Joshua L. came out to our home in Murrieta and thoroughly inspected our aging air conditioner unit…read more He provided a clear diagnosis of the issues (refrigerant leak and control problems) and walked us through practical solutions. He was completely honest, extremely helpful, and took the time to explain everything in easy-to-understand terms without any pressure. Joshua offered several repair and replacement options with transparent pricing, which helped us make an informed decision that fits our needs and budget. I highly recommend Joshua and the entire team at Integrity Air and Heating & Cooling. Professional, trustworthy, and customer-focused, exactly what you want when dealing with HVAC issues.

I rarely write negative reviews, but I felt compelled to share this experience so others can make…read morean informed decision. The fan on our outdoor A/C condenser stopped spinning. After doing some research and consulting ChatGPT to better understand the symptoms, I concluded that the most likely cause was a failed dual-run capacitor. I also watched several YouTube videos showing that replacing the capacitor is generally a relatively simple repair. Although I considered replacing it myself, I decided it would be better to pay a reputable HVAC company to confirm the diagnosis and perform the repair. My wife spoke with a friend who highly recommended Integrity, describing the company as honest and trustworthy. Based on that recommendation and the company's excellent reviews, I scheduled a service call and agreed to pay the $125 diagnostic fee. The technician, Josh, arrived, and I explained that the condenser was operating but the fan was not spinning. I also told him that I suspected the capacitor had failed. Josh retrieved a test capacitor from his truck, disconnected the leads from the existing capacitor, and connected them to his test part. The entire process took about ten minutes. When he restored power, the condenser fan immediately began spinning. At that point, I was genuinely impressed. His quick test appeared to confirm exactly what I had suspected: the capacitor had failed. Since replacement capacitors generally retail for around $20, I assumed the repair would involve installing a new capacitor, with a reasonable markup for the part, labor, expertise, and company overhead. Instead, Josh listened to the fan and commented that it did not sound very good and appeared to wobble slightly. He then returned to his truck to prepare several repair options. He remained in the truck for what seemed like an unusually long time for what I believed was a straightforward capacitor replacement. Eventually, I walked out and told him that the amount of time being spent preparing a plan made me concerned that this was about to become a lengthy and expensive repair. I explained that this was not what I was looking for. Josh said he would be finished in a few minutes, so I returned to wait. When he came back, the first option he presented was to replace the capacitor for approximately **$1,000**. He then began describing another option that included replacing the condenser fan motor. That repair would have added approximately **another $1,300-$1,600** to the bill, on top of the capacitor repair. At that point, I stopped him. I told him that I had researched the capacitor and understood it to be a part costing approximately $20. I directly asked whether I was mistaken in understanding that I was being quoted $1,000 to replace a roughly $20 part. Josh responded by asking whether I had gotten that information from ChatGPT. I told him that I could not justify spending $1,000 to replace such an inexpensive part, even allowing for labor, expertise, insurance, overhead, and a reasonable profit. At that point, the proposed price changed. Josh explained that the original estimate involved a higher-quality or premium part. He said that if I wanted a standard capacitor instead, the repair would cost approximately **$500**, with the $125 diagnostic fee applied toward that amount. Feeling somewhat relieved that the price had dropped from $1,000, I tentatively agreed. Josh then went to his truck to retrieve the standard capacitor. Fortunately for me, he did not have one available. We therefore scheduled a return visit for the following Monday. After Josh left, I replayed the entire interaction and became increasingly uncomfortable with how the visit had unfolded. The test capacitor had already demonstrated that replacing the failed capacitor allowed the fan to operate. Yet the initial proposal was approximately $1,000 for the capacitor replacement, followed by a substantially lower price only after I challenged the estimate. I also looked up replacement fan motors compatible with my condenser and found them listed on Amazon for approximately **$100-$300**. I understand that retail part prices do not include diagnosis, professional installation, warranties, company expenses, or profit. However, that comparison made the proposed additional charge of $1,300-$1,600 for the fan-motor replacement even more difficult for me to understand. Rather than wait until Monday, I went to Home Depot and purchased the correct capacitor for **$21**. After reviewing the replacement procedure again, I installed it myself in approximately ten minutes. The condenser fan immediately began spinning, and the air conditioner cooled our home normally, just as it had before the capacitor failed. I called the company and canceled the follow-up appointment. I want to emphasize that Josh was polite, personable, and easy to talk to throughout the visit.

Allen was very knowledgeable and friendly. He and Ethan were on time and explained everything that…read morewas happening and what my options were to solve my problem.

THE BEST!!! This company has always been reputable but was recently taken over by a family owned…read morecommercial company and their service is top notch! To have a residential company that has commercial experience is priceless!

Advanced hit the mark. They arrived on time and quickly diagnosed my AC problem. They knew what…read morethey were doing, methodologically moving from one process to another until they found and corrected the air flow problem in my system in the attic. Even though I was apprehensive about this, not once did I feel they were trying to up-sell me some BS diagnosis, straight shooters, highly recommend! In and out in less than an hour, awesome! As for the chick complaining about the part she found on Amazon for $15, get over it, do you really want to run the risk of installing some high voltage part yourself and getting electrocuted, or have a professional do the job, these guys have to make money too, they have overhead and profit to make, get over yourself!!! I would def hire Advanced again, no BS, just quality work, get what you pay for! So pleased with their service and pricing!

The response time and availability of sending techs to fix the problem is incredible. Crystal is…read morevery polite and even gives an update as to when the tech will arrive at my house. Daniel is on point and knows exactly what he's doing. They are very professional and affordable service fees. Definitely will contact them once I'm ready for my unit upgrade. Thanks, Daniel!

I called Amber Air as they installed my ac unit years ago. Thankfully they put a sticker on it way…read moreback when. The unit needed service, as it wasn't keeping up with the extreme heat we were having. I am so happy with the service I received from Josh & Johnny on 7/16/26. They called to let me know they were on their way. They diagnosed the problem quickly. Johnny commented that he is learning from the best and I have to agree. The diagnosis and installing a new capacitor took just 30 minutes. When I asked for a break down of parts and labor instead of a lump-sum amount Josh was able to get me the info. The price I paid was very reasonable too!! I am also relieved that they didn't try to upsell me on one single thing. I will continue to use them in the future. Customer for life. These guys are honest as the day is long. Thank you!

Phil from Amber Air came out to give us a quote and was incredibly honest and professional. He…read moredidn't hesitate to address and resolve the issue right away, which truly speaks to his integrity. That level of honesty is rare these days and is the number one reason this company deserves five stars. Thank you, Phil, and the entire Amber Air team. You are truly reputable, and we will absolutely continue to use this company. Highly recommended and very referable!

As always cool air solutions was there to help us out! They helped us out with our gas line to our…read moreauxiliary bbq and fire pit. They covered and closed up all existing lines which had a small leak causing them to not work and ran a new pipe from our house to our bbq. Time and time again they do great work, friendly, reliable and very friendly. 100/10 for this project!

I completely lost trust with this company. I had an…read moreappointment for heater maintenance not too long ago. The technician stated everything was running okay except for the blower wheel. He said that it is completely dirty and needed immediate attention to be cleaned or else my system will not run correctly. I was given a quote and he asked if I wanted it done the same day. He did not show any pictures or anything to support his reasoning. I declined the service because I got a new system less than a year ago. I got a second opinion from a different company. The technician took out the blower wheel, took it out and showed it to me. It was not dirty just a few specks of dust. That was all! It was not in a condition where it was dirty and required immediate attention as stated from the tech from this company. This is very upsetting because the fact that the technician lied and just wanted to take advantage of making money. Do your research and hire a reliable and honest business!

Called the company, had a Tech here within one half hour. Scheduled install for the very next…read moremorning!! Jeremy was my installer, extremely professional and knows what he is doing. He explained what I needed without trying to upcharge me for things I didn't need. He was prompt, clean and very professional. I am extremely happy with this company and I will never use another company for my AC needs! Jeremy, thank you again for your knowledge and professionalism!! I am a very happy customer!!

Direct AC was super professional from beginning to end. We left a message over the weekend and…read morefirst thing Monday morning we received a call back. They sent out Van who checked our unit out and explained what all our options were. He was super professional and knowledgeable. They were able to get us a new unit the very next day. We had Jason and Arie come out for that and just like Van they were super professional. They answered all the questions we had, gave us great suggestions and left everything super clean. Very honest company, not trying to upsell anything. We'll definitely be using them for any future needs. Thank you for the great service!

returned home from a week long trip to find my ac was not cooling. I contacted Butler Heating and…read moreAir and was given an appointment for the next morning. Marcus showed up on time and was nice and professional. He quickly determined the problem. He had the needed part with him and replaced it in less than 20 minutes. Butler Heating and Air is now my go to for ac and heating needs. It is rare to find such a professional and reliable business these days, Butler Heating and Air is one of them.

Great experience with excellent communication. Marcus the tech was great - zero pressure. Told him…read morewhat I believed the issue was and he verified it. Also Butler was literally the only company out of approximately 6 that answered my questions when I sent a Yelp request for bids. Every other company was using the shady "oh our tech will get you pricing when they're on site" - like you really can quote what you charge for refrigerant? In my opinion, these are shady practices designed to take advantage of customers who might not be well versed in home repair. Butler is different, the company is honest and will take care of you and do what they say, 1,000% recommend!

After a new roof, solar and subpanel were installed there were a couple of corrective items called…read moreout by inspection, not Underlines fault just corrective..Marie (Project Mgr/Coordinator) was on top of getting everything corrected in a timely manner, Instrumental in the hands on corrections was Fredy, who performed the corrective actions in a timely and professional manner each with expertise requiring the knowledge and execution of multiple crafts. Kudos, a Job WELL Done.. Also Great Work by James and Paco(?)... Rating between 4 and 5...SO 5 (FIVE)

We initially contacted Randy with UEC in March of '26 for a roof repair estimate. He showed up on…read moretime, with a great attitude and was very patient in explaining where the issue was and the best way to go about repairing it. UEC's pricing for this estimate was on par with, and actually better than, other roofing contractors in our area. At the time of the estimate, we were involved in an insurance battle, and were forced to put off repairs as we dealt with this issue. Randy was very understanding when we had to put the project on hold, and as soon as we were ready, his crew got the job done. The property was left clean and they took all materials/trash etc with them when they left. We appreciated the clear communication, and the honesty we felt from them. The entire process was simple, straightforward, as promised, timely and efficient. Definitely recommend!