I first met one of the owners of Papa Auto, Aidos, when purchasing a Honda CRV from his wife on…read moreFacebook Marketplace. During our conversation, she mentioned that Aidos owned a mechanic shop. This peaked my interest because I had a 2012 Toyota Sienna sitting at another shop for a year, waiting to get diagnosed and repaired for trouble codes 300, 301, and 303. I suspected a head gasket leak between cylinders one and three. After researching, I realized the motor would have to be removed to properly fix it. This is a massive job that requires a lift and about 20 hours of labor. I called four or five other shops, and no one was willing to touch it. Understandable, given the scope of the work involved. When I met Aidos, I asked if his shop could handle a head gasket replacement on a 2012 Sienna. He confidently said yes. I was a little skeptical because he and his wife looked very young, and every other shop had avoided this job like the plague, but he told me to bring it in anytime. I had it towed to Auto Papa the following Monday. At the shop, I met their mechanic, Adil, who also looked young. I began to wonder if they were in over their heads. But we sat down and reviewed labor, parts, and resurfacing costs. The quote was very close to what I expected, maybe a little cheaper. Adil clarified that it was a quote, and they'd know for sure once the motor was out. By Friday, Adil called me with additional issues: both lower control arms were worn and needed to be replaced, which I was actually aware of because the van would clunk after applying the brake and coming to a complete stop, and one CV axle needed to be replaced. I went to the shop to inspect Adil's findings, saw the grease splatter from the torn CV boot, and approved all the repairs. I also requested the engine mounts be replaced since the engine clunked during hard acceleration. Adil said it would be easy with the engine out and only charged me for the mounts. About a week later, I stopped by the shop for an update. Adil said he had replaced the head gasket and reinstalled the motor, but the codes were still there. He explained he would have to remove the engine again and assured me there would be no additional charges for labor. During the second removal, he discovered a cracked cylinder head and a broken valve spring. Amin, the second owner of the shop, stepped in to procure a replacement cylinder head locally, which saved time and shipping costs. I only paid for the new cylinder head itself and they did not charge me any additional labor to fix the issue. After a little less than a week later, my van was done. Overall, it took about a month to get my van back, but the shop kept me informed the entire time, physically showed me all the issues, took the time to explain what was going on and fixed any errors at no additional labor costs. Their quotes were accurate and very reasonable. In my experience, Auto Papa is honest, trustworthy, reasonably priced and truly cares about their work. I would highly recommend them for any auto repair. They also do bodywork, which I plan to use very soon for my daughter's 2009 RX350.

I called in advance to make an appointment for an estimate and they said no need, just come and…read moreit'll be 10 mins. I did as they said and showed up. ALL 3 of the employees on the premises avoided me. No one even bothered to look at me. I tried to approach nicely saying excuse me, and all of them don't talk back. They just gesture their hands at me to go away. Like I am seriously shocked... Horrible service. To note, I did go to the office first because I read the sign. But no one was there and I waited with no one coming in to help me. So that is when I tried to ask the employees. I've never been here before so I wasn't sure if someone knew I was waiting since I had no appointment, per the phone call. Well, now I know to never come here.

Absolutely Outstanding Experience at Baba's Auto Gloss Body Shop!…read more I can confidently say Baba's Auto Gloss is hands down one of the best body shops on Oahu. I found them simply by searching for a body shop on the island, and even though I live on the complete opposite side of Oahu, choosing them was 100% worth it. From the very first phone call, I felt the difference. The professionalism, family-oriented atmosphere, and genuine aloha vibe immediately stood out. You don't feel like "just another customer" here -- you feel taken care of. They repaired the driver rear sliding door on my Toyota Sienna, and when I picked it up, I was honestly blown away. My van looked **better than it did before the damage**. The sliding door looked brand new, the paint was flawless, and the overall finish was incredible. What really sets Baba's Auto apart is how they go *above and beyond*. They fixed my rear license plate even though it had nothing to do with the repair, and they even topped off my windshield wiper fluid. Those little details speak volumes about their pride in their work and how much they care about their customers. Huge shoutout to Paul, Willy, and the entire team -- all amazing people who clearly love what they do. Communication was smooth, the process was stress-free, and the results exceeded my expectations. I'm recommending Baba's Auto Gloss to **EVERYONE on Oahu**. If you want top-quality work, honest people, and an all-around excellent experience, this is the place to go. So thankful for the entire Baba's Auto team -- mahalo for taking such great care of my van!

Paul and his team has been great I had two cars in accidents and they have done excellent jobs on…read moreit. They also did my Tacoma roof top and hood because of fading and that job was excellent too. They always keep you up to date on how everything is going and his wife Willy is so helpful throughout the process. Thanks Baba's Auto Gloss for taking care of me !! Definitely letting family and friends know about your business and I'll always come to you guys!!

I normally don't leave reviews, but I feel obligated to share our experience…read more Our 2011 Toyota RAV4 has been at Encore Collision since October 2025 for repairs. Over several months, we were repeatedly told that work was in progress, parts were on order, or that the vehicle was nearing completion. It's March 31, 2026 and it is still not finished. However, during multiple in-person visits, there has been little to no visible progress. Communication has been inconsistent, and there were times we arrived during business hours and no one was available. We understand that delays can happen, but the lack of transparency and follow-through has been extremely frustrating and completely unacceptable. We also observed signage indicating BBB accreditation; however, the BBB website currently lists this business as not accredited, which was confusing and concerning. At this point, we have had to escalate the matter in order to seek resolution. We hope this can still be resolved professionally, but based on our experience, we would strongly advise others to proceed with caution as there are many red flags despite the positive reviews.

I don't even know whee to start with this place. My husband had hit something on the front driver's…read moreside. It started leaking anti-freeze. We needed to get that fixed along with the bumper. We took it to Encore and they quoted us $3700. A few days later they called and said that it would be another $400 for a part. Two days later they said that it would be another $200. When we finally went to pick up the car we saw that the bumper was fixed. They also fixed some other things in the front, since it was pushed back. When I inquired about the fix for the anti-freeze the guy had no idea what I was talking about. We had a new bottle of anti-freeze in the trunk and they put it in the car for us. It didn't leak out, which was a good sign. We drove it to Costco a block down and saw that all the anti-freeze was leaking out. We called the guy and dropped the car off again. He called the next day and said it would cost $800 to fix the anti-freeze leak. A day later he called and said it would be another $400 to fix the inverter. All in all, the hubby paid around $6000 for something they quoted as $3700. That plus the fact that they had our car for over three weeks. When we finally picked up the car they did give us a complimentary car wash, which we appreciated. We've had the car back for four days now and thankfully it's running smoothly.

brought my car in to replace old non-restorable headlights, excellent service, was able to get an…read moreappointment soon after calling , would highly recommend

My BMW was repaired flawlessly after a hit and run incident. The smallest dents and dings were…read moresmoothed out and it was repainted so well, I was confused which side the accident originally occurred on. The work was done quickly also, just a couple days. Nice job Kwan's!

This is the BEST place to have autobody work done, in my opinion. Eon is very honest, hardworking,…read morehumble, and really goes above and beyond! First, he made it so easy to come in and get a quote-other places require an appt for that. He told me I could just come in that same day and I needed it printed out (because I needed to give a copy of it to my neighbor who hit my car), and he took care of everything I needed so quickly! I thought his pricing for everything was very good too. The body work and paint job he did is perfect! My car looks new again! He even cleaned my headlights, detailed the car, and even fixed a problem I had with one of my floor mats at no extra charge and without me even asking. I am so happy to of found him here on yelp and HIGHLY recommend him! I am very, very happy! Support local Korean businesses in Koreamoku by coming here!

Eon was very attentive and really took care of my truck. My paint/scratch repair was superb. drop…read moreoff was sat morning and picked up sunday night. i felt so bad that i couldn't give it a nice wash before drop off but he said no worries! and when i picked up it looked like a brand new ride! even looked like it was detailed super slick and shiny. I will definitely be telling everyone i know about him and will 100% go back again if i ever need to!

Very impressed, excellent work. My insurance company sent me to a body shop on Kona St. They took a…read moremonth to come up with a quote of almost $6,000. This was just for damage from the collision but my wife wanted the other minor damage on the car done too. The insurance company considered it a total loss and offered us $6,500 scrap the car of $3,800 if we kept the car. Since the damage was just cosmetic the title did not have to be classified "Salvage". Before making a decision I took the car to Ko Li. He looked it over and said he would do everything $3,800. This meant painting almost half the car. Another problem was there was no color code to be found so he had to do his best to match the color, it's perfect. The work was done during the heavy rains we had and yet he still was able to get it done in about 10 days. I wonder about the one bad review, it might be a mistake since the reviewer is from Santa Monica, CA.

Thank you Lee for doing such a great job on my paint repair, and for getting me in so quickly. I…read morewas in a huge time crunch, and Lee delivered a quality job in a very timely fashion, for a very affordable price. I was quoted 3x as much from large shops with long timelines. I saw Lee's reviews and decided to take a chance and it was the right choice. I highly recommend Lee!

An e-bike ran into my car -- uninsured, of course -- so I was already pretty pissed before this…read morewhole process even started . Had to call my insurance and deal with repairs, and KW Auto Body came highly recommended, so I went with them. I first went to the Nimitz Hwy location and the customer service was excellent from day one. Super helpful and easy to deal with. Then I found out they also have a shop near Ala Moana, which is much closer to where I live. I mentioned it, and they handled the switch seamlessly -- one call and everything was transferred over. The repair took about 10 days. One piece of glass was on back order, so they let me pick up the car and bring it back once the glass came in, which made things way more convenient. No drama, no hassle. When everything was done, the car looked great -- you'd never know it got taken out by an uninsured e-bike. Solid work, smooth process, and great customer service. Would definitely recommend

K W did a repair on my GMC truck and it looks brand new. Great service and super professional took…read morecare my truck and made it exactly how I wanted it. Awesome team great customer service at fair costs. I recommend K W for any auto body repairs.

Leo is fantastic. The shop does great work. I've now brought all three of my family's cars here for…read morework (see earlier review), and have been satisfied on quality, price, and timing. Ed is very responsive on Yelp with estimates, and the work came in below that initial estimate and in less time than predicted, even heading into a three day weekend. However, I was disappointed that they put their license plate frame on my car. They should ask, and they should really offer a discount for the OPTION of advertising their business on your car. (UPDATE: Apparently it gets you a free safety check, but nobody told me that.)

Pacific Auto helped repair my car (Toyota Corolla) on multiple occasions, across multiple years…read more They are always reliable, considerate, very helpful, and understanding. They go above and beyond to ensure that the repair goes well. The quality of the repair is always good, and the quality of service is also really good. They make the repair process really easy, and go out of their way to save my time and resource. My insurer is Geico, and I had no issue working with Pacific Auto on multiple repairs. They are really good at fixing cars and prioritizing customer service at the same time.