We walked in excited to check out the bikes! Sadly, it was very uncomfortable experience. We were not greeted or acknowledged at all, even though we tried to make eye contact many times. The walk out of the shore felt like a walk of shame. read more

Customer service was top notch! As soon as I walked in the shop I was greeted & the service tech looked over my bike very thoroughly. I'll definitely be back! read more

Trek Bicycle Newington - Servicing my cruiser - Bikes Near Me - Newington, Connecticut

Excellent customer service, staff is very knowledgeable with all different types of bikes

Holy crap! The reviews about them being anuses are true! Chip on shoulder am attitude that doesn't scream I want your business. Comically bad customer service. If that restaurant that is supposed to insult you was a bicycle shop, this is the equivalent! read more

Customer service! Excellent knowledge of products. Purchased two bikes and very pleased.

I bought a bike here about seven months ago. People were very friendly and helpful and help me find a bike that fit me perfectly. I brought my bike in for service today. It's a little over the top with Covid. You have to wait to go in and they take your temperature which I've never had my temperature taken at a retail store. I have heard that I will be told that there is quite an extensive amount of repairs that will be needed during my tuneup so we shall see. read more

Trek Bicycle Newington - Outside - Bikes Near Me - Newington, Connecticut

These are real nice people who work here. I am glad i got my entire family bikes here. Highly recommended.

In a time when 24 size youth sized bikes were no where to be found this place recommended putting in an advance order and reported the bike would be in 10 days. They lived up to their promise. Nice bike for my 9 year old. I had to bring the bike back the next day to get a kickstand installed and all is well. Bike was incredibly lighter than his previous bike. Love Trek bikes read more

Trek Bicycle Newington - Bikes Near Me - Newington, Connecticut

Asians profiler alert. Owner came in hot and said don't touch anything if your not going to purchase. No signs of staff will take out bike if interested to buy. read more

Trek Bicycle Newington - Will get harrast if your ASIAN. - Bikes Near Me - Newington, Connecticut

I'd strongly recommend avoiding this store if you are interested in purchasing or servicing a bike. They promised me a bicycle for my son which was delivered months late. When he popped a tire, they refused to expedite service on his bike and told me to either wait a week to replace a tire tube, or to go elsewhere. These folks are a perfect example of how businesses simply don't care about the consumer anymore. Instead of apologizing for poor service, their attitude is simply "screw you, if you don't like it go somewhere else". Thank you Trek of Newington, I will buy a bike elsewhere that wont disintegrate with the normal use of a child. read more

I still don't know how this store stays in business???? This is the 3rd and final time this store has secured any money from me ever again. The staff here are just the absolute worst, and here's why: Today my husband texts me and says, can you get in touch with the store, I've been notified my jacket is in the store. So I said sure I'll call, and find out if they will let me pick it up for you. So I call and the man I spoke to was just a knuckle head right off my the rip. I said hi and explained my husband was advised that his jacket had arrived and asked could I possibly pick it up for him? He retorts with I don't know that it's here, did you even get a notification. (Now he never asked my name either or my husband name or for the order #.) and proceeded to tell me that we would receive a notification when his order had arrived. Which he had zero intent on listening as he hadn't thus far..... So at this point I quite frankly had zero intention of arguing with him and just said whatever and hung up. I then advised my husband and he said well that's cool, a guy named Casey reaches out to me to let me know it's there, so I don't know what their problem is, I will call. So he gets a woman this time, we are now 3 people deep and she also doesn't ask for his full name or order # and proceeds with the same spiel and then changes her tune and says "well if Casey told you it's here, it must be. " We cannot get a straight answer out of her either. Now my husband is understandably mad, because now not only does he not know if the jacket is actually there as 2 out of 3 people are just utterly clueless and RUDE, and refuse to actually confirm the delivery, but now has to haul ass home from Branford to grab his personal vehicle to drive over to Newington to see if it is in fact there or not, since no one wants to actually do their job. To boot neither of us got to ride tonight...not happy, due to this debacle of completely inexcusable and unnecessary inability to do ones job! This is why people have moved to online shopping, and this includes bikes and bike related shops. I don't have to argue with anyone, a website takes my money without hassle and provides me a product without hassle and I certainly don't have to deal with rudeness or ask twice and it's usually a lower price! As I said before when it was Newington Cycles, once they have your money don't bother counting on any level of customer service, they won't and don't care. Seriously you've been warned expect a headache with this shop if nothing else! read more

Kickstands down, Newington Bike is the best bicycle shop around. Can you put a price on the freedom and enjoyment felt in cycling or on outstanding service this shop gives? Not if you could try. I have been searching endlessly, far and wide, for a three-wheel bike [or an adult trike]; I was fortunate to find the perfect one--as well as outstanding service and more--at Newington Bike. I called the shop one afternoon to inquire if they had such a bike, and was connected with Dave, one of the mechanics. (The owner of the shop is also named Dave; my contact was only through Dave who is a mechanic at the shop.) He said the shop does have something and went to check their inventory quickly to make sure. I was impressed when he did that for me!! He stated that even if that one sells before I come in to see it, the shop usually gets a shipment for one each week. Several days later, I stopped in to check out the bike and shop. I introduced myself to Dave and was able to see the trike in person. I fell in love with both the shop, its workers, and the trike. Less than a week from ordering my trike, it was shipped to the store and fully assembled. [The mechanic] Dave called to tell me it was ready and offered to drop it off at my home (as it would be harder to do with my smaller car and the trike's slightly larger width). Dave went out of his way for me and made sure I was happy with my trike, which I tremendously am!! He let me test drive it on my street and helped me make some final adjustments to make it perfect. It fits exactly to me. I very much appreciate all that he did for me. The prices may be on the higher side, but for the quality of products and the best customer service you receive, they are well worth it. I could not find a trike anywhere, only cruiser bikes that are low to the ground and are in a reclining position. It was a rare find, and Newington Bike has it!! They have a great selection of everything, from bikes to bike accessories to cycling clothing to swimming gear (for triathlons). Like Dave who helped me, the staff will look around for whatever you do need, too, if the shop does not have it immediately available. The staff is amazingly kind and helpful. Each person greets you and asks to help with whatever you need when you walk in. You will not want to go anywhere else for your cycling needs after you come here. There is nothing like the freedom and enjoyment you get cycling (in my case, tri-cycling), or the fantastic service at Newington Bike. Thanks to Dave and Newington Bike, I am able to finally feel that beautiful, refreshing breeze on my face as I peddle easily, exploring on my trike. read more

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Newington Bike Shop is a total win. We have bought one bike here for our daughter and get all of our bikes repaired here. Service is excellent and they service more than they sell. Prices are on the high side, but you get a free tune-up with your purchase. Everyone here is very friendly, honest and trustworthy. They are not interested in selling you a bike. They are interested in providing you with a great bicycling experience. And they succeed. From very high-end bikes and mountain bikes, to the training wheel set, they want to partner with their customers to make the whole experience a winning one. They carry accessories you have never thought of, too. You will pay more for your bike here than Toys-R-Us. But you'll never have buyers' remorse and the Toys-R-Us sales staff knows nothing about what they are selling. If you are raising a child, they'll help you every step of the way to get you what your child needs to have a positive outcome. This is the place to buy your bike. read more

Trek Bicycle Newington - Newington Bicycle Shop. - Bikes Near Me - Newington, Connecticut

Terrible customer service. They act like you inconvenienced them . Found another bike shop who was more than happy to have our business.

I am giving them 5 stars for excellent customer service and conflict resolution. had quite the misunderstanding there. I'm sure none of it was intentional on Trek part but I had reached my breaking point and was visibly unhappy. A different employee went out of his way to make things right with me. In every situation an employee can make a choice to make a problem worse or to make things right. read more

These guys took great care of us. We recently inherited 2 bikes; a Cannondale road bike and a Gary Fisher mountain bike..they aren't very recent models..I'd venture a guess they are about 5-7 years old and have been sitting for quite some time. After a careful inspection they simply said they needed a basic tune. They could have tried to upsell us new tires or new brakes or essentially the whole kitchen sink with their trade-in program, and we would have been none the wiser, but they didn't. Such integrity. We also grabbed us 2 helmets while we were there. Can't wait to take these bikes out for the first time! read more

My daughters bike had a messed up tire and the training wheels were off. I brought it to Trek bike, had a 1:00 appointment and they came right out. They fixed the bike and said no charge because it was an easy fix for them. Thank you guys so much and we will definitely be coming back if needed! read more

We were just in this store back in June to purchase a bike for my son, and spent well over $1000. We tried supporting the local business, during this time, regardless of how overpriced everything was. Went back in to purchase a bike for my daughter, and was met with rude and condescending staff member. Found the exact bike they had in store, online and paid a fraction of the price. read more

Had an issue with a tire on a new bike I purchased, my first tubeless bike. They took care of it under a break in period at no cost and patiently helped me to understand how I can possibly avoid the same issue in the future. read more

Trek Bicycle Newington is awesome. Trek doesn't have to be your be-all brand for this to be true for you, too. (Although one of my favorite bikes is my Trek hybrid.) what sets them apart? The people, and what they offer: service the knowledge the willingness to be there for you. For old time Newington Bike customers they did not skip a beat. For those new to the scene- let them help you get started. Today thirty minutes before closing I called with a bike cleat emergency- as in I needed my shoes again first thing tomorrow. I was welcomed to stop by, helped right away. No hesitation and no attempt to get me to buy new shoes. Grateful! read more

Very disappointed, went out of my way to come to what I thought was Newington Bicycle where we had many great experiences over the years. They acted like they were doing me a favor selling me a bike. After I bought it and went back to pick it up I saw the same bicycle in a different size on the rack priced $50 lower, I asked the salesman why I was charged more and he said there was a price increase and the price he charged me was the price. I indicated the price on the sticker is usually the price it has to be sold for and I thought that was a poor business practice. I asked to speak to a manager and after a feeble attempt to locate him he came back and said he was on the phone but the price I paid was the price. I will never bring any new business to them again! read more

I had been a customer of the old Newington Bike Shop for many years and always appreciated their service and support...but Trek Bicycle Newington takes that to a whole new level. From the front of the store to the back, the team is both professional and personable - and they really know their stuff! I recently replaced my 12-yr old Trek Madone 5.2 with a new Domane SL6 - and could not be more impressed by the experience. From Sales to Service (and everyone else, too), the Team took amazing care of both me and my bike, ultimately delivering to me the bike of my dreams! Kudos to Henry, Amanda, and, most especially, Ben ("the Bike Whisperer"). read more

The website suggests there are different ways to shop, including actually entering the store to store. It is in a strip mall with many other shops and restaurants that are quite busy with customers going in and out. Inexplicably, still no customers allowed in the shop. Why? What kinds of stuff are they doing in there? Service was okay I guess for having someone briefly come outside wearing a mask on a sweltering day to see what I wanted. I've been in the Middletown Peddle Power and the Avon Ridgeline stores lately, and they didn't have the virology lab protocols in place. To the shop: Please change your website. I wouldn't have driven out there. Thanks -- read more

Incredible service, reasonable prices and great interactions with the technicians. I highly recommend them for your bicycle needs.

Extremely helpful, courteous and knowledgeable about all things bike. Huge selection of bikes and accessories for everyone from the seasoned triathlete or mountain biker to children's first ride. These folks have classes, support athletic events locally and have personally set my 82 year old mom with everything she's needed throughout her athletic career... Right up to today -with a new computer for her indoor spinning. Best choice for biking needs in the greater Hartford area! read more

We went in looking for a bike for my 7 year old daughter. She ride as her bike everyday and needed to upgrade from the Toys-R-Us kids bike. The staff greeted us as we walk in. Talked to my daughter, measured her and let her test ride a couple of bikes in the back till she found the best one for her. This was the best experience we have ever had buying a bike. The staff is knowledgeable, friendly and they have a great selection. read more

I have not been there since Sam retired. But I bought four bikes from him over the years because Newington Bike is the BEST bike shop I have ever been in. It's large enough, and sophisticated enough to provide all your bicycling needs. Knowledgeable staff, and a large stock allow you to really explore your options. read more

We've bought bikes from this place in the past, but never again. We were comparison shopping with another similar bike shop in West Hartford and found Newington Bike to be much pricier. But the real surprise was in their rudeness and perfunctory treatment. They use to have a decent reputation, but I was very disappointed by their negative attitude and poor treatment of customers like us who had been loyal. Maybe it was just the person I had to deal with, but each should be an ambassador of the business and work toward helping customers find the right bike at the right price. Maybe they did, but by sending us elsewhere. read more

I took my bike in for a repair. The service was decent and they told me that the bike would be ready at a certain time, and charged me a certain price. After the deadline came and went, I called them and they told me that my bike was ready. When I picked it up, they charged me for labor (even though they hadn't told me that there would be any additional charge when I paid them the first time around) and when I got the bike home, I noticed that one of the tires was low. Overall it was a fine experience, but I felt like they didn't care about me at all, especially since they didn't even bother to contact me to let me know that my bike was ready to pick up. Also, what kind of bike repair shop doesn't even fill up both tires before returning a bike? In my experience, that's a basic courtesy. I'll definitely be taking my business to one of the many other quality bike shops in the greater Hartford area. read more

Way to expensive , they just replaced a cylinder of a front door business and charged me almost 400 dollars , just to change a cylinder that I paid 39.99 for 2 years ago , really the bill was actually 395.00 wow this is crazy , a friend of mines that has a business just 3 doors from me had the same problem and had his changed for 175.00 , I will never use this company again , this was an insane experience read more

great selection of bikes. The sales people are friendly and helpful. The customer service is above and beyond, the even did a quick tune up on my bike ( bought else where 6 months prior) for free! My brother and parents and now husband all bought bikes there. My big regret is I didn't get my last bike there too. The back parking lot is perfect for test riding. read more

This is a nice clean store. I interacted with the helpful staff and determined that this is a group that addresses the particular needs of the higher end cyclists. The inventory was well organized and the store was well laid out. I think this store has a eye toward the higher end market because while I was there the customers who came in were primarily researching high end components. The majority of the bikes they sell exceed $1000. They specified a bike that would work for me. They were helpful, there is no question they know what they are doing. read more

Newington bike is where my parents bought me my first bike. That was 20 years ago and the shop is still open. Maybe that's a testament to their work ethic. Their staff is friendly and knows a thing or two about bikes. Their shop is full of low cost to mid cost bikes. It caters to families and road bikers. Being mostly a mountain bike guy, I don't usually shop here. I feel their sales floor is lacking a good selection of full suspension freeride bikes. Testing bikes out is also an issue as they only have a parking lot to ride around in. A good bike shop will at least have a trail or woods out back or a dirt jump and newington bike doesn't offer any of these. On the plus side, they sell unicycles! read more

Nice shop and helpful staff. Much better than other shops i have been to. They have a good selection of bikes and gear.

Put in an early morning request for a tune up. They were able to get my bike turned around in no time. Quick, friendly, high quality service. Much appreciated! read more

Excellent service, friendly staff. They are always attentive and helpful when I go into the store. They are also quite knowledgeable about the bikes read more

Super courteous, attentive, and friendly staff. Desperately needed a repair on a bike before vacation and was preparing to drop it off and come back 2-3 days later as it was a busy Friday. Younger guy asked if I could wait 20 minutes. He dropped what he was doing and took care of it right then and there. This repair job will turn in to much repeat business as my family grows. I just wish I caught his name so I could give him the props he deserves. Good spot ! read more

I was very impressed by the man and lady who helped get me sorted with a new bike. Very helpful i will shop here again.

I traveled from Agawam MA and I have never gotten such great customer service the staff at this bike shop are truly awesome they paid attention to all my needs they help me fit into a bike they gave me a great trade value for a 2016 Scott Aspec 950 I traded in for a Trek Verve 1 I went on a 5 mile ride immediately after that and she she was flawless I'm so glad I got this Trek and I will never do business else where if its not with Newington Bicycle. Victor USMC read more

Great shop. They are very helpful and willing to work on old parts, old bikes, and take the time to fix stuff rather than just sell you new things. Friendly and chill. One of the best bike shops I've ever lived near. read more