Idk if this guy was having a bad day or what but I called this shop for an estimate and a man (who…read moreI believe was the owner?) answered. He had an attitude that was enough to make me run the opposite direction. He was rude and dismissive. In all my years of dealing with automotive shops, I have never encountered someone with such poor customer service. There's a lot of competition in this industry, and finding a trusted mechanic is important to me. When I find a good shop, I'm loyal for life and I recommend them to everyone I know. But this experience? Absolutely not. If this is how they treat someone who is willing to pay for their services, it speaks volumes about their overall character. I've worked in customer service my entire life, and I firmly believe it's not always what you say -- it's how you say it. His condescending attitude was completely unnecessary and honestly disgusting. If you don't want to deal with customers, then get out of the customer service field. Simple as that. Unfortunately, I won't ever consider coming back or recommending. Clearly he didn't value my business which is fine- I took it elsewhere.

Great service at a reasonable price. Well informed &…read morefriendly personnel. Comfortable waiting area.

The owner, Zach, and his team are absolutely phenomenal. The scheduling is simple, the pricing is…read morebest in town, the service is quick. I had my 2024 Camaro 2SS and my 2008 Chevy Silverado with a 7 1/2 inch lift on it aligned here along with a full inspection. The full inspection is so sweet. Thanks Urban Auto. You have a customer for life. I've already recommended multiple friends & family here and they've all loved it.

The shop worked quick to get us in. I already knew what the issue was and was going to fix it…read moremyself, but at 110 degrees and not all the potentially required tools, I didn't really want to start something I didn't want to finish. I had all the parts already, but the shop said they couldn't use it as they warranty their work and have to ensure the source. That was a bummer on my end due to markup vs what I got them for, but in the end I still didn't want to do the work. They warned that my vehicle, an older Jeep, was known for snapping bolts and potentially tripling the work. I knew that, it was one of the reasons I didn't want to deal with it! The shop said they'd try to avoid that issue, and they took care and made it through with no broken bolts. Vince up front and Zach the owner were both very friendly, explained everything, didn't keep tacking on hidden costs, and so far everything is working great. Their prices were fair and they do an entire vehicle inspection that you can pick and choose what to address. Honest, fair, quality work. I couldn't ask for a better garage for me and my family.

Brought my kid's car in after it had shut down while she was on the highway. Had to communicate the…read moreinformation from the teenagers present that night and from what I saw. I was ready for expensive engine repairs, but instead I got an oil change, radiator flush and fill for now. They found a missing resonator and some typical high mileage repairs, which I need to schedule. They knew I was prepared for some catastrophic engine diagnosis, which turned out not to be the case. They put up with my complete shock and confusion during diagnosis and gave me plenty of their time to talk it all out, seriously, I wouldn't shut up. They were so patient and kind about it the whole way. Seriously dope people over there. I trust them all day. I never even mentioned how many more Toyotas my family has to eventually bring in eventually.

Love it here! Welcoming, friendly, thorough, priced right and the waiting area is comfortableread more

Silver State Auto is an excellent shop. I do not worry about price because Tyson will find the…read moreproblem down to a tee. He is very thorough mechanic. Quality is high priority. He explains everything in detail and shows you the issue. I had taken my 2003 Dodge Dakota everywhere for an evap leak. He found all of them and it is running perfectly. My Jeep was another story but he fixed it. I recommend this to anyone and everyone. Tyson is a solid mechanic. Thanks again for your professionalism

WARNING! Get another quote elsewhere! Was quoted $1,100 for work that would be done by a tech when…read morean actual real mechanic minutes away quoted me $300! I thought that was overpriced! This company is insane to quote over $500 for this work let alone $1100. Another greedy company out here looking to price gouge Henderson residents!

My wife and I took our Dodge Journey to Sansone's Automotive after reading reviews highlighting…read moretheir customer service, friendliness, and, most importantly, their expertise in diagnosing and repairing vehicles. We have to say our experience at Sansone's was top-notch--second to none. Given our past experiences with less trustworthy auto repair shops in the area, we were initially cautious. Eric was exceptional from the intake process through diagnosis, communication regarding our warranty coverage, and clearly explaining his findings. His professionalism, integrity, and honesty came through clearly, even over the phone. What also impressed us was their follow-up call seven days later to check whether everything was running smoothly with our Dodge Journey. This level of care and customer service was both refreshing and greatly appreciated. As a result, my wife and I have already decided that we will be returning to Sansone's for both of our vehicles' repair and maintenance needs. Thank you, Sansone's Automotive--you guys rock. To anyone reading this, you can trust that you will not be disappointed with their care, honesty, and workmanship.

Brought our SUV here and they bent the hood. Won't properly drop flush now. They told us to bring…read moreit back and then argued that it couldn't have been them. They had video but video shows from above, not on the side or looking head on. Of course it'll look flat from above. Im glad we took pics as soon as we notice it after we left. There was more, including the defensive arguing. We won't be back. Plus, word of mouth is big.

I'm leaving this review because I don't want what happened to me to happen to anyone else. It…read morereally isn't fair to have your time wasted like this. I called ahead specifically to ask if they fix sunroofs. The guy told me "yes, come in now," so I made a long drive over. As soon as I walked in, he told me they actually don't do sunroofs. It felt like a bait & switch just to get me through the door, which was incredibly frustrating. The person I spoke with seemed like a nice, genuine guy who cares about his work, but the misinformation on the phone was a huge issue. I'm giving 3 stars in hopes that they'll be more honest about what services they actually provide so people don't waste their time and gas.

We had such a great experience at Atlas! We needed last minute alignment, and they were able to…read moreget us in right away, which we were so grateful for. David, the shop owner, and Todd, the shop manager, were both incredibly kind, professional, and honest. They took the time to explain everything and made us feel completely taken care of throughout the process. It's not always easy to find a mechanic you can trust, but this place really exceeded our expectations.Highly recommend if you're looking for reliable service and genuinely good people!

Took our vehicle to Nippon Auto Works recently. Needed work done on the suspension and was given a…read morequote by the dealership. The owner, Dave, was super responsive even with his busy schedule. He did an assessment and gave us a great price quote which was way cheaper than the dealership quote. When we turned the car in, he also noticed it needed additional repairs and continued with great pricing and still got the work done super fast. I can see why they're one of the top rated independent shops in the area. I highly recommend Dave and Nippon Auto Works and will be a returning customer if I ever need work completed. Thanks Dave!

The family that owns this business is truly so kind, honest, and hard-working. I would recommend…read moreany good friend or family to this shop. They worked on my Acura this week, and were so honest about the work they completed. They saved me hundreds of dollars. This family business is truly one of a kind.

My Mustang's A/C stopped working a few days ago, and with the Las Vegas summer heat, I needed it…read morefixed as soon as possible. My original appointment was scheduled six days out, so I called on Wednesday morning around 8:00 AM to ask if there were any cancellations that might allow me to get in sooner. Todd told me to bring the car in, and they would take a look at it. To my surprise, they were able to inspect it, recharge the A/C, and have me back on the road the very same day. I found the team to be honest, professional, and reasonably priced. Before choosing A+ Automotive, I called five other repair shops in the area, and A+ Automotive had the best price by far. I really appreciate their excellent customer service and willingness to help. I will definitely return if I have any future issues with my Mustang or any of my other vehicles. Highly recommended!

I stopped in right before a long road trip with an issue that could've easily killed the whole…read moreweekend. Todd and the team worked me in fast, diagnosed the problem immediately, and had it fixed quicker than I expected. No upsell, no drama -- just straight, competent work. It's rare to find a shop that actually delivers under pressure, but these guys did. This is my go-to spot from here on out.