John is great. He will go the extra mile to save you a buck and can fix damn near anything. He is an all-around great guy/business. Highly recommended! read more

The drum on my dryer stopped rotating. John was able to come within a day of calling him, although he noted that's not always possible. With parts changing constantly, he had one on hand that fit perfectly, and' he had ordered a backup - just in case. His proficiency and knowledge were amazing, and I appreciated his recommendations for getting the best out of my machine. I'm so pleased that I was able to get such good service! read more

We had two stoves that needed servicing, and John came by to repair them within two days, at a very busy time for him. He provided very honest, quick, no-nonsense service, with rates that are much more reasonable than other local companies. Highly recommended. read more

Highly recommend! We have an old washer and dryer. The dryer lint trap needed cleaning out and the washer was leaking water. They were On Time, Courteous & did a great job. Thanks!! read more

Their name says it all. Five stars. They went above and beyond the call of duty on our stove. We bought a foreclosure last year that had a brand new Viking stove in it. The problem was that the stove was set up for natural gas but we are on propane. To convert it was no easy task. They made multiple calls to a Viking trying to get the parts necessary to do the conversion. They ended coming from nine different locations in the US and Canada. They came today and did the conversion today. We contacted several companies and they were the only ones willing to help us out. They were responsive and professional. We would use them again in a heartbeat. read more

I assume experienced technicians but difficult to judge when four telephone messages failed to motivate a response. I understand if you are busy, but common courtesy would dictate a reply. read more

I can't say enough good things about these guys. They managed to convert my stove to propane even though another appliance company said it couldn't be done. Even though the conversion kit for the stove was not available they managed to get the right parts and get it working. I am so happy to have my stove working. Also, the clothes dryer was not drying clothes. I thought it must be clogged with lint. Gary discovered a black widow spider had moved into the pipe and webbed the vent flap closed. A warm space to incubate her babies. He cleaned momma and babies out and now the dryer works fine. They were very reasonable cost-wise as well as competent, cheerful and highly skilled. Don't call anyone else!!!! read more

John provides expertise, kindness, and a keen understanding of how to fix and refurbish allowing for your appliances to work a lifetime. John has been our appliance go to for Wolf stove, dishwasher, garage disposal, washer, hood over stove, refrigerator, and trash compactor since 1997. Highly recommend his and his son's knowledge, team work, and work ethics. read more

Five Star is great. I've used them to repair a fridge and dishwasher. They're reliable, honest, skilled and don't cost an arm and a leg. Highly recommended. read more

I can't recommend Five Star more highly. The previous repair man came in and tried to tell us our oven was shot, that the computer board was fried, he couldn't get new parts, and that we had to get a new oven. Because of another issue, we had reason not to trust what that repair man said. So we called Five Star. Gary came out the same day and had an idea he knew what was wrong. This wasn't the case. He did have to crack into the computer area. But he wasn't satisfied with just, it's broken. "I've got an idea." By taking the extra few moments, Gary discovered two shorts on the computer board that he could easily solder. And he did. So instead of sending this oven to the dump and us having to buy a new one, we can get a few more years out of this one. Gary really does care about getting the job done right. read more

My old dryer was eating my clothes and leaving weird marks on them so I called in John. He ordered some parts, worked some magic and I have a marvelous "new" dryer! I am thankful every single time I pull out a load of freshly dried laundry. No more eaten clothes, no more weird marks. And the dryer is hugely quieter, too. Such a nice guy! I really recommend them. read more

Called because my refrigerator was down and out.... The owner answered the phone, had good advice and was prompt on the house call.... Price was fair.... Thanks.... read more

I work as a property manager in Albany, CA. One of my clients owns a house in Nevada City that is being rented by a very nice couple. The Sunday before Thanksgiving this year, said couple called our office and left a message informing us that their refrigerator was not working. We haven't been managing the house for very long and had not yet had an appliance company service anything in the house, so I referred to an email from the previous manager who recommended we use Five Star Appliance. I called Five Star on Monday morning and told them the address, the problem, contact info for myself and the tenants, and then informed them that we would need their W-9 form and general liability insurance with our company named as additional insured before we would be able to pay them per my company's policy. Throughout my career I have asked for and received this paperwork without ever having any real problem. Generally if it is the first time using a company and they are not able to get the paperwork to me before they do the work, we have them do the work anyways and hammer out the details later since it's usually on an emergency basis (SEE: BROKEN FRIDGE). Anyways, the person I spoke to said that he would look into getting the W-9 & Insurance info to me, but would schedule the tenants for Tuesday afternoon. The tenants were informed of this. Flash forward to Wednesday morning, the day before Thanksgiving. The couple living in the house called our office to ascertain why nobody had serviced their fridge yet, and whether or not it was going to happen in time for the holiday. I called Five Star again and had to leave a message. About an hour later, I got a call back from a repair man who gave me this sort of blasé excuse for not doing the work. He said their bookkeeper hasn't been working lately and they were worried that she was the only one who could handle forwarding their W-9 and getting on the phone with the insurance company for the 5-10 minutes it takes to have a management company listed as additional insured. He even ventured to inform me that the bookkeeper was his wife, and they were having problems. All in all, in spite of the fact we are a reputable company that could have given him more business, he thought we weren't going to pay him. I asked him if there was some sort of collateral I could provide and we ended up agreeing that if I faxed a letter stating that we would pay his company for the work upon receiving the invoice, W-9 and general liability insurance certificate with our company listed as additional insured, they would go out that day to service the fridge. I wrote up the letter and promptly faxed it to his office within 20 minutes. Later in the day, around 2 pm, I returned to the office and found a voicemail waiting for me. It was the repairman, he told me that there was still no guarantee of payment, so they weren't going to do the job. We ended up hiring a different appliance company, who was not able to schedule the work until the day after Thanksgiving. This company sounds like their going through a rough time, and I don't fault them for that. In reality they could be good at repairing stuff, but their office is ridiculously disorganized. The reason I am giving them 1 star is they led me to believe they would take care of the fridge pretty much every step of the way all the way up until the last minute when it was literally too late to schedule anything with a company that values gaining new customers. The least they could have done was be straight with me from the get-go and let me know that we should hire someone else. They made a conscious decision to flat out ignore the appointment they scheduled rather than contact me so that we could pursue other options. read more

John really pulled out the stops for me when our fridge virtually stopped working. He said it was the fan motor, and had a spare in his truck. It wasn't quite the right size but he tweaked it so that it would fit - and so that I wouldn't have to wait to order one. The next day he came back with the proper size and installed it, no extra charge! His initial hour rate is comparable to other repairpeople in the area, but his subsequent charges go by the quarter hour which can save you some money. Since then we've had him work on two dryers and a stove, all with great results. He doesnt' mark up his parts at all, so he doesn't mind if I purchase them myself which I can do cheaply online (I recommend ApplianceZone.com). read more

This guy is my new best friend. He could have soaked me bigtime when my refridgerator died, but instead he was honest and replaced an internal switch. Back in business, and running great. I wish that there were more honest servicemen out there, but this guy rates a top score in my book. No question about passing on his name to a friend. read more

We have been using John and his son Gary from Five Star for almost 2 decades. They are reliable, knowledgeable, honest and want the very best for their clients. They respond as quickly as possible when called. Always looking for ways to save on parts, they make good suggestions on using and caring for appliances. They give excellent referrals to other services if they can't do the work themselves. These are good people - hard to find these days - a treasure, to be sure. read more

We are extremely happy to have found Five Star!!! They are professional, thorough and honest!! I know that because the previous repair guy tried to tell us the Mother Board was out on our appliance...We had doubts and called Five Star. Our suspicions were confirmed when it turned out to be just a small part that was faulty. We will surely call them anytime we need repairs on our appliances!! Thanks John and Gary!! read more