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    Aerus of Towson

    5.0 (1 review)
    Closed Closed

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    5 years ago

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    Atlantic Blue Water Services

    Atlantic Blue Water Services

    3.9
    (43 reviews)

    Four years ago, they replaced my water pressure tank and several failing fittings, and installed a…read morereverse osmosis (RO) system. Given the cost of this work, I expected durable materials, proactive recommendations, and transparent guidance. Unfortunately, both experiences have left me disappointed -- and more importantly, concerned about trust. Regarding the pressure tank: during installation, their team very likely observed an older, visibly corroded metal well intake pipe that had likely been in place for nearly 20 years under prior ownership. Fast forward to today -- I noticed heavy white corrosion on the 4.5-year-old brass fitting and an active water leak. Given the risk of catastrophic failure, I called for urgent service. To their credit, they arrived within two hours, which I appreciated. However, I was then told the metal pipework was not covered under the tank warranty and that it should be replaced with stainless steel -- which they acknowledged would last longer and resist corrosion better than the prior installation -- at a cost of $1,400. When a contractor identifies visibly corroded infrastructure during an install, I expect clear risk disclosure and upgrade options at that time -- not four years later when failure is imminent and the homeowner has little choice. Now to the RO system: at installation, I was told the filters were widely available commercially and easy to replace. I later learned the filters are proprietary and only sold through water system companies -- not readily available via retail as originally represented. That distinction materially affects long-term cost and flexibility. Years later, I called to ask how to sanitize the RO system myself. I was told it's something only they can do and that they would handle sanitization when delivering the next set of filters (rather than shipping them), which I accepted. After the technician sanitized the lines, he casually told me, "You know you can sanitize the lines yourself." That is exactly what I had asked about over the phone. I relied on their guidance, only to hear the opposite in person. For tradespeople working inside a home -- especially on critical water infrastructure -- trust and clarity are foundational. When guidance changes, material limitations aren't disclosed up front, or foreseeable corrosion isn't proactively addressed, it raises concerns beyond just cost. While I appreciate the prompt emergency response, the combination of reactive fixes, proprietary product limitations, and inconsistent communication has made this an unsatisfactory experience overall.

    Mike did our annual service. Friendly and efficient, no attempts to sell anything I didn't need…read more All wins

    Liberty Pure Solutions

    Liberty Pure Solutions

    3.1
    (21 reviews)

    Father above is still happy? Father above has been in a memory care facility since immediately…read moreafter his interaction with this company. You've had no contact with father above OTHER THAN TO PLACE A LEIN ON HIS PROPERTY FOR FAILURE TO PAY. A truly disgusting company and a horrible way to treat the seniors in the community. This company is predatory and took full advantage of my father.

    Called liberty pure for lost water pressure in second floor of home on a well pump. "Plumber" came…read moreout the next day looked around downstairs talked to my fiancé on the first floor checked the kitchen faucet pressure and left. I got home called them back after going upstairs where the issue was and let them know it still was not fixed. Another day goes by with no water pressure on our second level, a different guy comes out. Plumber this time, finds the issue a main ball valve not opening all the way and changed our filters. Gave me invoice and i paid in full at this point 8/10 experience but i was still happy. Even asked him to give me a estimate for a water softener system in the future when we remodel the basement which he did. Then he tells me he does not have the correct 3/4" main ball valve on his truck and he would have to come back to install it, no problem. Days go by so i call the office and explain the issue was fixed but i was left with no main shutoff valve for my well she tells me no its fine just cut off the well pump breaker if i ever need to kill "water pressure to home".. No, i want a main valve installed. She insists on saying they will install it IF i have them install the water softener system. I explain thats not going to happen anytime soon i need a main valve installed . She then sends another "plumber" out and he installs a cpvc SHARK BITE ball valve instead of the threaded main valve that they removed. I was charged again for another service call fee and materials. When I refused to pay the service call fee because no real plumber installs a shark bite valve that spins around on the cpvc they then had a lawyer send me a threatening letter for $230 Invoice is paid now i will share my experience on all platforms.

    Aerus of Towson - waterpurification - Updated August 2026

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