Great service by AQS, team was nice in the phone, Josh was our tech, and he did a good job.

We had an appointment for a maintenance check on our AC and decided to get a new unit. Mike came and was professional, friendly and explained everything to us. They returned a couple days later and performed the installation. We would recommend AQS for your needs. read more

They advertised free in-person estimates on Facebook; but when I called to set up an appointment, and they learned that I wanted an estimate to repair my existing system instead of an estimate to REPLACE it, they told me there'd be a $99 charge to come out. After complaining that their advertising was false as to "FREE" estimates I eventually went ahead and made an appointment for them to come out. Roughly 2-hours later I received the following text message "Thank you Anthony for reaching out! However, Johnson Valley is outside of our service area. Thank you and have a good day." Seriously?? If I don't buy a new system, suddenly I'm outside their service area? I called their number that I found on Facebook, and their own AI assistant CONFIRMED that they DO service that area. I asked to speak to a person; explained the entire situation and then the lady told me that the AI assistant was wrong. UNBELIEVABLE!!! Watch out for these people as all they want to do is upsell people what they do not want or need and failure to agree to a replacement visit will likely end with "we don't service your area" or some other lame excuse. All this did was waste a day and set me back in terms of getting my system fixed. Bad business practices like this ... NOT COOL! Look elsewhere for more honest reputable companies that do not blatantly lie to their prospective customers or falsely advertise free estimates. Good Luck if you decide to deal with AQS Heating And Air out of Hemet, CA. read more

What an amazing company. I spoke with Jonathan regarding the replacement of ductwork and the installation of a concentric vent kit on my father's FAU. The initial inspection made by Jonathan was detailed and comprehensive, and in speaking with him, it was evident that his knowledge and expertise were stellar. A true professional. We worked out the details on the scope of work, and my father scheduled the work. Jonathan and his team showed up on the scheduled day, on time and in a very impressive, fully stocked utility vehicle, and began laying out the material and planning the installation and miscellaneous work. The team began working on the project and was very professional and skilled in all aspects of the installation. I had a few other bids within the same range, but the professionalism and approach relative to Jonathan's scope and estimate made a huge difference. What an amazing company and top-notch skilled personnel. I highly recommend this amazing company. read more

Jonatan and Zach hicieron un exelente travajo...nuestra aseguransa nooo cubrio los gastos del travajo que teniamos que aser pero esta compania nos finansiaron...todo el personal exelente... read more

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My home warranty set me up with an appointment with AQS to diagnose and repair my furnace. Tyler came out and troubleshooted. They ordered the replacement part and then Mark came back to install it. It sounds like it would have been an expensive repair if I hadn't used my warranty but my furnace is working again and I am very pleased with their service. Both employees answered all of my questions, were very friendly and professional, and even showed me some cool new tools that I'm going to need to get myself. Would recommend. read more

AQS Heating & Air Conditioning - Mark is shown replacing the capacitor on a mobile home furnace - Heating & Air Conditioning/HVAC Near Me - Hemet, California

Two fans in two years and they want to charge for a diagnostic. Once again, I am having to change my review for AQS. This has bounced from low to high to low. Unless you are dealing directly with the owner/manager, the service is sub par. I am on the second fan with them within two years. The first one was incorrect and nearly rattled my unit to death. Their service tech was less than friendly and even asked to borrow tools from me. The second one momentarily seized yesterday. Made an awful sound while doing so. When I called to have the part checked, I was asked to pay $99 for the appointment. I asked if this is something I will have to do every year or two. I was told they weren't sure it was the issue. I'm not a tech, but I would assume a seized fan means there is a issue with the fan. Regardless of what the issue may be, their first part could have caused damage elsewhere in the unit. As well, no part should fail within its first two years of use. I got one full summer out of the fan. That's kind of ridiculous when the the twin unit next to it has a fan that's 10+ years old. Long story short, the second fan is not working properly. Their customer service has decided to provide attitude rather than assistance. And I quote "well it's working now, isn't it?" In the dead of summer, why not try to ensure your customers have working units? This is especially true when it's one you previously could have damaged... with them same exact part. Provide preventive care to parts you installed. read more

HORRIBLE they replaced our whole heating unit. 2 Weeks later they came back out because the unit was not working. Now 3 weeks later not working again. They had the nerve to tell me any out of cost repairs would need to be paid and come out of my pocket!!!!!!!!!!! Are you kidding me?? I just paid you $4,000.00 just for the install that was done less then 1 month ago. Shouldn't there be a warranty of some kind? I would not refer them to my worst enemy. And they will be hearing from my attorney. read more

I was referred to AQS through my home warranty insurance. I has some bad experiences with ac companies in the past, but I got lucky this time. Jonathan and his team were the best technicians I have encountered. They replaced my whole HVAC system went above and beyond to help us resolve issue after issue to make sure we were taking care off. They were here 9 am to 9 pm trying to do the best job and complete the work. Super cool, super professional group of people . Me and my husband lucked out we were super happy with them. I also had a great customer service manager working with me, she is fast to respond answer all my questions , super professional. Overall I would recommend this company great experience, great customer service !. read more

So we've had AQS out to our house 3 separate times for different issues. The first 2 times, Zach came out and took care of the issues at hand (thermostat issue & furnace tuneups). He's awesome: knowledgeable, efficient, and friendly, too! Unfortunately, he determined that our furnace was in poor condition and a safety hazard, so we worked with our home warranty to get AQS back out for the furnace replacement. We didn't get Zach as part of the replacement crew, but we did get 4 other awesome guys: Jonathan, Cameron, Greg, and Shawn. They worked all day long to remove the old furnace package unit and install the new one. No small feat! Hard workers, all of them! I highly recommend AQS for anyone's HVAC needs. They're definitely our "go-to" for ours! read more

I am revising my review since they rectified the issue I had. I unfortunately experienced a bad situation with them but I did call and asked to speak to a supervisor to notify them of my issue. Honestly I didn't think I would get any response but the very next morning the owner Mike reached out to me and I explained what happened. He told me he wanted to make things right and said he would send over a technician in the morning. The very next morning Zach the technician showed up and looked over my unit and assured me that he can fix it and sure enough he got the part and fixed my unit. Thank you Mike for contacting me and making things right. I would definitely refer this company to anyone looking for Air Conditioning services. read more

HWA contracted them to come and check out why my AC wasn't working. don't waste your time with this company. look at the other comments from HWA people who had terrible experiences with this company. and they try to scam their customers by adding modifications to your system at the customers expense, not the home warranty. When I called to speak about the quote they said someone would call me back and I never heard back from them. If you're from HWA just find your own contractor who is reputable. This company was charging me 6k for modifications. read more

I scheduled service for an air conditioning repair online and was required to provide a my credit card. without me knowing and they charged me a $500.00 fee to check it out. Once there they replaced a capacitor something I have done in the past. Just remove a cover and transfer 3 wires. A 5 minute repair. 3 weeks later a get a charge on my credit card for $735.70. For a capicitor and a bent fan blade that wasn't bent before they worked on it. Thiis company was less than 2 miles from the work location. I could have done the job for $25.00 but I was away and my elderly tenants needed air. They completely took advantage of the elderlt people living in the area. I cannot suggest them. read more

Avoid this company at all cost. I called my warranty company (AHW) regarding my air conditioner not working on Monday (5/27/24). On Wednesday (5/29/24), a AQS technician came out and said that the Run Capacitor was bad and that he needed to order the part. He also stated that if I did not hear back from the company by Friday (5/31/24), to call them back. On Friday (5/31), I called the company and explained that we have a special needs person in the home and needed the A/C fixed since it was 88 degrees in the home. AQS responded saying that the technician was not scheduled to return until Tuesday (6/3/24). I call the warranty company (AHW) and explained the situation and they responded that since AQS was assigned to the warranty ticket, that I could not have another company service it as a warranty claim. I called a local A/C company, Pass A/C on Friday (5/31/24) and they repaired the problem the same day. Not only did they replace the Run Capacitor (a very common part used), they also had to replace the 1/4 horse power motor. I do not understand the lack of urgency or commitment to the customer requesting that I wait almost a week for them to return and repair my A/C unit, especially during the summer when it was 88 degrees in the home. This is totally unacceptable and shows a lack of concern to the customer. read more

AQS is my preferred HVAC service from now on. Owner and Staff are professional, reliable and expedient. It's rare to find a business that provides honest work for a fair price, I highly recommend AQS. read more

Install went great. J and C had to overcome some issues not in their control and were very professional and did an excellent job. AC is running like a chamo in this heat wave. read more

Zach was stellar . Made quick work in helping me fix my AC. He was super transparent, pleasant to be around and insightful!

*Avoid* 1.) IF you are paying for the work yourself there is plenty of better company's in the Riverside area. 2.) If your warranty company is selecting them, then you can call your warranty company and change to a different company. I'll say that the one star ratings on here are accurate as I ran into the same situation. Warranty company selected them to check out my furnance on 11/27/2022. They sent someone out within 3 days who indicated that it is the pressure switch. They received approval quick from the warranty company, waited for the party and in about 5 days came out to install the new part. The furnance was still not working. A new technician determined that the circuit board wasn't getting power at certain points and pondered why the previous one didn't check this. He determined that a new circuit board was needed and they put in the approval for that part and after waiting another week they came out to install that. After that was installed it still wasn't working so the technician at that time determined that it was the gas valve that needed replacing. So after another week and a half that was ordered and swapped out and the unit was still not working. They then decided that the whole unit needed to be replaced. *So to summarize all of that* over a month and three to four visits and still not fixed or completed properly. So now the warranty company approves to replace the furnance but AQS has tacked up 2900 dollars worth of "uncovered expenses". They are charging 650 for the permit, when the cost with the city is 250. So they are marking it up by 400 dollars. They wanted to charge to remove some wood framing around the furnance, 350 dollars. When I told them, that would be removed before they come out. A break down is as follows: ent pipe mod 350 electrical mod 200 gas line 200 plenum mod 500 filter rack mod 350 haul away furnace 100 return duct mod 350 california low nox start up 300 permit 650 Safety Switch 350 I told them that the california low nox start up is included with the furnance and the "testing" involves plugging in two small hoses to it and reading the #'s on the Guage. They want 300 bucks for that. I ended up getting additional quotes: 1.)AQS is charging 6075.00 2.) Integrity is coming in at 4000.00 3.) The third company is coming in at much much lower than both of these and the person is extremely honest, responsive and straight forward. read more

Do not hire this company, they are nothing but scammers, specially with the elderly! they did a diagnosis on my furnace, which needs replacement. I have home warranty insurance through first american, which is also a scammer in conjunction with aqs! don't be taken by their illegal charges! report them to attorney general. they thought they could take over $1800 from me, who knows it's a scam! they add extra parts, for instance, a $15.87 bendable gas pipe, which sells at home depot, identical to the one they want to install for $350.00, is a total rip off. do not trust this company, they are thieves! they also have been neglecting to provide me with a written estimate! Be ware of these scammers, who are out to rip you off!! Mike, owner replied to my review stating there's new parts, which need installing! However, I have 5 other contractors come see the problem and extra parts are NOT NEEDED!!! Mike is a big time FRAUD, his company needs INVESTIGATION! read more

Of course, my AC went out on the hottest day of the year. I called the AQS 24-hour line and scheduled a technician to come out. They called back, saying the technician was running late and would be there between 2 and 6 p.m. The Technician arrived, opened the unit, looked at the wiring, and said I needed a new starter without testing anything and maybe a new fan motor. I said you mean the capacitor, but you haven't tested anything, he said he couldn't without installing a new one and wanted permission to do so. And calls them starters because most people don't know what one is. I asked hor much he said $589. I said come on, that's the $30 part, he said he doesn't set the prices, and I said, we're done. I paid the $99 Diagnostic fee, which he didn't really do just a visual. Having had similar problems over the years, I also knew this was a very common problem. I then called J&M Air Conditioning, and he told me they'd love to come out but were booked for the next 3 days, since I know what I'm doing I could order a capacitor on Amazon for around $2o and get it tomorrow or he'd test mine to make sure it's bad and sell me one under $30. I went to their store 3 miles from my house, tested the capacitor, which was bad, and sold myself one for $28.57. I went home, took pictures with my phone, installed it in less than 10 minutes, and the system worked fine. Thank you J & M Airconditioning so much. I would stay away from AQS $600 for a $30 Part and 10 minutes come on. Crooks, Crooks, Crooks! I'm not saying to fix it yourself; I would call an honest company that charges fair prices. Not these guys read more

These guys SAVED THE DAY!!! Right before Labor Day and 110° Degree temperatures, i had my ac go out. Last minute, i was recommended to AQS, and I am glad I did. At First, I reached out to Jonathan (great guy..very professional and courteous) and Mike came out to diagnose the situation. 15 minutes later, he said a part was bad...usually a week wait, but he rushed the order thru. The Very Next Day Mark and Trevor are at my door. These guys are Badass!!! In and out with the quickness!! AC is ice cold and my wife and kids are so happy and comfy!!! I cannot say enough about the professionalism and integrity to the highest standards!!! Pricing is fair and quality is Superb! Thanks Mark, Trevor and the whole team at AQS!!! read more

Checked with these people several times. Paid them $1160. Here it is summer 2019, a/c still not working. The condenser was under warranty. They finally replaced that BUT....... they did that but failed to tell us the unit was TOO SMALL FOR THE HOUSE! Bought this house in 2014 - we have hired a/c people yearly - yet they all failed to tell us this until THIS year. Try Air Solutions instead. read more

Third time our AC goes down! First time when we paid the servicing Fee we had prompt service, Second Time it took 3 days ( it was memorial weekend so we understood) Now third time AC goes down again, apparently if it is within 30 days we don't need to pay servicing fee. My wife called to schedule Tuesday 20th June and was told nothing is available until Friday. I requested service and said that I would pay out of pocket, got offered service for Wednesday 21st June. As active duty service member I feel it is unfair and unprofessional! I would like an explanation of why this happened! Brenda Ramirez Christian Ramirez read more

Today Armando come in to look at our ac unit he was very professional and organized that you for being quick and efficient!

Nothing but arguing and not answering customer concerns. I have called multiple days to find out where my install is after they sent me an email 2 weeks ago that say tentative install is tomorrow. Their manager Elenor just called me back but was continually walking over me every time I tried to discuss my concerns on the lack of communication. Finally when I told her of my dis-satisfaction, her reply was "you don't have to use our company, you can call someone else". And this is a manager.....WOW. I am stuck since they are the company my home warranty company sent me to. AVOID AVOID AVOID or you will have the same headaches !! read more

AQS did it again....got our AC working by replacing one part, the capacitor. Very nice and professional workers who were here within one-and-a-half days. Best of all, didn't pressure us to replace AC with an new one for many thousands of dollars. Which is what happened with another AC company we called out first. read more

I keep getting requests for a review, which is hilarious to me. So here we go. I ended up having to use this company through my home warranty to look at my AC unit. Once I finally got in contact with them, someone was able to come out pretty quick, which may be the only nice thing I have to say. We had switched the unit off so we didn't make matters worse by having it kick on by accident. The tech that came out looked at me like I was dumb and said, "well, it's off". Like... duh! I did that. He thought that's the reason it wasn't working. He turned it on and said "well, looks like a perfect unit to me, call us if it happens again". He was going to leave! After I practically begged him to keep looking (my house was climbing to 90 degrees inside, my unit wasn't blowing cool air), he came to the conclusion I needed a whole new unit. Went from a perfect unit to needing a whole new one. Wild. After going back and forth with this company and the warranty company (a whole other story) for a week, they gave us a total cost to complete the job, but the warranty company wasn't going to cover over $3000 worth of work. NO ONE would tell us why. I called and asked AQS probably 10 times for an estimate breaking down the costs and all I got was "we'll email it to you" "we'll call you back". Nothing. Finally I spoke to a woman who does the estimates, to which she told me they will NOT send me an estimate. I'm sorry, you want me to give you $3000 out of pocket just because?? What kind of janky company is this. I ended up taking a cash out from my warranty company and going elsewhere to fix my AC. I was shocked to see this company had any decent reviews let alone 5 star reviews. read more

I met Mike through a referral from my neighbor to service my heater and they did a fantastic job, on time and with a very competitive price. Now that summer is coming, they did a service for my AC unit and it works great so now we dont have to wait until the AC goes out during the hot days and be miserable! Thanks Mike and the AQS team! read more

Mike and his team are extremely Professionals, Affordable, and Knowledgeable . AQS is the only ones I trust to service my HVAC ! They also do preventive services .. read more

This is an awesome company. Not only are they knowledgeable and professional, but they are so down to earth and very friendly. they answer every question you have without trying to sell you anything. And their prices can't be beat by any other company. But they also work with many home owners insurances. I truly recommend them. read more

Mike did an amazing job I had a faulty part went out after warranty and he still honored a $400 part and 2 hours of labor because he said he loves his customers and will work 24/7 to make them happy! Will never use anyone else thanks a million Mike! Above excellent customer service! Oh and its one of my rentals so he dropped by immediately and renters were amazed because he was out within 24 hours of service call. Just amazed. Thank You this could of cost me a renter because it was 110 degrees outside and they had animals in house and a new born baby!!! Stellar Job read more

They been doing our yearly service, no complaint and great service! They will remind you of your bi-annual checkup of you a/c unit and furnace. read more

I called an set an appt to get a quote for a new home HVAC system. During the call, I specifically asked if they service our area and was told yes. The morning of the appt, I received a call at 7am saying that they don't service my area. This outfit is poorly managed. Thank goodness I didn't purchase from them. read more

Why would you send a technician out to examine a home if you're not going to be able to do the service. Let the customer save that time and money for a company that actual can. read more

Mark and Tyler showed up wearing safety gear. Mark and Tyler we're very respectful and worked as a team. They fixed the wiring to my AC which was causing the problems. Charged me a minimum amount of $77 and like true dedicated repair men left quickly to there next job to save another homeowner from the heat. read more

Great service fixed my AC problem in about 10-15 min ..I had no issue with my home warranty. I strongly recommended them. My tech was prompt he called before arrival . read more

We had the same guys come out to our house twice. Once for the heater. Which they fixed. Yayy. Now the air conditioner. (Seperate units) they also fixed. Very sweet, quick, and every time they came prepared for any thing that may be broken. Mark and Christian came got the job done! Both times! Very satisfied. Thanks guys. read more

Great service, called ahead to let us know they were on their way. Quick service, Will definately use them again.

Outstanding service. Was in a real bind when both my upstairs and down stairs AC went out. Mike arrived quickly, and with the hot temps, I needed help fast. I can't thank him enough for the quick and efficient service he provided. Very knowledgeable. A great experience. read more

Mark was absolutely fantastic! Usually a Home Warranty company sends out subpar contractors for service calls. But this was a fantastic experience. I will use AWS again for any services I need and also recommend them for all friends and family. read more