Completely lazy customer service, with mixed/improper expectations. Called for 3 days, each day told would be serviced later that day. Each day, no call, no show. Excuses each time pointing to bad to be management and disorganization. On the 4th day (today) , was told someone came out the prior evening but no one was home. I was home all day/evening and was awaiting the pre-call that I was told repeatedly that I'd receive, so I wasn't sitting by my door waiting for someone to knock. When I explained I got no call, they read back the phone number they had, which I had repeated every time I called, and the last 4 digits were swapped. The rep just said, "Oops, that's the problem then." Yeah, no one read call my number to confirm and recommended they start doing that after the rep gave another excuse of "receiving so many calls to their office." When I asked to get priorized today as my young child would be coming over for the weekend today and was told they could "try, but..." and when I explained this has become ridiculous they defaulted back to saying "no one was home last time we tried" and I referred back to THEIR expectations set that they would call when ON THEIR WAY, then why still show up when no one answered because they called the wrong number? The rep got incredibly irate and aggressive and I asked if I should call another company since they can't seem to keep up/adhere to expectations, to which she yelled "yes, I think you should" be hung up. I know this is the hot season and it's busy, so give proper expectations, confirm you have correct contact information, keep your customers updated and for God's sake, take accountability and hold your temper... Unprofessional, unreliable, incredibly unpleasant company to interact with. read more

I called for furnace being out, within 1/2 hour Brad was here inspecting and reset the furnace! I'm very happy with the explanation and quickness of response by Air Management and service by Brad!! Thank you!! Diane Schirmer ' read more

Fast, friendly service! Even on a Sunday - for the furnace, on one of the coldest days. Called their 24 hour line and received a call back within 30 minutes. They came out, checked it out, fixed it for now. Great team. Thanks so much! read more

The two guys that were at my house Tom and Cheeky in my house putting in Air Conditioner and a furnace in 97 degrees heat in my house were polite and never complained a bit I would recommend them to any one. So kind and courteous and such hard workers. read more

Loved that they showed up COVID safe. Our home is clear, but I had been out of state, and the mask was for his own safety. Fast and straight to the point, like the last two times I have used them. Small jobs, big jobs, they explain in detail the steps to resolve or install the service. Will continue to use them as a first call when I receive an issue. The maintenance plan is well worth the money, and gives you a piece of mind all season long. Thank you Ken and team! read more

I live in Marengo, and I would recommend these guys any day of the week! I called their office on a Friday evening and Mark, the owner, picked up on his cell. He was able to help troubleshoot an issue with me, and it turned out that I needed a new hot water heater. Communication was great throughout the process. Steve was who I met at my house (technician or foreman, not sure) - he was also super kind and helpful. If I ever have any other issues in my house, I'll be sure to call Mark. read more

New furnace and ac. Went high efficiency and the house has never been more comfortable! Also gas bills where way down even after last months cold snap. Can't wait for the lower electric bills come summer. Highly recommend them. The price was very competitive too read more

Tom and his team were so professional, on time, and clean! They came in, installed everything, and took the time to explain it all to me! Thank you SO much! This company is my #1 go-to for HVAC and water heaters now!! read more

I had used AM at my other home with no problems so when I moved to a newly constructed 2 bedroom 1 bath fully carpeted basement apartment in my son's home I called them about the possibility of a dehumidifier on the brand new furnace. They assigned Rep 1 and after blowing me off twice without calls or explanations and when came out and then lied to me about why he didn't show. I knew this because the receptionist I spoke to about the missed appointment told me he was off a few days after the 4th of Jul. We discussed the dehumidifier, but he suggested closing up the screens on both furnaces, my son's and mine, and routing a hallway cold air return into another duct. He said if that doesn't help we can still put in the dehumidifier. The furnace was installed in May, I moved in in June and he had come in July. I changed the furnace filter at the beginning of Aug and it was brown with dust. It is now Nov 2 and when I looked at the filters my son's is like new, no dust, and mine is almost the same. If I had not changed my filter at my old house the furnace would have shut off from a clogged filter. I called AM to have someone come out to see about why. I told the receptionist I wasn't happy. She had Rep 1 call me again, and he BSd me again telling me it's common for a house to have no dust in the filter. At this time I told him to get the receptionist, that I wanted to have someone else come out, but him. Rep 2 just left after inspection of the furnace totally supported Rep 1s story. Again he told me that there was airflow and dust on the fan, which in my estimation could have been there from May-Aug but there is no way to prove that. There was dust on the filter in July before the work was done from the previous 2 months. After that there was no dust on the filter. All I know is that we have 2 homes, up and down. There is brand new plush carpeting downstairs so there is lots off fiber and lint. There are kids, and dogs so there is dander and dust and there are adults at home all day long so there is constant movement; but there is no dust on the filters. I have dust everywhere else, but not on the furnace filters. My furnace fan runs all day long 30 minutes out of every hour, set on my NEST thermostat, as does my son's. There is continuous circulation so there should have been a lot of dust in those filters over 3 months' time. There is not. I would not recommend Air Management to anyone. If I could rate them as 0 I would. They didn't call before they blew off my appointment, they lied. I paid $450.00 for work that I do not feel in any shape or form improved airflow and no house is so clean that a filter will stay clean for 3 months. read more

Five stars to this company, from me also! Craig came out right on time and took care if our air conditioner maintenance yesterday. He couldn't have been more helpful with everything, including taking the time to give us advice on installing air upstairs if we choose to go that route in the future. I would give him six stars if possible. Thanks, Craig! Dorothy Euchler in Algonquin read more

DO NOT CALL AIR MAN- THEY WILL ROB YOU!!! I had an issue with my inducer motor in my furnace- I called Air Man out TO FIX PROBLEM. Even told them the exact part (inducer fan) that needed to be fixed or replaced. Not to just service my furnace and run a bunch of pointless tests take my money and leave, which is all they did. They lied to me and said anything can be wrong with an inducer fan so they don't know where to look on it to fix it (so they also suck at their jobs). Recently I learned when the inducer fan goes it just goes, the bearings go and it needs to be replaced. So they took around 300 dollars from me and my heat still shuts off a year later. read more

I have used Mark and his men for heating and plumbing for over 20 years. They always do a good job and come when promised. Prices are very reasonable. Workers are friendly , clean, and polite. Air Man is the only company I call for heating and plumbing work read more

Air Man has to be the best heating and air-conditioning company I have ever used! Exceptional Service, Bobby, Jeff and Daryl did the most awesome job of explaining everything to us about new thermostat, and in installing our new furnace, I defiantly trust them working in my home. They went above and beyond to make sure everything was just right! I would never have anyone else work on my heating, air and plumbing , I highly recommend this company! Thank you Air Man! read more

Air management is truly a first class operation that pays attention to detail and is very accommodating to customer needs. Their quote was very competitive and their knowledge of HVAC products and equipment is exceptional. Air Management installed a new furnace, A/C condenser, UV light, Nest thermostat and Media filter and gave us a very energy efficient system with a great warranty. We were extremely happy with how friendly and professional the installers were as well. Thanks AirMan! read more

Awesome company. I can honestly recommend Air Management for and boiler, A/C, Forced air or plumping issue you may have. I have used Air Management on 4 occasions and every time they were on time and repaired the issue quickly and at a fair price. They are the best of the best! Mark the owner has an interest in every detail of his company. You cannot go wrong to use them. I high recommend their service above any other company. read more

Just wanted a fall check-up and cleaning. Making the appointment was handled courteously. When the service man was delayed arriving the office called to let us know he would be late and would I like to reschedule or wait an hour for him to arrive. Serviceman was helpful, knowledgeable and personable. Based on one experience I recommend the company. read more