tried to call parts department, Was immediately put on hold by a frustrated and tired parts guy and…read moreafter waiting, the phone rang, put on hold again by a different but equally tired and frustrated sounding person.. third time the ringing started and went to voicemail. This dealer needs some help.

I bought a handful of vehicles here. Half the sales people were great, the other half, ok. BEWARE,…read morethey always tack on a "paint protection" coating cost, which they say they do to all vehicles. This SUV I bought from them, that just came in the night before, apparently had it done in the middle of the night, since I arrived right at the open next day to see it. There is no way this was done, but they tacked on the price of close to $2k for it. Just walk if they do this. I purchased their tire protection when I bought tires from them, which covers a new tire if you get a nail or anything in the tire. I forgot I had that protection and paid for 2 new tires that got nails in them. You would think their system would alert them that I had the warranty for free tires. Nope. When I called them the next day, they said, oh yeah, sorry, you had that, we didn't know. I spoke with one of the owners and he only cut me a check for partial of ONE TIRE! I won't go here again. Hidden fees, promises that aren't kept, and I gave them a lot of business.

This place gets quality cars. We are happy with our recent purchase and the whole sales process…read more Will definitely check with them when ready to purchase another vehicle.

We bought my daughter a 2015 chevrolet sonic ltz hatchback from Main Street Motors. Flew from…read moreAlabama because of the raving reviews of Mike and Sheri (owners) and I see why they are so highly regarded and have been in business so long. We drove the car back to Alabama, 765 miles, no problems. We've had the car a week with absolutely no issues. If you're looking for a great car for a low price from an honest salesman, look no further.

Had a really good purchasing experience. My salesman Miguel was nice. Paul in finance was great…read more That's where the good experience ended unfortunately. I found a major defect on the vehicle a few days after purchase, I notified service immediately to take a look at it. $3600 to replace the top of my dash because it is literally coming off. Dimitri told me too bad. They're not fixing it. It's out of my pocket if I want it fixed. So you apparently can 'inspect' a vehicle for sale and professionals can't notice this?! And you can escape any obligation or sense of doing right by your customers without a second thought. They got the sale and they're done with me.

sales team is very friendly and explain everything! Service department needs to watch the…read moreupselling. Our whole family have all purchased cars from Mcgrath! Will definitely be back!

Going to anything car related, is always intimidating. But Biggers always provides such a great…read moreservice whenever we stop there. Makes asking car related questions much easier for me & for my dad! Great team they have there.

Recently acquired a trax. We worked with Jeff mostly over the phone and he did a phenomenal job…read more When we took delivery of the car, he made sure we were happy, showed us the details about the trax and off we went. Thanks again Jeff!

I recently lease purchase a new vehicle from Elgin Toyota and couldn't be happier. Our sales…read moreconsultant, Patrick and the Manager Jesus were knowledgeable, patients, and never pushy. They found me the perfect model in the color I wanted at a price I was comfortable with. The entire process was simple and enjoyable This dealer is highly recommended

I don't even know where to start, this was easily one of the worst dealership experiences I've had…read more We walked in ready to buy and couldn't even get a proper greeting. The salesperson was completely disengaged, offered no guidance, and had zero personality or sense of urgency. It honestly felt like we were inconveniencing her by being there. Even more concerning, no one from management ever stepped in, acknowledged us, or attempted to assist at any point. Also worth mentioning, the vehicle we test drove hadn't even been properly detailed. The interior was disgustingly dirty, to the point it was embarrassing. If it hadn't been cleaned yet, that should have been communicated upfront instead of presenting it that way. It really summed up the entire experience. The highlight (if you can call it that) was a $2,000 trade-in offer on a well-running vehicle with a brand new engine. When we questioned it, we were casually told we'd be better off selling it ourselves. No explanation, no attempt to earn our business, and no manager stepped in to address it. That alone tells you everything you need to know about how this place operates. We didn't come in expecting anything unrealistic, just a fair conversation and basic professionalism. Instead, we got dismissive attitudes, low effort, and an offer that was frankly insulting. We left, and not because we couldn't make a deal but because there was clearly no one there interested in making one. Plenty of dealerships out there that actually want your business. This is not one of them. The experience matched the offer... low effort and even lower value.

I came by here for my 6 month Subaru service as I had just recently moved to the area. In the past…read moreI haven't needed to make an appointment for my services, but at this dealership they recommended I call to make one in advance just in case. Luckily they were able to fit me in. You drive up to the service garage and drive your car in. There were two staff members there checking people in. They have a nice waiting area inside with small desks with outlets, and couches, plus with free coffee. Added bonus was their dealership puppy who was available to adopt!

Everything went well. Outstanding customer service! Jack Giardino was very knowledgeable and not…read morepushy. I love my car and am exceptionally pleased with the dealership.

I have been a customer since I bought my first and second Mazda3 on Chicago St. This week I…read moretraded in my 3 hatchback for a very fair price and drove off in a beautiful, used Honda Accord. Miles was the product specialist who worked with me on the purchase and I couldn't be happier with that. Miles has incredible customer service skills, an awesome personality, and is just a good guy. I absolutely recommend seeking him out when you decide to buy your next car. You too will drive away with a smile, knowing that you got a great deal from a great person!

I am leaving this review regarding my experience with Biggers Mazda…read more I purchased a vehicle on April 25. Approximately three weeks later, while my daughter and I were inside the vehicle, it caught fire and was declared a total loss. We were able to exit safely. At the time of purchase, I paid a $5,000 down payment and $3,255.00 by credit card for GAP coverage and an extended warranty, which I specifically requested not be financed into my auto loan. After the transaction, the $3,255.00 payment was reflected as a "credit" and also appeared within the financing structure, which I did not request or agree to. I asked for clarification and correction, but did not receive a resolution that addressed my concerns. As of today, I have not received reimbursement of my $5,000 down payment, my $3,255.00 GAP/extended warranty payment, or the two payments made after the vehicle was declared a total loss (approximately $1,000 total). I also continued making payments on a vehicle that had already been declared a total loss, and the title paperwork was not submitted until May 19. I contacted Mazda Corporate, and I was directed back to the dealership. My concerns were not resolved. Throughout multiple communications with dealership leadership and Better Business Bureau responses, I was repeatedly told they would "try" or "work on" solutions, but I was never provided a clear written resolution, timeline, or confirmation of reimbursement. This review reflects my personal experience and documented records related to this transaction. I encourage any buyer to carefully review all paperwork, verify exactly how payments are applied, and ensure all agreements are clearly documented before completing a purchase with Biggers Mazda.

What I really appreciated was the honesty and customer service they showed to me. They didn't have…read morethe car I was looking for, but they asked if I wanted them to "look out" for the car I wanted. At first I thought it was a bit of a come-on, but I said, "Sure," since I figured it couldn't hurt. As it turned out, they found me exactly what I was looking for in less than a week! They got the car for me, I bought it, and everything is perfect. Michael was great to work with, and I really appreciate him going the extra mile, so to speak, to help me find my car. :)

Brought my son here to buy a vehicle he saw advertised through cargurus.com. When we got there we…read moresaw that the vehicle was as advertised (exterior and,for the most part, interior). A tear in the fabric of the driver's seat was not pictured in the ad that enticed my son. To my delight the salesman, whose name was Mike, was kind and ,for us,easy to work with. He moved around some other cars in order to free up space to get our target truck, as it were, out of its cozy little spot on the tightly packed lot. He then handed over the key. After a test drive, the negotiations were quick, smooth and satisfactory. We were not talked down to or pressured. All T's were crossed and all I's were dotted. Nothing felt sketchy. Yes they are used cars and with that, there are no guarantees. That is my review of CPM Motors.