I am highly disappointed with my experience with Airwest. When I met with the owner of AirWest he assured me that the installation would take a single day and that he would drop by to validate that everything was going well. I'm sorry to report that the installation took a full 4 days to complete . I believe that the work was sub contracted and I can't advise as to the quality of work because the unit is working. Why it took 4 days is still a mystery to me. I contacted the owner Dave, not once but twice and have yet to hear back from him. Frankly I would suggest that you look elsewhere because there's no assurance that the company will stand up for themselves since they can't even call you back to apologize. read more

I had an appointment scheduled with Airwest for Sept 2. They did not show up although they did try to call me that am (I was working) but did not leave a message so I assumed it was a confirmation call. When I spoke to Dave the next day he was very apologetic and explained they had a covid issue and would need to reschedule. So I took off work for Sept 16th and they were a no show. When I called, No one knew aything about my appointment and were not helpful, saying the only thing they could do was reschedule. Um no thanks, do not trust them at all. If you cannot even get an appointment right how are you going to perform work? Very unprofessional and I would check other places read more

Two years ago Airwest installed my new furnace. A few weeks ago I needed help with a problem that involved the electronics. I called Airwest and Adriana answered. I didn't need to do much explaining since she was able to quickly identify who I was and that I had reported this intermittent electronics issue previously. Bottom line is that she was happy to assist me and handled scheduling and customer service very skillfully. She sent out Robert, whom I had met two years ago during the installation process, and he was on his game too. He pleasantly and efficiently got my furnace running again, no charge. All businesses should be this professional. read more

AirWest installed out Central heat about 19 years ago, when getting qoutes from different companies to add AC this year, most companies commented on what a great job that was done by the company (AirWest) that installed the central heat. Airwest installed out AC also and I am so happy with the job they did! Thank You Dave! read more

Airwest Air Conditioning and Heating saved my marriage! We were stuck with an old air conditioner/heater in our little old house for a year and a half. Let me just say the summers were very hot & the winters very cold! Dave came over for a inspection of our old unit & let us know what needed to be done. He was very knowledgeable about his service. We felt so confident with his quote that we went with this company. The new unit was put in, in July, just in time for a hot summer. What difference! Our family can now enjoy our summers and winters. I would highly recommend this company to anyone that wants to get the job done right with a qualified and professional company. read more

Airwest has been taking care of my air conditioning and heating systems for several years now. They have provided excellent service! I am completely satisfied with the job they have done for me. read more

Update review: After writing tons of reviews and BBB contact for lawsuit with Airwest, they showed up and Joe did the corrections work to get the permit pass, and give me a free tune up. Thanks God, finally done after 2 years. read more

Today I hired AirWest to replace my furnace as I am selling my condo. The HOA management team had recommended AirWest because it is the company that our HOA uses to maintain the heating and air in our condo clubhouse. So I felt very comfortable using them. Right from the start, David the owner set up an appointment to examine my current furnace. He gave me a reasonable price and two days later his workers came and did an excellent job with my furnace installation. They left my home in a neat fashion. They covered the floors before they started and worked the entire time. My air even works better since my furnace was replaced. My furnace was over 40 years old so it had to be replaced. I'm so happy I used AirWest. read more

Where do I start? A few months back I contacted Dave for AirWest to check the furnace for my mother in law. Dave himself went out the same day and discovered that someone from a different company had not properly adjusted something and fixed it for her- no charge. He also took extra time to check the system to make sure everything was working properly. It is still the original furnace from 1964. Now I needed to have my AC looked at. Even with short notice , Dave got a repairman out to my home on the same day. And the repair cost is very reasonable. AirWest is the type of company that many strive to be. You can't go wrong by calling them read more

Called last tuesday to have an estimate done before Friday but they could ONLY see me Friday. Fine. I asked for first thing in the morning so they said 9am. 8:45am Friday I'm called saying they are on the way but late. 10am they finally show up. Guy who showed up was nice but never looked into bedrooms (where hvac is going) just the exteriors. After he tells me to "save money" and buy the units online and just have him install, he leaves promising me a quote first thing Monday morning. It is now Tuesday and haven't heard a peep. Just signed a contract with Thomson AC and heating. At least they can be on time and give honest assessments. Can't see how this business is still in business. read more

I just had Airwest install new Central Air, New heater and new ducting. Dave the owner was very helpful with setting me up with the units required for my home. His workers are Airwest workers and they did a great job! I couldn't be happier. Job took two days....I highly recommend this company. read more

We needed to replace our builder grade 20 yr old HVAC. Airwest A/C was one of the recommended companies that were working with the hero program. Spoke to Dave and setup an appointment. Dave came out and gave us a rough quote. After a few iterations, settled on higher grade amana equipment with lifetime warranty on the heat exchanger. One specific requirement was to do an attic install. Earlier equipment was in garage and needed that space to add storage. Dave and his company promised that they could handle the install and they did. The install was very smooth with very few surprises. We are very happy with the equipment and would recommend them to any one. Dave/Joe has been very responsive to our questions even after the install. Keep up the great work. read more

David came by my place around April of 2017 to give me a quote. I thought the quote was done professionally. I called him back in July and finally decided to go with it. David and I had made a follow-up appointment. However, he didn't call and didn't show up. I then started to look into the quote that I got from David in more detailed. Compared it with other companies and realized that Amana is second-hand and not very reliable. Plus the cost that I was quoted at wasn't that good of deal when comparing with other quotes. And I was getting a higher quality brand with higher efficiency for the same cost. What disappointed me the most was that David did not honor the second follow-up appointment. If you are in business for yourself, you need to build that trust. And I don't feel David cares to earn that trust from his customer. read more

Terrible, Terrible, Terrible. Technician did not install wire on correct AC terminal. I was unable to shut off the AC, and had to go outside to the main breaker panel to turn it off. 4 days later, the same technician came out, moved the wire to correct terminal and everything worked properly. Now Airwest has sent me another invoice, asking for an additional $95. Are you kidding me ? Billing a customer for work that should have been done correctly the first time is so unethical. I do not recommend this company for repairs. read more

Technician called, gave me arrival time, was professional and did my annual tune-up for me. I used their coupon and it was almost $40 less than last year with a different company.. My technician was professional, explained everything he was doing and cleaned up after himself. I would use Air West again! read more

THANK YOU DAVE DRETZKA AND CHRIS! Goettl tried to sell us a $9,000 unit when all we needed was a capacitor. Chris noticed our 50amp fuses were running hot and switched to 60's as well. Really appreciate your service and expertise!!! When we do need a new compressor we will wait for you!! read more

This review is a few years late. I contacted Airwest when our old a/c died on us and we needed a complete overhaul. Dave is a good salesman and I fell for his pitch and his prices were the lowest compared to the other 4 quotes I received. They also had very high ratings on the energy company website (found out later that's due to his aggressive sales tactics and false promises). He promised me all the rebates available at that time (that's why his prices were cheaper), but to this date I haven't received my rebate. I called SoCal Edison and was told that my unit did not qualify for the rebate and after fighting with Dave he agreed to pay me back some amount of the rebate. Again, I haven't seen any. Also, we have problems with our a/c every year and Airwest still hasn't been able to fix it. Very unprofessional and dishonest. I really did like Dave but he doesn't stand behind his work. Maybe I need to contact the manufacturer, Amana, directly since it looks like others have similar problems. read more

Called Airwest to have our heating system tuned up before the weather gets colder. Met with Dave who is very profesional. He had a lot of great tips for reducing our energy consumption and was able to detect a significant amount of leakage from our duct system (blame it on SoCal tract housing). Definitely, call Dave before the weather turns. Highly recommended this business and will be using again/recommending them. read more

I had Airwest install a full HVAC system for me in 2012. The system ran fine for 5 summers and this season, the first time I turned it on, nothing but hot air blew. I reviewed my paperwork that I had from when the job was completed and noticed it was under warranty, so I called Airwest to schedule a visit. When I called to explain the situation, the man who answered the phone was very defensive. He said that since I have not had them out to do any "tune ups," I was lucky it lasted as long as it did. Really? My parents have had their original HVAC system for 25 years, never "tuned" any of the units up and they all run like a top! If I had known that when I shelled out thousands of dollars to have them replace the existing unit, I would have thought twice. Moreover, he said that he wouldn't be able to have someone out to look at it for over a week (this is the middle of an August heatwave and I made him aware that I have a newborn baby in an 85 degree house). I told him I'd be taking my business elsewhere... I can't stand when a business doesn't stand behind their customers. The owner, Dave was a very nice gentleman, so I'm surprised that he would not uphold higher standards for his business especially for past customers. read more

Dave finally contacted us and managed to get our AC running. So now that I have a cool house, I am much happier.

Like everyone else I had a bad experience with them. I will be taking them to small claims court. * Took full payment at the work was not done. * Promised a Rebate. Now they are saying there are issue with it. 3500$ rebate. Avoid this company. If you read these reviews and still do business with them. It is now on you. **** Update - 8/7/2014 ***** I see Dave has replied below. We have still not received our rebate over a year later as well as the system is having issues. I had another Air conditioning company come out to check because my electricity bill for the year is over 4,000$. Keep in mind I have 33 Solar Panels working at 120% efficiency and a 2900 sq ft home. 90% of my cost is in AC. The AC service person did not know Amana, and he says it sounds like there is a staging error going on. Basically we don't know yet what is happening and I need to find an Amana expert. Either way, I am left with a broken system until I find a reputable AC company and Airwest is not! So in the end Dave, your words are hollow! read more

They charged me $345 to change the capacitor on my AC unit. The part costs $29 on amazon. They spent less than 15 mins to diagnose and conduct the repair. Ouch! read more

I had AirWest come out and install the ducts and heat system in my home when I first bought it (in the dead of LA "winter"). It's been almost 6 years now since I had them install the heat, and it's been great. They did a such a great job, that last year when I finally decided I needed it, I had them come out and install the A/C . So far so good, no troubles! Dave and his employees were great to deal with, I would definitely recommend to a friend. Thanks Dave and team! read more

Loved my experience! My thermostat went out and AirWest was able to have it fixed and running the same day. I have a very old unit so when I do need a new one I will definitely call AirWest first! read more

Evan provided great service by inspecting and thoroughly cleaning our gas furnace. We are quite happy with the performance of our gas heater since and the quality of air. They even came back to inspect the filter and didn't charge the usual fees for inspection. I welcome fellow OC residents to try out their services in the future. Just make sure you understand the prices ahead of time and what's included. read more

So its August, steaming hot, and i finally got fed up with the heat. My house deserves an air conditioner. I started looking for contractors, and came across Airwest from the Socal Edison website as they were providing rebates to "certified" installers. I gave them a call on 27th of August. On the 30th, Lyn D came to my house to give an estimate, and something threw me off about his approach. It somehow seemed lazy and didn't seem like he wanted to understand my current setup. All the other contractors that came to my house came prepared to go on a ladder to look at the furnace, measure clearances, and find out electrical pathways. Lyn's answer to everything? Don't you need to see compatibility of the furnace and the clearance the clearance for the coil? "I don't need to look at your furnace. I cant climb a ladder" How will you run electrical from my panel to the condenser unit? "It looks hard, let me get back with you" He then proceeded to show me a little pamphlet titled, get ready for this... "The benefits of a Central Air Conditioning System" Grrrrr. Frustrated i obliged and read through the information. He then promises me a quote the next day. Tomorrow comes along, no call, no contact no email. I call Airwest and leave a message. Lyn calls back and says that he had to see a doctor and would come back in the afternoon to give the quote. It is now a week later, and I have already made my decision on the HVAC contractor, and am getting the unit installed tomorrow. To this day i have yet to hear from Lyn, and yet to see a quote from Airwest. If imploring them to allow me to patronize the business is this difficult, I cant imagine how difficult it would be if I actually chose them to do my project? Even if i actually got a number from them, i wonder how accurate that number would be given the half effort-ed estimate exercise that was done? read more

Airwest installed A/C in two of my rentals. I must say my expectations were exceeded; very professional and reasonably priced.

Glad I met with AirWest before reading all the poor reviews I see here. I received a quote from David the same day with several different options to choose based on cost vs energy efficiency. I selected the higher cost option as it qualifies for rebates from SCE and federal tax credits. We signed the contract on Friday but unfortunately her was not able to start the job until Tuesday (understandable this time of year). The job was completed on Wednesday and I must say I am very pleased with the quality of the workmanship and the professional standards of the installers. Also very impressed that Joe, the general manager, stopped by to check on the job to make sure all was going well and to make sure his installers were doing a proper job to my satisfaction. I am overall very happy with AirWest and would recommend them to anyone looking for a professional job by a professional crew. As a side note: I had to hire someone, in this case AirWest to install a new system since the previous contractor I had (my settlement with them required that I withdraw my 1 star yelp review on them) left me with a very poor installation and indoor air quality was unbearable after giving them three chances to get it right. The other guy even tried to hire the installers from this company but they turned him down as they enjoy working for this company. Now my A/C is up and running and my whole family is very happy with the job done by this company. read more

I hired Airwest to come to my house and do a brand new Central A/C install (Heating and Cooling) last summer and they are absolutely great. The bad reviews are very unfair since most employees mentioned no longer work there, or the reviews are from people who never hired them. The owner has done a good job at weeding out the bad apples. I had at least 5 companies bid on my project and none came close to the level of professionalism as David Dretzka (owner) did. He was the only licensed Professional Engineer by the the State of California. He was also the only one who actually ran the engineering calculations to size the cooling and heating unit. Every one quoted me a 5 ton unit when in fact I only needed a 3 ton unit. Going with a smaller unit made my system a lot less expensive than anyone else not to mention most efficient since I don't have to waste so much money powering a larger unit. read more

My wife and I contracted with airwest to replace our existing unit that was obsolete and unable to cool our home properly. The work was done by people David Dretzka sub contracted with I believe. I was quoted a $750 rebate that air west was supposed to coordinate for us with sce. Somehow the coordination failed to make good on the $750. David Dretzka blamed the whole thing on Edison. But I no way of knowing whether his company pocketed the rebate for themselves. I spoke with David Dretzka on two separate occasions about his failure to deliver on the rebate promise. Twice he promised to make good on the $750 we are owed. But it's been over 10 months since our new unit was installed and we haven't received the rebate. Basically he lied in his quote and lied twice over the phone about making good on what we were promised. So even a written quote isn't enough for this guy to make it right. So this review is my first step. The BBB will be next to hear from me. read more

I had a complete HVAC system installed almost a year ago. Airwest was one of three bids that I obtained. Dave was very thorouh in explaining the system and the price was very reasonable. The guys who did the installation were very nice and polite, and answered all my questions. I was surprised at how clean my house was each night after their work day. They were also very quick at the installation. When the City came out to inspect, they commented on what a great job the installer did. The last 11 months have been so nice with air and heat. I am very happy with the work that Airwest did and would highly recommend the company. read more

Dave and his team offered 3 options for an HVAC unit; written quotes, no pressure. After checking area prices, Air West was not the lowest in town but felt most trustworthy to get the job done. Arrived on time and completed the work in 2 days. read more

Airwest Air Conditioning has an incredible level of integrity, and that extra caring touch that makes a difference. I called Airwest Air Conditioning for an inspection to help me find a problem with the A/C system. I just bought a condo, from the first day I moved in, there were these noises from my neighbor's A/C, it was impossible to sleep at night. After having several inspections from different "big companies ", I realized they were just interested in selling a system and did not care about finding the problem. I was desperate. Dave, the owner, came by, and he was able to make fixes that got rid of the noise. He never tried to sell anything. It was me that I went back to him to eventually replace my A/C unit, which was old. I was 100% sure he would do a great job, and so he did. Trust, trust, trust. I knew I had the best of the best, highly knowledgeable, Dave is also a mechanical engineer who opened his own business, and certainly does it so well. On top of it, I had the best price of all! A million thank you is not even close to show my gratitude to Dave and Air West. read more

If you're gonna send a tech out to.fix my AC maybe you should make sure you have hired an individual that knows how to repair a unit when working for an AC company. This guy was a joke. He spent more time standing around scratching his head than anything. Then tells me he fixed it and bounces. About an hour after he left I noticed that my AC was still not getting cold. Lo and behold the dummy did not fix it. So I call him and they sent a different guy out & he took care of the issue right away. You should probably hire more Chris' to avoid BS negative reviews & irate customers. Atleast he knew what he was doing & was apologetic for the others lack of knowledge. Probably knows more than whoever hired that ying yang. If not for Chris W. I would still be melting. Your boss should be proud of you, your professionalism and your eagerness to satisfy the customer. He should be embarrassed that he actually hired Samuel and was manipulated into thinking that guy knew his head from a hole in the wall. read more

Thanks for the useless owners comment, I'm sure you wish it wasn't your company that offered nearly criminal service but unfortunately it was. Feel free to send me a refund of $200, the amount you swindled me for. read more

I have been a customer of Airwest for many years. I purchased their twice -yearly maintenance plan many times over those years and never felt that my money was not well spent. They were always thorough and kept my system up to par. Well...it was a couple of years since I had their maintenance plan and as luck would have, my air conditioner went on the fritz. It would go on but no cool air would come out. Thinking it was a case of needing a new charge of Freon, I called Airwest, explained the problem and made an appointment for service. Robert, was assigned and arrived on time. He made a thorough inspection of my system and found some critical problems in my outdoor system. He explained what was needed to correct the problem and explained the charges. This is where the benefit of using Airwest is shown. He kept the unnecessary work away and their costs and dealt with the problems. He was incredible. The work was done, tested, and re-retested and the pricing incredibly fair. I cannot express my happiness with the results. It's great to have my system backup and running better than ever. Thank You, Robert and Thank You, Airwest. read more

I read the reviews on Yelp - all negative - and it gave me pause. However, David has been to my home on several occasions to go over my HVAC needs and was always on time, informative and consultative. Something didn't add up, so I took a further step of verifying his license (valid), looked up his firm on Edison's partner site (good standing), checked with the BBB (A+). AirWest even provided customer references which validated a very positive experience with AirWest. So, I ended up hiring them and they completed a full system swap (heating and cooling) including reinstalling most of my attic ducting. The installation looks professional and was done faster than was committed. I would recommend AirWest with confidence to my family, friends and neighbors. read more

My husband and I (mostly I) really had Airwest jumping through hoops to earn our business. Dave came out several times (at least three) before we decided to go with Airwest. We had six other companies come out and all of them will tell you that they have the best product, they have the best installers, blah, blah, blah. Dave will prove it with *gasp* actually verifiable data! For nerdlings like us, we eat that like birthday cake. It took more time for us to make a decision than it did for Airwest to procure and install our new unit, and it purrs like a kitten. We had new windows installed around the same time and I cannot tell you how much more stable the temperature is inside our condo. Airwest was the most respectful, thorough, and easiest to get in touch with. Believe me, I really made him work (a big purchase demands an informed decision) and he really took the time to educate us on our purchase. He has a great team who work quickly, thoroughly and cleanly. I have referred other homeowners in my condo to Airwest and I don't hesitate referring my fellow Yelpers to them also. Try everyone else if you must, but hopefully you will end up with an Airwest installation like we did. read more

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I called for an air conditioning tune up. It is advertised at 79.00 on their website. I was scheduled and they called and rescheduled. The next time they didn't show and I called. The lady said it was her mistake and we rescheduled. The day before they called and rescheduled saying the tech was out. Today they call and say they don't do tuneups this time of the year only repairs. They lady said she talked to the manager and he said cancel the call they won't come out and do a tuneup. They are not into customer service or honoring their advertisements. I would stay away from them. read more

Dave and the entire team provided a first class experience from beginning to end. Flexible with scheduling, always in close contact during the process, the installation team (yeah David & Hugo!) was great too. They worked non stop to get the entire system up & running within days! All in all, the best experience I could have hoped for. No need to looked further...this is the team you want! read more