Todd answered call on Sunday morning and sent over a technician in about 3 hours. The first part…read morethat gave me some confidence is when my first call was answered, as Todd walked me through a few possible diagnostics over the phone before committing to any technician time. My furnace had gone out on Friday, and my own troubleshooting on Saturday didn't reveal any quick fixes. When he sent Randy over, Randy was able to identify the problem with an overheating fan motor. He reset the circuit and worked with me in clearing up the dirt around the fan blower to get the necessary airflow to keep the system running at the right temp. No furnace replacement necessary, which I have seen others jump right into the sales process instead of the diagnostics that Randy did. Thanks for the quick easy and cheap repair.

Randy and Todd are my family's heroes. We were told we had to replace our compressor. Randy came…read moreout and fixed our 13 year old compressor and saved us $8,000.00. They are professional, friendly, extremely knowledgeable and very affordable. I will call them first next time.

I would not recommend this company to anyone!!! We used Wallin Heating and Colling to install new…read moreheater and AC in our condo. During install the owner showed up with 2 additional techs that looked like they were hangover from alcohol. I cought them looking into my fridge without a permition. They damaged my walls while uninstalling the old heater. But the biggest disappointment came when I saw how they installed new unit. Very sloppy job. Missing parts, missing seals, equipment not installed properly. Water dripping from a pipe in a closet, water dripping inside the heater unit. Wiring exposed. I'm not even sure how can this type of service can survive nowadays. Stay away!!! I spent another 1000$ to fix all this mess

Called Greg on Feb. 6. He showed up on Feb. 10, said he needed to talk to tech support before he…read morecould fix the problem. Greg came back on Feb. 14, said we needed a part. Texted on Apr. 9. Greg responded that he'd been in accident and was sending a colleague. Greg said he would come on Apr. 19, but didn't show up. Brandon came for about 5 minutes on Apr. 20, left saying he needed to get a part. Texted Greg on Apr. 29, left a voicemail on May 6, texted on May 8, with no response. Texted Brandon on May 13, with no response. Left a voicemail for Brandon and texted Greg and Brandon on May 17, with no response. Contacted another HVAC company, who came out on May 22. They refused to work on our unit because Greg or Brandon had left it in an unsafe condition, with several exposed wires. Texted Greg and Brandon on May 22. Greg said he would call that night. He did not call. Texted and left voicemails for Greg and Brandon on May 23. No response

Mark was great. He came over to help me get my heat back on the same day I reached out. He did a…read morethorough assessment and helped teach me a couple things along the way. He is super knowledgeable, communicative, and friendly. Highly recommend!

Mark has been instrumental in keeping our house's AC and boiler systems up and running for years…read morenow. The knowledge and skills are impressive to say the least. What also has us coming back is Mark's willingness to take on the challenges of our older equipment that some repair services won't touch. His transparency is refreshing as well. I believe Mark is an educator at heart. He talks you through his logic in a way that makes you feel at ease. Frankly, I don't know who else to trust. Highly recommended.

They've had my machine since May (it's August) and "haven't had time to get to it". I told him I…read morewas coming to get it this week and he said "he will try to find time to put it back together". It's been months and it's just been taken apart. Unless you have 3 months to spare or don't actually want your machine back, go somewhere else. Not very responsive and they do clearly don't operate under the business hours they claim to or else my company would have our coffee machine back. Update: I called a couple times throughout the day multiple days trying to get ahold of someone and I left 1 voicemail and they blocked my number and still have my coffee machine. Very poor service

Housa was great. My machine was fixed well & quickly at a very reasonable price…read more He doesn't have a brick & mortar store as he is generally out servicing professional machines but he took the time to repair my single serve Italian model.

Had a minor electrical emergency at our place and called Al. He was in the middle of another job,…read morebut was really close. He was at our place in less than 30 minutes, spent another 30 diagnosing the problem and gave us a temporary fix until he could come several days later. A few days later he came with his son and they spent almost the entire day pulling all the old ceiling/attic wiring from our 100 yr old Bungalow. They replaced everything with new wiring all the way to the breaker box, installed some new switches/dimmers and a new ceiling fixture. They did a great job and cleaned up everything completely. It's so hard to find honest contractors in Chicago and Al is just a fantastic person to deal with.

Can't say enough about this father and sons team. They were on time, professional and respectful…read more They did an amazing job at an unbelievable price. I highly recommend them!

I am telling you... save your money, time, and spin and do DIRECTLY to Ruben. I have a complex,…read moremulti-zone system. It was clear to me that there were a couple small things going on. To note: I have articulated challenges over the years to multiple other vendors (two who came recommended). No matter the challenge, convo would start with sounds like you need to change your filter. Pardonnez-moi? You are under the impression that as a homeowner of this home for over a decade that I am unaware of filter grades and replacement schedules? They would pretend great confidence and then their recommendations would scream "guess" and typically come with a big bill. Not with Ruben. Service requested. Prompt and communicative response. He listened, did a thorough inspection, walked through the recommendations, they were clearly root causes easily remediated. I'm telling you: high quality, value, expertise, no sales pitch, incredibly responsive, communicative and just his whole team is a pleasure.

Ruben and his team at Polar Vortex HVAC were fantastic to work with! We had a pretty tough project,…read morebut Ruben handled it with totally professionalism and got everything done in a timely and cost efficient way. He really knows his stuff and made the whole process feel smooth and manageable. What really stood out was how he went above and beyond the scope of work to make sure everything was done right. You don't see that kind of dedication everyday day and we couldn't be happier with the results. His crew was great - friendly, hardworking and respectful throughout the entire job. If you're looking for reliable HVAC work and a team that truly cares, Ruben and Polar Vortex are the way to go!

Came out promptly first which was appreciated and diagnosed that the dryer motor was dying and that…read morewe should keep an eye on it and if it continues reach out and would apply the service change should we need his further assistance - which was thoughtful advice . A couple weeks later the situation reoccurred and indicated we need a new motor so we ordered a motor and there was an error on shipping .Motor continues to stop intermittently and the workplace was left in terrible status ;debris everywhere and we still have an appliance that does not operate consistently. $500 could have been applied to a new dryer. Will not use this provider again

Paul is the man. I've had him come out numerous times. Straight and to the point. Doesn't screw…read morearound, honest and fair pricing. I also don't write reviews but I saw the 1 star here from the clown who doesn't know how service calls work and felt I had to in order to level out the overall average. To that person do your homework. Every service technician is going to charge a trip fee as well as markup parts. They make their money off of parts. If you knew what to buy and how to install it you wouldn't need to call them. Correct? Don't be a know it all, call Paul.

Our heating hasn't been working right in our new home. And with the temperature dropping below…read morezero days in a row, that's a huge issue. Our insurance put us over to Joe's and today is the FOURTH time they didn't show up. I tried to call with no answer and the mailbox is full so I can't even leave a voicemail. The outgoing message said to text and they didn't answer that either. I hate leaving negative reviews but this is ridiculous. This place is definitely not reliable. With the weather the way it is, don't take a chance on these guys. You'll end up frozen over with your thumb on the angry emoji.

Joe just pulled out of my driveway & there's nothing else I want to do besides give him & his…read morecolleague, Joe, all the credit that they deserve. Surprise early heatwave in Chicago and my central AC stopped working completely. When I reached out to Joe it was 98 degrees inside and I was living on a prayer - I figured I'd need one to find someone to come take a look for me. First call I made was not in fact to Joe but another competitor in the area & I got an estimate of 5 business days for them to come take a look. My next call was to Joe which was at around 4:30 pm on Tuesday. I got through to him right away. Joe was friendly and very receptive. Right off the bat he was up front and honest with me saying that the soonest he could come would be about 24 hours give or take because of already booked appointments. I appreciated the honesty, opened my day, and booked the service appointment. To get technical it was only in fact 17 hours that I had to wait & when Joe showed up I was so worried that something major was wrong and that I would either not be able to afford it or I'd empty my bank account trying . Long story short, Joe reassured me and it turned out that my AC system just needed a really good cleaning and a shot of Free-on. I spent PENNIES compared to what I thought I was going to have to shell out and I was absolutely blown away to have met such an honest, capable AC guy. Less than 2 hours and it's already 5 degrees cooler inside. I was so taken aback, to be honest. To have such a wonderful customer service experience seems so rare these days. Joe is already booked to come back and do a maintenance system clean in 6 months. I highly, HIGHLY recommend Joe for any and honestly all HVAC jobs. There's a comfort in knowing you've "got someone to take a look". I snagged my "hvac guy", should too! : )