I needed a special bolt thing for my vintage Corvette so I could attach a custom front plate and…read moreneeded it quick (rather than purchasing online). This was my first time at Ace Hardware as I usually (and begrudgingly) shop at Lowe's, but was advised by a friend that I'd have better luck here. I appreciated the smaller, cozier feel and was even able to find the aisle with bolts myself - but one entire side of the aisle was drawers and drawers of a gazillion bolts and screws. I was able to find a staff member to help me pretty quickly, and he set about looking for a match. It took him about 10 minutes but he did find a match, and then apologized for taking so long. I was overjoyed and said you're amazing! No way would I have found that little piece of metal by myself. I paid my 3 bucks and went on my way. I will definitely turn to Ace Hardware first for all my weird little hardware needs!

Incredible service - saved my day!…read more Visiting from out of town. I came in with a broken stroller wheel and an urgent problem. Employee was a lifesaver--he fixed the axle in five minutes for less than a dollar. I tried to tip for the amazing service and he wouldn't even take it. Old-fashioned customer service!

We unfortunately had a flood and the repair company threw out the bedroom slider door tracks along…read morethe way. I called the manufacturer to make sure I could get just the tracks and they assured me I could. I went to Home Depot and they were able to order the tracks only but I thought I should check with a local retailer and if the prices were the same or close that I'd give the local small business the business. From the moment I walked into Palm Desert Door I was greeted by Juan Salas, Sales with disinterest. All the roadblocks... I don't think we can get "just the tracks" but I already knew I could. He supposedly called the manufacturer and they said they told him, "only the Manager could give a quote to them for just the tracks". Salas suggested rather than wait he'd call me back with the quote. I'll bet you can guess what happened... HE NEVER CALLED BACK and we're now 2 weeks later. Guess what? I said not likely I'd ever give this company my business now or in the future and went back across the street and ordered them from Home Depot... and, they're received and installed with P/Desert Door in the rearview mirror!

We chose Palm Desert Door & Hardware based off their website and mission, as we are looking to…read morereplace our front door and side lights. We were expecting knowledgeable and professional service but instead encountered Blaine S. who was inattentive, rude and condescending. First of all, he ignored us for the first 5 minutes while he was on the computer. Then spoke to us in a manner that felt disrespectful and in a hurry. The lack of basic courtesy is unacceptable. We will go down the road to Next Level Door & Millwork instead. We would not recommend Palm Desert Door & Hardware to any other person. They were way off their mission statement on website. Renee

Ace Hardware in Palm Springs is like no other Ace Hardware you've been to in ANY other state…read more Here, in Palm Springs everything seems brighter, more colorful & happier.... It's a joy to walk around this store and see the enticing wares that are on display for all to see & buy.

I found a hedge trimmer on this store's website listed for $339.99 and it said it was in stock…read more When I went into the store, the price on the item was $409.99. A really nice sales associate checked with the manager and told us it was on promotion, so he had us bring the item up front to purchase it. When we got to the register, it would not ring up at the promotional price. The manager then came over and immediately started insisting the price was wrong and aggressively trying to prove it to us. After going back and forth, he finally said their system was wrong and claimed this was a model they never carry. The whole interaction was unnecessarily rude and dismissive. He refused to honor the price that was listed online, even though the store staff told us it was on promotion. We can literally still buy it online for the price that brought us into the store in the first place. Way to lose a customer for no reason. If your prices are wrong online, as your own staff said, and your team does not know what is on promotion, that is a management issue, not a customer issue. The sales associate was helpful, but the manager's attitude completely ruined the experience. Rude.

Needed a new screen. Took it to Lowe's and they instantly said "True Value." So, off I went…read more In True Value I found a large sign saying "Screens" in the back. A friendly gentleman told me the frame was fine and he could change out the screening in 10-30 minutes. He did it in 10, and it was perfect. So just wanted to put in a 5 star review and say thanks. Made my day.

This is a great old school hardware store that has just about everything you need for a do it…read moreyourselfer There are actually knowledgeable people available and happy to help you Highly recommend this Ace Hardware location over a Lowe's or Home Depot any day

Like to give thumbs up to Anthony in flooring for loading up my cart of a dozen cases of 1'x2'…read moretiles today!!! Patrick. Dude, you've helped me loaded up my SUV many times, refused tips. You have an outstanding personality that knows how to work with the public!!!!

Went to Check out on May 5, 2026 and again on May 6, 2026 and both days no bags at Check out…read morecounter ... How is it no one ordered bags ? How can a retail store be out of bags ? I was told bags are on order...but for how long ? Very disappointed

I used to go to a different building material store. After consistently bad service, I thought I'd…read moretry Lowe's. Holy smoke, they are so nice, and the store is clean! Prices are about the same, but the experience is better. The Pro account is easier for accessing benefits. At this store, more than some of the others, the plant clearance has fairly healthy plants that they just want to move out. That's a nice treat. I only wish they rented large equipment too. Still, for what they do, I'm glad I've given them a try.

The mistake is that we even gave this store a second chance. The second time we have ordered…read moreappliances and delivery is a nightmare? But their excuses is it's a third party company that does the delivery? When asking for help from the appliance department or manager Rita they couldn't care less. Now I see why with a 2.5 star rating appliance delivery is the least of their concerns? It's amazing that upper management doesn't monitor their reviews better at making management decisions? Never again on appliances from Lowe's

These people are scammers!…read more They tried to charge me 4X industry standard pricing. I've had accounts at dozens of supply houses for three generations. They tried to charge me $75 for a 3/4" x 48" black nipple. And then I got attitude when I canceled the order.I went to Home Depot and bought the same products for 25% of the cost. Stay away!

Great friendly service on a difficult part to locate. shout out to Jerry and his persistence…read morelocating bathtub drain plugs in a bright gold finish.

Easy in. Easy out today…read more Fertilizer for my palms succulents. And black widow killer. I stocked up. Haven't seen one in 12 months since I started spraying with it.

Fantastic customer service. Isaac, Antonia and Mike took…read morethe extra time to help me with my project and made the returns a straightforward process for me. Thank you!

Had two AC pro heat pump systems installed during major remodel of our home. Most everything works…read morevery well EXCEPT: --The wall-mounted thermostat does not integrate with the 1-way ceiling cassettes (rectangular, fits between joists). The wall mounted thermostat is unable to command the cassette's motorized access to filters, i.e. we can't clean the filters. The "fix" was to disconnect the wall mounted thermostat and related interface box, and revert to the hand-held remotes, one each for each of the five ceiling cassettes. --The hand-held remotes do not control the temperature because our rooms are too large for the "follow me" mode to operate (this uses the temperature of the remote to control things). --Overall a strong "do not recommend" for anything over than single-room simple setups because the thermostat setups are nearly useless. --Technical support and documentation support from AC Pro has been sketchy and nearly useless. --The thermostat situation is very unfortunate because the units are quiet and efficient - all I need is a thermostat setup that is actually useable (controls temperature and allows the motorized filters to be accessed).

Outstanding Service and Knowledgeable Staff! I couldn't be…read moremore impressed with this HVAC supply store. The customer service is top-notch -- friendly, helpful, and genuinely committed to making sure you get exactly what you need. The staff took the time to answer all my questions and even offered expert advice that saved me both time and money. Everything was well-organized, and the inventory was solid. this is the place to go. Highly recommended!

I love Harbor Freight on Date Palm. The store is always clean and the employees are always willing…read moreto assist. I've shopped here countless times, finding deals in every aisle, picking up wheel chocks for the RV, cable ties, handtruck, the list goes on. Today I picked up a free 4 in 1 screwdriver, no purchase necessary. Thanks Harbor Freight!

Charging restocking fees on defective tools. So now I'm out even more money than before I went…read morethere because their broken tool did not work so they charged me to return it. It's the second time this tool broke too. I bought two. Never again. I just spend 3 grand there over the past 3 months. Never again