After a new roof, solar and subpanel were installed there were a couple of corrective items called out by inspection, not Underlines fault just corrective..Marie (Project Mgr/Coordinator) was on top of getting everything corrected in a timely manner, Instrumental in the hands on corrections was Fredy, who performed the corrective actions in a timely and professional manner each with expertise requiring the knowledge and execution of multiple crafts. Kudos, a Job WELL Done.. Also Great Work by James and Paco(?)... Rating between 4 and 5...SO 5 (FIVE) read more

My SolarEdge inverter not communicating after power outage. Michael from UEC came out and fixed my problem in 20 min. Excellent service, arrived on time, courteous and very knowledgeable. read more

Just had a service request completed by Fred. He was very professional and kind. He does very clean work and is punctual.

Overall, Underline Energy Concepts (UEC) fulfilled my needs of completing a new roof and adding 5 additional solar panels on our 2-story house. Right from the beginning, Eddie came to our house and educated us more about roofing material, difference in types of shingles, and options available four our specific house. We received quotes from multiple companies (4 various companies with reputable ratings on Yelp!), but UEC/Eddie was the most educational and honest from the beginning. After deciding on which project we wanted to complete, we contacted each company to let them know the final outcome and receive adjusted quotes. Eddie crunched the numbers and was able to give us the best offer after informing him we wanted his business from his specific company, but we had to stay within a specific budget. Furthermore, he adding a few extra items at little to no charge when additional items were needed down the road. The project started in a timely manner and tear down of the entire roof began. Honestly, I wasn't mentally prepared for the amount of wood, nails, and old tile to be discarded, but the crew cleaned up at the end of each day and used a magnet to pick up any loose screws to not damage our car tires or little kids feet. The roofers were respectful and even brought a Port-a-Potty for the multi-day project to our house. They worked from sunrise to sunset each day. Yes, it was loud during the day, but that's what we expected. Luckily, kids were at school and wife was at work while I worked at home in case the guys needed help with any questions. But they knew exactly what to do and minimal guidance was needed on my end for the roofers. In the end, the family loves the roof. The extra solar panels are a long term investment. We've lived in our house 10+ years and we thought it was going to be our "first home project". But with the current market and prices, this may be our forever home and we've decided to invest on upgrading parts of the house each year to make this our "forever home". I'm glad UEC was able to make the dream continue for my families home. read more

I just wanna let everyone know that Michael is on top of it. We've been experiencing some power outages in our community lately through Edison and it seemed reset my Wi-Fi connection to my solar system, along with breaking my main power meter. Of course Edison didn't contact me so I had no idea what was going on. However, Michael did and got me back up and running in no time. We were able to coordinate the changing of the meter and the solar system. This isn't the first time he has gone above and beyond either. Thanks Michael. read more

Michael was Very friendly and quickly responded to the problem we had and explained in detail what happened and what options we had to fix it read more

I have to compliment Underline Energy Concepts. They are the best. I am naturally wary of solar companies....I know there are companies using shady business practices. First, Sunrun approved Underline for work on my solar system quickly and without questions. That says something right there. More importantly, Underline is HIGH integrity. The owner, Jesse Malone, was terrific....great communication, follow-up, transparency and honesty. And his team is the same way. Chris and Maria took care of all the details and scheduling. But it was also the crew in the field that shined. Freddy and Rudy were conscientious, communicative, friendly, hard-working, efficient....everything you'd want in a crew working at your house. I highly recommend! read more

Underline replaced my main electrical panel today and there installers were awesome. James and Paco were on time, worked non stop to make sure the job was done in a reasonable time so power could be restored to the house, and there work looks great. Hats off to James and Paco on an exceptional job. They both showed great customer service and amazing craftsmanship and that definitely makes them candidates for a raise in my book. Highly recommend Underline Energy for all your solar and electrical needs. read more

Underline Energy Concepts - New 200 amp electrical panel installed. - Solar Installation Near Me - Lake Elsinore, California

I wanted to say I really appreciate Paco's help and customer service the last few days. He helped with the install of the new panels and helped fix a broken one and was very pleasant to deal with. read more

Underline Energy installed my transfer switch for back up generator at my house, because we've been having frequent power outages. We have two kids, one of which is a baby, and I work from home. We need a consistent and reliable way to power our home when the grid fails. James & Paco did the install and they were awesome to work with. Answered all my questions, walked through my house with me to help me pick out which circuits I wanted to be powered by generator, and were all around great guys. Knowledgeable and personable. Jesse (business owner) has been extremely responsive for everything - thank you Jesse! He's honest and walked us through what we needed for our install. Shout out to Chris & Marie at the office! Quick emails & return calls. Phenomenal experience. Stop scrolling Yelp, you found the right company. You can't go wrong with Underline Energy. 10/10 service and fair pricing. Will be recommending them to family and friends. read more

Underline Energy Concepts - Transfer switch install for back up generator - Solar Installation Near Me - Lake Elsinore, California

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Underline Energy Concepts did our Solar and then came back and helped us with Electrical issues. We were really impressed by James the electrician. He helped us solve some issues with our electric panel. Thank you Underline Energy Concepts for your expertise You guys are amazing!!! We really appreciate your extra time explaining everything. We highly recommend Underline Energy Concepts!!! read more

Underline Energy Concepts - Solar Installation Near Me - Lake Elsinore, California

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Requested help with my 12 year old solar system ...the company goes out of their way to help and answer questions.... The communication is just the best ... looking forward to having a trustworthy company monitor my solar system and fix anything that might go wrong ... if your wanting to do business with a solar company that is honest and care for their customers... this is your company.... Special thanks to Michael read more

I had the great pleasure of working with Sal, Chris, & Erik on upgrading my electrical panel from a 100amp to a 200amp system. Sal was very prompt and communicative via email regarding any questions I had about the process. Chris followed up and provided me with all of the necessary paperwork to get the ball rolling, so to speak. Finally, I can't say enough positive things about my technician, Erik, who essentially spent the better half of the day with me throughout the installation process. He was delightful, did a great job, and was super communicative and respectful.High praise! I am grateful to have worked with these individuals on this project. read more

Michael and Jesse are the best! I've recommended them many times. roof leaks, solar panel issues. They stand by their product years later

Michael came out to fix a problem today with our system and was very professional and kind. He even recommended some additional configurations to enhance or connectivity for the future. I would recommend them as your solar service providers. read more

Underline installed our new solar and new roof several years ago. Their work and customer service are top notch. Well fast forward to present day, and we run into a problem with our electric panel that was part of their install originally. The line to our solar circuit breaker had failed this week, and we contacted the Team at Underline. Sal took great care of us sending out his Team of electricians right away to resolve the problem (late on a Friday!). James and Paco (Francisco) were on time, kept us informed, educated us on what went wrong and how it was going to be fixed and fortified for future safety. Before we knew it, they were done within the hour+, stuck around to be sure everything was working properly, and all throughout were very professional and gave us a great sense of confidence. This experience proved to us that Underline just doesn't sell you their product and services, but they also stand behind their product and make sure that their customers are satisfied and safe (even several years after). Well done, Underline! read more

The response time was great and so was the work. The problem was solved with my Solar system in less than an hour. Highly recommend. ​ read more

Underline has been the most honest company I have been able to find when it comes to solar. They are fair priced and their customer service after install has been superb. I have been a customer for around 5 years now and have zero issues with customer service. They even call me to let me know something has been off with my system. I would highly recommend this company and I've referred multiple people to Underline Energy! read more

The process was super easy & painless. Bobby made it very simple and the install came out clean. They also repaired my roof th before installing the solar. I highly recommend underline and Bobby. read more

We used James at Underline to install an EV charger at our home. He was so thorough, knowledgeable and highly professional!

These guys are the best ! Had them install a Transfer switch on my home for a generator back up. Super nice and knowledgeable, great price and awesome work. I've found my go to for electrical needs that's for sure. read more

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I had enough and it's time to give a review. Be warned... PLEASE do yourself a BIG favor and DO NOT USE THIS COMPANY! I do not know how they have good reviews. This company installed our solar at home and we are stuck with their horrible customer service. Leonardo and Miranda presented such a great sales pitch to us (which obviously, we believed and put a lot of confidence in all the promises this company presented to us). I do not have any regrets in life but I do now. It took months for them to install our panels with NO communications or updates at all. I thought talking to Sal will help elevate any of the issues we have but nothing. Our projects have been passed on to a lot of people namely: Dana, Damien, Tanner, and Michael but they are all the same. They don't even have the courtesy to update you or contact you. No matter how many times you email or call them. Their technicians don't even arrive at a scheduled appointment. From the beginning of the project until now, I have had no great experience in dealing with this company. We have been more than patient enough of them trying to fix the issues we have with the panels to no avail. I am still trying to get our issues resolved as of today. read more

My home had major issues with roof leaks. Scott and Fernando came to the rescue! They both worked together to not only resolve the leak issue but equally importantly they did the job seamlessly AND for a phenomenal price! I can't even begin to express how unbelievably appreciative I and my family are for the stellar work. Top notch service. Your company performs miracles! Thank you! read more

Underline installed 10 panels for us in 2018. We added six more panels in 2022. Both installations were flawless and on time. They are constantly monitoring our system and recently sent out a technician to check our system as a small irregularity was detected. The tech thoroughly examined the system and found it to be operating properly. He also gave me a refresher on using our app monitor. Great conscientious people. read more

I appreciate the service from Underline, specially from Michael who went out of his way to help with an issue. I also appreciate that he reached out to inform me of an outage as I don't often check my solar app., which was helpful in getting our system back online. Thanks Again read more

Underline installed my Solar a while back. They did a great job then and continue to monitor our system and ensure we are getting the most bang for our buck. They came out today and did a minor upgrade converting our system to WiFi so we can monitor the system. The service was quick and easy with a very fast response time. Underline has my business and will well into the future. read more

Made I call for service with my AC Javier came out and fixed the issue in under thirty minutes fast reliable friendly clean work read more

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I cannot say enough good things about this company. Michael came out today and was awesome. He got my solar up and running in no time. I especially loved that he communicated when he was going to arrive, what he was doing, and followed up when he was done. Thank you so much!!! read more

I contacted this company based on a referral from a neighbor who had used them for his solar system. I sent an email to their generic sales email and heard back from Marie who listed the pricing for the panels that I wanted to add on to my existing system. I replied to her email and even called her direct extension to see if it would be possible to get a technician to come look at my existing system to make sure their panels and inverters would work seamlessly with mine without any issues. Fast forward 3 days later and I have yet to hear from her or anyone else from the sales department. On top of that, calling into their sales department only goes to voicemail without anyone bothering to return the call. I'm basing this review 100% on the "potential" customer service. I sent a final email stating for them not to bother following up (assuming they would eventually) as I will be contacting another company to help with adding on more panels to my system. Not a good system you have to make a good impression on potential new customers. read more

These guys are both honest and reliable. I had solar thermal panels installed for my pool. Their rates and service was very competitive. I called them one year later for a problem I had with my system and they were very quick in coming back to fix and resolve the issue. This is why you always want to make sure you go with a reputable business. read more

Michael is very attentive and explained everything so clearly. Excellent customer service.

I've had solar for over a year now and I've been very happy with my decision picking Underline. Jesse and team are truly great at what they do. I was having a problem with my inverter not working this summer, likely overheated due to the high temps, and peak power it's producing. I contacted them regarding the problem and they were able to get it replaced under warranty within just a few days as they had a replacement in stock! No waiting months to get it resolved. They truly have thought ahead and made it to where everything is seamless. Thank you for your professionalism! Here is a pic of my sense monitor finally showing some energy production (: read more

Underline Energy Concepts - Solar Installation Near Me - Lake Elsinore, California

Looking for solar on our home and got multiple quotes. Definitely a frustrating experience when looking for the best value mixed with the best service. Sal took care of us and made all our frustrations a thing of the past. He got us the best price for our units and really went above and beyond! I highly HIGHLY recommend anyone looking for solar to check them out. If I ever buy another home they will be the first people we call! read more

This is the 2nd time I've used UEC for roof repair (two separate areas of my roof) in the last 2 years. These guys do really great work, and both times I got multiple quotes from other companies, and their price is very competitive. This 2nd time they offered to do general roof maintenance to prevent this issue from happening in any other areas, which I'm sure is well worth the money spent. I'll use them again and absolutely suggest you call UEC out for a quote next time you need a repair. I've also found their office staff very friendly; the workers who did the work are very considerate and clean up after themselves; I haven't found a single thing I don't like about this company. read more

The guys came out and did an awesome job on our roof. Very impressed with their work. They were very professional and knowledgeable. Great price and even gave me a military discount. I was very pleased with their service... read more

As I did my research for a year, I chose Underline as they had great reviews. My experience should sway you from that. I will warn you..save yourself the heartache in choosing the wrong company! They costed us tens of thousands of dollars out of pocket due to a 75k water damage claim that this company's irresponsibility has attributed to and an increase in home insurance or $1100/year x 5 years DUE TO WATER damage. We have always tried to keep this from reviews in hopes that it would be resolved n private. Unfortunately, his retaliation and response to our review on a neighborhood page reflected only blame and now I will let everyone know my review as well as the courts and CSLB: Be warned when going with this company! Because you have friends within the gates, does not mean you can bully me or my experience. I am 80k deep with you for solar and a new roof and you should have handled our home and issues with a white glove as you say you have done with all of your clients. If you have no prior complaints and encountered just "one" complaint (as a prideful business man) it's unclear to me as why my home did not have the same standards. My home and investment in your business should be respected and dealt with on a personal level and I was continually ignored. Your long winded response doesn't make up for 75k in flood damage to my home, which could have been prevented with overhang that we contacted you about since the install July 2022! That is 8 months to be exact and many many many times that we were ignored..as I also have texts and emails and pics of no show appointments and the shit job you did on our roof. On a side note (for others to read so they do not have to experience what I did) Your roofers left nails and debris behind, so much so, that it destroyed my rug, popped a tire on my boat trailer tire and the nails injured not only my dogs paw but my SONS FOOT. However, I digress, besides physical injuries...when contacting you regarding the "little things" as you so eloquently put it... i was hushed and your response was...that's how "roofers work and they are messy." Besides all of the above, during the work, I should have realized to pull out of the contract when your roofers literally took off my roof and placed it back on without putting shingles on for the solar and THEN had to come back to take roofing off for a SECOND TIME to reinstall a roof to be ready for solar install. I'll say this again..YOUR ROOFERS took off my roof, placed It back on and had to come back to take it off A SCOND TIME to put shingles on for solar! There is no way you have no complaints if your roofers habe to install a roof TWICE for solar. One really can't instill trust even after your lecture of " 2500 good installs" if a company fails so miserably to have to install and reinstall a roof for solar even if one has done so many "flawless" installs. Never mind the physical injuries! Your past experience in completing "good" jobs does NEGATE my HORRIFIC experience. PERIOD Most importantly, we contacted you about the overhang because my husband is a licensed contractor (as you stated, thank you) and knew if that was missing, our home would feel the effects of a bad roof job, which 75k later in flood damage..who knew, he was correct! Your company took 8 months to install overhang to protect what our roof protected before your roofers came out here, leading to the extensive flood damage to our home. You know this, we have had conversations about this. Do not ever pretend this is a surprise! I contacted you about 15 times throughout the 8 months to reinstall the overhang and was ignored. This experience was nothing but horrific for my family and your clear disrespect and regard for our home is evident . THANK YOU for confirming what I should have done from the beginning. I'll see you in court! read more

Like most I'm weary when it comes to solar usually a lot of red flags start going up especially since all of the telemarketers and door knockers it always felt like a scam to me. I purchased an all electric home with outdated appliances almost a year ago so I figured I had no choice but to go solar. I got his info through coworkers (he does most first responders solar in the area) so I reached out to Jessie with underline For a quote, within a week he came to look at my place. Jessie was a wealth of knowledge answering any questions I had, he never made me feel uneasy during the entire experience. He never once pressured me about any of it it didn't feel like I was talking to a salesperson. Also he lives close so if their is ever any issue's he's close unlike Tesla. His prices are fair very transparent about what I would be paying no hidden costs also that tax credit is pretty nice. Let the pictures speak for themselves. I can't say enough good things about underline energy it's rare you find customer service like this these days. Thanks again Jessie and the crew! read more

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We had been considering going solar for a while and finally contacted a few companies for estimates. Underline was the 2nd company we sat with as they were recommend by a couple friends of ours. From the initial visit we felt very comfortable and they educated us on solar and other ways to save on energy costs. We were very pleased with the service and the end result. Made it just in time for the NEM 2.0 cutoff and now we're saving lots of money! Jesse, Sal, and the whole team did an amazing job! Definitely will be recommending their services! read more

Underline Energy Concepts - Solar Installation Near Me - Lake Elsinore, California

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I called and setup an appt as I wanted to lease panels. Turns out the salesperson did not offered the citing he did not agree with them and the ethics involved. Got around to seeing their for sale offer.: 25 panels a 30 yr warranty on the panels and 15 yrs on the install. 32k + on a 12 yr loan at 2.9 interest rate. I thought it was overpriced. They were the first company out to our house and don't really know what a good or a bad or a fair deal is at this time. Then I asked about the rebate and I was ASTONISHED!!! He said the rebate would go to them!..., Bullcrap! The othef option was to keep the rebate but pay them the difference in the contract at a higher price!.... That is why I always declined solar salespeople when they knocked on my door!.., Anyway if you read this consider your options, for now, we continue shopping... I do not imagine 25 panels and install costing the contractor or solar company even half or even a 1/4 of what they are asking for the system and to add insult to injury KEEPING YOUR REBATE!!! ARGH!!! read more

Jesse M. Was very fast in replying to my questions. I provided him with square footage (measurements) details on our project, and he immediately contacted me letting me know that for the service that I was requesting, I would have to contact a painter. No worries, I am in need of information for acrylic or silicone coating process for the roof. Good to know if I ever need any roofing services that I can reach out to them. read more