Excellent customer service, clean, good products! Lots of helpful at register! Thanks!read more

This is a store I will never return to under any circumstances…read more I shopped at this location regularly for 18 years when I lived in Marina Bay in Quincy. Although I now live in New Bedford, I happened to be driving through Quincy after a medical appointment in Boston and decided to stop in to pick up a few items. I selected a can of Sprayway glass cleaner, but I wasn't feeling well and wanted to check out and head home as quickly as possible after an unpleasant dental appointment. Unfortunately, nearly all of the checkout lanes appeared to be self-checkout, and there were no employees available to assist customers. The only employee I could see was at the opposite end of the store. I scanned my item and attempted to pay several times, but the self-checkout machine was frozen and would not process my transaction. I'm not familiar with troubleshooting self-checkout machines, and frankly, I don't work there. This is one of the reasons I dislike self-checkout. Out of frustration, I tapped the screen, which resulted in a small hairline scratch. There was still no employee available to help, and no one came over despite the machine clearly not functioning. Feeling frustrated and unwell, I left the store. To my complete shock, I was later contacted by the Quincy Police regarding the incident. I had to appear in virtual court and was ultimately ordered to pay $1,300 for what was described as malicious damage to the self-checkout machine--even though the machine was already malfunctioning. I have absolutely no criminal record, and I paid the full amount in person at the Quincy Courthouse as ordered. What happened next was even more upsetting. Shortly after making the payment, I learned there was a warrant issued for my arrest. When I contacted the Quincy Courthouse, I was told that the safest course of action was not to leave my home because I could be arrested. That was an incredibly distressing thing to hear after I had already paid the court-ordered amount. I tried contacting the store for help, but I was repeatedly told there were multiple managers and that no one could assist me. No manager ever returned my calls. I also contacted corporate, but they were unable to help resolve the situation. Eventually, I was able to speak with a detective who helped clear up the confusion. This entire experience has completely destroyed my confidence in self-checkout systems. It also reinforced my belief that stores need adequate staffing so customers can get assistance when technology fails. If an employee had been available to help when the machine froze, I believe this entire situation could have been avoided. This experience has also permanently changed my opinion of Home Depot. No one should have to endure what I went through over the purchase of a single can of $3 glass cleaner.

Bob was wonderful! I called him in the morning and he was in the neighborhood so came right over…read moreand fixed our refrigerator for MUCH LESS than what I was quoted by other appliance repair services. He was honest and came through with an immediate repair - thanks Bob for helping us with our fridge during this crazy heat wave!!

Great to have expert repair services by Yale on purchased appliances...especially as they'll come…read moreway out to the boonies on the Cape. Knowledgable and courteous, the repairman fixed our malfunctioning oven. And they offer an online map where you can see the repairman's route progress and estimated arrival.

Yale customer service was excellent and and I was able to have my new dishwasher installed within…read more48 hours despite the New Year's holiday. Yale's prices for appliances are competitive with the big box stores however Yale charges significantly more for installation than the competition and it's non-negotiable. If you want quick service and competent installation, I recommend Yale even though they are more expensive.

Just had to replace my 20 year old GE washer. I purchased a new GE machine from GW Toma. The whole…read moreprocess couldn't have been smoother. From sales where I got a very competitive price including everything. Delivery and installation was high quality as expected! The machine works great. Couldn't be happier with the purchase. It's what I have come to expect from Toma.

Youseline, the Sales Rep was very helpful and informative in helping us to select and order a new…read morerefrigerator. She was great to deal with. Because it was a special order, she provided us with a loaner in the interim. She set up both deliveries - the loaner and the new one. Both delivery teams were excellent. We are very happy with the entire experience and our new fridge. John and Diane Gill, Long Time Toma Customers

STAY AWAY the is company is not reputable, completely aggravating experience that just keeps on…read moregiving. Horrible experience, similar to all of the bad reviews you can find on Google. Ordered a wine fridge and checked the box online allowing them to deliver the item in front if we were not home. Arrived home to find a badly damaged box that had obviously been smashed with a forklift in transport (one of the blades of the lift went into the box and fridge). They said that since I checked online they could deliver without a signature if no one was home at delivery time, they would not stand behind the product. They use third party trucking companies and delivering damaged items seems to be a regular business practice for this company. They refused to pick up the item and told me they would only refund it if I paid $200 to return it. After many harassing emailed sent by Appliances Connection my credit card company intervened and settled the case in my favor, so I was able to finally dispose of the broken fridge. According to the merchant agreement AC needs to comply with this decision. Yet they continue to send harassing emails and phone calls, and are now threatening legal proceedings. Seriously sleazy business, they deserve all of the terrible reviews.

The woman on the phone was so rude and condescending I didn't get past giving her the dimensions of…read moremy appliance. She should not be allowed near the phone until she's able to speak to customers respectfully. I won't name her because I'm SURE they know who she is - if there's more than one person in the office who tries to get rid of customers with her aggressive, condescending phone manner, there's no way they'd still be in business. Now that I've looked at their Google reviews I'm kind of glad she turned me off so quickly, I could have bought something from them and regretted it! STAY AWAY!

Great customer service, clean store, good help at register! Good products! Good bathrooms too!…read moreThanks!

Seems I had to get something else and was greeted by an enthusiastic employee and asked me if I…read moreneeded help as I was walking by the cashier stations! Then went looking for my item by the lumber and cement and again Could not find one other employee so I walked to customer Service and finally spoke to TEIRRA, who really helped! When I told her what I needed she said at that moment the person Best to guide me was right there unpacking something! She asked him to help me.... But by his expression he told me where to go... and TEIRRA told him to take me... so he did! Bottom line..... I'm always going to find TEIRRA INSTEAD OF WONDERING AROUND LOOKING FOR HELP! She seems to be on the BALL AND KNOWS WHATS SHE IS DOING! We need more like her and at EVERY DEPARTMENT! It's always the same, walk around the whole store to get help! Now I have a person to go to! Thanks TEIRRA!

I bought 3 appliances in the 80,s. Great prices fast delivery. Sad to see its gone. I would go to…read morethe Dorchester store only

A couple of months ago, our gas stove died on us and we needed a replacement. We wanted something…read morenice, but not absolute" top of the line" thousands of dollars type of appliance either. Well we went to one local place in quincy Hancock TV and Appliance to be precise----and there were three sales people in there, one couple looking at very high end stuff (no other customers) and all the sales help were with these people, we were patient, but didn't get anything much in the way of service, we even went back the next day, and still they were not overly helpful at all. We went to best buy and couldn't even find a sales person in the appliance department, lowes which was ok---had a nice sales person, but the instillation of a gas stove was going to be very pricey through them. Finally, on a fluke we went to Sozio Appliances. We had driven by there all the time but never really thought to go there. The sales manager was there and he was so pleasant and informative, he really spent time with us going over all the options, we didn't feel rushed, or pressured into buying something more expensive, etc...we got just exactly the stove we wanted and it was 100 dollars less than at Hancock TV and appliance, and also the plumber contracted to install ended up being less expensive as well! We may not have bought the most expensive appliance in the store, but all the other places I mentioned missed out on a $1400.00 sale! You'd think that with the economy as bad as it is, salepeople would be out there really trying to help a customer, but it was not the case in most places---The next time we need a large appliance we will definitely go back to Sozio. They had a very decent selection in all price ranges