I rarely, if ever, write reviews as I understand in most service industries customers must forgive the occasional bad experience. However, I had a most unfortunate experience here. I requested a Tow from triple a. They dispatched a driver from advanced automotive. I had a great conversation with him and he talked me into trying their shop out. My suv needed a new battery, but of primary concern was the white smoke pouring out of my exhausts. A couple of hours after drop off I received a call saying they saw no white smoke and advised me to simply change the battery (when your car blows out white smoke all over the highway - chances are the problem doesn't just disappear). As I knew they had not checked it properly and were simply interested in selling me a over priced battery - I declined the battery service. I was told I could come pick the car up. As I expected the moment I drove it away white smoke poured everywhere. This is so dangerous for a shop not to properly diagnose as a customer thinking there car is fine could ruin the engine. I brought the car right back and was told that they never experienced this. At this point instead of helping me I was told they would not look at the car as I didn't trust them on the battery install. Imagine if I spent almost $500 dollars on the new battery and drove off with smoke pouring out I would be even more livid. The service adviser was angry at my declining of his battery service instead of realizing what a complete botch job his crew did. This is completely unexceptable 1. tried to sell me over priced battery 2. failed to even attempt diagnosing a major issue 3. refused to help a potential customer as the car lay smoking just outside there garage. Lucky for me GT Peace Automotive who is right next door took wonderful care of me. $100 cheaper battery and informed me of every step as they look to find out the primary cause of the smoke. This shop is the kind of shop who rides by on decent oil changes and the basics, but looks for customers to take advantage of. Steer clear. read more

BE AWARE!! The worse auto shop and most rip off place ever. DO NOT GO THERE, THEY WILL BREAK YOUR CAR and RIP YOU OFF with charges. EVERYONE FROM OUT OF STATE HAD ISSUES. They are very unprofessional and take advance of people. I took my car on 10/20 to this place for emission test, they told me the car did not pass because of seatbelt light was on. Then next day I returned for another inspection and another technician informed me there was nothing wrong with my seat belt. So I took my car back to the first technician. One of their technician drove my car from parking lot to inside their garage. He works on my car for a while. The technician Donnie gets inside the vehicle and breaks my car handle from the inside. He then opens the door for the outside. He then comes and tells me that all the sudden my door handle is broken and I have to pay to fix that otherwise it will not pass the Safety test. Donnie is fraud and refuses to take responsibility for damage. I tried to explain to Donnie why would I be responsible if he broke my car door. When I drop my car off my door handle was in perfect conditions and I was able to open my door from the inside. Not until they touched I now have this issue. I now have to fix my car in order to pass safety test. I filled a police report and I will continue to write about them until they realize it's their issue. The worse experience I ever had with this shop and I will never ever recommend anyone to use their service. If I could give them zero stars I would. read more

I recently had the need to use AAA to get my 2002 Honda Civic towed to a local shop in Stephens City. I was surprised when Jerry the Tow manager called me and told me that a tow truck would be at my location off of 28 near the air and space museum in 10 minutes! I was amazed that they would be there so fast. I spoke with Jerry for a few minutes on the phone about the cost involved towing my car 50 miles! Turns out my AAA policy only covered 3 miles to AAA facility so decided to take the car to there AAA approved shop to have it looked at. I was impressed by Jerry's professionalism and I gave him a chance to earn my business. I work near the air and space museum so I had the driver take me back to work which was awesome, they did that without charging me for it and I didn't have to miss a 1/2 days work! I received a phone call from Jerry about an hour later, he told we that my alternator was faulty and the repairs would be done today. He also said he could save my battery which was only a year old by charging it. I told them to do it and they picked me up at 515 at my work as well. It has been a week since I had the repair done and I contacted the shop I use in Stephens city and the cost was comparable to what they would charge. That is why I wrote this review I think companies like this are rare they could have taken me but they didn't. I work in Chantilly and I have already recommended them to my co workers! Good job Advanced keep it up! I definitely will return! read more

I was recommended to Advanced Automotive about a year ago from a family member. I have put my vehicle in the shop 3 times in the last year and I will not go anywhere else to have it serviced. Donnie, Josh and the staff are polite, honest and great people. I have always felt at other auto shops I was getting the run around and they were just trying to take advantage of my lack of knowledge about vehicles. This is not the case at Advanced Automotive. They give me honest advice, quick service and have gone out of their way to fix any problem. They even let you know if they are having a problem getting a part and it will take longer then originally estimated. This week I was getting ready to have my vehicle inspected and knew I needed to get my exhaust systems replaced. Another auto shop had done the service prior and gave me a Lifetime Warranty on the parts. I went to the other auto shop at the beginning of the week and they fought me the entire way on the Lifetime Warranty and in the end did not honor the warranty. They even argued in front of me about what actually needs to be done to my vehicle. I immediately called Advanced Automotive and Josh told me to bring it in the next day. Josh got their auto parts dealer to honor the warranty of the exhaust parts. He went above and beyond what I was expecting. I know when I pick up my vehicle it is done right and I feel safe on the road. Thank you Advanced for your great service. read more

I own a Chevy Tahoe with over 220K miles and issues that accompany that age and mileage. I need my vehicle for horses, hay, dogs, gardening chores, etc, and replacing it is just not a financial option for me with payments and taxes, so I am in the zone where it is cheaper to 'fix what I have" than buy something new. I was referred to Advanced Auto about 2 years ago and have been VERY HAPPY with their professionalism, repairs, knowledge and friendly service. I have never been made to feel stupid for asking questions about repairs, and when I have had concerns about spreading services out due to my finances they have been understanding and helpful. I have in the past, at other repair shops, been given the run around, talked to like I'm ignorant and told that if I didn't 'fix this or that immediately my car would be unsafe'... (I think those shops also sell bridges in Brooklyn - if you follow me here....) I also run a small business and as such appreciate people who do honest work and try to look out for their clients. I also appreciate businesses whose employees are easy to work with, are helpful and knowledgeable. I would have to write 6 pages to detail ALL OF THE BS I have heard about my cars over the years.... FINALLY - I can send my car to Advanced, Call Jerry or Al and not worry about a thing. I am very pleased to have found them :) read more

I typically don't write reviews for products/services, but felt that this was one that I should: I have been relying on Donny (General Manager) at Advanced Automotive since 2012 for repairs, general maintenance, and upgrades on all of my vehicles. I initially went there for carburetor work that was needed on my 1990 Jeep and have been going back with my 2006 Tahoe, 2004 Lexus, and Corvette ever since. I am pretty capable around a vehicle and therefore have always been very skeptical of auto repair shops, and never found one that I truly felt comfortable with, until my first experience at Advanced Automotive. The GM, Donny, is reserved and to the point, but definitely a very knowledgeable mechanic and tells it like it is. I have been back on over 20 different occasions since then and have had no complaints with the recommendations, quality of the work performed, or the reasonableness of the price. Advanced Automotive's towing and roadside assistance service has also been fantastic. I have worked with Al and used these services more than half a dozen times since 2012 and they have always been extremely responsive and accommodating. Having to put the car in the shop for repairs and/or maintenance is never a pleasant experience, but it sure is nice to have a reliable and trustworthy mechanic to go to when needed! read more

I have been bringing my car(s) here for the past 4 years. Ever since my less than trusty Stratus broke down in a parking lot not far from AA and Triple A dispatched them to rescue me. Not only was the tow truck there fast, but they quickly determined that the problem was just the battery, took me back to the shop, and stayed passed their normal closing hour to help me. I've been back more than I'd like to admit to since then, and they've gone out of there way to help me every time. I live in DC and no longer work in Chantilly, but I won't take my car anywhere else. These guys take time to explain what's wrong with your car, they tell you what you can expect, cost-wise, and either stay true to that or beat it. Car repairs are never cheap - but the customer service at AA is the bonus. No one at AA has ever talked to me as if I had no idea what was going on or ever tried to sell me something I didn't need. They recognize that with no ride back to DC I am waiting, and they have put in the effort to get me back on the road as fast as possible. Time really flies, though, with Direct TV and Dunkin K cups. Special shout out to everyone who was working today for keeping me company. I had a much better day with you guys than I ever do at work! read more

This is a very good shop to have work done on your vehicles. What some folks don't understand is that these guys can make mistakes, they are human after all. These folks will treat you well and try very hard to make you happy. Before I retired I started off in the service as a tank mechanic....later on, I was a HonTech and Harley PHD certified technician, and I still turn wrenches on project vehicles. These guys fix my (and my wife's) daily drivers.....basically the stuff I don't want to fix. They will bend over backwards to pick you up/drop you off if you need. If they have a fault, it's that they will error on the side of safety (like replacing a thermostat when doing a water pump), things that should be replaced just because you are already there fixing something (see other's complaints in these reviews). For folks that have commented on rude staff, unnecessary repairs, improper repairs...I can honestly say that those must have been rare occasions. This place is what you want from an automotive repair shop. Oh, and no I'm not friends with anybody there, nor do I have anything to gain from writing a positive review. I just hate seeing any negative feedback written by auto-illiterate, stupid or a$$hole people. :) read more

Advanced Auto Towing was sent by AAA to assist me when my key wouldn't turn to start the car. I will keep this short but: it was around 6:45 last night raining, windy and it only got worse. I was told it may take around 1 1/2 hrs for the tow truck to come but I received a call on my cell phone, he was dropping another car off and would be to me within a few minutes! He checked to see if he could fix it. It was broken so I asked to be towed home in Culpeper (approx 60 miles). When we arrived, he parked it exactly in the parking place like I had driven in. Well I didn't make my meeting, but I am so thankful I received such great service from EATHAN (#0481). Advanced Auto Towing, you are lucky to have such a responsible young man working for you! Even with the rain and nasty weather, Ethan's genuine concern made a bad situation into (believe it or not) a good one. Usually, all I could think about when I got home would be what am I going to do now with this car! Instead, I wanted to let Advanced Auto Towing know I would recommend them and if I need towing again, I will ask for Eathan R. - he knows his business and it shows. Thanks :) Rita D. read more

DO NOT GO THERE, THEY WILL RIP YOU OFF! The guy running the front desk, seems like he is the owner, is the CROOK and a real piece of garbage you need to watch out for. I took my car for safety inspection, and it failed for two reasons. 1. Taillight was not working and 2. brake light was on. They quoted me $30 upfront for the tail light, but charged me $135 when the car was done, claiming they had to clean corrosion on circuit board. They went ahead with the work without my consent or prior approval of the amount. Easy way to slap an extra $100 and dupe people for "cleaning corrosion" without consent. They charged me another $67 for the brake light, which they claimed was fixed, but as soon as I got home the light came back on! They spent all of 30 minutes or less on my car for "repairs", so their labor rates must be higher than dealership to charge $167 for 30 min or less for doing nothing productive... They are ripping people off with bogus "corrosion" claims. I wish I had read the reviews prior to going there. I see a pattern, all the people who were ripped off seem to have a similar experience. read more

On that day some 6 years ago, my spouse Vickie got stranded on Highway I-66 during a cold and snowy weather. She called AAA and a tow truck was sent from Advanced Automotive Inc. (Chantilly Virginia) to rescue her. The quality of the service we got was so great that we wrote our first and excellent review of that family business the following year, back in 2012. Today some 3-4 years have passed and from one family car then, we have now four cars. The professional service we continue to get from Advanced Automotive Inc. of Chantilly VA is such of outstanding quality on all our cars (from the new one: 2015, to old one: 2002) that we are writing this review to express, once more, our satisfaction, sincere thanks and appreciation for the owner and all the staff at Advanced Automotive Inc. of Chantilly VA. We are so pleased that we have recommended them to many close friends who are equally happy with the quality professional services and friendly environment of that automotive business. Sincerely yours, Kouassi and Vickie Soman Chantilly, VA read more

We love these guys! Go@ammit! LOL! (Inside joke) We have been to this garage on several occasions for two separate vehicles. The first vehicle was a 1999 Dodge Durango. Our Durango sat at another garage for almost 2 weeks. In that time the other garage still could not figure out what was wrong with it. We decided to take AAA's referral and tried Advanced Automotive. AAA sent a flatbed to pick it up. In less than 24 hours Advanced Automotive knew what was wrong with it. They repaired the vehicle and had it ready for the road again in less than 6 hours. We usually deal with Josh when we call or stop by. Josh is awesome. His customer service skills are top notch. The thing we like most about Advanced Automotive is there is no gray area. They tell you what is wrong...this is how much it is to fix it....this is how long it will take. And that's it. We appreciate straight shooters. We feel like we have found a great garage with professional mechanics who do a great job. We highly recommend. Tammie and Keith read more

DO NOT GO THERE. I took my car for safety inspection and it failed for two reasons. 1. Tail light was not working and 2. brake light was on. They quoted me $30 upfront for the tail light, but charged me $135 when the car was done, claiming they had to clean corrosion on circuit board. They went ahead with the work without my consent or prior approval of the amount. Easy way to slap an extra $100 and dupe people for "cleaning corrosion" without consent. They charged me another $67 for the brake light, which they claimed was fixed, but as soon as I got home the light came back on! They spent all of 30 minutes or less on my car for "repairs", so their labor rates must be higher than dealership to charge $167 for 30 min or less for doing nothing productive... They are ripping people off with bogus "corrosion" claims. I wish I had read the reviews prior to going there. I see a pattern, all the people who were ripped off have a foreign sounding name. Avoid this place, particularly if you are a minority. read more

I recently bought a car here and had a wonderful experience from the team of those who helped me. Paul Sonnhalter has been my service manager for 8 years and I followed him to this dealership recently from another because he is caring about my car's safety. Being a single woman and not wanting to experience some of my past issues with salesmen from various dealerships, I asked Paul to introduced me to a salesperson. Paul checked back with us a couple of times to see if I understood everything and if I needed his help. I worked for over 3 hours one day with Oliver Aguilar just to decide on a new or used car. Oliver was patient and respectful in responding to my many issues and questions. After a few phone calls the next day and Oliver worked with Herbie Rivera to make the deal financially satisfactory. Herbie went above and beyond to get this purchase completed within several hours. I give Kudos to the Team Work...Paul, Oliver and Herbie, Thank You. read more

They saved me over $600 dollars!!! (A/C Compressor replacement on 2011 Nissan Rogue) I came home from my honeymoon to find that my car's AC no longer worked. I took my car to a shop recommended by a coworker and they quoted me $1740 to change out the compressor and receiver-drier. Needless to say, this was much more than I had anticipated spending right after incurring so many wedding expenses. I called the local Nissan dealership to price check and they quoted me $1330 over the phone and stated that it was highly unlikely that I would need the receiver-drier replaced. After another coworker recommended Advanced Automotive, I called them to get a quote. They confirmed that the receiver-drier did not need to be replaced on my car and completed the repairs in half a day for a cost of $1127. In addition to being a great value, the personnel were all very friendly and polite. I will definitely bring my car here for any future work. read more

These guys are incredible. No games, no ripping you off, just honest guys making sure the job is done fast and right. I have a 2013 Nissan Frontier. At just 24,000 miles i had to have the serpentine belt and the belt tensioner replaced. I got it done at the Nissan dealership in Chantilly. One year later, i had to get it all replaced again! I went to the dealership hoping since it had only been a year and a week since last being replaced that they would stand by their work and cover it again. They told me I was a WEEK over the warranty so they wouldn't cover it, and they wanted to charge me 420 dollars! I immediately picked my truck up and took it to Advanced automotive. Not only did they do it for half the price, but they replaced the serpentine belt for free! Ive gone to these guys many times, and they've never let me down or ripped me off. They look out for the customer first and I recommend them over everyone else. read more

I have been coming here for a couple of years now. They are experts when it comes to my Jeep and I will never go anywhere else. Trick Trucks first sent me here to get an alignment done which was quick and priced appropriately. When something actually broke I went back and they gave me a written quote which I took home and researched as it was a pricey repair. They did not over charge me at all (being a woman this happens a lot). Work is always completed in a timely fashion and on another visit they even saved me some time and money by sending me down the street to Trick Trucks to get an easy fix I could do myself. Once they assess the problem they always call with my options and a recommendation for the best solution. The best solution usually costs more but I trust their opinion and if I chose the cheaper option they would happily complete the work just the same. Thank you to all of you at Advanced for being amazing!! read more

Auto parts stores are similar in price, most have what you need: but in Norfolk there is a store that is superior in customer service. While trying to find a head light for my Volvo, I tried 2 stores, that had the part, but couldn't help in the installation. It's a difficult part to install: at Advance Auto, there was a person who cared enough, to walk outside, and explain how to install the device. Keith Brown, showed why he should be considered above and beyond other employees, of competition. I'm not a car guy, and he made it easy, showing and explaining what others walked away from! The store ins 1700 East Little Creek Rd. close to others that sell parts, but they aren't there for service, Keith is a step above. That store not only has a customer for life, but I want others to see what customer care is all about. Please mention this, in your next review of top performers. Lee J. read more

I would recommend Advanced Automotive anytime you need car repairs or towing. I was out of town when I had problems with my car. I called and had my car towed here to find out the problem and the staff was very quick and helpful. If you need anything done call here and ask for Jerry. He was very professional and took the time to tell me exactly what was wrong with my car and what needed to be done to fix it. He was very helpful in helping me understand what needed to be done. He was able to get everything done for me in just a few short hours and I was back on my way. Anytime I need repairs done I will come back here. Not once did they make me feel inferior or stupid just because I was a woman. Jerry thanks so much to you and your staff for helping me get my car fixed quickly and correctly and getting me back on the road in a timely manner this holiday season!!! Thanks. read more