Chino location. Worst experience ever! They accept cash only or Zelle to pay, overcharge you for each session and don't want to refund. Their therapist Ms. Jocelyn recommended me to look for another therapist. I asked her do they teach kids to pronounce flapped "R" sound. I'm Russian and Arabic speaker and we pronounce that sound in a slightly different way. She definitely understood what do I mean because she asked me is it the same way as Spanish "R"? I said yes, it's similar. Then she added I recommend you to switch to another therapist because I'm an English speaker. (And Spanish too, by the way) Later on I started to receive my EOB and it was showing that I overpay each session. I spoke to them about it and instead of refund they told me my sons score too high to be covered by insurance. They stopped submitting claims and try to cancel previous ones. If you look for a speech therapy please avoid that place! read more

Pro: our therapist is good, our son likes her. We also like their manager - Amanda! Con: 1, billing is unprofessional. It took them 3 months to confirm our insurance and still got it wrong. They over charged us and won't refund, they want to keep the money until we cancel their service. I think they said that they need to keep their cash flow good. Their excuses was saying that it normally takes looong time for insurance company to get back to them. I'm not sure, our OT and PT company was able to get correct info in a week. Also, when we overpaid OT and PT, they refunded us immediately. 2, when we change our insurance, they are not able to confirm with the insurance company about our plan. We waited for 3 weeks and We couldn't take the classes while they are confirming. At the end, it was us calling the insurance company and get them on the call at the same time so that they can get it straight out. Not professional. We are taking OT and PT with another organization and they are able to confirm our insurance on the next day and no need to cancel any classes. 3, they told us they only provide 30 mins/ session for PPO, my OT and PT are providing 45mins/session. So I asked them why. Amanda told me that it's their company rule that they only provide 30 mins because they need to make money blablabla. She told me that every company is different and there are other companies that are providing 45 mins/session for my insurance. I appreciate that she told me this so that I can go somewhere else for better service! Overall, we are unhappy with their service. If you are living in the area, I recommend you to check out Jump and Shout. Jump and Shout provides ST, OT and PT. They have two locations - chino and Brea. They are better team and more professional! They have great therapist as well! We are already taking OT and PT with them, we'll switch ST to them as well! read more

We love Advantes Speech , they are locate in Chino. My son has been in therapy with them since he was 3 years old and is currently 5. He has learned so much, and each therapist is so friendly. Especially with speech therapist Amanda. She is professional, patience and caring and my son has improved a lot. Nice training environment. read more

Advantes Speech Therapy Clinic - We love Advantes Speech . - Speech Therapists Near Me - Diamond Bar, California

The speech services here are AMAZING! The therapist and the owner have gone above and beyond for my kids. They always make it a point to work with me so I can use the same techniques they use when I am at home, which helps generalize the new skills my son and daughter have learned in their speech session. One of my kids has autism and apraxia and the owner Amanda has provided endless support to help him continue to make progress. She was able to identify that one of my kids has low muscle tone, I didn't even realize that he couldn't even move his tongue or his mouth. Oral motor exercises has helped help gain control and movement of his mouth. That's just 1 area of the many ways they have helped my son. Advantes Speech Clinic has been a blessing to our family. We have had other speech therapist at other clinics and I can truly say the implementation of appropriate technique was not there. When it comes to having kids that need services I want nothing but the best and the staff and therapist at Advantes are just that the BEST! read more

Advantes has helped 2 of my children. They are very professional and really know how to help! The therapist customizes her approach and modifies it as time goes on to help my children reach their goals. They also helped me understand how to better help my children at home to improve their communication skills. My kids love going to their therapy sessions. All the therapists we have had are very friendly and good with kids. I highly recommend advantes speech therapy clinic! read more

This is the best place . My son started three weeks back . Other centers don't have experienced therapist. Here from Receptionist to the therapist everyone is so nice and professional. I am blessed to have them working with my son . Amanda thank you for giving us opportunity to come to you. read more

This is for the Brea location: My son has been coming here for a little over 6 months. His therapist is Ms. Aidee. She has been such a blessing for my son. My son is 2yo and has a speech delay and some other stuff he needs help with. She is so patient with him, she gets down to his level and truly tries to help him express himself. Through play, she has helped him to focus on toys longer than he normally would and he signs and has learned to listen better to instructions. The receptionist Alyssa is awesome as well. She's very welcoming and helpful. She helped me understand my insurance stuff and always sends me a text to remind me of my appointments or if any change. It's a pretty lay back environment, very calm and quite. My son loves going to his appointments. read more

Ms. Giselle was very effective. She went above and beyond to help my son focus during telehealth.  She shared a visual schedule with him as well as motivational videos and (right from the start) to learned his interests. The staff were kind and really helped me to get started here. I highly recommend Advantes Speech Therapy Clinic. read more

I am really disappointed with their services that were provided to my son. Firstly, they have the policy to have patients to cancel with at least 24 hours in advance, otherwise there will be a fee charge to us. But instead I received a phone call from them within 30 minutes of my son's session to cancel his appointment, simple due to they have to take a new patient last minute (because they called in last minutes to schedule it) in a way they prefer to take a new patient and cancel my son's appointment (which we been having this same appointment time since August 2018). I would say they either likes to play favoritisms or discrimination. Secondly, we feel that they are not being professional because after this cancellation incident, the so called manager and Amanda didn't apologize or say a word on my son's next session. In fact, she was in the same room but pretend nothing happened and act nothing happened. Although I asked to have her return my call on the cancellation day and she didn't call back. Thirdly, if you have to go to them, please do not have Ms Amanda as your therapist, she is a very mean therapist and likes to make kids stress out and cry during the session. On the other hand, Ms Belinda is more professional and knowledgeable on what she's doing in this regards. Strongly recommend Ms Belinda!! In conclusion, I feel that they are not serious in what their doing to help the kids in their speeches but all they care are whether they can get more patient and income. Also there were times Ms Amanda shows bored in the therapy session with my son. She yawned few times and let my son played the same games for the whole 45 minutes session. My question is if she's so tired or bored in her job then why take patients that day? Agree?? read more

After 2 appointment's, I've already seen speech improvements with my daughter !! Miss. Amanda is really patient and gives pointers on what I should do at home to help improve her speech! Thank you so much!! read more

We have been taking our son here since the summer and have been very happy with his progress. He has made vast improvements that could not have happened with speech from the school district. The staff is friendly and welcoming. Like an earlier reviewer, we also had an issue with insurance after we had spoken directly to our insurance provider who assured us that we were covered. As is the case with many insurance carriers, they dragged their feet while we waited for approval. I have found that this happens very often with many insurance providers. Advantes did heir due diligence to help us resolve the matter, but it did take time. Again, they have been great. read more

This is the review for Brea,CA location. For my daughter's 2nd speech theraphy session, I had an appointment at 0930 am on12/12/19. I arrived to the office at 0922 am. The receptionist said "the speech therapist called in sick so I,ve called you 5 minutes ago which was 0921 am. He lied that he called me 5 minutes ago when it was 1 minute ago. If you are the supervisor, make sure you have a plan of action if your employee called in sick instead of screwing your patients. Mainly, the supervisor did not have the courtesy to call me back because they do not care. I am moving my sessions to Maxum in placentia. There are at least 5 more ventors near brea that will assist your children better. I mean look at rooms in their office, if you are dealing with kids, at least decorate your room so that kids can like this place. read more

I have been bringing both of my kids to Advantes clinic in Brea, Ca. Since November 2019. We can already see a progress on both of my kids. I have had family and friends even notice the progress. I am very happy with Advantes. They have answered any questions I've had with my kids or discrepancies with my insurance. All of the staff is great. I highly recommend this speech clinic. Also, most importantly my kids enjoy going to Advantes speech clinic. read more

My son joined the Advantes Speech therapy for 5 weeks and my family can see a huge leap in his speech. It's much clearer and we can now understand most of the things he says. This is a great place for kids who have trouble speaking clearly. This place really helped my son. We are extremely satisfied with his progress. Thank you Advantes Speech Therapy!!!!!! read more

The BEST speech therapy clinic in town!! Very professional and they truly care about their clients!! When my son first started with Advantes, they were totally booked and put my son on the waiting list. The front staff texted us when someone else cancelled. I am glad their office has an attendance policy, and we finally got a regular schedule for my son a month later. I was so thankful at the moment because my son needs many different types of therapy, and arranging therapy sessions every week based on someone else's cancellation is very stressful. Before my son got a permanent spot, my son got a chance to work with several different therapists in this clinic. I am so amazed by their profession and knowledge. I could tell their therapists truly care about my son and are very passionate about their work!! All therapists communicated with each other very well so whoever worked with my son knew where to pick up from the last session, knowing my son's situation, current levels, and the current goals to work on. My son also had feeding issues, but I never noticed. In our first session, our therapist, Ms. Amanda, pointed out those issues and explained all the details to me. With their amazing help, my son has not only greatly improved his communication skills, but also his feeding skills. After reading some comments from other people about the billing issues, I am shocked. I understand insurance is very complicated, but I never had any issues with Advantes. I never read my insurance policy or understood what was covered and what wasn't. I do believe that I am responsible for the medical bills when my insurance does not cover the service when I go to see any medical specialist. Advantes had verified our insurance benefits and informed us all about the different costs before our first session. They were very patient to answer all my questions regarding my insurance benefits. They also provided me a receipt after each session so I could track my deductible. My son's session is 30 minutes long, the same duration as I asked other speech therapy clinics around this area. The most important thing is that my son has made a dramatic amount of progress with the therapists at Advantes. Thank you Advantes! You guys are amazing. read more

Disclaimer: not an actual patient's parent, I am the patient's aunt (my sister doesn't use Yelp). My nephew has been coming to Advantes for a good amount of months through the SGPRC and while he has made vast improvement with Ms Belinda, some concerning issues have arisen within the past few months. First off, Advantes sends text reminders a couple days in advance for the child's next session and out of the last 5 my sister has received, 3 have had wrong information: wrong appt time, wrong date or day, wrong office listed. So back to back she'll receive appt reminders and then another text saying "my apologies..." and then the correction. Not a big deal, just slightly annoying and would help if the office staff checked messages before sending out. Secondly, the office staff is very persistent when trying to reach out to parents, practically to the point of harassing the parent. My sister works and my nephew has other appts throughout the week PLUS my niece's schedule. When attempting to fill an empty spot, Devin (front office worker) called my sister, left a voicemail, sent a text, and sent an email all within 30 mins to see if my sister could bring my nephew in to fill a vacancy on the schedule the same day within a few hours! While my sister appreciated the diligence, she felt harassed and to add a cherry on top: she was at work and couldn't respond to any of the message, which led to more being sent. The other office staff knows my sister's availability so they usually don't blow her phone up for a session time that she can't even bring my nephew to bc she's at work so maybe Advantes needs to teach their newer office staff to check patient availability first. Finally, my sister has reported in the past few weeks that while waiting in the waiting room with my nephew before his session, she has seen Amanda (practice owner) interacting with new employees in a dissatisfactory way. These girls are new (my sister has only seen them a few weeks now) and in my sister's words: "Amanda seems to be harassing them over everything". My sister says Amanda will burst into the front desk area, bark out a question about scheduling or insurance, and then critique whatever answer the new girls say. Last week, my sister remembers seeing one of the girls visibly cringe when Amanda began berating her over not having a scheduling issue resolved within 2 minutes. It is completely unprofessional to treat employees like that, especially in front of a waiting room with parents who can hear this ! This not the first issue my sister has had with Ms Amanda (to be blunt: she's not a fan of how rushed and frazzled she seems to be, plus when my sister asked Ms Amanda a question a couple months ago, she was brushed off and told to call the regional center). If it weren't for Ms Belinda, my sister would have found a new Speech Clinic and even now she is looking into other clinics in the Chino and surrounding areas to take my nephew to when his authorization is up. read more

Amanda Chen is a great speech therapist and she is professional and knowledgable in what she does . Loved the fact that she is bilingual and speaks Mandarin well and is very flexible and resourceful and knows how to work with my child at where he is at and knows how to motivate him to speak . I have seen improvement with my son's speech since he started receiving therapy at Advantes Speech Therapy Clinic. And I love their staff too, both very helpful, polite and nice people. Never ran into any insurance problem with them but have found their staffs to be very accommodating and helpful with my scheduling needs. ;) read more

My son has been going to speech therapy at Advantes for a few months now. He's had two different therapists and they have both been great! I'm amazed at how much my son's speech has improved in such a short time. The therapists work on specific goals with him and give me great advice for how to help him at home. They have a variety of toys and activities to help him learn and they try to incorporate his favorite toys into the therapy to keep him engaged. They're good about not pushing him too hard when he's in an uncooperative mood, and they try to find ways to keep it fun for him. I've never had any problems with billing, scheduling appointments, etc. The staff is very friendly and professional. read more

This place is only intrested in money. They originally said that our insurance wouldn't cover speech and wanted cash payments after we processed the insurance they started accepting our insurance; but only offered services for 30 minutes. Our insurance said that insurance payment would cover an hour. They charged $175 to do the speech eval and then wanted additional $75 payments until the insurance co-pays were completed and then attempted to collect on other types of co-pays saying that we had not met several deductibles up to thousands of dollars. I called our insurance clarified everything and then after they collected our next year's co-payments they advises that they wouldn't be able to keep our secure time slot and we would have to call on a weekly basis for our time slot to see if we could get in. We told them we wanted our speech evaluation to go somewhere else and had originally declined, but we managed to get it eventually. I would not recommend this place to anybody. All they are interested in is collecting cash money from people that need speech therapy. If you check several review sites, several people have had the same experience. I don't believe this place will stay in business much longer. They have terrible business practices. read more