Mike and his team are incredibly knowledgeable, efficient and fair. I have been taking my vehicles…read morethere for 7 years after having been refered to them by a mechanical engineer! Communication from Mike and the team is first rate. They keep you informed as to the status of your repair through the entire process. They honor their written estimates and meet or exceed their own deadlines. I recommend my friends and family to Kennsington Auto Clinic with pride. Confident that they will not only get a fair price, but deal with a genuinely friendly crew that clearly enjoys their craft.

My car is 5 years old, has never been detailed and I have 2 grandchildren. I'm not very good at…read morekeeping it clean. I am so happy with the results. It was easy to make an appointment and easy and fast to drop off and pick. And a very good value.

"Tom" runs an efficient and high quality business at the Germantown Service Center. His shop is…read moresmall and neat, no frills. He and his staff know the vehicles and requirements to repair and make his customers happy. He listens to you. We should also listen to his advice. My wife and I have been like "family" to Tom for over 12 years. He keeps our 1998 Dodge Van and 2005 Chevy SUV in pristine condition. Tom has a very faithful way about him. Not to rip-off his customers. He's honest and fair. He will make a great effort to get parts as close to cost as possible with little markup. The cost for labor is a "labor of love" and the bottom line to the customer beats any dealership quote. Ourisman gave me $650 quote on a repair, Germantown Service Center did it for $300! PLEASE respect Tom and his shop. He respects you. If you feel like you experienced a "hiccup" in delivered service from Tom, bring it to his attention with civility and respect. He will remedy your concerns, and will quality-check his staff technicians. Tom is a 5-Star Human Being!

I've been going to see Tom to take care of my Honda Accord and Mercedes ML320 for over fifteen…read moreyears now. Very few people know their way around an old Benz, and many mechanics won't even touch them beyond doing an oil change. But Tom has helped me save so much money and kept both of our cars on the road for fifteen years now. I highly recommend him and am so grateful that he's in the area.

You can trust them. Very rare these days. I've taken many…read morevehicles to them for many years. Andy is fantastic.

My coworkers and I've been getting regular maintenance here the past few years. Excellent…read moreaffordable service, personable, highly recommend.

**Honest, Skilled, and Truly Above & Beyond**…read more If you're looking for an auto body shop you can actually trust, I highly recommend Alex and the team at New Impressions. About a year ago, AAA referred me to Alex for a small job to buff some paint off my vehicle. It wasn't a big repair, but I immediately noticed how professional, honest, and detail-oriented he was. That stuck with me. Fast forward to about five weeks ago when my SUV was hit by a snowplow and suffered significant damage. When the insurance appraiser first looked at it, he believed it might be a total loss and told me to go to the shop to pick up my tags. As you can imagine, that was pretty discouraging. Thankfully, Alex took the time to go over everything carefully with the appraiser. After a closer inspection, they realized the frame was still intact and that the vehicle could actually be repaired. From that point on, Alex made what could have been a very stressful situation so much easier. He kept me updated throughout the entire process with calls, texts, and even photos of the progress. That kind of communication and transparency is rare these days and meant a lot to me. When I picked up my SUV, I was honestly blown away. The work was flawless. My vehicle looks brand new. Alex is clearly a perfectionist and takes a lot of pride in what he does. They even detailed the car inside and out -- it truly looks better than the day I bought it from the dealership. It's not often you find a business that combines **great workmanship, honesty, and excellent customer service**, but New Impressions does exactly that. Highly recommend.

great shop awesome place will recommend this place . they finish car fast services was awesome!read more

I have Dimitri work on all my cars . Pre work discussed up front extremely fair pricing . Cars…read morereturned clean and fixed what more could we expect. Thanks to the Whole Team at Conlon's

This was my first visit with Conlon - I went based on a recommendation from a friend. I have a…read moreVolvo that needed a 40,000 mile check up and did not want to go to the dealer. I'm so thrilled with my service! Demetri is the best. Such a unicorn in the automotive repair industry. He's HONEST and COMPETENT. I would highly recommend him and will definitely be returning for all my car service needs.

Joe and his team are awesome. Service is top notch, they're honest, and pricing is fair. My family…read moreand I have been coming to him for years, and we trust no one else with our vehicles!

This review is a long time in coming- Joe Basile has been my family's mechanic for nearly 30 years!…read moreHe is exceedingly honest, and his work is excellent and fairly priced. I've had both foreign and domestic cars, and Joe helped me with all of them. I have recommended him to several friends, who in turn have been going to him for many years as well. It's such a comfort to know you can trust his assessment of what work needs to be done, and what doesn't.

I can't speak enough about this shop, the owner, and the staff. The times in which we live now, you…read morecan't beat quality work as well as people of integrity. I absolutely love, love, love this auto repair shop. The owner, named Winter, and his wife are incredibly nice. As a woman, I had an issue with auto repair shops seeking to take advantage of me; unfortunately. I've been going for over five years, and Winter and his staff have always provided me sound counsel concerning my car. Of course, there have been times when you are forced to take your car to the dealership because of a special part or some type of recall that only they can do or provide. But you can bet that once they finish, and if anything, else outside of this goes wrong or is a concern, I'm back up at TOTAS for the care and maintenance of my car. Since going there, I just discovered that some of my extended family on my sister's husband's side, as well as a cousin on my mother's side, take their vehicles to TOTAS. Small world... It's a hidden gem in the heart of Silver Spring. I'm a firm believer that I want to see everyone (deserving) who works hard prosper as they should. The prices are definitely reasonable.

Love this place. They are so quick and efficient and reasonably priced. It is first come, first…read moreserved so bring your car in early and 99% of the time I get it back at lunch. They diagnose but don't push you to do anything you don't want which is awesome.

I bought a used car from MemberCar three months ago. I wanted to wait to write a review to ensure I…read moredidn't get a lemon. So far, so good. The sales experience was straight forward. I found the car online and it was reasonably priced, a little lower than similar vehicles at other dealers. Justin, who was relatively new at the time, was the salesman. We went for a test drive, then headed into the office to review the car history and sign the paperwork. The atmosphere was casual, no pressure. Justin attempted to answer my questions, what he didn't know, another salesman, Tony, helped with. The manager/owner also came out and discussed how they get and vet cars. Everyone was pleasant to work with and it really was a no-haggle/hassle processes. The paperwork was simple enough and I drove away with the vehicle the same day.

We purchased a car for our College aged son back in May 2024. We have purchased several cars in…read morefrom other dealers but decided to give Member Car a try. We took the car back to member car for A/C service three weeks after we brought it. It appears that the A/C issues that we had with the vehicle (That were not corrected) led to other issues such as coolant leak into the #3 cylinder (head gasket issues) which caused the turbo issue. Our son returned to school Richmond, VA four weeks later and alerted us that the car would not go above 20 miles per hour. We had him take the car to the shop in Richmond, and they alerted us that both the fuel injectors and the turbo have gone bad on the car. We found an outstanding shop in Richmond that diagnosed the issues that the car dealer should have noticed. Cylinder 2 and cylinder 3 misfire codes. The shop performed cylinder air fuel ratio test and vehicle failed due to cylinder 4 running too rich. Based on this the engine is more than likely leaning out the vehicle which is causing cylinders 1,2 and 3 to misfire. Cylinder 4 injector has gone bad. Due to condition of vehicle misfiring they did not test drive vehicle but performed cylinder air fuel test at idle. After replacing injectors and running vehicle we found noise coming from engine area. Narrowed noise down to a bad or failing waste gate on turbo. With waste gate unplugged the noise is not present. The shop took off the inlet pipe going into the turbo to confirm that the turbo compressor wheel does have lots of shaft play and does not spin well at all which confirms the turbo itself is bad causing the lack in power while trying to accelerate The shop looked the vehicle over and only found that the A/C condenser has a spot where it looks like it may be leaking some but the A/C was cold The shop found that find head gasket is blown, by doing a coolant pressure test and pretty quickly the test lost pressure, they found water in cylinder #3. The vehicle needed a head gasket replacement, turbocharger replacement including the fuel injectors. WE HAD TO PAY $5000 AND WE JUST BROUGHT THE CAR FOR $15000. WE TRIED TO CALL THE OWNER AND HE IGNORED OUR CALLS, THEN ALL OF A SUDDENHE GOT COVID. DO NOT BUY A CAR FROM MEMBER CAR.