I used Advanced IT Solutions for 4 separate services and each time Mike and his staff exceeded my expectations. 1. I had a laptop that wouldn't charge and I couldn't figure out why. I called other repair places nearby and they wanted $150 to open the machine and diagnose it. I saw on Mike's website www.aitsaz.com they provide free diagnostics. This is 100% true. They took my machine apart and determined why it would not hold a charge and explained it in layman's terms for me. This saved me $150 I could use toward a new machine! I knew I would be back again someday as a customer from the trust they established after that first visit. 2. A few weeks afterward, I brought Mike my tower computer which had the dreaded "blue screen" - wouldn't run, automatically kept restarting while I was working every few minutes. Mike quickly fixed my machine within a couple of days for a reasonable price, scrubbing the machine from malware and viruses. Then he exceeded expectations, by adding anti-virus software and other helpful programs to protect my machine. When I arrived to pick it up, I was pleasantly surprised - and he trained me on them as well. It's been 3 months and my home computer is still running better than ever! 3. Mike also helped me to back-up hard drives I had on 3 other old computers. He completed the external back-up, scrubbed my old out-dated machines and properly disposed of them in a safe and secure way. 4. I recently purchased a new laptop; I called Mike from the store last minute, asked if he was available and could set it up for me. I brought it straight to Mike from the store. I dropped it off early evening and he had it ready for me the next morning! He installed the anti-virus programs, got rid of the "bloat" pre-installed advertising, and configured it the way I wanted, then trained me on it when I arrived to pick it up. He even went through a list of what I needed to do when I got home (printer set-up, wi-fi, office installation) - so he was thinking beyond just what service I asked from him, but wanted to make sure I thought of everything, so I would be completely happy with my new machine. His staff is professional and treat you like their top priority every time. They empathize with the customer and try to get you back on your feet as soon as possible. Their service fees can't be beat. Their fees are extremely reasonable and provide extra attention beyond what you ask. Mike and his staff are knowledgeable and answer all my computer and software questions which align with research I've done on my own, confirming they are up-to-date industry experts. read more

Ok, this is a BUYER BEWARE review! My mother purchased a used laptop from this pc repair shop and about 6 months later the laptop's battery was dead. When the power cord was unplugged, the laptop would power off. The 1 year warranty was purchased so the battery was replaced. However the owner said over voicemail that he found a trojan virus that was downloaded from chrome. He said the cost would be $130 to remove it. After saying no thanks he bumped the price down to $75, then again to $50. Usually reputable companies have a set price for Virus removal, and dont negotiate the price. This makes me think there was not a virus to begin with. When picking the laptop up from the little pc repair shop, we asked Mike to give us a screenshot or at the very least the name of the Virus that was found. He could not provide us that information and stumbled his words around the question. An email was received from Google stating that a review was posted on your bahalf of (Advanced IT Solutions). What!!!!!!!! A review was never even written about this company. I went to the review and Mike the owner replied to the BOGUS review that he wrote. Is he that stupid not knowing an email would be sent from google saying thanks for your review?? Mike (the owner) hacked into my mothers email account, POSED as my Mother and wrote a FAKE review and responded to that review. He then deleted my Mothers trash email folder to so called "erase his tracks". All accounts passwords have been changed since and hoping no other PRIVATE DATA was stolen. This company is writing FAKE reviews all over the place to boost thier rating. Notice the influx of 5+ star reviews within the last year, all stating the same type of review. Go ahead and read the follow up reviews that Mike (the owner) posts as replies to people. He basically states in every reply that they are a "highly regarded IT firm" AKA pc repair shop. They are disrespectful and un professional. I will go as far as calling this guy a Snake. The BBB has been notified and I strongly urge all people thinking about doing business with this company in the future to NOT DO SO. They are very dishonest and UNETHICAL!! Good Day. ***Follow up*** Mike did not address the fake reviews and hacking into the email account and writing a review on our behalf. For the record, we were not asked to leave as we walked out the door as we will not be doing business with this read more

I purchased a low end Mac to type a book I'm working on as I'm not buying a brand new laptop to simply type. This business owner called it a piece of plastic junk and refused to even look at the Laptop. Read his google review responses, this Egotistic,full of himself, Man Child should not be in business at all.. He sums it up perfectly his own words "12 year old racist,insecure man child". I'll be writing a blog about this later in the week..This is his response to my Google review after his reporting horrible customer service. Instead of an apology he goes off on some rant about how he's too good to serve lower demographics. How weak and immature. "reflects your poor financial status and your need to buy junk at a yard sale and think someone will fix it cheap. We have no desire whatsoever to assist low end future IT services in future! Next .. AITS Tech Group" What an ignorant man child automatically thinking he's superior than someone based on one of their laptops they bring in. Without knowing anything about them Any successful person not running a sketchy back of the parking lot , business doesn't have to go around condescending strangers and people who clearly had a bad experience. All his basic Google reviews simply saying "great experience". Have over 5+ likes..no basic google review gets that many likes..Then read his bad reviews and his responses,you'll see why he's got to buy fake reviews to cover up his hateful and childish service. When I called to speak to the man child, adult to adult,he hid behind his phone like a Coward ,running back to his computer to post more teenager hate posts. This has got to big one big joke,wow. What a disgrace to Mesa. read more

I was having connectivity issues within my network, and my business was crippled. I called a few companies before contacting MIke at AITS, but they could not get out there fast enough. I need help now.... I found AITS on Yelp and based off the reviews gave them a call. They are located very close to my office, and I had hope that they would be able to come same day. Mike answered the phone and was ready to help. He asked a few questions about the problems I was having and to my surprise he said "we will be there within 30 minutes!". To a business owner this type of response is Gold. I was very happy with that response and the hourly fee was reasonable and customary. Mike showed up with Diego, a very knowledgeable technician and they got right to work. They troubleshot my connectivity issues and determined that I had a bad cable running to the server, causing the pauses and connectivity problems within my server to my work stations. They replaced the parts that were defective and we were back up and running within 2 hours of calling them. The response Mike showed to the customer, and the work provided is exactly what I was hoping to find as a busy business owner. Mike also answered my questions about how to handle business growth in the future in regards to IT and computers and was very informative on different options/approaches I could take to secure my network and protect my business. Overall it was a great experience working with Mike and Diego. I will be using them in the future for my IT support. read more

I am thrilled to share my review of Advanced IT Solutions, particularly the exceptional assistance provided by Mike. I cannot express enough gratitude for the remarkable service I received. From the moment I scheduled an appointment, the experience was nothing short of exceptional. Mike went above and beyond to exceed my expectations. I dropped off my laptop early in the morning, and to my amazement, he had it ready for me in the afternoon. The speed and efficiency of his work were truly impressive. What truly set Mike apart was his unwavering commitment to alleviating my stress and ensuring I understood every step of the process. He maintained clear and open lines of communication, patiently explaining each improvement he made to my laptop. His kindness and willingness to share his knowledge were truly remarkable. Thanks to Mike's expertise and guidance, my laptop is now performing better than ever. The level of professionalism and care he demonstrated throughout the entire experience was truly commendable. I now have complete confidence that I can rely on Advanced IT Solutions for any future computer issues. I cannot recommend Advanced IT Solutions and Mike's outstanding support enough. Their exceptional service, coupled with Mike's kindness and informative approach, has left a lasting impression. I am genuinely grateful for the peace of mind they have provided, and I will definitely be returning for their assistance in the future. read more

When my computer and external hard drive were infected recently with a malicious malware, I thought I'd lost crucial data forever - - never to be retrieved. Before I had a complete mental breakdown it was my good fortune to find Advanced IT Solutions via a Yelp search and the best decision ever when I turned the problem over to Mike and his technical expertise! He went to work immediately to assess the situation, keeping me informed along the way as to what was needed and the cost. At a very reasonable price Mike made the necessary repairs, fully recovered my data and imported it to a new external hard drive and to my computer, which he had completely rebuilt and customized. He had installed additional memory, removed the old "junk" security software, installed and configured a quality, perpetual virus protection software with an additional security related software, and set up an automated redundant secondary backup. I am extremely satisfied with the work Mike did and very happy that I finally found someone with such excellent computer proficiency - - who is also honest! I now have a virtually new, secure, high performance machine and the reassurance that Mike is just a phone call away if any issues arise. Rebecca was very helpful too with tips on my book publishing project. She and Mike are really nice people and I would highly recommend their computer services! read more

I found Advanced IT Solutions on Yelp when looking for someone to diagnose my crashed external hard drive. It is hard to trust people with my personal information (everything on my computer and hard drive!) but once I met Mike, I trusted that he would do honest work. Mike calls when he says he will call and was ready when promised. He was also flexible with his hours so I could get there without rushing from work. Mike helped me to understand my computer and why my infected hard drive was unrecoverable. Beyond diagnosis, he cleaned up my infected computer, set up a quality hard drive, and added much needed security on my computer. Not only did he do all of this at the original quote, he completed the work quickly so I could have my computer and new hard drive for the holiday weekend. When I picked it up, he took the time to teach me how to scan and monitor my computer and the system he set up for my hard drive to automatically save my data. Most important, he promised ongoing support and told me to call if I ever suspected trouble with my computer. Mike is trustworthy, thorough, and the price was worth the service. I would recommend this business to my family and friends and will return when I need support again. read more

My hard drive was dead, so I took my laptop to Mike. In less than 24 hours, I was back in business again with a fully functional computer. I had dreaded what I imagined to be a long painful, and expensive process (based on my past dealings with computer-repair companies). But this was quite the opposite. Mike presented my options and explained his recommendation carefully. He also installed my software for me. When I went to pick up the laptop, I had a new hard drive, and everything was ready to go. Mike also explained the programs he had installed to provide greater security. When I came home, I could not get my printer installed, so I called Mike, and he explained that I would need to download the printer drivers from hp.com. But he also told me this: "If you have any problems downloading the printer drives, bring in the printer information to me on Monday, and I will set up the printer." Expertise, reasonable prices, convenience, and great customer service are hard to come by these days. And I had my computer back in less than 24 hours--fully functioning and ready to go. Thanks, Mike! read more

This is my second review for Advanced IT Solutions, which i had found on Yelp some years ago. They provided excellent service on my laptop, which was suffering from virus and malware issues, and then recently they came through again. Two months ago, just before Thanksgiving, my parents suffered a severe cyber attack that resulted in identity theft. I assured them the best place to take their victimized computers was to Mike and AITS. Mike was very understanding and patient with my elderly father. To my surprise Mike and his team had worked into the wee hours of the morning to clean up both infected machines to clean them up and place the updated, and stronger, security measures. Then he invited us into his office so he could carefully go over with us all that had been done to insure the health of the machines. And we didn't leave until he was certain we understood everything that had been done. Time, he gave us his time. That meant the world to me and my father. Thank you, Mike, their machines are functioning much better to this day. -- Mark Cooper read more

I discovered Thursday my laptop, just under one year old, was infected with a virus. I searched for an IT service and found Mike at Advanced IT Solutions. He was very clear and helpful on the phone with what I could expect from his service along with an estimated cost. I took the laptop to him after we got off the phone. He followed through with his commitment to give me a call Friday on the status. He had removed the virus and I set a time to pick it up Saturday. On Saturday he walked me through exactly what was wrong and how he fixed it. He also showed me how to run the "cleaner" feature he installed. He gave me a solid antivirus program that I don't have to pay for every year. In addition he loaded multiple search engines as well as software compatible to word/excel/PowerPoint. I came out of his office with a laptop that functions better and is better equipped than it did prior to my virus issue. Thanks Mike for your quick and excellent service. I will utilize your services again for my other devices. Laraine Carlson read more

Mike is super helpful. I filled out a form on friday evening and didn't expect a response till monday, but got one less than an hour later and had an appointment scheduled for the next day. I handed over my laptop, which had been having wifi connectivity problems and overheating, and by the next week he'd replaced all the necessary parts and cleaned up all the unnecessary programs and junk that was on the laptop when I got it. He helped show me how to clear everything out on the reg and downloaded some good software to help. The price was super reasonable too, especially for the service and timeliness. The whole way he made sure to let me know what was going on and reassure me. I'd never been to tech repair shop before, so him making the process painless and thorough really helped, it didn't feel like a 'chore' at all and was an overall pleasant experience. If he could or couldn't do something he'd let me know and didn't try to sneak in any extra costs or fixes. I highly recommend! read more

I'm so very impressed with advanced IT solutions and Mike's help. I myself am located in Pennsylvania, however my parents reside in Mesa Arizona and we're having problems with their laptops. I was able to message Advanced IT solutions via Yelp and Mike quickly responded that they were able to help troubleshoot and solve my parents laptop troubles. Mike recommended they call and speak with someone which they did. The following day (today) my parents took their two laptops for advanced IT to look at and it was confirmed that the issues could be fixed in a very reasonable timeframe for a very reasonable amount of money and that included virus protection been placed on the laptop as well. My parents are very satisfied with the explanations given by Mike and his staff. I would recommend the highly professional and trained employees at advanced IT solutions to anyone in the area. Sincerely, helpless daughter in Pennsylvania read more

Mike from Advanced IT Solutions was very helpful and informative throughout the entire process of helping me repair my computer. I brought it in to him on a whim - not sure what was wrong with my PC and having tried everything myself and more technologically savvy friends could figure to remedy the situation. Mike quickly identified the solution and gave me my PC back within 48 hours ready to go and under what I was hoping to pay to get the repairs completed. I would highly recommend Mike and his company to anyone that is looking for an affordable, reliable, professional repair job. Mike took the time to sit down with me before I took this set up home to ensure I was comfortable with what he had done and to answer any questions that I may have had about the build. I will certainly be back if I have any further PC repair or upgrading needs! Thanks Mike and keep up the awesome work read more

Mike and his team have handled our computers system at Good Neighbor Insurance International Brokerage Firm for at least 7 years. They are: * Honest about the dollar - There are no gimmicks or challenges during and after the installs. These folks are straight shooters. * Fast and hardly any down time - They do not waste your time. We have a server and over 10 computers plus other variety of computer equipment. They make sure we have our equipment in tip top shape during working hours even if it means they will have to work on the weekend. * Caring folks - They give great options on equipment and services and make sure that your equipment does what it is supposed to do. Basically, Mike and his team make sure you do not have to worry about your computer systems. I love them. My GNI team loves them. They will always be our computer folks! Thanks, Doug Gulleson MBA read more

Chances are you're reading this right now because you're having a computer emergency. There's something wrong with your hardware, or software, or....who knows, but you're in a panic because you can't get your machine to work and your whole life is on that thing! Sit down, relax, and call Mike at Advanced IT Solutions. If anybody can fix your computer Mike and his team can. And they're not just out to make a quick buck off of folks who are in a desperate situation. You're going to get a solution to your problem at a price that doesn't make you break into a cold sweat. My laptop died for no apparent reason one afternoon. Found out the hard drive was zapped by a defective off-market power supply chord. Mike was able to build me a custom machine, within a few days, packed with way more power than my old, clunky DELL dinosaur---for less than HALF THE PRICE. read more

My PC was in need of an operating system upgrade, from the old outdated Vista OS, and I wanted the hard-to-come-by Windows 7 that is no longer available at retail outlets. I found AITS on Yelp, which was right in my neighborhood, and called immediately. Mike was friendly and informative, and explained what I needed to do to optimize my PC. He did a free assessment, and called me back within an hour with an explanation of what was needed, and a corresponding price to get the job done. Within a day my computer was cleaned-up, virus-free and working like greased lightening! Mike even gave me a whole tutorial walk-through of all the bells and whistles on my 'like-new' PC, along with precautions on how to dodge future malware issues. Many thanks to Mike and his engineers for their expert IT service and fantastic customer service! read more

AITS Advanced IT Solutions - expert laptop support. I am a retired computer programmer and I know the importance of using a professional tech support to keep my data secure when I need help with my laptop. I did a Google search on computer repair and found them in the vicinity. After reading their positive Yelp reviews I checked their excellent BBB Better Business Bureau rating. Then I was comfortable having them work on my laptop. I called and left a voice message. They called back in 10 minutes. AITS gave me prompt, expert help when my laptop acted up. They were professional, understanding and efficient, and I think their prices are fair. Thanks for fixing my old Lenovo laptop, and for prepping the new Lenovo laptop I bought. I've decided to donate my old laptop to the library in a senior-living building. read more

I found this company on YELP! The man, the myth, the legend (along with his wife) make an amazing team and they have been servicing the community for 16 years. Called in yesterday morning because my three year old "gaming laptop" was acting slower than a 10 year old HP and Mike was available to help right away and I brought it in an hour later. For less than 200 dollars, my laptop was diagnosed, fixed, and I was given a wireless mouse and mouse pad and education how to prevent what I found out was malware on my laptop. Mike installed a bunch of programs that tell me my specs and clean up my computer of viruses if I ever make another mistake again. I'm off to college soon and I needed this laptop for gaming and work. Really satisfied and glad to have a new contact in the Mesa area to service my tech needs. read more

I called Advanced IT Solutions after searching on Yelp. Boy, was I glad I found them. My Mom's computer seemed to die and she really needed help by someone that was up front and honest. That is exactly what we got when we met Mike. He was direct and to the point with no bull like you would get from other shops or the Geek Squad. He assured her that her information and computer was now his top priority. He gave extremely good information and made my Mom and I feel like we were dealing with an honest and up front person and company. The work was done that night and he was so helpful to her when she picked up her machine. He made her feel confident in the current state of her computer and assured her that he would be there for her in the future!!! Thanks Mike read more