This company is terrible, they have been draining me of cash for over the past five years. I've…read morespent over $8,000 in services for an HVAC unit that's just ten years old. They constantly invoice and charge for the same problems that they supposedly fixed the last visit. Do not use!!!!

My heat was out during the cold snap of early 2021. I called Tony to come fix it. Every other HVAC…read morecompany said that they were too busy to come the same day and wanted to charge me 100 dollars just to show up the next day. Tony told me he is busy, but he would make it here before the day end. Tony showed up only a few hours after I called him and got to work fast! He tested everything and found the cause of the problem, the gas valve was not working. It is a special part usually they need to order it. He actually went out of his way, tracked one down, then we and picked it up and fixed the valve. He also cleaned my flame sensor, tested all safety switches and low behold I had heat! What an amazing HVAC experience.... definitely earned my business forever.. highly recommend J&V Air Conditioning!

We believe these guys would be quite ok at selecting, installing, and maintaining conventional HVAC…read moresystems. But anyone interested in mini splits and VRF technology should read our story before choosing to work with Morgan Pro. We trusted them to 1) assess our home for the most energy-efficient HVAC system it could accommodate and 2) install it correctly. Morgan Pro failed to do either. Their $3K Manual J assessment of our 1500 sq. ft home determined it needed a 5-ton HVAC system. It took them over 30 visits to fully install a VRF system in our house and to get it functional--two inverters outside (they accidentally blew up the first one) and 6 mini splits through our home in all the ceilings. During that time, they also caused unnecessary damage: cutting extra joists, drawing on antique trim, and they compensated us for that. The HVAC system passed city inspection, but it never worked 100%. As Morgan Pro kept trying to fix it, we had to agree to things they had promised to avoid--wall thermostats everywhere, humidity and noise levels that were too high, and on and on. When water started pouring from our new ceilings in the middle of a Houston summer, it was clear to everyone that the system was simply wrong for our house. But instead of taking responsibility for their enormous failure, Morgan Pro blamed the two things we had paid them many thousands to professionally assess: our house, and the system! Their next move was to conduct a test on our home, claiming it now needed 8 tons of HVAC (!), not 5, and that we pay them a further $14K to get it up to 8 tons. Knowing it was utterly laughable that our 1500 sq. ft house was an 8-ton home, our only next step was a legal dispute to get them to give us a correctly-sized and functional system for the money they had already taken for us, with consequent delays to a remedy. Shocked and exhausted, we decided that delay was worse than simply severing ties with an inept business we could never trust again. Morgan Pro ended up waiving thousands we still owed them so they could crawl away from their own meaningless install guarantee, and we were relieved to see them go. We then removed the entire system (see photos) and installed a conventional one (4 tons!) which has worked perfectly from the start, costs much less to run, is much quieter, and is a great fit for the structure of our fully renovated historical home. Our new HVAC technician who extracted system has installed the same units many times before. He pointed out the clear mistakes he saw in Morgan Pro's installation, and said the technology was also just not suited to our house. Morgan Pro's supplier and factory rep (who they depended on almost exclusively) were also at fault and we are making formal reports to their respective professional boards and the manufacturer as well. All of them failed us abysmally, but none more than Morgan Pro: they failed to do right by our home and us, when that was their *only* job for which we paid many thousands in good faith while supporting their efforts in our home for months with remarkable patience and kindness. Everlasting shame on them. We have written this review so that other Houston customers can be well informed. We would hate for the same experience to happen to anyone else because we had remained silent about their record with us. One star is for their fantastic office staff and their young tech Ricky, who always worked as hard as he could to do his best, though he was way out of his depth on these units.

Morgan Pro Services has been our go-to service provider for HVAC and electrical services for years…read more Recently, the AC at my business went out on our busiest day of the week. They were able to come same day, assess the problem, provide a quote that was fair and reasonable, source the parts and return same day to get us back in business. I got on a maintenance plan and look forward to continued high-quality service service delivered in a professional and friendly manner.

Fast, reliable and honest all at a reasonable price. Needed my A/C looked at because it wasn't…read morecooling properly. Called Master AC and these guys came out within an hour or so. The guy was professional and very knowledgeable, he had my A/C up and running in no time. I will definitely use these guys again in the future.

Had ac problems on a hot day and the ac went out. Then called these guys and I was able to get a…read morenew ac unit at a decent price and it was a quick turn around! Highly recommend!

Our AC was going out so we called for an appointment with Ainsworth. We used them for maintenace…read moreon old unit since buying the home in 2020. Junior gave us an estimate which was very fair and even included a discount for being loyal customers. The installers and Junior were extremely courteous and neat when installing. I was so impressed with the quality of the service and the all around excellence we have always received with Ainsworth. I highly recommend them. Thank You!

Ainsworth actually services several clients of mine. I have seen how they can truly take advantage…read moreof elderly clients, over charging them for sure and not doing what they promise! Last week we called to report ac went out and line was possibly clogged and needed to be cleaned. Cameron came out and just cut the hose and charged $200 after saying what a horrible setup we have that AINSWORTH did! Glad he was so honest! Next day we had water EVERYWHERE because he never used a SHOP VAC to clean or do anything. I guess he thought cutting the hose where it could possibly be clogged what do the job, but even me (a nurse) knows better than that. You could turn the AC off for a couple hours and turn it back on and of course it will run and that is exactly what he did after we had it off for several hours. He just turned it back on and said everything was OK! Worst service ever! And to actually know we are maintenance clients we should've had a little bit of a better experience. We have now switched companies and have a great service team now.!

On the hottest day in recorded Houston history, I woke up to my AC not working. My place was 80 F…read moreand rapidly climbing before I had been up an hour. To top it off, it was a Sunday. I frantically searched online for any service technicians nearby who could come at the drop of a hat on a Sunday. Jason not only came and replaced the capacitor while I was at a previous engagement planned that day, but he left his son's birthday party to make sure I had it fixed as soon as possible. I told him he didn't have to but he insisted on doing it anyway. It was so hot that day (109 F), it took until midnight for the place to cool down again. I don't even want to think about what it could have been like for us if Jason hadn't helped. What a great company! Very reasonable price as well.

Jason, and before him his dad Jack, have been checking out A/C and heater for 5 years and always do…read morea great job. Jason is very reliable and thorough and provides good maintenance tips. He explains things very clearly . Our units are over 15 years old, and if they are still going, it's partly because of this great business. Thank you!

My AC went out at 10pm. I contacted Western AC and a couple of other AC companies to see who could…read morehave a technician out ASAP. Western AC contacted me within an hour or two and had a technician out the next morning at ~7am. The technician was amazing--he fixed the outdoor portion of my AC unit while it was pouring rain outside. Price was fair for the part that needed to be replaced and the circumstances. I also asked if I could add on an AC service while he was there and the technician was able to come back the same day and spent a couple more hours thoroughly servicing my total AC unit for the upcoming summer heat. Overall, I had great experience with Western AC and will definitely use them again and refer to family/friends.

The owner did message me back pretty quickly after with his availability but at that point I was…read moredone. So not able to say how his services are one way or another.

Had another company come out 1st thing this morning to (we thought) fix the upstairs unit, ah no,…read morethey just told us it wasn't working. I found TCS online & called before the other co. had pulled away from the curb. Patricia scheduled same day appt. Aaron arrived early went straight to work FIXED the issue and explained everything. We had him check the other units as well. I can't say enough about how impressed we were with Aaron, just have a huge appreciation for someone that knows what they are doing & does it correctly the 1st time!!! We know who to call if we have other issues arise. OH, they also charged us way less (Did more work) than the 1st co. quoted us.

Great company, professional technicians, and great customer service on the phone. They quickly…read morereturned our call last night when we requested to have our AC diagnosed for the problems it was having by not cooling anymore. Backstory: We just recently moved into a 20-year-old house in the Houston area and we love the house, but this house has a lot of internal things that still need to be fixed or serviced. Long story short after our service request call last night, the Texas Comfort Systems technicians came out the next morning and quickly diagnosed the problems with our AC unit outside. Apparently, it was the AC capacitor for our downstairs AC unit. After finding the problem, they quoted us a decent price and we felt it was fair and accepted it. On top of this, most people should not be replacing these AC parts themselves, unless they're completed by trained HVAC technicians, like those who work for Texas Comfort Systems. Overall, great service and professionalism! We're back to nice AC indoors. Thank god! The technicians, Stephen and Julio, who came out today were super professional, knowledgeable, kind, courteous, and clearly represented the great customer service of Texas Comfort Systems. Even the lady, Patricia, who we spoke to on the phone last night was great as well. We highly recommend using this company if you need your AC units at your home serviced. Stephen even educated us on a yearly service plan they have. It's clearly a win-win when you call Texas Comfort Systems. Thank you and we will always call this company for our HVAC repairs and servicing.

Came out and found the issue with our current ac unit. Didn't try to up sale us on any equipment…read more Really hard working individuals. Going to continue servicing our ac units with them! They know what they're doing!

Michel did a great job and provided excellent service today to unclog a sink in the master…read morebathroom. This sink has the p-trap connected so I initially thought the issue was related to an overflow from the AC unit in the attic. He took time to blow out the line but noticed the actual issue was from the main line being clogged. He was able to clear the clog and the main line to get us back up and running. Michel arrived early and took his time to ensure the job was done properly. I appreciate Michel's diligence and will definitely use him again in the future!!