I am bowled over with gratitude. The day before the blizzard my oven and stovetop stopped working,…read moreNial came over that day, ordered needed part and then before noon the day after the blizzard he came and successfully repaired the stove!

From the owner: Our company is dedicated to provide reliable and efficient repair services for a wide range of…read morehousehold appliances. Exceptional and Experience technicians with extensive expertise in diagnosing and repairing.

I've been returning to Hancock Appliance over the years because of their excellent service and…read moregreat appliances that they carry. Once again they did not disappoint! Beautifully appointed kitchen area and an array of choices of new models to choose from. Everything was delivered and installed expertly - the two installers were thorough and very professional. Thanks so much for your service!

I personally want to wish each and everyone at HANCOCK APPLIANCE a very HAPPY 2026, and also a…read morehealthy and prosperous years ahead! This essential business has brought to Quincy and everyone that patronize Hancock Appliance peace of mind with their superior Customer Service and Products! Mr Bill TRIFONE will make your choices and ideas a reality! His Staff is second to none and a very calming environment to walk around the showroom looking for the perfect appliance for your home! HAPPY NEW YEAR 2026 to ALL!

Excellent customer service, clean, good products! Lots of helpful at register! Thanks!read more

This is a store I will never return to under any circumstances…read more I shopped at this location regularly for 18 years when I lived in Marina Bay in Quincy. Although I now live in New Bedford, I happened to be driving through Quincy after a medical appointment in Boston and decided to stop in to pick up a few items. I selected a can of Sprayway glass cleaner, but I wasn't feeling well and wanted to check out and head home as quickly as possible after an unpleasant dental appointment. Unfortunately, nearly all of the checkout lanes appeared to be self-checkout, and there were no employees available to assist customers. The only employee I could see was at the opposite end of the store. I scanned my item and attempted to pay several times, but the self-checkout machine was frozen and would not process my transaction. I'm not familiar with troubleshooting self-checkout machines, and frankly, I don't work there. This is one of the reasons I dislike self-checkout. Out of frustration, I tapped the screen, which resulted in a small hairline scratch. There was still no employee available to help, and no one came over despite the machine clearly not functioning. Feeling frustrated and unwell, I left the store. To my complete shock, I was later contacted by the Quincy Police regarding the incident. I had to appear in virtual court and was ultimately ordered to pay $1,300 for what was described as malicious damage to the self-checkout machine--even though the machine was already malfunctioning. I have absolutely no criminal record, and I paid the full amount in person at the Quincy Courthouse as ordered. What happened next was even more upsetting. Shortly after making the payment, I learned there was a warrant issued for my arrest. When I contacted the Quincy Courthouse, I was told that the safest course of action was not to leave my home because I could be arrested. That was an incredibly distressing thing to hear after I had already paid the court-ordered amount. I tried contacting the store for help, but I was repeatedly told there were multiple managers and that no one could assist me. No manager ever returned my calls. I also contacted corporate, but they were unable to help resolve the situation. Eventually, I was able to speak with a detective who helped clear up the confusion. This entire experience has completely destroyed my confidence in self-checkout systems. It also reinforced my belief that stores need adequate staffing so customers can get assistance when technology fails. If an employee had been available to help when the machine froze, I believe this entire situation could have been avoided. This experience has also permanently changed my opinion of Home Depot. No one should have to endure what I went through over the purchase of a single can of $3 glass cleaner.

Bob was wonderful! I called him in the morning and he was in the neighborhood so came right over…read moreand fixed our refrigerator for MUCH LESS than what I was quoted by other appliance repair services. He was honest and came through with an immediate repair - thanks Bob for helping us with our fridge during this crazy heat wave!!

Great to have expert repair services by Yale on purchased appliances...especially as they'll come…read moreway out to the boonies on the Cape. Knowledgable and courteous, the repairman fixed our malfunctioning oven. And they offer an online map where you can see the repairman's route progress and estimated arrival.

Yale customer service was excellent and and I was able to have my new dishwasher installed within…read more48 hours despite the New Year's holiday. Yale's prices for appliances are competitive with the big box stores however Yale charges significantly more for installation than the competition and it's non-negotiable. If you want quick service and competent installation, I recommend Yale even though they are more expensive.

Just had to replace my 20 year old GE washer. I purchased a new GE machine from GW Toma. The whole…read moreprocess couldn't have been smoother. From sales where I got a very competitive price including everything. Delivery and installation was high quality as expected! The machine works great. Couldn't be happier with the purchase. It's what I have come to expect from Toma.

Youseline, the Sales Rep was very helpful and informative in helping us to select and order a new…read morerefrigerator. She was great to deal with. Because it was a special order, she provided us with a loaner in the interim. She set up both deliveries - the loaner and the new one. Both delivery teams were excellent. We are very happy with the entire experience and our new fridge. John and Diane Gill, Long Time Toma Customers

Great customer service, clean store, good help at register! Good products! Good bathrooms too!…read moreThanks!

Seems I had to get something else and was greeted by an enthusiastic employee and asked me if I…read moreneeded help as I was walking by the cashier stations! Then went looking for my item by the lumber and cement and again Could not find one other employee so I walked to customer Service and finally spoke to TEIRRA, who really helped! When I told her what I needed she said at that moment the person Best to guide me was right there unpacking something! She asked him to help me.... But by his expression he told me where to go... and TEIRRA told him to take me... so he did! Bottom line..... I'm always going to find TEIRRA INSTEAD OF WONDERING AROUND LOOKING FOR HELP! She seems to be on the BALL AND KNOWS WHATS SHE IS DOING! We need more like her and at EVERY DEPARTMENT! It's always the same, walk around the whole store to get help! Now I have a person to go to! Thanks TEIRRA!

I bought 3 appliances in the 80,s. Great prices fast delivery. Sad to see its gone. I would go to…read morethe Dorchester store only

A couple of months ago, our gas stove died on us and we needed a replacement. We wanted something…read morenice, but not absolute" top of the line" thousands of dollars type of appliance either. Well we went to one local place in quincy Hancock TV and Appliance to be precise----and there were three sales people in there, one couple looking at very high end stuff (no other customers) and all the sales help were with these people, we were patient, but didn't get anything much in the way of service, we even went back the next day, and still they were not overly helpful at all. We went to best buy and couldn't even find a sales person in the appliance department, lowes which was ok---had a nice sales person, but the instillation of a gas stove was going to be very pricey through them. Finally, on a fluke we went to Sozio Appliances. We had driven by there all the time but never really thought to go there. The sales manager was there and he was so pleasant and informative, he really spent time with us going over all the options, we didn't feel rushed, or pressured into buying something more expensive, etc...we got just exactly the stove we wanted and it was 100 dollars less than at Hancock TV and appliance, and also the plumber contracted to install ended up being less expensive as well! We may not have bought the most expensive appliance in the store, but all the other places I mentioned missed out on a $1400.00 sale! You'd think that with the economy as bad as it is, salepeople would be out there really trying to help a customer, but it was not the case in most places---The next time we need a large appliance we will definitely go back to Sozio. They had a very decent selection in all price ranges

The plants look really nice and they have a good selection but every time I have purchased one they…read moredon't last more than a few weeks. I'm on my 4th (and last) plant which looked nice when I got it 2 weeks ago but is on its way to its grave. Last summer I got a plant at ocean state job lot that lasted May - Nov and this year I got one at Star market which looks great so far so I don't think it's my gardening skills. Not only do their plants die but they are not very nice and when I asked questions they didn't know the answers & acted bothered. I would think if you worked at a garden center and only sold plants you would know about plants. Overall an unpleasant experience and I'm really disappointed that the plants don't last. I do not recommend this business.

The owner Willie is a great guy and excellent business man. His operation is top shelf with great…read moreChristmas selection and helpful friendly employees. I highly recommend buying your holiday tree here!