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    7 years ago

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    Integrity Air Heating & Cooling Specialist

    Integrity Air Heating & Cooling Specialist

    (183 reviews)

    Joshua L. came out to our home in Murrieta and thoroughly inspected our aging air conditioner unit…read more He provided a clear diagnosis of the issues (refrigerant leak and control problems) and walked us through practical solutions. He was completely honest, extremely helpful, and took the time to explain everything in easy-to-understand terms without any pressure. Joshua offered several repair and replacement options with transparent pricing, which helped us make an informed decision that fits our needs and budget. I highly recommend Joshua and the entire team at Integrity Air and Heating & Cooling. Professional, trustworthy, and customer-focused, exactly what you want when dealing with HVAC issues.

    I rarely write negative reviews, but I felt compelled to share this experience so others can make…read morean informed decision. The fan on our outdoor A/C condenser stopped spinning. After doing some research and consulting ChatGPT to better understand the symptoms, I concluded that the most likely cause was a failed dual-run capacitor. I also watched several YouTube videos showing that replacing the capacitor is generally a relatively simple repair. Although I considered replacing it myself, I decided it would be better to pay a reputable HVAC company to confirm the diagnosis and perform the repair. My wife spoke with a friend who highly recommended Integrity, describing the company as honest and trustworthy. Based on that recommendation and the company's excellent reviews, I scheduled a service call and agreed to pay the $125 diagnostic fee. The technician, Josh, arrived, and I explained that the condenser was operating but the fan was not spinning. I also told him that I suspected the capacitor had failed. Josh retrieved a test capacitor from his truck, disconnected the leads from the existing capacitor, and connected them to his test part. The entire process took about ten minutes. When he restored power, the condenser fan immediately began spinning. At that point, I was genuinely impressed. His quick test appeared to confirm exactly what I had suspected: the capacitor had failed. Since replacement capacitors generally retail for around $20, I assumed the repair would involve installing a new capacitor, with a reasonable markup for the part, labor, expertise, and company overhead. Instead, Josh listened to the fan and commented that it did not sound very good and appeared to wobble slightly. He then returned to his truck to prepare several repair options. He remained in the truck for what seemed like an unusually long time for what I believed was a straightforward capacitor replacement. Eventually, I walked out and told him that the amount of time being spent preparing a plan made me concerned that this was about to become a lengthy and expensive repair. I explained that this was not what I was looking for. Josh said he would be finished in a few minutes, so I returned to wait. When he came back, the first option he presented was to replace the capacitor for approximately **$1,000**. He then began describing another option that included replacing the condenser fan motor. That repair would have added approximately **another $1,300-$1,600** to the bill, on top of the capacitor repair. At that point, I stopped him. I told him that I had researched the capacitor and understood it to be a part costing approximately $20. I directly asked whether I was mistaken in understanding that I was being quoted $1,000 to replace a roughly $20 part. Josh responded by asking whether I had gotten that information from ChatGPT. I told him that I could not justify spending $1,000 to replace such an inexpensive part, even allowing for labor, expertise, insurance, overhead, and a reasonable profit. At that point, the proposed price changed. Josh explained that the original estimate involved a higher-quality or premium part. He said that if I wanted a standard capacitor instead, the repair would cost approximately **$500**, with the $125 diagnostic fee applied toward that amount. Feeling somewhat relieved that the price had dropped from $1,000, I tentatively agreed. Josh then went to his truck to retrieve the standard capacitor. Fortunately for me, he did not have one available. We therefore scheduled a return visit for the following Monday. After Josh left, I replayed the entire interaction and became increasingly uncomfortable with how the visit had unfolded. The test capacitor had already demonstrated that replacing the failed capacitor allowed the fan to operate. Yet the initial proposal was approximately $1,000 for the capacitor replacement, followed by a substantially lower price only after I challenged the estimate. I also looked up replacement fan motors compatible with my condenser and found them listed on Amazon for approximately **$100-$300**. I understand that retail part prices do not include diagnosis, professional installation, warranties, company expenses, or profit. However, that comparison made the proposed additional charge of $1,300-$1,600 for the fan-motor replacement even more difficult for me to understand. Rather than wait until Monday, I went to Home Depot and purchased the correct capacitor for **$21**. After reviewing the replacement procedure again, I installed it myself in approximately ten minutes. The condenser fan immediately began spinning, and the air conditioner cooled our home normally, just as it had before the capacitor failed. I called the company and canceled the follow-up appointment. I want to emphasize that Josh was polite, personable, and easy to talk to throughout the visit.

    PDS Plumbing and Air

    PDS Plumbing and Air

    (193 reviews)

    Outstanding Service from PDS Air & Plumbing! I cannot say…read moreenough good things about PDS Air & Plumbing. I recently had them out to service my home, and without a doubt, Jorge Martinez and Jose Franquez provided the absolute best customer service and overall experience I have ever received from any home services company. Jorge Martinez handled our AC repair with exceptional skill and professionalism. He diagnosed the issue quickly, explained everything clearly, and had our cooling running efficiently in no time. Jose Franquez was our plumbing technician and was equally phenomenal. He was incredibly thorough, respectful of our home, and fixed our plumbing needs with top-tier craftsmanship and attention to detail. Both Jorge and Jose were prompt, courteous, extremely knowledgeable, and went above and beyond to make sure everything was taken care of properly. It is rare to find technicians who take this much pride in their work and truly care about the homeowner's experience. PDS Air & Plumbing has earned a customer for life--ask for Jorge and Jose! And Even after all of that they gave me a Token of Appreciation for my serving my country as a Marine

    This is our second time using PDS Plumbing and Air and they are super great. The first time they…read morecame out, we were having issues with our air conditioner and they were able to replace a coil in our HVAC system that was faulty. They do a great job explaining what (if anything) is wrong. They take a lot of photos to provide evidence and they don't just speak out of their butt! They don't pressure you into getting anything that you don't need, however, they do give you recommendations on what might make things run smoother/better, but there is absolutely zero pressure to get any of these extra things. This time, Mario was the AC technician who came out and did the maintenance check on our HVAC and furnace; he also changed out the filter in the furnace. He was super nice, really knowledgeable and we will definitely be requesting him for future services.

    Underline Energy Concepts

    Underline Energy Concepts

    (197 reviews)

    After a new roof, solar and subpanel were installed there were a couple of corrective items called…read moreout by inspection, not Underlines fault just corrective..Marie (Project Mgr/Coordinator) was on top of getting everything corrected in a timely manner, Instrumental in the hands on corrections was Fredy, who performed the corrective actions in a timely and professional manner each with expertise requiring the knowledge and execution of multiple crafts. Kudos, a Job WELL Done.. Also Great Work by James and Paco(?)... Rating between 4 and 5...SO 5 (FIVE)

    Solar installed IN 2019 AND NIGHTMARE SINCE -…read more PLEASE READ EVERY BAD REVIEW AND KNOW THEY ARE TRUE - you don't know what you don't know when it comes to solar, until you are educated and that's what we paid for, an evaluation of our system a little over a year ago -- you trust they do, you trust that a company you are going to give thousands of dollars to does - well THIS COMPANY, THEIR TECHS, THIER INSTALLERS DO NOT KNOW WHAT THEY ARE DOING - THEY ARE INCOMPETIENT AND CON ARTISTS - oh and Jesse thinks he can bully me, no he can't and he is about to get what is coming to him - I am done! Stay clear of this company - ask yourself why they keep changing their contractor's license number? well, it's because of the fraud and bad work and probably being sued - going with them 7yrs ago was the biggest mistake we ever made - nothing but problems with our system, which we found out from multiple solar companies that solar edge is just bad and then let's not forget that bad workmanship from this company - the owner is an asshole - their salesman Sal, oh he is really good, so be careful - their techs are awful - Right now, our system isn't working - we had an evaluation done on our system over a year ago to find out what is actually wrong and wow - so glad we have these photos and a report NOW - we've been waiting for this to fail AGAIN, to get a response from them and we now have it so it begins - So - inadequate wiring done, so our house can burn down - not enough invertors for the system we have - this is our 4th invertor that is not working now, they have replaced 3 and supposedly under warranty - well guess what - solar edge has no record of warranty repair / replacements parts for our house - we found out they are putting used equipment back on our house (since the first fail within 3 months starting 7years ago!) and they don't even clear it so you can see the history on that used equipment, that we now have a copy of that too - that's how stupid they are - we have photos of burnt wires where there was a fire in the box - and the last time they were here over a year and a half ago when they were fixing something, the invertor I think, who knows, they high tailed it out of here after they opened that box, the monitoring system has been down over a year, so we have had no idea our solar wasn't working until I got a 1k bill last month .. June, I had a 224-dollar bill, our bills are all over the place so I didn't think much about it because its been they way for 7yrs, one month I don't have a bill next month I have one, but a 1k bill - yep system is down - oh did I tell you that 50% of the places they put a screw on the roof I have a leak? NO one will touch the system up there to fix the roof! NOW they want to charge us to come here and fix their shitty workmanship and the system - NOT - I will never give them a dime ever, but I can't say the same about them - RUN FROM THESE PEOPLE - if they show up selling solar edge, run, solar edge sucks, just ask a dozen other solar companies they will tell you the same thing and give you the low down on underline energy concepts - these people are con artists - they use to have more bad reviews; I wonder what happened to those? hmmm - When you read the bad reviews, you see the same pattern, same complaints - and they are true !

    Air Mek - hvac - Updated August 2026

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