This review is long overdue. I've been meaning to write it for quite some time, but life gets busy…read moreand I kept putting it off. After the level of service I've received from Edgar and his team, though, I felt like they deserved the recognition. I've now had two experiences with this company, and both have been outstanding. The first time, my AC wasn't performing the way it should after another HVAC technician had replaced my blower motor. The system was running, but it just wasn't moving enough air throughout my two-story home. Something still didn't seem right. That's when I called Edgar. He came out, took a look, and within minutes identified the issue. He told me, "It's your motor. It's not blowing strong enough." He explained that he could tell right away because the airflow wasn't what it should be, especially for a two-story house. He said I should really be able to hear and feel the air moving much stronger than it was. What really impressed me was his honesty and professionalism. After diagnosing the problem, I asked him what I owed him for coming out. To my surprise, he told me not to worry about it and didn't charge me anything. I ended up contacting the previous HVAC technician, explaining what Edgar had found, and requested a refund for the motor. I then purchased the same motor that originally came with my system and installed it myself. Sure enough, the moment I installed it, the airflow improved immediately and the system started performing the way it should. Edgar was absolutely right. The second time I reached out, I was having an issue with my AC condensate pump and drain line. I wasn't able to get an immediate appointment because they were booked up, but the technician I spoke with was still incredibly helpful over the phone. He took the time to answer my questions and point me in the right direction. Following his advice, I disconnected the hoses and used my shop vac to clear out the drain line. It turned out the problem wasn't even the condensate pump at all. Once I cleared the line, everything started working properly again, saving me from replacing a part that didn't need to be replaced. Both experiences showed me that this company genuinely cares about helping people, not just selling repairs. Everyone I've dealt with has been professional, knowledgeable, honest, and willing to go the extra mile. As someone who works in the trades myself, I really appreciate companies that operate with integrity. Edgar and his team have absolutely earned my business going forward, and I highly recommend them to anyone looking for trustworthy HVAC service.

The job went wonderful removing and instalation in 4 1/2 hours said they would be here at 7 am got…read morehere at 6:40 started working right away had the old conditioner out and the new one up and in even instaled new thermastad. If you need air or heating work call the best Edgars great people

They were great people. They came on time. The told what the issue was and repaired it. We other…read morecompanies telling us that the parts are no longer available and we need to replace the whole system. Even tho we had it replaced 7 years ago. Lou and his son were great and honest. Thank you Would recommend.

From the owner: Lou’s Heating and Air Conditioning is a trusted, family-owned business, proudly serving the Inland…read moreEmpire since 1985. With 75 years of combined experience between the father-and-son team, we have built a strong reputation for providing high-quality heating and cooling services. Our expertise covers everything from routine maintenance and repairs, to full system installations, ensuring that homes and businesses stay comfortable year-round. At Lou's Heating and Air Conditioning, customer satisfaction is our top priority. We take pride in delivering honest, reliable, and affordable HVAC solutions tailored to each client's needs. Whether it's servicing an existing system, or upgrading to a more energy-efficient unit, we are committed to getting the job done right the first time. As a small, family-run business, Lou's Heating and Air Conditioning values integrity, professionalism, and personalized service. Our experience and dedication to excellence have made us a go-to choice for heating and cooling services throughout the Inland Empire.

Joshua L. came out to our home in Murrieta and thoroughly inspected our aging air conditioner unit…read more He provided a clear diagnosis of the issues (refrigerant leak and control problems) and walked us through practical solutions. He was completely honest, extremely helpful, and took the time to explain everything in easy-to-understand terms without any pressure. Joshua offered several repair and replacement options with transparent pricing, which helped us make an informed decision that fits our needs and budget. I highly recommend Joshua and the entire team at Integrity Air and Heating & Cooling. Professional, trustworthy, and customer-focused, exactly what you want when dealing with HVAC issues.

I rarely write negative reviews, but I felt compelled to share this experience so others can make…read morean informed decision. The fan on our outdoor A/C condenser stopped spinning. After doing some research and consulting ChatGPT to better understand the symptoms, I concluded that the most likely cause was a failed dual-run capacitor. I also watched several YouTube videos showing that replacing the capacitor is generally a relatively simple repair. Although I considered replacing it myself, I decided it would be better to pay a reputable HVAC company to confirm the diagnosis and perform the repair. My wife spoke with a friend who highly recommended Integrity, describing the company as honest and trustworthy. Based on that recommendation and the company's excellent reviews, I scheduled a service call and agreed to pay the $125 diagnostic fee. The technician, Josh, arrived, and I explained that the condenser was operating but the fan was not spinning. I also told him that I suspected the capacitor had failed. Josh retrieved a test capacitor from his truck, disconnected the leads from the existing capacitor, and connected them to his test part. The entire process took about ten minutes. When he restored power, the condenser fan immediately began spinning. At that point, I was genuinely impressed. His quick test appeared to confirm exactly what I had suspected: the capacitor had failed. Since replacement capacitors generally retail for around $20, I assumed the repair would involve installing a new capacitor, with a reasonable markup for the part, labor, expertise, and company overhead. Instead, Josh listened to the fan and commented that it did not sound very good and appeared to wobble slightly. He then returned to his truck to prepare several repair options. He remained in the truck for what seemed like an unusually long time for what I believed was a straightforward capacitor replacement. Eventually, I walked out and told him that the amount of time being spent preparing a plan made me concerned that this was about to become a lengthy and expensive repair. I explained that this was not what I was looking for. Josh said he would be finished in a few minutes, so I returned to wait. When he came back, the first option he presented was to replace the capacitor for approximately **$1,000**. He then began describing another option that included replacing the condenser fan motor. That repair would have added approximately **another $1,300-$1,600** to the bill, on top of the capacitor repair. At that point, I stopped him. I told him that I had researched the capacitor and understood it to be a part costing approximately $20. I directly asked whether I was mistaken in understanding that I was being quoted $1,000 to replace a roughly $20 part. Josh responded by asking whether I had gotten that information from ChatGPT. I told him that I could not justify spending $1,000 to replace such an inexpensive part, even allowing for labor, expertise, insurance, overhead, and a reasonable profit. At that point, the proposed price changed. Josh explained that the original estimate involved a higher-quality or premium part. He said that if I wanted a standard capacitor instead, the repair would cost approximately **$500**, with the $125 diagnostic fee applied toward that amount. Feeling somewhat relieved that the price had dropped from $1,000, I tentatively agreed. Josh then went to his truck to retrieve the standard capacitor. Fortunately for me, he did not have one available. We therefore scheduled a return visit for the following Monday. After Josh left, I replayed the entire interaction and became increasingly uncomfortable with how the visit had unfolded. The test capacitor had already demonstrated that replacing the failed capacitor allowed the fan to operate. Yet the initial proposal was approximately $1,000 for the capacitor replacement, followed by a substantially lower price only after I challenged the estimate. I also looked up replacement fan motors compatible with my condenser and found them listed on Amazon for approximately **$100-$300**. I understand that retail part prices do not include diagnosis, professional installation, warranties, company expenses, or profit. However, that comparison made the proposed additional charge of $1,300-$1,600 for the fan-motor replacement even more difficult for me to understand. Rather than wait until Monday, I went to Home Depot and purchased the correct capacitor for **$21**. After reviewing the replacement procedure again, I installed it myself in approximately ten minutes. The condenser fan immediately began spinning, and the air conditioner cooled our home normally, just as it had before the capacitor failed. I called the company and canceled the follow-up appointment. I want to emphasize that Josh was polite, personable, and easy to talk to throughout the visit.

returned home from a week long trip to find my ac was not cooling. I contacted Butler Heating and…read moreAir and was given an appointment for the next morning. Marcus showed up on time and was nice and professional. He quickly determined the problem. He had the needed part with him and replaced it in less than 20 minutes. Butler Heating and Air is now my go to for ac and heating needs. It is rare to find such a professional and reliable business these days, Butler Heating and Air is one of them.

Great experience with excellent communication. Marcus the tech was great - zero pressure. Told him…read morewhat I believed the issue was and he verified it. Also Butler was literally the only company out of approximately 6 that answered my questions when I sent a Yelp request for bids. Every other company was using the shady "oh our tech will get you pricing when they're on site" - like you really can quote what you charge for refrigerant? In my opinion, these are shady practices designed to take advantage of customers who might not be well versed in home repair. Butler is different, the company is honest and will take care of you and do what they say, 1,000% recommend!

Currently working with the AC Guy about my furnace crapping out. Had 5-6 companies come out just…read morecompletely try to screw us over or getting it to work for 1-2 days before shutting off again. We haven't fully resolved the issue, but the amount of effort to diagnose the problem has been great and they are very communicative. Even if we have to ultimately replace the unit, we will be using them.

A couple weeks ago I called the AC Guys to come out and check on a vibration while the AC was on…read more They arrived within the hour and determined a faulted motor. Two weeks later, they can back out and replaced the parts. Now, my AC is quiet and running like new. I can't say enough good things about thier professionalism, expertise and willing to help out their customers. These are qualities I look for when contacting servicemen to enter my home and make repairs. Great values, honest, up front and hard work. Thank you to Bryan and his team.

Reached out to Val from VA Air Conditioning & Heating as a family friend recommended for HVAC…read moreneeds. Val was very prompt given the peak demand season and ongoing heat wave in Southern California. Appeciate the availability to have a technician sent out to diagnose a leak. Val was able to send Jesus (technician) the next day. Grateful there are no upsales and frills on what is needed to be done. Exceeded all expectation and fixed a clogged pipe in the secondary unit in the attic. Price was reasonable. Definitely recommend VA Air Conditioning & Heating for your HVAC needs. I had reached out to 2 HVAC contractors and they were less communicative on scheduling a visit after providing initial information.

I put out a request for evaporative cooler service estimates and received an abundance of responses…read morevia Yelp. VA AC & Heating were prompt but also very good communicators, asking me questions to help facilitate the project for both myself and their business. Everyone was very professional and clear. Their quotes for service and parts were all fair. The technician was top notch. I highly recommend them!

We had been doing some research on A/C units and were given Caribou comforts number by a friend…read more Because we trusted this person, we gave them a call. SOOO Glad we did.   Their Tech came out and was here on time! and VERY professional!!  Instead of trying to sell us from the gate, he took the time to find out what was going on, and what our "desires" were, and then EDUCATED us on what would work best in our house and why. Because of this, we understood why he couldn't just "quote us a price" on the phone.  We had several other estimates from well-known companies and learned we were being oversold.  We purchased the system from Caribou Comfort that was perfect for our house and needs. The cost of the system was priced fairly. We could not be happier. Highly recommend Caribou Comfort! 5 stars for sure. Would give 10 if we could.

We have had our new HVAC system for a little over 6 months and we are really happy about the…read moreoutcome. Professional staff and installation. Competitive pricing and independently owned. Had our first regularly scheduled service appointment today and it reminded me to give them a shout. Thank you Caribou Team!

Juan was super quick to diagnose the problem, and super quick to fix it. We had cool AC in a matter…read moreof minutes, would recommend to anyone in the area!

Juan did an amazing job. Perfect timing for the summer weather coming up. If I can give him 10…read morestars I would!

Matt Day is the sales associate but he is much more than a sales associate. He understands Air…read moreConditioning. He recently helped to diagnose a minor issue that is being corrected. What sales associate does that after the sale? I know of none. The company has responded to all our needs immediately, that also is almost non existent. We chose a Carrier Heat Pump and are truly satisfied. Terrific value for todays world.

I contacted this company to inspect a persistent musty odor coming through my HVAC system when it…read morerains. The salesperson who came out told me my ducts were "ripped" and needed full replacement, quoting nearly $6,000. He stated this was the only solution to resolve the smell. After I explained that I could not afford that, he then strongly pushed a $1,300 air purifier as something I "really should" purchase. Feeling uneasy, I sought a second opinion from an independent duct specialist and shared the same photos. I was told the ducts are intact and that the outer layer condition does not impact airflow or cause odor. I was also advised that a rain-related musty smell is more consistent with a moisture issue, such as a roof or pipe leak -- not duct failure. This experience was extremely stressful. Being presented with a costly, urgent repair and then upsold an air purifier -- only to later learn the ducts may not be the issue at all -- left me feeling misled. I would strongly encourage others to seek a second opinion before agreeing to major HVAC duct replacements.