I bought a stackable washer/dryer from Lakeside about 6 years ago. I was assured that Lakeside…read morewould provide maintaince (not free). The washer was making loud sounds so I called and tried to make an appointment. I was told they do not service stackables. Sold me on stackable then left me hanging. Previously I purchased a refridgerater, stove, washer and dryer from Lakeside-I will never buy from them again.

My salesman ordered me a Maytag stackable washer and dryer. It took 10 days to arrive, and the…read morecontrol panels of the washer failed almost immediately. 10 days later, the store doesn't yet have the parts in stock to fix the washer. I agreed to let them fix rather than replace the unit, but now I am sorry. They have no parts in stock for repairs to defective Maytag washers, to say the least. They leave me, a once hopeful Fan customer, without recourse for 14 days and counting. This shouldn't be. If you make your claim to be excellent at service, installation and sales, be EXCELLENT. Lakeside has no power to make Maytag rush a replacement control panel for a garbage washer unit. Shame on Maytag. At the same time, shame on Lakeside for not being better able to back up their claims to excellent service with any kind of muscle. Susan Micari

My HVAC system leaked and not cooling upstairs in early June. After unsuccessful effort by one guy…read more, and thorough search in Yelp, and after talking to several other techs I finally decided to get the repair done by Fusion. I am finally so glad for the great service of Andrew from Fusion. I found him to be very talented, honest, reliable, hardworking, committed. Probably attitude is not the best, little short-tempered, but that is acceptable while I get such a reliable service for complicated problems like HVAC. I would go with a less nice but reliable and honest HVAC guy to resolve my HVAC problems rather than super nice but unreliable tech. And of course the price charged for the repair was very reasonable. I guess service of Andrew and Fusion is already popular, but I wish further success of his business.

Timely, offered expertise and great advice. Very competent. Very professional. Excellent value.read more

Called up today about an issue with my dishwasher. The gentleman that answered asked a few…read morequestions and walked me through how to fix it myself - which took about 30 seconds. I've had no shortage of companies change me a service call for something this simple but this guy helped me out instantly for no fee. To me, that speaks volumes about his character and integrity. Thanks so much.

Great service and honest! Was told that I needed a new stove because it was smoking.read more

Communication, responding to calls/messages and scheduling is awful. I highly recommend choosing a…read moredifferent repair company for all your appliances.

Please avoid my mistake and choose another appliance service company…read more I have a Maytag and Broughton is the only certified repair company in Richmond. My first appointment for service was in October and it is now December 29th. It is STILL not working properly. My dishwasher was misdiagnosed three times. Each time, they'd have to order a part and then come two weeks later to install it. I feel that they did this in order to charge me more. I have paid more than $ 400 for a repairs over a period of 3 months. If I had known it would have been that much, I would have purchased a new dishwasher. We have had to hand wash dishes for every major holiday. In the end, I am convinced that the original problem was a simple and inexpensive fix that the repair person missed. I tried speaking with the owner and they have been of no assistance. I will never buy another Maytag dishwasher that is required to be serviced by Broughton. This has been the worst service of any repair experience in my life. Description of Work: Our Maytag dishwasher wasn't properly cleaning our dishes and it was only 3 years old. We needed a quote to decide if it was worth fixing or if we should get a new dishwasher.

A FIVE STAR company with a Five Star Owner! Very fast, friendly and highly professional service…read more Worked neatly, explained the process, diagnosed the problem, secured the part and got our appliances back up and running. Explained the warranty on the parts and the repair. Appliance Hero will be our family appliance repair service from now on.

He did his best and we diagnosed it over the phone. He saved me $85. Nicest guy in the world. $85…read moreis a lot for me right now, especially that we determined that my washer has seen its end. I saved his number and will call him if I have other appliance issues, which I might soon, with my dryer.

Absolute Nightmare - DO NOT USE THIS COMPANY…read more If I could give zero stars, I would. This has been, without a doubt, the most frustrating consumer experience of my entire life. The "Service" (or lack thereof): We had a technician come out and repair our fridge. We got charged way over $1,000.00 for a replacement part - just to realize that the problem was not solved. After various additional visits, the technician gave up - and said there is no solution. At that point we (of course) asked for a refund. That's when the 'service' stopped. Entirely. The Phone Hell: Trying to get an update is a full-time job. I have spent a combined total of over six hours on hold with this company. When--and if--someone finally picks up, they are rude, dismissive, and constantly refer to a 'manager' (who is NEVER available, and ALWAYS in meetings...) needing to weigh in. Twice, I was "accidentally" disconnected after waiting 45 minutes. To call this frustrating does not even begin to cover the agony (and waste of time). The Stalling: Every time I actually get a human on the line, the story changes. Every call ended with "We will do this by tomorrow." or "You will hear from us by next week." or "My manager will call you back this evening." None of those things actually ever happened. It was blatantly obvious they are just stalling to keep the money without doing the work. It took us WEEKS to finally get our money back. The Verdict: Save yourself the headache, the wasted time, and the money. Do not go into business with them. Find literally anyone else.

Steer clear. I used them in 2020, and the technician did not explain that spending $250 on a part…read moremight not actually fix the problem. We didn't realize that until he left and the problem persisted. They sent me a survey so I filled it out and the company (corporate) called me and refunded my money. I left that experience feeling like they made good on a not great experience. Fast forward 6 years later and I make an appointment for a repair. No one showed up at the allotted time. So I called and left a message with my name and phone number. The next day I get an email from the local office saying I was blocked in their system as someone they would not work with. I want to clarify that this was not because of anything other than my (legitimate) feedback on a survey and the company calling me and offering to issue a refund and agreeing that the technician did not do what he should have done. There was no altercation, no words exchanged, literally nothing negative between us and the company or technician at all. In the end, this is clearly for the best, but the unprofessionalism all around is disappointing.

Icemaker died! Appliance King to the rescue!!! The 1st appointment was easy to make and within 2…read moredays. Andrew came and took it all apart. He had a similar part on the truck but it wasn't quite right so he ordered the part and scheduled a follow-up appointment right then. Easy. Then Bogdan came and put in the new part 2 days later. Seamless operation for them both, Both men were professional, clean, well-spoken, friendly and efficient. Really appreciated their work. Not that I'm looking for things in the kitchen to break, but if they do, I will most certainly call Appliance King again. Highly recommend.

Highly recommend Appliance King! I have hired them several times from fixing my microwave,…read moreinstalling a new microwave and my dishwasher! Friendly, knowledgeable and on time!

Called & got same day service, great experience start to finish, great value for price…read more Service paid for was a reverse osmosis machine installed under our kitchen sink. Zero issues to this day.

From the owner: We specialize in premium coffee equipment sales and services in Virginiaread more

Given I own 3 businesses, I don't take writing poor reviews lightly; however, I would never ever do…read morebusiness with these folks. I kicked them out of 2 of my franchises and now they will never ever come to my house after my wife heard them make derogatory statements about her in the background. If you believe in character and integrity--even before capability, you would never hire someone like these folks.

Scammers that took my money, service incomplete. Totally incompetent and made promises they didn't…read morekeep! And FYI: they had to let me know Covid is a hoax and let his mask down while speaking. Very disrespectful to me and my family about it. Do not use this service, it's completely unprofessional!