which he replied with a straight face, "We don't give refunds for parts that have been removed from the plastic covering.". We, then, "discussed" the flawed reasoning behind that policy. He was steadfast in his understanding of the policy ...not the absurdity of the policy, mind you.. but his understanding of the policy. So when I said "once I open the second set you researched and sold me if the new bulbs don't work I am potentially stuck with two sets of useless bulbs. To which he replied, "well, yeah". After a long text exchange with the company's customer service department, it came down to essentially "that's our policy". There were so many things wrong here that it just boggles the mind that a reasonable person would not see the "Catch 22" virtually dripping from this confounding policy. In essence, any mistake made by the salesperson in providing a part to a client if that part is opened and does not fit the customer is expected to absorb the cost of the useless item! The website customer service person refused to budge from "the policy". I am now left with a souvenir of what is not only a Catch-22 but also "Caveat Emptor". Btw/ The refund policy is not annotated on the receipt nor was it forthcoming from the mouth of the salespersons. I also did not see it on any store signage. Auto Zone, here I come but I will be sure to ask about your return policy first. As they say "take advantage of me once shame on you, take advantage of me twice, shame on me". .

From the owner: Your local Advance Auto Parts at 3490 Crain Hwy in Bowie offers automotive aftermarket products,…read morefree store services and same day options at most locations. Our leading brands include ARGOS fluids and oil filters, Carquest parts and DieHard batteries. At most locations we offer free battery testing, free battery and wiper installations with purchase, free engine code scanning, free starter and alternator testing and free battery and oil recycling. Save by signing up for Advance Rewards, the loyalty program that earns points toward discounts on store items. Call your local store or shop online today!

From the moment I walked into this AutoZone, the cashier a shorter lady at the front was rude and…read moredismissive. She kept that same attitude the entire time I was checking out, which made the whole experience unpleasant. I've been to this same location many times and never had an issue before. When I showed my veteran ID, which I've used here plenty of times without any problem, she said it wasn't valid. That kind of inconsistency and attitude isn't what I expect from AutoZone. I usually like this store and the staff, but this visit was disappointing. Management really needs to do better.

This store should be a model for what all auto parts stores should be…read more As a woman who has owned either luxury vehicles or muscle cars for most of my adult life, I've had some pretty interesting experiences at auto parts stores. Most of them involve either sales associates talking down to me (like I don't know the difference between a carburetor and a cabin air filter) or trying to upsell me on things I don't need, because they think I don't know enough about my vehicle to know when I'm being taken advantage of. Oh, and let's not forget the unwanted advances...yeah. My experience at this AutoZone location was everything that a trip to the auto parts store (or any store, really) should be. Chris was AMAZING from the very second I walked into the store. I came in for two items and even though he only had one in stock, he looked up the nearest store that had the item in stock, printed out an image of the item they didn't have (so I wouldn't have to ask the sales associate at the next store to find it in the computer), and wrote down the address for me so I wouldn't have to look it up in my phone. It's also worth noting that I didn't ask him to do any of these things for me... didn't even have the time to. He was already problems solving before I had a chance to even consider next steps. Solution oriented customer service... Other stores, take note. Because I felt so comfortable shopping at the store, I ended up buying another $50 worth of detailing accessories and other things that I didn't necessarily need. As he rang up my items, I thanked Chris for treating me both as a valued customer, and as a person, because this was not an experience I've had at any other auto parts store. This store has become my new go-to for all of my car care needs.

I just wanted to say this place went above and beyond my expectations. My battery died and Jerome…read more(General Manager) helped me out and replaced the battery himself. Service was fast, he was very nice, and made the experience very pleasant. Thank you! I will choose this over a dealer or shop any day.

The customer service here does not exist. Was ignored the whole time & when I went to an employee…read morefor help he looked at me like I was disturbing him so I just left.

I have been a loyal customer of the Toyota Bowie service department for several years, but I think…read moreit's time I find another service location. Today, I had a 7:30 appointment for an oil change and cabin filter change. I arrived at 7:00 to find six cars lined up in front of me. No biggie bc I'm the one who arrived 30 minutes early. What I did not appreciate was being overlooked by the service advisors. An advisor stopped at my car to ask who my appointment was with and when I said "any advisor" he said "ok well the car BEHIND you is my appointment so I'm going to take care of him and someone will be with you." Please note, I had been waiting 15 minutes at this point. I pull my car forward and another advisor greets me, but this time he asks for my name and if I I an appointment. I provided my name and appointment time. Now at this point, one would think the advisor would grab the appointment list, locate my name, and grab the advisor assigned to me, but no. He asked what brought me in which just irritated me bc again all of this information can be found where....the appointment sheet! He gets my info and sends me on my way. Five minutes later, a third advisor comes to me in the waiting area to recap the reason for my visit. Seriously wtf is happening?!

I am not sure what's going on with the name change to "Group 1" Toyota of Bowie, but this place has…read moregone downhill fast. The only thing that keeps me coming back is that I like my service advisor. For starters, my appointment was booked by Ana (the AI bot) that booked me under the wrong customer name. I was also assigned a new service advisor, which led to a lot of confusion when I first got there. I came for a routine service and somehow was stuck here for 5 hours. Service here used to be fast and efficient so I've always waited onsite for my car. The customer coffee area are was filthy and not stocked. They removed the microwave which I always used. When i first got there I said my low tire pressure light had just turned on and that I would like it fixed during my service. They did the standard service, tire rotation, and inspection, and sent me a long list of "critical" items to get fixed. Some of them were not critical but I had a few things addressed as I typically do. After 5 hours I got my car back and the low pressure light still on. I was honestly so irritated by how long it took and how much money I spent that I didnt even bother to say anything. I didn't want to be there for another few hours. Now I'm questioning if they actually did the service I paid for. My tire light is still on to this day.

Synopsis: Fair, honest, trustworthy, and highly-skilled…read more Dets.: This was my second visit to Bowie Auto Clinic, and they didn't disappoint. After hitting an errant piece of metal on the freeway, my car started making the most hideous, concerning noise, so onto Bowie Auto Clinic I went. Sean/Shawn and crew worked diligently to identify the source of the noise, keeping me abreast of their progress over the two days they worked on it. I'm overjoyed to report that they discovered the source and resolved the issue without breaking the bank. If you're looking for a mechanic you can trust--even as a woman--Bowie Auto Clinic is your shop. Thank you, Sean/Shawn and Bowie Auto Clinic!

They were professional, efficient, and responsive. I was able to make a next-day appointment, and…read morethey saw my vehicle right at the scheduled time. Hassle-free, not trying to sell me on services I didn't request. Excellent price

DO NOT PURCHASE FROM GREEN TEC AUTO! Do your research carefully! I recommend checking independent…read morereview sites, as I believe their Google ratings may not reflect the real customer experience. In my experience, Green Tec DOES NOT stand behind their warranty. My repair shop purchased a part from them that came with a 24-month warranty. When the part failed within that warranty period, it took almost two months for them to approve and provide a replacement. Unfortunately, the replacement part failed in January within months of installation and within a 24 month warranty window. After weeks of repeated calls and messages, I was told that replacement parts are not covered under warranty. This means the replacement part provided was protected and junk, leaving me with another failed part, no support, and now no car. Since then, I have continued trying to contact customer service. Each time I explain the situation, I am transferred to voicemail, and my calls are not returned.

My 2015 Chevy Volt with 225000 miles was starting to act up. It was time for a new battery. Volt…read moreforums suggested Greentec. They have a facility in Kansas that rebuilds High voltage batteries from cores. I purchased the 3 year warranty battery for just over $9,000.00. I think the extra money for the warranty in this case is worth it. 3 weeks to get a battery shipped to the Bowie location. They called and we made an appointment. Said it would take about a week. This is the one star loss, I had to figure out the best time to reach them, no receptionist. (0800). I made the followup calls. The only other time they called was when it was finished. That said, it took 6 weeks, but in the middle they didn't like how the car was talking to the battery, so they ordered another one from Kansas, no cost to me. When I talked to him he was always knowledgeable. I am a retired Diesel shop supervisor, working my way through the ranks. I am the worst mechanical customer I know, but he treated me very and patiently. Listened to me. In the end Very good product, much more stable than my last one. The one lingering commo problem with the car is reprogramming itself out. Love a happy ending. Use them for your High voltage needs. They'll get it fixed right, just be ready for no phone updates, you're in charge of those.