Wanna say this is an amazing shop compared to other shops around the area I recently took my 06…read moreTacoma there to get an alignment done after a 6in lift kit install. They did a great job but due to the nature of a 18 yr old coming in saying he did a full 6in lift kit by himself and all he wanted was a alignment is skeptical to say the least ALSO ONE OF THE ONLY SHOPS AROUND THAT DOES ALIGNMENTS ON LIFTED TRUCKS The alignment itself: honestly pretty good however have a slight lean to drivers side which they blamed the tires for (it didn't do that previously with my 3.5in lift) which was not the culprit I later found culprit to be the lower control arm bolts due to finding that the bolt side is stationary with the alignment washers while the nut locks position of them into place and finding one washer isn't aligned the same way on opposite side meaning the bolt is stripped were the washer is most likely due to tightening on wrong side which very well could of been my fault during install of lift kit. it's a 10$ bolt and 4$ washers and I'm not gonna be blaming anybody unless I know for sure who it was especially over 14$. Customer service: absolutely amazing they were really nice people very transparent with me and helped me look at pricing for tires that I needed regardless of if it was effecting alignment or not. Also hooked me up with a goodie bag!!! Also bilingual! About the techs: Occasionally they would come in to the waiting area to ask me about something that the techs wanted to know (the techs are mostly Spanish speaking which I can understand but not speak fluently) and the techs are thorough with what they need to do they test drove it more than once and made some small tweaks. Extra notes: I did get a few questions about what a sound could be I told them they could bend the rotor dust sheild because I was planning on replacing it anyway (yes that was the issue) The bad: the damn pothole in-front of the shop is the worst part of the experience I swear one day (if it hasn't happened already) it will take off someone's bumper or side skirt it's a 4in deep hole that they need to go around or through

I don't know where to start Amanda was so nice and…read moreknowledgeable , listened to my requests the gave me a complementary Uber ride while my car was being worked on , price was reasonable and I even got a bag of candy I will give them 10 star if I could will recommend them100%

These guys have been my "go-to" for car repairs for several years…read more I've had numerous vehicles serviced and repaired here and never an unsatisfactory experience. Services from simple alternator replacement to a new transmission installation and a differential rebuild on my '99 Durango. I'm firmly convinced they are the only reason that vehicle is still on the road.

This shop has great customer service & take the time to do the job right. Greg the shop manager &…read moreBrian the mechanic care about quality service for the customer. Highly recommended this place for your auto needs.. 5 stars!

I unfortunatelly got into an accident in my Civic, hitting the side of the freeway, which cracked…read morethe firewall on the passenger side. Caliber Collision deemed it a total loss and refused to work on it. I called around to several auto body shops in the Tacoma area, but all of them were either unwilling to take on that level of damage or also classified it as a total loss. My insurance wouldn't cover the repairs, so I was stuck paying out of pocket. I was nearly ready to scrap the car and buy a used one, until I found Matsenko Auto. I spoke with Mike, who was very friendly and provided updates throughout the entire process. After explaining the situation, they took my car in without hesitation. They assessed the damage quickly and assured me it was no problem for them to fix, which gave me the confidence I needed that the car was in good hands. To top it off, they quoted me a price significantly lower than the other shops I contacted. The repairs took about a month due to backordered parts, but now my car looks good as new. They even repainted the scratched areas in-house. This is a very professional shop that gave me a chance when no one else did. Would give more than 5 stars if I could.

They were prompt with their response. As I'm still investigating other shops I can't comment on…read morepricing.

A satisfactory experience with Emily's Garage! I called to…read morebook an appointment over the phone as I also had some questions on pricing and time. Customer service with the front and with the rest of the staff was professional, quick, and very thorough. An oil change with tire rotation and multi-inspection roughly took about 45mins. I can tell this place is really down to earth with good intentions to help with your car maintenance.

I have been going to Emily's Garage in Tacoma for several years now after being fed up with the…read moreservice (& prices) at the dealership where I purchased my (used) car. This was the best decision I made when I chose to go to Emily's Garage in Tacoma for all my car services! They have consistently provided excellent service and stand behind their products. Their prices are reasonable and Abee (sp?) who runs the Tacoma store really knows cars.

They talked my wife into redoing brakes on my daughter's car, Nissan frontier. (I had just replaced…read morethem) , this they falsified needed repairs. then 3 days later the brake caliper feel off of the rear rotor coming off of the pass at vantage at the Columbia river. luckily no one died. they haven't accepted any responsibility for the shoddy workmanship. also they changed the oil and it was a quart low. when I checked it. this was in 3 days of their service. the truck doesn't burn any oil. I would highly recommend not using them.

I brought my Dodge Journey in for an engine ticking noise. I was pleasantly surprised when I was…read moretold they are VERY familiar with Mopar motors~felt relieved that I had called the right place! Dropped it off on a Friday morning (had to pay for a rental vehicle through Monday). By the end of that day NOTHING had been done with my vehicle. Monday​ afternoon get a text saying they 'suspect' the noise is coming from valve train but they need to confirm visually & there is cost to remove valve cover, etc.-proceed...inspection would be completed next day, mid-day, which would be Tuesday. Today is Wednesday at 4:00 & they still have not completed inspection, after having to call them for a status update! I'm incurring large expense for rental & stuck now because no work has been done yet, my vehicle is torn apart and I'm looking at having to possibly pay another week on this rental not to mention the huge expense I'm also incurring for these non-existent repairs! I'm pretty disgusted with this place & wish I would have read all the negative reviews before I brought my Dodge to them. I'm not confident at all that the work will be done accurately or that my vehicle will be put back together properly leaving me with more issues to deal with.

A caring staff and accurate estimates. I really can't say enough good things about this business. I…read morehad an emergency engine light come on just before Christmas. They went out of their way to get me in and analyze the problem. Then they got me in quickly to repair the only transportation I have. They were wonderful, wonderful, wonderful, and gave me a reasonable estimate, which in my case the needed repairs did not exceed. A+++++

We made an appointment through USAA & the BFGoodrich website on Thursday for Tuesday. When Tuesday…read morearrived, we hadn't heard anything so we called them at 145PM (appointment was supposed to be at 330pm) to ask if they were tracking our appointment. Joey said that the scheduler had been down since Monday and they had no record of our appointment. We made the appointment last week on Thursday so no idea why that would matter. He said bring the car in and they would do their best to get to it. We showed up at 330pm, Joey was out. We talked to the guy at the counter, he said we could bring it back Thursday or Friday to get it done. We told him Joey said to bring it in today. He called Joey, who told him that he called us at 1115am and left a voicemail (we never got a call or voicemail) and said it wouldn't be today. Nobody knew we had an appointment until we called them at 145pm, so no idea where that even came from. After some back and forth, we were told to come back Friday morning at 9am to get it done. We wanted to just take the tires and go somewhere else, but everything had already been paid for online so we agreed. Showed up at 9am, dropped the car off for the tires to be put on and got the call to come back a couple hours later. We noticed that the words "INSIDE" were on the outside of 3 of the 4 tires, and asked the tech if that was supposed to be like that, since these were asymmetrical tires with different tread patterns on the inner & outer edges. He said it was fine, and the inside/outside words didn't matter. We also pointed out that they had put both 255 tires on one side of the car, and both 235 tires on the other side. They were supposed to be 235s in the front and 255s in the back. He took the car back in and swapped the tires to the correct position and we left. When we took the car on the highway, we felt some vibration. Suspecting the tires were either mounted/balanced incorrectly, or the inside/outside words mattered (like we brought up to the tech), we had the VW dealership take a look at our service appointment a week later. They told us flat out it was wrong and we should take it back for them to fix. We were already done with this shop at this point, so we just paid for VW to remove the tires from the rims and flip them so the orientation words were displayed correctly and rebalance them. Vibration gone, ride is way smoother.

I started off with several quotes for a brake job on a 2021 Nissan Sentra. Spencer reached out…read morewith one and after reading his reviews, I chose to work with him. He let me know he was licensed, certified and insured. Once he mentioned this, I did ask a few of the others that sent me a quote if they were and suddenly, they became unresponsive. Spencer took the time to explain what my car needed, the time, and the cost. He updated me every step of the way. I asked him for quotes on a few other things my car will need in the future and again, he provided quotes for each and detailed the process and what his work included. Spencer has my business for life. I have already recommended him to several family members and they are eager to work with him.

Had pads/rotors replaced on my 2019 4runner. Second car I have had Spencer work on. Upfront…read morepricing. Shows up on time. Quality Work completed quickly. Can't recommend Spencer enough.

Mick is a great guy! Drove out to my home (Not Close). Quoted me for a small amount of work…read more.. Ended up that my truck's electrical fix was not as easy as we thought. This man, stuck to his guns, fixed my, truck and really surprised me that there are still good honest mechanics out there! He came through massively and I will always be using his company! Thanks Mick

I live on Vashon Island and absolutely love it, but the biggest challenge I face is getting my…read morewheelchair van serviced quickly. If my van isn't running, neither am I. On a whim, I took a chance on Defiance Auto after finding him on Yelp in Ruston -- a young MOBILE MECHANIC. The gods must've been smiling, because he turned out to be polite, efficient, knowledgeable, and even took the time to research my unusual issue. Hands down, he's the best mechanic I've ever worked with. His prices were more than fair, too. This young man makes thirty veteran mechanics look like Goober Pyle from Mayberry. All I can say is, "Goooooolllllleeee!" Give this hardworking guy a try. You will not regret it. He will come to Vashon. his name is Mick Svoboda of Defiance Auto (253) 999-8531 Defianceautoworks.com