I had a number of issues with my AC unit and system. Thomas was professional and transparent of…read morewhat I needed done. He never was a salesman. Everything was optional but, he explained what would improve my system. I highly recommend him for future services.

Sharing this to help others avoid a painful mistake we've experienced. Epic Mechanical was hired by…read moreour general contractor to install the entire HVAC system in our newly constructed 8,000+ square foot home. While we did not select them personally, we trusted the recommendation. That trust was deeply misplaced. From the start, we encountered issues with both heating and cooling. Epic provided shifting explanations--initially blaming system "start-up time," then our radiant heat flooring, and eventually accusing us of user error. For instance, they insisted the system would not cool unless the outdoor temperature exceeded 51°F and advised us not to set the thermostats below 70°F. These limitations were never disclosed during installation and are not standard for modern systems. Independent evaluations from two of the most respected HVAC companies in the Treasure Valley revealed multiple installation oversights, including the absence of a basic component that allows year-round cooling. Once that was corrected by another company, the systems still failed. Amana, the manufacturer, later confirmed both units required board replacements due to known defects in equipment produced during the COVID era--repairs fully covered under warranty. Epic refused to perform them. Even more egregiously, when our systems began shutting off repeatedly, Epic advised us to resolve it by manually flipping breakers at the panel--advice that a licensed electrician later confirmed was unsafe and a potential fire hazard. This was presented as an acceptable long-term solution. Additionally, Epic installed two garage mini splits without removing protective factory wrapping from the refrigerant lines--an elementary error. The plastic later leached into the lines, causing full system failure and visible leaks. Repair is not feasible; replacement is the only option--costing over $15,000. The most telling interaction came when our contractor finally reached them in person. Epic's response? That we were welcome to sue them, but they would never return to our home. This wasn't just a customer service failure--it was a declaration of willful neglect. Since then, they've ignored all emails, calls, and office visits from both us and our contractor. Epic Mechanical was fully paid at the outset and has shown no willingness to honor basic professional obligations, let alone warranty standards. According to both HVAC companies we consulted, their refusal to resolve such straightforward, manufacturer-backed repairs is not just unprofessional--it's incomprehensible. This entire situation could have been resolved in the first year with a simple, good-faith effort. Instead, Epic Mechanical chose to walk away, deflect blame, and hide behind false claims of user error. Their conduct reflects not only a lack of technical accountability, but a serious deficit of integrity. ***Two separate licensed HVAC companies in the Treasure Valley who have both confirmed in writing that the aforementioned issues were due to improper installation and manufacturer defects, and should have been fully warrantied by Epic Mechanical.

When your air conditioner goes out who are you going to call? Lucky for me. I was referred to…read moreEpic mechanical which did a great job in servicing my air-conditioning unit and getting it back online during the hot months. Professional and they gave me several options to either fix or replace ...fixing was definitely the best option and they went ahead and did that. Recommended.

The system they put in has been terrible over the last 2 years. Promised to come back and fix it…read more Proposed a solution and agreed to pay for some of it. Then their leadership changed and they wouldn't honor their quote or promise. Ironic that it's called "Integrity" Heating and Air. Technicians are nice but not competent.

Talked to Sara in the office. She got someone out here super fast same day.. a/c is working great…read morelike new again.. Definitely will always refer these guys to everyone i know.. thanks Brett for the fast service and great work..

We used A Unique Heating and Air to replace our furnace working through American Home Shield. While…read morenot happy with AHS, I cannot say enough good things about A Unique Heating and Air. The office staff kept us informed and was easy to communicate with. The work was performed perfectly, and I was kept informed of the entire process. I cannot recommend them more. Truly a good company!

Stay away from this company, especially if you're using your homeowner warranty. He refused to…read moreserve our unit but we had to pay for him to come and say he couldn't do it because he didn't witness what was going on though we had videos. Check with HOW, they got our payment. So they scammed a scam artist? Lol you're so unprofessional!

This guy does great work and he is so nice. I am guessing his prices are reasonable because it…read moredoesn't seem to be shockingly expensive. I highly recommend him and I will use him again.

This HVAC company is great! His Mr. Wanders came to our home in 30 minutes to fix our air…read moreconditioner on a Sunday afternoon. He's professional, knowledgeable, personable & honest with reasonable cost. He and his staff will be our go to guys from now on. We highly recommend them!

I had to reschedule my heater repair, but then had to rescind that reschedule due to a sick kid…read more Mike was able to come by regardless and had my heater up and running in no time. Fantastic work and top notch customer service. 1000% would recommend....cheers!!!

Not enough words to express how great Coyote Heating and Air is!…read more I highly recommend Mike. He is extremely experienced, reliable, professional, attentive, respectful and so helpful. I went through my home warranty which always scares me who they send out. My AC was on it's last leg. Previous companies offered temporary fixes. Mike was thorough and walked me through what to expect. I was approved for an new AC and I would not have wanted anyone else to install it. It was sweltering triple digits but when the AC unit came in he put me first on his VERY BUSY schedule. I have reached out to him with questions and he gladly responds same day and never inconvenienced. If you need a knowledgeable professional Mike is your man.

Hero Heating & Air lives up to their name & became our…read moreHero's and provided an excellent experience for us!! We needed a professional to come out & inspect our HVAC system, to determine what the problem was. Not only did Tony & Stephanie respond right away, but they personally came to our home & provided us with our options, then a bid. They provided a very competitive bid & their crew was in, tackled our old system & installed our new units, all within a week! And, the crew cleaned up after themselves!!! I would highly recommend Hero Heating & Air! Vicki, Meridian, ID.

Great experience with Hero. Tony and Stephanoe were both kind, quick to respond and professional…read more Rhey obviously take great pride in their business. Tony was able to get my AC going with 10 minutes of arriving (during triple digit week) he also provided a detailed quote for replacing my system within a day. 100% recommend this company!