We made an appointment through USAA & the BFGoodrich website on Thursday for Tuesday. When Tuesday…read morearrived, we hadn't heard anything so we called them at 145PM (appointment was supposed to be at 330pm) to ask if they were tracking our appointment. Joey said that the scheduler had been down since Monday and they had no record of our appointment. We made the appointment last week on Thursday so no idea why that would matter. He said bring the car in and they would do their best to get to it. We showed up at 330pm, Joey was out. We talked to the guy at the counter, he said we could bring it back Thursday or Friday to get it done. We told him Joey said to bring it in today. He called Joey, who told him that he called us at 1115am and left a voicemail (we never got a call or voicemail) and said it wouldn't be today. Nobody knew we had an appointment until we called them at 145pm, so no idea where that even came from. After some back and forth, we were told to come back Friday morning at 9am to get it done. We wanted to just take the tires and go somewhere else, but everything had already been paid for online so we agreed. Showed up at 9am, dropped the car off for the tires to be put on and got the call to come back a couple hours later. We noticed that the words "INSIDE" were on the outside of 3 of the 4 tires, and asked the tech if that was supposed to be like that, since these were asymmetrical tires with different tread patterns on the inner & outer edges. He said it was fine, and the inside/outside words didn't matter. We also pointed out that they had put both 255 tires on one side of the car, and both 235 tires on the other side. They were supposed to be 235s in the front and 255s in the back. He took the car back in and swapped the tires to the correct position and we left. When we took the car on the highway, we felt some vibration. Suspecting the tires were either mounted/balanced incorrectly, or the inside/outside words mattered (like we brought up to the tech), we had the VW dealership take a look at our service appointment a week later. They told us flat out it was wrong and we should take it back for them to fix. We were already done with this shop at this point, so we just paid for VW to remove the tires from the rims and flip them so the orientation words were displayed correctly and rebalance them. Vibration gone, ride is way smoother.

Multiple customer sitting out front, who all had scheduled appointments. Doors locked, no…read moreinformation on the door, or on the website, indicating why. A lot of time and money wasted.

Went in to get a leaky tire fixed and they patched it quickly while I walked down to Electric…read moreCoffee. I got back and they didn't charge me. Everyone was friendly and there to help from the first call to drop off and pickup. I'll be back when I need new tires.

We were able to easily order the tires we needed for our fifth-wheel. We had to bring the old…read moretires in two at a time to get the new tires put on our wheels because our mechanic couldn't safely remove all four at once. After some initial confusion, they agreed to stay late on Saturday in order to give us time to bring the second set of tires in. They apologized for the initial confusion. Surprisingly, they did not even ask for payment until we were getting the second set of tires.

Very seamless experience , Brought my car in to have two new rear tires mounted and balanced , and…read moreI had a few special extra requests . I have nice amg wheels and I can tell they were treated with care, no scuffs or scratches , and everything was done perfectly as I asked , wheel lock key back in cup holder , air set to factory spec perfect , special valve caps back in place, etc , nothing forgotten , everything was done perfect. Great service and attention to detail here , thank you guys! Good turn around time for not having an appointment The pricing is fine for quality work

Great service!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!read more

Fast, friendly and affordable with lots of inventory. Will be back with my other trucks/carsread more

Just bought 4 new truck tires..great prices. Honest and the nicest folks we have met in a long…read moretime. Bravo to small local business..keep it up Highly recommended.

Great guys, came out and helped a veteran with a bum tire. They charged ~$30. I will use them for…read moreall vehicle related maintenance, etc. Thank you Gentleman!! JP

I've bought tires from S&S for well over 3 decades now. Very solid people. Always professional and…read morepolite. Their prices are always competitive and will usually have what you're looking for in stock. And if they don't have the tire in stock, they can usually get them in very quickly.

A MILLION OUT OF TEN, DO RECOMMEND!…read more We've been having some car issues for a few months, and unfortunately, we've been screwed over at other local shops that have a) lied to us about actual issues to try and get us to pay more, b) have had insane prices. Normally I take to Yelp for everything (duh), but I decided to post in a local Facebook mom's group about our recent issues in search of a mechanic that is tried, true, and reliable. River City Repair was suggested by another local mom, and from there it was less than a WEEK that we had our car up and running with no shady business done. Mark, the owner, actually owns two tow trucks and was able to come tow my vehicle for an incredibly affordable price to the shop. Not only that, but they called me their next business day before 9am with a diagnosis and price. From approving the fixes to the car being ready (and there was a laundry list) it took 48 hours.... 48 HOURS! They worked incredibly fast for the work that needed to be done. And for 8 total things that needed to be fixed (a couple that were major and made it so we couldn't drive the car), we were out the door for parts and labor for less than $2,500. My husband was dumbfounded at their honesty and affordability after a year of dealing with car issues/shady businesses between the two of us. We were ready to throw in the towel and scrap the car and just buy something new even though we reallllly didn't want to, so I am SO glad I posted on that page and was introduced to River City Repair. I met Mark's wife, Tana, over Facebook and she was the one who put all of the gears into motion to get us scheduled to even offering a one-time free diagnostic to help out a local fellow mom. Mark personally drove the truck to pick our car up and he was such a kind, personable guy - even down to showing our two year old truck-obsessed son a few things on the tow truck (and totally making his day). Mark made a comment about his clients becoming like family, and I can TOTALLY see why. They're such great, honest people and this is the epitome of a small local business being a pillar in their community. Hands down we have found our go-to shop. Thank you to the entire River City Repair team for all of their kindness and hard work!

I just want to say that I haven't even been to the shop yet and I'm impressed as heck! It's a…read moreSunday and Tana, the shop owner's wife, answered my email within like 30 minutes! She's awesome! My husband and I are in a bad way financially right now, and Tana has already secured my business with reassurance, kindness, and payment plan options for whatever we might need done. I think we can actually handle this! I am breathing much easier, and my shoulders are dropping. I didn't know that regulating one's nervous system could be done by an auto shop! O_O We reached out to RCR because of these positive reviews. They really help - write reviews, people! We are looking for a mechanic we can truly get behind and be loyal to. We also want to be able to wholeheartedly recommend to friends, family, and clients (I'm a mental health counselor and my clients are almost all struggling, too!). It is SUCH a thing, the treasure of finding an upstanding and authentic mechanic (and wife)! I feel that what they quoted me for their standard initial visit is not only fair but also extremely competitive. We'll see what else is in store. Stay tuned!

My GF was out of town and I was using her car (cause it's way nicer than mine). She had a slow leak…read moreon one of her tires and when I looked at them they were definitely due. Tired of putting air in every day, I decided to get her a set of tires. Being that it's close to Xmas, I thought "maybe I'll just find her a serviceable set of used tires to get through the winter". I looked online at new and used tires. Stumbled across this shop which isn't too far from my house and had great reviews. I've had good experiences with chain tire shops but I like to keep my money local of possible; absolute plus that it's not just family owned but Latino owned. Went in and they didn't have anything in stock for the car. He warned me that anything in that size was gonna be new tires. The owner immediately got on the computer to look for tires. Ended up with a great brand new set within the price range I asked him to find (tiny bit over but that's fine) I paid in advance. Got a text the next day that the tires were in earlier than expected which was great cause I had to pick up my GF and her mom from the airport. Went to the shop and was in and out in about 30 minutes. The BEST part about this shop is Romeo. He looks like he is likely a pug/chihuahua. I asked and he is about 9 years old. He is absolutely a sweet little guy and kept me company both times I was there. He chilled with me the entire time. I will definitely come back in the future. Gotta love these little home town gems...and I'll get to hang with Romeo again.

After calling around to get all my tires swapped out, this place had the best prices. I came in and…read morethey got to me right away and were done less in less than 30 minutes. They were friendly and nice, but not too talkative, which I really appreciated because I just worked a 12 hr shift and just wanted to get home. The ambience was good, a little dog named Romeo kept me company while I waited. I'll be going back and recommended the place to my friends.

So I'm sitting on the side of the freeway again with one of his tires that blew out. If you think…read moreyou're going to save money or get a good value, you will not the quality is horrible. It will cost you more money in the long run. +++ research his tires they come from Walmart+++

No matter where you are located, this is The Place to go for rims and tires!…read more The service is excellent, Garland and his staff, are Super professional, super friendly, super punctual, and very very efficient! And the price, compared to the value received! Well worth my drive from Kirkland to Puyallup! There are So many options to choose from, and everything is Top Quality! If you own a dealership, or you just need a few tires or rims on your vehicle. This is the place to go!!