I was very impressed with the friendly reception, high quality service and value for the work done…read more The waiting area was the nicest I've ever seen in an auto shop. There were complimentary snacks, drinks, computers, TV's, comfortable couches, etc. My car was taken into the shop at the exact time of my appointment by the friendliest technicians. The work, involving changing the oil, filter, and general evaluation was done promptly and I was given recommendations for future work without any pressure. The price for the services I had performed were very fair. I would definitely go back again for recommended services.

Excellent response time. Prices felt honest and reasonable. Convenient drop off/ pick up service…read more Can do everything online! If you choose to wait, there are snacks and drinks provided, along with tv and free wi-Fi. I am now a customer for life!

My regular guy was busy and I had the filter so I gave them a shot. Glad I did. Quick professional…read moreservice and out the door in about 20 minutes for a good price

Wow! So happy I read the reviews here before going for my 3,000 mile oil change…read more I have a Subaru Forester and called them to make a reservation. No reservations needed just come on in. They close at 6 and I asked them if I could come by 4:45? Sure! Their waiting room is nice and clean with a coffee machine and water cooler. So they started working on the car immediately and told me that my car recommendations are synthetic oil, more expensive than regular. I asked them how much? They said $92 and I could change the oil every 5,000 miles instead of 3,000 if I bought the regular. They also said they can use regular oil which would not really make a difference, that's all they had to do was change the viscosity and that would be $52. I decided to go with my car recommendation and chose the $92. After a half hour it was done. Total price $92. That included oil change oil filter change to off all fluids and put air in all 4 tires because the low tire light was on. They said I didn't need to change my air filter because it was fine. Honesty is very important to me and I was impressed they didn't change the air filter when it didn't need to be changed. I think most other places would have. I will be in 5000 miles for sure!! Thanks guys!

I came on a Friday afternoon for an oil change. There was a long line so there was a wait, but the…read moreoil change itself was 15ish minutes. In addition to the oil change, they performed an overall inspection. Kris was my tech and he was the best! He was friendly and informative. He informed me of the repairs that I should consider given my car's mileage. I appreciated that he took the time to talk me through the repairs and explain the importance behind it. Found a coupon on the website and got a few dollars off. They also gave me a voucher for a free car wash for the Germantown location. Overall had a great experience and will be coming back next time!

I had to take 1 star away. I mentioned several times I had a $10 off coupon for any full synthetic…read moreoil change. Agreed to a email receipt. Didn't notice I didn't get the $10 off until I got home.

Needed to get a safety inspection done asap. We ended up choosing this one because of the…read moreavailability and reviews about honesty. The entire process was super quick and easy. The initial dropoff was a bit confusing as there is limited parking space however we found an unmarked area in the middle of the street for dropoffs. Once we got inside the shop, the rest was easy. The shop had a lowkey vibe and theres a separate waiting room. We were surprised when we received an email confirmation that they were done as we had just sat down for lunch nearby. The entire inspection took under 40 minutes. Very happy with the service and glad we chose this place! Highly recommend if you need a safety inspection.

I always go to Boris for any car-related issues 15 year ago. I was introduced to him by a…read morecolleague. I hadn't visited his shop for over three years since I bought a brand-new Toyota Corolla, but recently someone hit the passenger-side mirror on my car. I needed the mirror fixed in order to drive, and as always, Boris came through in a timely manner. He ordered a new mirror and even installed a temporary mirror so I could drive home safely. Boris is honest, and his team is excellent. I've never had any issues with the front desk or his mechanics.

I discovered a screw in one of my tires and went to Hanagan's. Although they were busy, the person…read moreon duty came out to my car - removed the screw and checked to make sure there was no leak. All good and no charge with a big smile on his face. Can't beat that kind of service!

At Hanagan's they will get the job done The staff are very awesome people and very knowledgeable…read morein their work.

I went in for a routine oil change for my 2019 Toyota RAV4 and left paying over $650 after being…read morestrongly encouraged to approve multiple "recommended" services. After reviewing Toyota's actual maintenance schedule, several of the services performed (including a transmission fluid exchange, rear differential service, and transfer case service) were not yet due for my vehicle at its current mileage I felt pressured to approve these add-ons while my car was already in the bay, and the urgency was not accurately explained. Had I been given clearer information or told these services were optional or premature, I would not have agreed The staff was polite, but the upselling was excessive and misleading. I would caution other customers to carefully review manufacturer recommendations before approving any additional services here ******* ****Update: After posting my review, a regional manager reached out and issued a partial refund, which I appreciate. That said, my original concern remains several services were presented as necessary at the time of my visit, and I later learned they were likely premature for my vehicle's mileage. While I'm glad management followed up, I still encourage customers to ask detailed questions and review manufacturer recommendations before approving add-on services.

This was a clear-cut case of bait and switch - now with gaslighting on top…read more Yesterday I went online to Jiffy Lube's site, put in all my information and was given an estimate of one price. I then went to the place and waited my turn for over 1/2 hour, only to be told when I started to hand over the keys that the price would be 33% higher. I explained I got an estimate from Jiffy Lube of the original price, and I was told they always get it wrong and that if I wanted the service it would be 25% higher. When it became clear that that estimate I got was worthless, and they had no intention of honoring it, I turned around and walked out the door. I wasted part of my work day moving around meetings just to go and sit for no good reason. I don't know why I expected anything more from Jiffy Lube as I stopped taking my cars to them for other service years ago due to similar lack of customer care. -Update- Just now I got a call from someone claiming to be related to Jiffy Lube. I couldn't hear their name because I answered the phone in my car while driving with my kids in the back seat (listening the whole time). The person spent several minutes trying to gaslight me by saying that the website says the pricing "starts at" the dollar amount I was quoted, like that makes whatever number I was given completely worthless, and I should not only be OK with that as I should have known better... Yes, I understand the website says "starts at", but that number remained constant throughout the entire process including after you had all of my vehicle information when you emailed me the same the same dollar amount. Service estimates are only supposed to change if you discover new information about my vehicle, such as I forgot to tell you something important or you discovered something else wrong with the vehicle, but that is NOT the case here. I was told by the person at the service desk I was misquoted the second they pulled me up in the system (with no new information from me or about my car) because "they (Jiffy Lube) always get it wrong" - that means you are repeatedly intentionally misleading customers to get them in the door in hopes they will just accept the price change after they have been waiting an extended period of time for service. You can't honestly be serious and ask a customer to pay 1/3rd more because somehow your company has no clue what the real price of the service is even after being provided all the relevant information up front to the point where you take it to the next level and email them the same quote. Never in my 30+years of getting work done on my car has a service estimate changed without some new dramatic information being obtained (which again did not occur here). Even then when the needle has moved some because of some information, it hasn't gone up by 1/3rd. I do NOT appreciate the person on the phone arguing and gaslighting about how service estimates work, nor do I appreciate being spoken over repeatedly where my kids could hear them being rude. I also don't appreciate "Well I was going to call the service center and get them to give you a credit for the difference but now.." like somehow, I am supposed to change my 30 year experience of how service estimates work and be grateful at a carrot being dangled in front of me despite the person being condescending. It is exactly this type of attitude and misleading of customers that I experienced in the past that caused me to stop taking my cars to Jiffy Lube. As I tried to tell the person on the phone, before I had to hang up on them because they wouldn't stop talking over me, I wouldn't let Jiffy Lube touch my car at this point because I have 0 doubt you would try to find ways to either mess the service up or bring more charges in through some other excuse. I'm now taking my car to a reputable service center and gladly pay more for competent service that isn't going to be misquoted as a bait and switch which will somehow be my fault.

I came here today for an oil change and all of the employees were so friendly and cheerful that I…read morehad to do a double take to make sure I hadn't accidentally pulled into a Chick-Fil-A. We were immediately greeted by a woman who was able to pull up our service records (which is awesome, because I had no clue my car had been there before) and get us all set up. Then the man who helped us truly went above and beyond in the customer service department (I regret not getting his name, but he has long hair - definitely try to get him). He offered beverages, then offered my son a lollipop after getting permission. He brought every color of the rainbow for lollipop flavors. Top notch. My son asked if we can go back for an oil change every week. Honestly not the mother-son bonding I ever envisioned, but it was a pretty great time. So convenient, so friendly, so easy to recommend. I enjoyed it so much that next time I won't be two months late and two thousand miles overdue.

God bless Carl, Marvin, and the team here. I couldn't have asked to find a better place - two hours…read moreinto a four hour drive - when my oil light came on at 5pm on a Friday. They're an amazing crew. They were genuinely happy people, enjoying their work and working well as a true team... way rarer than it should be. It was an oil change, but my spirits were way higher leaving. I just enjoyed being around them. The oil change was quick, and Marvin gave my car some extra tlc. It was a quick 10-15 minute stop. They also offered a 10% military discount. I know it's an accident I stopped here, but if I can plan a future oil change here, I will. Thanks for the save, Carl, Marvin and team!

State inspection was said to be $105 all-in for my newly purchased car (in mint condition). Car…read morepassed with flying colors BUT when picked up my car, there was an extra $30 tacked onto check the window tint! Surprise!!! There is no sign that says "extra charges may apply when we feel like it!" I called the Liberty owner to ask about why there's an extra charge- Not only was he rude and dismissive, but I WAS TOLD HE WOULD CHANGE MY "PASS" TO A "FAIL" FOR THE CAR, AND TELL THE MVA IT DIDN'T PASS IF I DID NOT PAY HIS EXTRA ADD ON FEE. This is plain and simple extortion and total BS!!! Last time I ever use this shop. Did he also "road test my car to lunch as happened to Scott K during his car inspection?" Dirty Dirty!

drove my car to Darnestowne liberty because it leaked water after turning car off. diagnosis was a…read morethermostat housing. After said repairs were done, it still leaked. was advised that it was the water pump and that they were not interested in doing the repairs. They put stop leak in it to temporarily seal the leak. Dumb move as that process only causes more issues. clogged water jackets internally, clogged heater core and radiator. although I drove the car to the shop I was unable to drive it home. broke down twice do to water pouring out. Picture is what it looked like as I finally made it to my parking spot. 780.00 dollars for what? Replaced water pump myself as the car was now totally broke down and had to replace a clogged up radiator. I am sure more damage due to stop leak installed by shop is yet to come.

I have lived in the Rockville Community for over 40 years and have taken my cars for maintenance…read moreand repair to more places then I care to mention. For the past 2 years, Nealey Tire has and continues to be one of my best car repair experiences. Professional and courteous, their young, talented and motivated staff get the job done. And unlike some nearby dealerships they don't press me for "repairs" that are just not necessary. Prices are fair and promised times for repair completion is usually met. My latest repair, a leaky value stem on my 1967 Chevy Camaro. Kyle at the front desk understood my slowly deflating tire situation and squeezed me in despite their busy schedule and lack of appointment. Lead mechanic Javier got it done and also pointing out some rust on the tire rim which may cause future problems. Who says customer service is a lost art in America? My three vehicles are repeat Nealey customers!

BEWARE! They charged me 10x the market price for a replacement part. The manager's explanation was…read morevery clear "If everyone else is overcharging, we'll do it too" - the trick they'd use to rip you off.

To say customer service is excellent is an understatement. Tony and his entire team are extremely…read morehonest as well as excellent mechanics. I highly recommend them. 5+ many thanks Tony and team. Cheryl

Im so glad I read Brian L.'s review because it was soooo spot on!!…read more Master Tech provided excellent service!! They were professional, fast, efficient, and even gave me a small discount on my services. The waiting area is small but nice and tidy...and they had a few bottles of hand sanitizer available. They adhered to COVID social distancing guidelines and required everyone to wear a mask. Im gladly plan to return for any of my car needs!! And I Highly recommend this business!!