I personally want to wish each and everyone at HANCOCK APPLIANCE a very HAPPY 2026, and also a…read morehealthy and prosperous years ahead! This essential business has brought to Quincy and everyone that patronize Hancock Appliance peace of mind with their superior Customer Service and Products! Mr Bill TRIFONE will make your choices and ideas a reality! His Staff is second to none and a very calming environment to walk around the showroom looking for the perfect appliance for your home! HAPPY NEW YEAR 2026 to ALL!

I've been returning to Hancock Appliance over the years because of their excellent service and…read moregreat appliances that they carry. Once again they did not disappoint! Beautifully appointed kitchen area and an array of choices of new models to choose from. Everything was delivered and installed expertly - the two installers were thorough and very professional. Thanks so much for your service!

Excellent customer service, clean, good products! Lots of helpful at register! Thanks!read more

Every time I go to Home Depot, I just want to bring some new plants home or get some new Halloween…read moredecorations. My most recent visit, I came to get new copies of keys. Lol, not gonna lie, I have never done this on my own before and I had no idea it was that fast + easy! There's key copying machines, which you're allowed to do yourself but I found that the options were a bit limited. I was able to get ahold of one of the workers and he was able to make me a hello kitty key! It also did not take long at all... only a few minutes.

Bob was wonderful! I called him in the morning and he was in the neighborhood so came right over…read moreand fixed our refrigerator for MUCH LESS than what I was quoted by other appliance repair services. He was honest and came through with an immediate repair - thanks Bob for helping us with our fridge during this crazy heat wave!!

Great to have expert repair services by Yale on purchased appliances...especially as they'll come…read moreway out to the boonies on the Cape. Knowledgable and courteous, the repairman fixed our malfunctioning oven. And they offer an online map where you can see the repairman's route progress and estimated arrival.

Yale customer service was excellent and and I was able to have my new dishwasher installed within…read more48 hours despite the New Year's holiday. Yale's prices for appliances are competitive with the big box stores however Yale charges significantly more for installation than the competition and it's non-negotiable. If you want quick service and competent installation, I recommend Yale even though they are more expensive.

6 -stars..!! On a "gotta-do" list, I blew by Toma for a refrigerator ````Richard was indulgent as…read morehe walked by a goodly number both on the floor and in the ?basement, then side room. Saw one, I ordered it in Black, and it would be delivered within days. Delivery was made on Monday while I was out of town, returned Tuesday to find it too small for the pre-existing cabinet. Horrified, by Noon, I was back whimpering to Richard who gallantly passed the Kleenex, ordered the next size up which was delivered Thursday -- four days after the first had arrived on Monday. EXCELLENT service, and Delivery men were open, receptive and hard working. Richard and Toma's team rushed in to reverse my error... A round of applause... Thank you! R. A. Sheehan. Ph.d.

I bought a refrigerator from this company for my own home because I have used them for my business…read moremany times. After the delivery drivers left we realized there was a large sum of money missing from an area of the house where the driver had gone into alone. There was a police investigation into the matter but they could not gather a strong fingerprints. So not enough evidence to press charges. The owner of the store will probably respond to this post and try to do damage control and defend the drivers, but in reality he is the one that instructed the drivers not to do a in person interview with police and instead send a statement via his attorney. I would never use this company again and suggest not to. There are plenty of reputable companies around.

STAY AWAY the is company is not reputable, completely aggravating experience that just keeps on…read moregiving. Horrible experience, similar to all of the bad reviews you can find on Google. Ordered a wine fridge and checked the box online allowing them to deliver the item in front if we were not home. Arrived home to find a badly damaged box that had obviously been smashed with a forklift in transport (one of the blades of the lift went into the box and fridge). They said that since I checked online they could deliver without a signature if no one was home at delivery time, they would not stand behind the product. They use third party trucking companies and delivering damaged items seems to be a regular business practice for this company. They refused to pick up the item and told me they would only refund it if I paid $200 to return it. After many harassing emailed sent by Appliances Connection my credit card company intervened and settled the case in my favor, so I was able to finally dispose of the broken fridge. According to the merchant agreement AC needs to comply with this decision. Yet they continue to send harassing emails and phone calls, and are now threatening legal proceedings. Seriously sleazy business, they deserve all of the terrible reviews.

The woman on the phone was so rude and condescending I didn't get past giving her the dimensions of…read moremy appliance. She should not be allowed near the phone until she's able to speak to customers respectfully. I won't name her because I'm SURE they know who she is - if there's more than one person in the office who tries to get rid of customers with her aggressive, condescending phone manner, there's no way they'd still be in business. Now that I've looked at their Google reviews I'm kind of glad she turned me off so quickly, I could have bought something from them and regretted it! STAY AWAY!

Great customer service, clean store, good help at register! Good products! Good bathrooms too!…read moreThanks!

Seems I had to get something else and was greeted by an enthusiastic employee and asked me if I…read moreneeded help as I was walking by the cashier stations! Then went looking for my item by the lumber and cement and again Could not find one other employee so I walked to customer Service and finally spoke to TEIRRA, who really helped! When I told her what I needed she said at that moment the person Best to guide me was right there unpacking something! She asked him to help me.... But by his expression he told me where to go... and TEIRRA told him to take me... so he did! Bottom line..... I'm always going to find TEIRRA INSTEAD OF WONDERING AROUND LOOKING FOR HELP! She seems to be on the BALL AND KNOWS WHATS SHE IS DOING! We need more like her and at EVERY DEPARTMENT! It's always the same, walk around the whole store to get help! Now I have a person to go to! Thanks TEIRRA!

I bought 3 appliances in the 80,s. Great prices fast delivery. Sad to see its gone. I would go to…read morethe Dorchester store only

A couple of months ago, our gas stove died on us and we needed a replacement. We wanted something…read morenice, but not absolute" top of the line" thousands of dollars type of appliance either. Well we went to one local place in quincy Hancock TV and Appliance to be precise----and there were three sales people in there, one couple looking at very high end stuff (no other customers) and all the sales help were with these people, we were patient, but didn't get anything much in the way of service, we even went back the next day, and still they were not overly helpful at all. We went to best buy and couldn't even find a sales person in the appliance department, lowes which was ok---had a nice sales person, but the instillation of a gas stove was going to be very pricey through them. Finally, on a fluke we went to Sozio Appliances. We had driven by there all the time but never really thought to go there. The sales manager was there and he was so pleasant and informative, he really spent time with us going over all the options, we didn't feel rushed, or pressured into buying something more expensive, etc...we got just exactly the stove we wanted and it was 100 dollars less than at Hancock TV and appliance, and also the plumber contracted to install ended up being less expensive as well! We may not have bought the most expensive appliance in the store, but all the other places I mentioned missed out on a $1400.00 sale! You'd think that with the economy as bad as it is, salepeople would be out there really trying to help a customer, but it was not the case in most places---The next time we need a large appliance we will definitely go back to Sozio. They had a very decent selection in all price ranges

The owner Willie is a great guy and excellent business man. His operation is top shelf with great…read moreChristmas selection and helpful friendly employees. I highly recommend buying your holiday tree here!

I too stop here each year for my plants, both flowering and herbs. Today is the day and I look…read moreforward to stopping later this afternoon! Finally feels like Spring