Wonderful experience! My dad's refrigerator broke a day before Memorial Day weekend and I was in a panic trying to find a business that could replace it quickly. Most that I called, were not very nice on the phone & they said he would have to wait almost a week to get a new one since they were booked & busy. I called CT&A and spoke to Mike who was very friendly & helpful. He told me if we placed the order by noon, he could assure delivery by Saturday (only two days). I had him call my dad to go over specifics and he told him to expect a call on Saturday to notify him of the time of arrival. I was worried due to traffic & weather that they might be delayed, but Michael & Standre came over to my Dad's house at 10:30 am and replaced the refrigerator with a brand new one. It fit perfectly in the space and they kindly helped my dad remove its contents and put trash in the garage. They also had to remove a door to fit it into the kitchen but put it back even better than before as it used to be a little loose on the hinges. They could not have been kinder and more sensitive to my dad. I am really impressed with the sales team (Mike) , the delivery experience (Michael & Standre) & the overall level of service & reliability. I can't recommend them enough & will always use County TV for our appliance replacement! read more

Salespeople are very knowledgeable. Especially Sean. Prices are competitive. Showroom has lots of choices. They are accommodating with delivering the appliances. They contract out the installs. read more

Amazing customer service!!!! We went to County TV and were greeted the minute we walked in. Craig Freedman was personable, professional, helpful, and has amazing customer service skills. Craig went above and beyond for us to make sure that he got us our dryer the next day. We will definitely be going back to buy more appliances from Craig. read more

Good customer service from Gabriella when we thought we had an issue with our new dryer. Would buy from again.

Be very leery of this place and its owner, Elio. They are a thoroughly dishonest group of people, who do not stand behind the flimsy products they sell and which they acknowledge are sub-standard. Elio is scared, like a prepubescent boy, of his customers and has trained his people to be evasive and engage in dilatory tactics to avoid taking responsibility for his ineptness and greed. They could give me appliances for free and I wouldn't take them. I'd rather cook on a fire and store my food in an icebox, than get anything from these jokers. Can I give zero stars? read more

I bought a new GE profile washer and during installation it was discovered that the discharge hose was too short. After contacting the management of County TV and Appliance they found an extension kit from GE and the extension was just installed. Works great! J.G. read more

Yet another great experience working with the team at County! A+ Customer Service. We had a range installed flawlessly, friendly installers too! read more

I have been shopping here for almost 20 years. They are professional and have decent prices. They normally match any published price you find on the Internet. So do a little home work before buying. They are reliable and I would recommend using them if you need any appliance. read more

Customer Service! Something you don't get from the big box stores. Our refrigerator arrived damaged and we were told we'd have to wait another week. When I called Sean, our sales rep, he found us a replacement that was fast tracked. We even got the first appointment of the day! read more

Mike is very knowledgeable and patiently and professionally guided us through decision making on the high end appliance brands. There were discounts taken on the appliances where discounts are allowed. Do your price research and once you have your "wish list", see Mike! Angel and Elio run an appliance store that puts customers first! read more

Had an unfortunate incident with them, where my fridge i purchased, the door is stopped by a wall. The fridge is perfect, I just didn't take into account the door's length. They don't have a return policy for fridges after it's installed, and I should have measured things much better, my fault for sure but, they literally did nothing to help me in this matter. It was several days later that they told me they can't do anything about it, allegedly emailing me (not sure why they didn't call me) but i never received an email. But what are any alternatives, or solutions that can help me out? Can I swap the door? replace the door with double doors? Home Depot has a 48 hour return policy. I talked to Associated Appliance, a local competitor, and they would have taken it back and replaced it, with some fees to do so. I'm now trying to figure out how to fix this on my end. I do want to point out that I should have been better prepared but I was completely ghosted and left in the dark with the aftermath. read more

Great experience in buying a new Sub Zero fridge online, and locally. I was browsing the website and had an online chat with Craig where I was given all the pricing and stock info with no pressure. I later called, and Craig is a real human with a great knowledge. It was a painless purchase process, and Craig coordinated the delivery, installation and removal. He even submitted the rebate application for us. The delivery team was great - really nice guys, all wearing masks in these COVID-19 times. The went above and beyond in making sure everything was delivered and removed with care. Great service from a local company and we'll be using them again for our new range. Thanks! read more

County TV & Appliance - Looks great as installed! - Appliances Near Me - Stamford, Connecticut

SERVICE WORSE THAN YOUR CABLE COMPANY: We have been without a washing machine since June (It is now August 3) After two futile repair calls that included an incomplete diagnosis of the problem, we were convinced to buy a new machine from "County." However, the installer of the new machine did not check that everything was operating correctly before he left, and we discovered subsequently that the machine only operated on the "Hot" cycle. County claimed that no one was available to fix the problem for several days to fix the problem they had created. A service call was finally scheduled for yesterday for arrival anytime within a four hour period. We adjusted our schedules to be at home during this timel. However, the service folks did not show up. No one called to say that they were not coming or might be late. The service appointment is now scheduled for today, and we are 7th on the list, even though they created the original problem, missed yesterday, and a County TV truck is already in our neighborhood less than 100 yards from our place. No explanation has been given as to why we are not #1 on the list today, given the missed appointment yesterday, so we have to continue to wait. Notably, no one accepts personal responsibility for any of the problems, blaming them on a computer algorithm. In our view, the computer programmer may have some responsibility, but the original installer, the serviceman, and his manager are more to blame. read more

We recently purchased a Wolf Sub Zero and a Wolf Range from County TV and Appliance. When the Sub Zero was delivered it had a dent in the door which took 2 months for them to replace. In the process of fixing the door the refrigerator broke and are still waiting for them to fix it! When we got the range they forgot to bring the attached shelf. When they came back (a week later) they brought the wrong part. When they came back a third time (again a week later) the part was installed but is incredibly shaky! Suffice it to say this experience has been a nightmare! read more

I could have gone to a Big Box store but why? I walked in, got immediate personal service by a knowledgeable salesperson and walked out 30 minutes later with all the appliances I needed delivered as promised at a price that rivaled the national chain. I have been dealing with County for 30 years as a contractor and wouldn't consider anywhere else. read more

Terrible customer service & sales. No accountability. They will sooner "cya" than make it right for the customer. Salespeople are egregiously ignorant of their products and installation, there is scant communication within the company, and customer service is not properly trained to handle repair and lemon issues. We've bought several appliances from county over the past 10 years. The most recent two, both of which were damaged out of the box, took both a YEAR (GE Monogram fridge) and 3 MONTHS (brand new bosch dishwasher) respectively to "repair" and replace. Installation and repair services are outsourced and less than thorough. Never purchasing from county again. I recommend you look elsewhere for your next appliance purchase. read more

This is our second time buying an appliance at County Appliance. The first experience was so-so. While their selection of appliance brands and models is fine, their delivery and installation services leave much to be desired. This time, we ordered a washing machine and specifically inquired as to what installation fees we would incur. The salesman told us the only fee would be $50 for removal of the old appliance. He told us that their delivery personnel were County Appliance employees so no extra installation fees would be incurred as is often the case with Home Depot and other such stores that farm out their delivery. When the product was delivered, the delivery guy recommended changing the washing machine shut off valve, saying it was corroded and it would be a big problem if it started to leak. This seemed like a sales job and a bit of an exaggeration since it wasn't currently leaking. But it was a slightly corroded and it seemed like a quick fix, so we said ok. He never quoted a cost and never told us he was going to replace it as his own work - not as part of the installation service from County Appliance. He took about 5 minutes to replace the valve and then charged us $225 for the job: $175 labor (for 5 minutes!) and $50 for the valve ($35 - $40 on most online sites.) I called up County Appliance while he was finishing the rest of the washing machine installation and asked why we were being charged so much for this. I could understand charging for the valve but not for literally 5 minutes of work. The salesman I spoke with didn't seem to know anything about such installation charges and said that it's probably a service the delivery guy is providing separate from delivery and installation. That was a baffling response, especially since the delivery guy recommended the valve replacement in order to facilitate proper installation. The final problem was that after charging us an exorbitant amount for 5 minutes of installation work, the guy couldn't even finish the installation because the water drain hose was too short. He didn't have an extender piece to attach, so the installation was left unfinished. When I called County Appliance to complain, I spoke to the same salesman who then told me this installation issue wasn't something he handled and I should contact somebody else in the store. He made no effort to address the issue and didn't even offer to put me in touch with someone who could. I told this salesman we were planning to replace three other appliances that were all around 10 years old and we would never consider going to County Appliance again. Who would ever want to shop again at an appliance store with such terrible installation services, terrible customer service, and sales reps who think they're not responsible for ensuring customer satisfaction? read more

Purchased a couple things from County this past year. Always professional , knowledgeable, and friendly. I equate it to getting something from crutchfield. Yes, if you split hairs, you might be able to find something mildly cheaper at a big box store, but because everyone in the store knows a lot about the product and the service is always smooth, I would rather give my hard earned money to a retailer that I know is giving good information, and I am confident I walk out with exactly what I needed. Everyone I've ever spoken with here is well versed in the products and their applications. read more

Had a very good experience shopping for a new dishwasher. Fernando was able to direct me right to exactly what I was looking for. transaction was easy and had it delivered and installed in less than a week. a pleasure to shop there with many beautiful displays. worth a visit. read more

I have been purchasing appliances, audio and Televisions from County for years we have always had the best experience with them from sales to delivering the items. this week I had the pleasure of meeting Sean the manger he went about and beyond customer service. They are my go to store. read more

When our old air conditioner decided it was getting time to die, I did some price checking and started a n online chat with Alex from County. He had all the answers I needed, the price was fair as was the delivery charge. We settled on a Saturday delivery, then I got a call Friday afternoon. Bad news...he apologized and said that the item had been damaged in the warehouse and was in now way guaranteed to work. they had ordered a new one, and could deliver it Wednesday if that was ok. Well, it was and right in the delivery window we got a call they were on the way and would be delivering it shortly. they hauled this 10,000 btu monster up the 2 flights of stairs and made sure it had all the parts, cleaned everything up and took away our old one. The AC is working beautifully (we have horrible airflow in our apartment) and this experience, from start to finish was exceptional. Great people, great service. They exceeded our expectations...by a mile and a half. We not only would not hesitate to use them again, but will be glad to tell everyone we know about this experience. Great job. Two thumbs up from both of us! read more

Very easy to deal with. Bought a refrigerator and price was decent. Delivery was accommodating. Would shop there again.

County is my go-to for everything they carry. They always provide top-notch service and product. Recently, purchased a 55" QLED TV with articulating arm-mount for my elderly mother. Was able to handle the entire purchase by phone with Greg, who knows his stuff. County's installer is terrific. Always does a thorough, neat job. Wouldn't go anywhere else. HIGHLY RECOMMEND!!! read more

I bought a very expensive Thermador wall oven..my sales associate Gabriella had pics of my old oven model number and serial number and said "no problem it will fit" after a ridiculous delivery situation.. one guy shows up to take oven out of wall then another guy brings new oven and then 3 hours later guy comes back to install and at 6:30 pm I find out this oven doesn't fit.. my old oven was a flush fit this one wasn't.. sales associate should of known this.. they took the oven out of my home, they took my old oven and won't give it back to me and manager refuses to give my deposit back.. the whole situation is beyond unacceptable .. sent an email to the owner we'll see what he will do to make this right.. I had to call Amex to let them know what happened.. they are reviewing this issue.. in 40 years of owning homes I have never had this happen.. I live in a gated community who recommended this company just sorry I took their recommendation.. they clearly have sales people who don't know their products.. read more

From our salesperson Craig, to the installer Nick, and Michael and Alex who removed the old refrigerator and brought the new Sub Zero one, the experience could not have gone any better!! Craig was excellent, he gave us a very good price and was with us every step of the way. The day of delivery was super smooth and Nick showed me all of the features on the new model. Michael and Alex did an amazing job navigating to get the old unit out and the new one in without damaging any furniture or my wood floors. I will absolutely be a repeat customer and can't say enough good things! If you purchase from County you will not be disappointed. read more

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Before you buy from County TV and AppIiance please consider my experience: I purchased a Thermador oven on February 13, 2022, paying County TV and Appliance an $8,000 deposit. I was told to expect delivery in two-to-three months. In fact it was not delivered for ten months. At no point did I receive a satisfactory explanation for the delay. When the oven finally arrived, I discovered it was not self-cleaning. This was never explained when I made the purchase. I would not have bought it if County TV had been honest about this. Since then the oven has developed a major flaw: the sensors on the oven door have literally melted making the oven inoperable. Its hood took 19 months to be delivered. Again, the delay was never explained. Now County TV is threatening to put a lien on our house despite the fact the oven is fully paid for. read more

Melissa was great and was able to help me get a wonderful dishwasher after I had called other appliance showrooms who were of no help whatsoever. My current and very expensive [but 9 year old dishwasher] was too complicated and costly to repair, I made the decision with my appliance repair person, whom I trust and have worked with for several years, to just replace the dishwasher [german made] with a better dishwasher all together that I am going to be incredibly happy with. Thank you, County TV and Appliance for having someone like Melissa who really worked with me so expertly and had, in stock, the best dishwasher that I wanted when no one else had it and could not get it because other showrooms said it was "backlogged" and could not get it for several weeks. Thank God for caring people! read more

Someone from County TV called me the other day & wanted to talk about replacing the broken Microwave but kept insisting the reason it was broken was due to being installed incorrectly and even said that the repair shop said the same thing. Spoke with the repair shop & the repairman and the MICROWAVE WAS INSTALLED CORRECTLY. What Ultrawiz Electronics did say was that they could not remove the microwave from the wall when they first came out and that they had to replace the main PC Board ( Attached Picture) After trying to explain to County TV employee who called that it was installed correctly, he says to me " I am not giving you nothing" then hung up the phone !! "Patrick, the same evening as my response on 11/19, Sean called your wife and told her that we will replace defective microwave with a new one, once the current microwave ( which is installed incorrectly) once it is de installed. We have yet to hear back" Elio V. Rosen, Now it was "installed incorrectly" First I have heard of this, guess the blame game is starting. Then someone should contact LG and tell them there directions are wrong. We were NEVER offered a new Microwave, if we were it would not currently be out being repaired ( 9 weeks old) . If you want the broken Microwave it is at Ultrawiz Electronics Inc. 203-532-0175 "Patrick, the same evening as my response on 11/19, Sean called your wife and told her that we will replace defective microwave with a new one, once the current microwave ( which is installed incorrectly) once it is de installed. We have yet to hear back" Elio V. Rosen, As of 12/04/2018 no new Microwave has been delivered. Since Elio V. Rosen posted this there has been no contact whatsoever. My guess is that they just say these types of things to make there business look good. "11/19/2018 Hi Patrick- We sincerely apologize for the inconvenience. Sean Rosen , one of our managers is working on resolving the issue for you. He has offered a new microwave" read more

County TV & Appliance - Replaced Main PC Board, the Microwave was broken. Nothing to do with the instillation. - Appliances Near Me - Stamford, Connecticut

I ordered an entire new kitchen's worth of appliances and washer/dryer. I was treated respectfully by everyone who worked with me. SO easy to deal with! And responsive! Prices were fair. Delivery was flawless. Will be going back in the summer for outdoor grill and a few other items. read more

Wide selection, knowledgeable salespeople, very competitive prices, simply can't be beat! Store is also honest to a fault. If you don't need it or won't use it, they won't try to upswell you just to make a few more dollars on the sale. read more

Third or fourth time working with County TV and Appliance. The process is simple. Email them what you're looking for. Tell them what you have, then send a photo with the label/sticker so they know the specs. They will send you an estimate over email with photos and price with comparable items to replace them. You can upgrade if you want something different. Can be done in 1 hour. Payment via credit card and delivery is set up. Installers and delivery workers are amazing. So easy from start to finish. No trips to stores and no salesmen who really don't know their items. I prefer shopping this way. Thanks to Elio and Mike for helping me through the steps once again. read more

The worst I order a sub zero in May and still nothing! NOTHING! Are you kidding me. Worst company I have ever dealt with. No follow up calls to me. Paid in full back in May and it is almost the end of JULY. DO NOT USE THIS COMPANY! Craig either not in or on Vacation. read more

We had a fridge fail that we got at County, which was no fault of theirs of course. It was outside of its (short) warranty. Although there wasn't anything in it for them, they went out of their way to set us up with a third party provider and help us with the issue. You don't see that a lot these days. read more

I like to use local businesses because they have a reputation to keep up. It was the right thing to do, especially in this case. We purchased a fridge from County, and the freezer went haywire. They replaced the unit at no cost. But the replacement fridge temperature's were all over the map. Pandemic didn't just affect the supply chain! It also affected quality. Once again, County stepped up. They replaced the replacement at no cost -- this time a different brand -- charging for delivery only. That's service! read more

I have always purchased my appliances from Planet or Associated. I had heard bad things about County involving pushy sales and upselling. This time i gave them a shot and I found Mike, my salesman, to be easy, honest and the one who desired my business most. He beat the price given to me by Planet. Associated match him, so he beat them as well. My cost ended up being about 20-25% total lower than the big box store. Everything was delivered and installed as promised and the delivery guys were fast and extremely knowledgeable. They did not leave until they were sure that everything was in working order. Great job by County!!!! read more

I was able to complete transaction over the phone. Unfortunately, I received the wrong model and returned the unit. With no resistance, I received a credit with no pressure to purchase another unit read more

Had the pleasure of dealing with Elio and his staff at County TV. From the moment I entered the store I was thoroughly impressed with all the displays of various manufacturers. Elio and his staff showed extreme professional and patience to my family and I (we changed our minds plenty), and this is a rarity nowadays! We finally settled on a Viking/Sub Zero combination. From the time we placed the order, to final delivery, I was provided with constant updates as to when my products will be arriving. Michael I. was a great help during this process, and was instrumental in helping us make our decision. Unfortunately, their was a warranty repair to one of our new appliances. This is where Elio and his staff really put the professionalism over the top. As soon as I reported the problem, the service dept quickly contacted a repair company(Anytime Appliance, Norwalk, Ct). The staff at County TV were in constant communication with the manufacturer, the repair company, and myself. I can't tell you how grateful I am for that!! Great job County TV!! YOU HAVE A CUSTOMER FOR LIFE!! read more

I've always had nothing but great experiences at County TV & Appliance. These days most people go to places like Home Depot, P.C. Richard's, etc. Those places are fine if you want zero help and have zero questions. The salespeople at County TV & Appliance are patient, helpful, and knowledgeable about what they'e selling. The price for the items I've bought are always the same as the big box stores. I remember going to County TV & Appliance as a little kid with my parents around 40 years ago. The fact that they're still around means something. I highly recommend them. read more

I have been a customer of County TV for over 20 years. We have purchased an entire kitchen, washers, dryers, TVs--the works. I have found the salespeople to be knowledgeable and fair. They have bundled sales where possible; they have search high and low for old model replacement parts; and they have advised me on money saving options. I highly recommend them. read more

The easiest shopping experience and best pricing. I know I can walk in here or call in an order without having to check pricing everywhere else. I have 3 properties and just discovered this gem. Not going anywhere else ever again. Thank you Melissa!!l. You have made my life so much easier. read more