What sets TEMCO apart from others is the character of the ownership and management. The company…read morelooks out for the best interests of the consumer, and honors courtesy, fairness and fair dealing above all else. Case in point when a faulty heater was installed years ago by another outfit. The owner Tim documented the issues, and problem solving attempts, and was able to navigate a warranty replacement with the manufacturer, and provide a speedy installation of a new heater at a reasonable cost. It's comforting to do business with a company of high ethical character. I also admire a local company that invests in teaching and training local young talent so one day they can serve their communities with the same skill and adherence to the high standards of ethical responsibility of the current ownership.

Recently contacted Temco regarding our AC not cooling. This…read morewas during a several day heat wave when our AC stopped cooling. The owner visited after dinner, even though they were backed up with other calls. He helped us resolve the issue. I would highly recommend Temco

Very professional company. Very knowledgeable and solved my problem. Highly recommend this HVAC…read morecompany!

Terrible experience with this contractor. They started the mini split install, disappeared for a…read moreweek, and left many issues behind. Less than a month later, the system stopped working during a heatwave. I waited a full week for a service call -- and they never showed up. Unreliable, unprofessional -- stay far away!

The team quickly responded when I called and scheduled a technician to identify the issue after…read morewhich it was prompltly resolved. They took great care with floors and the room where they had to work demonstrating great professonalism and attention to customer experience.

Our HVAC just randomly died and I was having trouble finding people to come out. Came across the…read moreyelp reviews and decided to give them a shot. My call was answered by Cheryl (I believe that was her name...if not I apologize in advance). She was so courteous and helpful. Instead of taking my name and telling me someone will call me back. She actually took the time to walk me through some of the common problems so that I can troubleshoot. Once we figured out that the issue will need professional help she got me on the calendar as soon as possible. I was scheduled with Lou A. He was super communicative prior to the appointment. Once here, he quickly diagnosed that the problem was the capacitor and got the ac working in no time. Despite having a jammed schedule he did not make me feel rushed and answered all my questions. Their fees were fair and not one of those big companies where they will nickel and dime you for every little thing they do. I've used several hvac companies in the past and this has been the best experience thus far. We will look to use these guys for future issues.

Looking for a heating/air conditioning firm to replace and or service your unit? Look no further…read more This is the most professional company, in my opinion, that you will find in Bergen County. Their estimator Chris arrived, took his time and explained what needed to be done. The estimate was fair. Office staff is nothing but wonderful who return calls!! Amazing. They actually work with you for installation in accordance with your schedule. Whalen and Ives sent a team of professionals to my home that were simply amazing; each and every technician carried out his task perfectly. Not a minute of time was wasted. They arrived on time, which was shocking in this day and age. And....they cleaned up! Obviously the Owners are smart to keep their crews happy. Bravo! I will refer them business every opportunity I get!

We contacted Whalen and Ives after discovering standing water in our main-level bathroom that had…read morealready begun leaking into our finished basement through the baseboards. We mitigated the initial damage ourselves before their technician arrived on April 12. During the visit, the technician identified standing water in what he claimed was a pipe beneath our driveway and stated there was no blockage. He then inspected additional piping in the garage and basement using a camera and snake. While working in the basement, the technician removed a pipe cap, directly causing sewage and wastewater to discharge into our finished basement. He also attempted to remove a second cap, which cracked and caused additional water intrusion and damage. No reasonable containment or mitigation measures were taken to prevent contamination. Despite these events, we were told the issue had been resolved and that it was safe to resume normal water use, aside from running multiple fixtures simultaneously. The technician also stated that he was under pressure to leave for another job and received repeated calls from his supervisor during the visit. Within approximately 20 minutes of his departure, use of a single shower caused substantial water to pour from the same pipe that had been left unsealed. Representatives from a restoration company witnessed and documented the incident and expressed concern that the underlying issue had not actually been corrected. The following day, after repeated attempts to contact the company and to speak with a supervisor, a second technician arrived and suggested extensive pipe replacement at a cost of up to $50,000. By that point, we had already paid approximately $1,600 for services that not only failed to resolve the issue but had directly contributed to significant damage to our basement. We were also informed that replacing the pipe caps damaged during the initial visit would cost an additional $1,400. We later obtained an independent second opinion. That technician correctly diagnosed the problem, repaired the damaged caps, and confirmed that the extensive pipe replacement recommended by Whalen and Ives was unnecessary. According to that assessment, Whalen and Ives technician had misidentified the main water line rather than the sewage line. Throughout this process, communication from management was poor, documentation was limited, and invoices included charges for work that was not performed. Although a refund was eventually issued for Whalen and Ives initial visit, it did not address the broader damages, contamination concerns, loss of use of our home, or the disruption to our family while caring for young children. Our finished basement, which serves as a primary play area for our children, was left contaminated and unusable as a result of these events. Based on our experience, we cannot recommend Whalen and Ives.

If you've ever wondered if a company is reputable and cares despite having nothing to gain- I would…read morelike to share this story. I have a fledgling start up business. I'm not making a ton of money yet- in fact I'm scraping by though I'm growing. My A/C conked out and a company charged me for 2 visits totaling 1000.00 and said it was unfixable. I tried to use Gold Medal and they couldn't actually do the type of work I needed (huge chiller on the roof). But they listened to my story and still inspected and diagnosed the problem with my unit and gave me advice and information. My sales person was Tim and the technician he brought was Mike (or I might have those names flipped!)... They were so helpful and not condescending- which I have experienced in the past with other technicians. I was so impressed by them and will absolutely use them in the future and want everyone to know how honest and trustworthy these guys were. I'm so grateful!

I have used them for a number of years and have been dissatisfied with their work for a while…read more you never know who you are going to get. poor customer service. I just hired another company to do my spring update for air conditioning. the tech showed me how filthy the air conditioning condensers were. gold medal came out twice a year to do this, but they clearly never did the work. stay away.

It was one of those crazy 98 degree days in this summer of 2025...and the A/C decided to stop…read moreworking. One call and they responded within the day. They got it functioning within a few minutes. Here's the crazy part...it stopped again the next day. So another call, another visit. They gave us gave us the real news. Quick repair or full replacement. Since it was not our building, we elected to service the current system. I will definitely keep them on speed dial for the winter months!

Rob (owner) came out himself to investigate a call I made on Monday that our steam boiler was not…read moreworking properly, he accessed we'd need a new one and said it was corrode. Let's face it, spending that $ for the stuff you cannot see is never fun but Rob gave a good fair price. His techs - Mark and Robert -were here all day and did not stop until job was done, checking to make sure it was working properly and explaining the system to us so it can function for years to come. They were cordial in working in masks in this trying time (and with us wearing them in our home as well to protect them). Removing the old furnace was a task in itself as it easily weighed OVER 500 lbs and had to be broken up in two pieces to get out of our basement! I had used DB prior to for our annual AC checks, but this is the first big time job and couldn't be happier. Great service all the way around.

Joe installed 2 hot water heaters for us about 4 years ago with no issue. We called him…read moresubsequently to replace a toilet, he promised to come, and then "ghosted" us. We recently had a problem with the hot water heater he installed (he used a hose instead of a pipe and the hose started leaking), we did get him on the phone, he asked for pictures which we provided, and then there was no communication whatsoever. He did not respond to multiple texts or calls over the period of a month. If a business owner is not interested in taking on a job, that's fine. Just say so! But he did not stand by his (substantial) work, either. We had to hire a different plumber at significant expense to fix the leak. That plumber said the hose should never have been used for this installation.

Excellent, highly-skilled plumbers, easy and direct communication, fast and great quality service…read morefor very fair prices! Joe and Joe III did all the work for my entire kitchen remodel project and even helped (in a pinch) get my heat back on! Our entire home had not been updated since it was built in the 60's. Joe and his crew knew exactly what to do - even with the old/mess of a system we had previously. Works like a charm! My go-to plumbers from now on! Highly recommend!

First, loved the way they checked on what the issue could be through messages with the pictures…read more Instant feedback on the estimate cost. Second, loved the time they took and the way they cleaned up. It was quick and the result was awesome and professional. Third, although had a tiny leaking issue, they came right back next day in the morning and fixed it quickly. Last, I was worried that I would get some feedback regarding to like "it will be hard to do etc, so the estimate price will need to be adjusted. But turned out I worried too much! They went with the estimate they provided in the beginning, worked on the job without a single complain, and provided fast response and help after service. There was nothing I could complain!! They are awesome! It was a A+++ business with them. I'm just so glad that I was able to find a professional plumber that I could trust for my house.

I have a single family house. My plumber for many decades has retired; therefore I need to find a…read moresuccessor. I tried Grossman due to good Yelp reviews & a friend in Mahwah recommended them. I met with Grossman to swap out a toilet & the water controls in a shower (non-emergency service call). Matt came to my house to provide an estimate. We scheduled a time for him to return a few days later (11/2020). They came and they did a good job. There were no economic surprises. They cleaned up their mess and everything works fine. I've attached a picture of his neat workmanship of the shower cartridge (hidden behind the wall). IMO, he did a good job & I will be using Grossman again.

I was away on business and not only did Mike and his man come out in a blizzard to get our heat…read moregoing. He did something that was unbelievable to me. He and his man shoveled all the walkways and the driveway so my wife could get her car out in the morning. They did this because they wanted to make sure the repair would work, and after the installation of the part, there was a certain amount of time the system needed to reboot. I repeatedly tried to pay him for all the extra attention and he refused. This is a true pay it forward company. There are few of these type of businesses these days. He limits his client base because it's not about the money it's more of a passion for this guy. I wish you nothing but more success.

Mike is really great. He's been out to our house a few times to fix various disasters that other…read moreproviders (one contractor on bathroom reno, and one appliance purchase/install, one other quick thing) have left us with. Always super positive, very thorough, and fixes complete. He's the first person I think of when something occurs, so much so that I remember his name and company name even though it's been years between issues.

I loved working with Robenson to fix our gas furnace. Our basement thermostat was broken, making…read morethe room extremely hot while the rest of the house was ice-cold. Robenson was extremely responsive and called to set up a consultation ASAP. He got everything done within hours and went the extra mile to make sure everything was working. He was here for longer than he probably expected, but he did not ask for additional compensation, and his rate was very reasonable for the amount of work done. He also checked in a week later to make sure everything was good and that we were still satisfied. Highly recommend!

Robenson was professional, thorough, quick, and did not bat an eye at the disgusting condition of…read moremy attic, which is where my central air handler is located. Highly recommend!