Idk if this guy was having a bad day or what but I called this shop for an estimate and a man (who I believe was the owner?) answered. He had an attitude that was enough to make me run the opposite direction. He was rude and dismissive. In all my years of dealing with automotive shops, I have never encountered someone with such poor customer service. There's a lot of competition in this industry, and finding a trusted mechanic is important to me. When I find a good shop, I'm loyal for life and I recommend them to everyone I know. But this experience? Absolutely not. If this is how they treat someone who is willing to pay for their services, it speaks volumes about their overall character. I've worked in customer service my entire life, and I firmly believe it's not always what you say -- it's how you say it. His condescending attitude was completely unnecessary and honestly disgusting. If you don't want to deal with customers, then get out of the customer service field. Simple as that. Unfortunately, I won't ever consider coming back or recommending. Clearly he didn't value my business which is fine- I took it elsewhere. read more

Great service at a reasonable price. Well informed & friendly personnel. Comfortable waiting area. read more

We've been taking all our vehicles to Rocha for many years. Jaime is the best. It's hard to believe a place like this still exists in today's times. He is honest, straightforward and communicated well. His pricing cannot be beat. We have also recommended Rocha to many friends and they feel the same! Thank you! read more

When my wife initially bought her 2021 Ford Bronco Sport she added the 3rd party extended warranty for an additional cost directly from the Ford dealership. Well when Ford decides they no longer take 3rd party warranty's (go figure), I had to do my own shopping around. Most other dealers advised me it could be a 2-4 week process and the vehicle could not leave the yard. I reached out to ROCHA AUTOMOTIVE and he advised me he would look into whether the 3rd party warranty would cover the failed component and he got approval within a matter of days. The turn around for the repair was quicker than 2 weeks. Mr. Rocha's expedited service and professionalism exceeds far most within the automotive industry, these gentlemen sure know how to work and are evidently craftsmen of their Trade. They left my wife's car cleaner and better than when I brought it to them. Rocha Automotive will be my long time partner when it comes to our families auto repairs. Thanks again Rocha Automotive. read more

Rocha Automotive - New Alternator - Auto Repair Near Me - Henderson, Nevada

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Great shop. Honest, competent, sincere. Truly a great find. I didn't know shops like this existed anymore.

We moved to Henderson a year ago. I have been looking for a fair and honest auto mechanic. I found it at Rocha automotive.He replaced my front struts and rear brakes at a reasonable price. I will be back for sure for my automotive maintenance and repairs . Make sure to make an appointment. read more

Went to Rocha's for a second opinion. A different shop told me that I need my brake pads replaced immediately since they are about 5%. Jaime Rocha inspected the brakes and said they are 50% and no repairs are necessary. Since the car was on a lift, he inspected the entire underside. He identified some things that he'd like me to keep an eye on, but no repairs necessary. He said since he didn't do anything, there would be no charge and just come in next time. If you are looking for an honest shop with over 30 years of experience, here you go! I'll be going to Rocha's for all of my service needs. read more

I'm fairly sure that I'm not an average customer. I was in the automotive service industry for over 40 years. I know how hard it is to to own, manage, be a boss, work as a technician, and still be great with customers in an automotive service facility. Jamie has found that and is doing a great job at it. I took my 2005 Magnum R/T with 170,000 miles on the odometer for an inspection of a coolant leak. He did a quick visual inspection as soon as I got there and found a possible radiator leak. I left the vehicle and received a call about an hour later. He was correct in his original inspection. He couldn't locate a like aftermarket radiator to my liking. He allowed me to locate the part and supply it to him. I had it shipped to his shop but it took 2 days. Upon receipt of the radiator he had it installed and ready for pickup quickly. I have been looking for a quality shop since I moved here over 10 years ago. I've been to several shops that I felt ripped off and unappreciated. I have found a repair home! So can you. read more

On Thursday morning, I noticed that my car was making this strange scraping noise whenever I put my foot on the brake. Until then, I have never heard this noise before. My car is a 2015 Kia Soul leased new, almost seven years old at this point, and I just paid it off this month and earned the title last week. My dad found Rocha Automotive and made an appointment for me on a Friday. I dropped my car off right when they opened in the morning and he drove me back to work. Three hours later, Jaime, the owner, called me and told me that my car would be ready by 2:00pm the same day. Turns out, the scraping noise was coming from the rotor. My brake pads were worn out, apparently for a very long time, and those and the rotor had to be replaced. When I bought my car in to the Kia dealership that I got it from to get the entire engine replaced last year (recall), they didn't do any other services besides that. My car now drives like new thanks to Jaime! I was charged almost $400 for the repairs, which is not too bad. If my dad had never found this place, I probably would've been charged way more at a different mechanic. If you're looking to get your car repaired at a reasonable price, then Rocha Automotive is the way to go. read more

Rocha Automotive - Auto Repair Near Me - Henderson, Nevada

Asked for a complete service of a Ford Transit that I had bought from an online auction. They checked over the entire vehicle for me. Then called me to explain what needed to be taken care to make it run well and safe to drive. They also advised me of things that were not necessary to spend money on. I agreed, and told them to move forward with the work. They completed everything in a timely manner and saved me alot of money if I had taken it to the dealer. The work done was worth the value I saved. I will continue using them in the future for all my other vehicles. read more

Jaime and team are awesome! Very knowledgeable and thorough, I've been using them for years! Highly recommend for quality and reasonable pricing. read more

Response to Jaime: Hi Jaime, I completely understand that shops get busy and that appointments come first, I wasn't expecting you to drop everything. My concern was more about how the situation was handled. It wasn't the fact that you couldn't look at my car right away, but the attitude that came across during our interaction. It didn't feel like there was any interest in helping or even following up. Maybe it was just a tough day, and I get that -- we all have them. But as a customer walking into a business for the first time, that initial impression matters, and unfortunately, it just wasn't a positive one for me. I stopped by Rocha Automotive hoping to get some work done on my car, but unfortunately, the experience left a lot to be desired. From the moment I arrived, the overall vibe just wasn't very welcoming. I spoke with Jaime about some concerns I had with my vehicle, but he didn't seem very interested or engaged in helping me out. His attitude came off as indifferent, and I didn't feel like my business was valued. I understand that shops can get busy, but a little friendliness and basic customer service go a long way. Based on this visit, I'll be looking elsewhere for automotive work. read more

I've been searching for an honest auto mechanic since I moved to Las Vegas a few years ago. This is the place! I needed brake repair work and the job was done on time and at a reasonable price. Next time I need work done, Rocha Automotive will be where I go. read more

They are amazing. I have been going here for over a year. Great customer service and fair pricing.

We go to Rocha automotive and Jaime has always been professional and the quality and value of his work has been exceptional!

Jaime Rocha is your best auto mechanic in Henderson! He is very reliable and honest! His prices are very reasonable. Nothing is too difficult for him! Jaime and his crew are very knowledgeable and efficient. I always have Jaime examine my older Toyota before I do any long-distance driving. He is 100% accurate! His waiting room is very comfortable. Jaime is one auto repair business owner that you can trust! read more

Good guys. Honest. That means everything in my opinion. My family and all of our cars now have a mechanic. One less thing to worry about in life.. Thanks Jaime. read more

Responds quickly, honest, and his prices are more than fair. I had been shopping around for a water pump replacement and landed on this shop. Definitely would recommend him to friends and family. Thank you! read more

Responded very quickly on Yelp to a quote request, ended up going here for some AC work which was done fast and at a much better price than about 10 other places I looked at. AC has run fine for months. Thanks Jaime! read more

I called Rocha Automotive to see if I could get a last minute oil change before heading to Cali. The owner answered, he said he had many appointments but he would fit me into the morning schedule. After I arrived Jamie and his team starting working on my car immediately. I waited on a comfy couch in the lobby which was very clean. Jaime had great customer service. This is Family owned business. If you are looking for a good mechanic you can trust I recommend you give Jamie a call. I will be back for my next oil change. read more

Rocha Automotive - Auto Repair Near Me - Henderson, Nevada

Excellent car repair work, done quickly and with absolute honesty. This establishment is the second 5 star Yelp car repair shop I have frequented. I didn't return to the other shop because they wanted me to wait for two weeks before coming in to make an appointment for service. Rocha Automotive made the appointment immediately and serviced my car the same week. I was completely happy with the quality of the work. The Lexus dealership misdiagnosed the problem as a bad power steering pump when it was an engine oil leak. Rocha Automotive fixed the problem, fixed the engine valve leak, replaced the spark plugs, and quickly worked with me when my engine warning light came on the next day (old car with old hoses). My car is running better than ever. I recommend them highly. read more

Found Rocha Automotive ( Jaime )appox 2 years ago . What a find . Honest and fair ! He works on most vehicles . I did have an Audi that he fixed a few things on but he usually does not work on them . If you ask him nicely and give him time he will see if he can help you out on your European ride ..But my honda that I used for work and beat to death has been running like a top since he has been the mechanic . Fixes what it needs . Does not upsell which is much appreciated. I went through a handful of mechanics and he far is the best and fairly priced . read more

Rocha Automotive - Honda running strong with 222k miles because of Rocha Automotive - Auto Repair Near Me - Henderson, Nevada

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My first experience with Rocha Automotive and I could not be happier! Jaime was timely, informative and honest. I've been through lots of mechanics and this is by far the BEST. Thanks Jaime! read more

Service was good. Got the job done in a respectable amount of time for a very fair cost. I will definitely use them again

another wonderful experience today with mr. jaime and the crew at rocha automotive. needed some maintenance done to my car for the summer is once again upon us and just around the corner. so i like to be ahead on the maintenance needed and i dropped by last night to see when they had a chance and it definitely was not last night as they were swamped. so mr . jaime suggested this morning and unbelievably most of the cars from last night were gone and completed. so in no time mr. jaime took my car in and jumped on it himself and in no time my car was completed. i paid much less than what we agreed upon previously and that shows the honest work ethics of this shop. they will bend over backwards for anyone and really repair your car so your car will take care of you and remain reliable. but everyone should be realistic and understand this is a small business with a crew of three so if you feel entitled and need your car done right now when they are already slammed and then choose to be nasty about it please understand the issue is yours and not theirs. you will not find a nicer gentleman than mr. jaime and the professional that he is always helping everyone that walks into his shop and also always helping his mechanics to get the work completed always on time. above and beyond is the way this shop gets everything done. thank you once again mr. jaime and the crew for always doing wonderfully work in taking care of my car and always making my experience at your shop fantastic. may god bless all the angels that work at this shop read more

Long story short: 5/5 Stars for: communication, knowledge, respect, quality of service, and price. Short story long: My car threw a Check Engine Light (CEL) and gave me a code for a new mass airflow sensor (MAF). Bought the sensor from O'Reilly, and went to put it in on my own. Couldn't for the life of me get one of the screws out, and called Rocha Automotive to see if they could squeeze me in same day. Jaime answered and was able to squish me into his already packed schedule. He confirmed that the screw was jammed in and he was able to remedy that situation for me in under an hour. Since he had time he was able to service my MAF as well by installing it. While installing it he checked my air filter (I had just replaced it in Dec) and noticed it was one that was oiled. He explained to me that oiled air filters can sometimes mess with MAF sensors and to grab just an inexpensive one from the store to help. We ended up keeping my old MAF in, with the new inexpensive filter based on readings that the new MAF from O'Reilly was possibly failing (from the OBDII readings). Jaime at Rocha Automotive treated me not like an idiot woman (I'm looking at you 99% of mechanics out there), explained everything perfectly to the point he was able to remove items and physically show me, and was more than fairly priced for the estimate/resulting charge. I would recommend him and this location over anywhere in the Henderson area!! He definitely has a repeat customer in me, and I will be sharing his information with other friends and acquaintances in the area!!! read more

I can't say enough good things about this mechanic. I've used their services multiple times ever since finding them. I've taken my two cars in for things ranging from my water pump, an oil change, a cracked radiator, to replace a blend door actuator, oxygen sensor and even headlight wiring. Jaime is always so knowledgeable and explains the issues and how to fix them perfectly. He's so well spoken and clear on the specific things he's doing, the process for diagnosing, and any options available to solve the problem once he's thoroughly looked things over. He is also so fast! He does quality work in a quality time frame and is so easy to get ahold of. He stays in contact with you and truly delivers the highest level of service. On top of everything else? The pricing is SO affordable. No overcharging and every penny is justified. He doesn't act like a salesman, just does honest, hard work. I recommend him to all friends and family now. I can't see myself going anywhere else. Thank you Rocha Automotive ! This place is a mark above any other in my book! If you're unsure of where to go for your vehicle, GO HERE read more

10/10 recommend Rocha Automotive. Jamie is SUPER honest and you can tell integrity is at the front of his business model. I came in for oil change and tire rotation and they had me in and out in no time..and his prices are super reasonable. I also had a tiny oil leak and he was able to pinpoint the issue in no time. He told me I would probably need to have my brakes done before my next oil change..but didn't try to upsell me on anything I didn't need. His shop is pretty much on the opposite side of town than me..but it's worth the drive for us and we won't take our vehicles to anyone else. read more

Great honest mechanic that delivers excellent results every time. Nobody touches my LEXUS but this shop in the last 4 years. Make an appointment! You won't regret it. read more

They got my car fixed quick and at a reasonable price! Honest and knowledgable, two things that are a must for a mechanic.

we use rocha auto for our fleet for our company, we have 15 vans and trucks we take to jaime at rocha and he always takes care of us, he treats us right and always helps us with top notch service. reasonably priced as well. Rocha also always from what we have seen so far with months of bisuness together diagnoses our trucks correctly and fixes the issue. we don't have to go back and forth trying to figure out whats wrong with our trucks he gets it right the first time. highly recommend bringing your vehicles here for service. read more

This small shop owned by two brothers is an absolute gem. Jaime is fair, communicative and a pleasure to do business with. I love having an automotive shop where I get to have a relationship with the person working on my car. read more

Wished I found Jaime before wasting hundreds of dollars on 3 other mechanics who couldn't diagnose my car right. He did an amazing job on my car. It has been a few weeks and my car is symptom free!! Thank you so much! Definitely coming to Rocha for every car related issues I have. read more

I just moved to town a few months ago so I've been searching for a 'go-to' mechanic for my regular oil changes and if any issues pop up. I saw the great reviews for this place and decided to give it a try. Jaime is very nice and relatable and completed my full synthetic oil change very quickly and for a very reasonable price (about $20 cheaper than my place back home in MD). I will definitely be going back for all my car needs :) read more

Professional, friendly, reliable and fair pricing! Called and went in same day to get my AC looked at and it was all done in what felt like 30 min or less. Great service! read more

Jaimee was highly recommended by someone so I went to his shop to fix my car AC and boy he fixed it in no time . He was very professional and reasonable and you can tell that he also cares for his client's best interest . I highly recommend Jaimee for your car needs. read more

Took my car for a check up before I drive long distance. Mr. Rocha made sure everything was working properly + test drive. He told me all the tests they did but i forgot i highly recommend and will be taking my car again the next time! read more

Finally!!!!!! I found the most HOnest, I mean really Honest mechanic here in town! Whew... I am not going anywhere anymore to get my cars done except here. Jaime is five stars and his work is five stars. He is super fair and takes pride on his work. He is WILL NOT rip you off like most mechanic does. This place is A+ . So if you want to get your car fix and not worry much about the pricing and how they will work on your car then i say look no more. Go to Rocha! Have a fun day! read more

Rocha Automotive - Auto Repair Near Me - Henderson, Nevada

I wish I could give more stars!!!! Jamie has saved me so much time and money.. he is honest and understands most situations and he is funny too. Very trustworthy and dependable.. I'm only mad I didn't find him sooner read more

Jaime is a true gentleman whose integrity you never have to question. I consider myself lucky to have found such a knowledgeable mechanic. The service I received from him is by far the best in this city and I'm confident when I say he knows his stuff. Pay him a visit on your next repair needs and you'll never be disappointed. ~Fanta read more