Terrible experience. Initially told me needed two new lens bushings at $40 each but will have tech…read morelook at it. A week later called me and said replaced bushings but needs new bridge and will have to order the part that'll be $200. Another week or so goes buy and they say glasses are ready. I went in to pick them up and the problem wasn't solved. The arms/legs of the glasses were still loose and charged me $200 and did not document what they replaced or fixed. I indicated that they didn't solve the problem and was not happy. They said glasses were fine as they replaced the bridge. I asked them if they did a full assessment of the glasses, and they "said" they replaced the bridge. I said I cannot wear them because they are loose and still flimsy. How do you charge someone but don't fix the problem? I will be filing with the better business bureau especially since I'm a senior. Very Dissatisfied Customer.

I have no issue with Dr. Steve; but with the policies of Pearl Vision as a whole. In brief, I…read moreordered new lenses/frames and needed before a went on vacation, it normally takes 7-10 business days, but it took over a month to receive. After trying to work with manager of store and main headquarters, only was given a credit toward frames for next year; which I don't need. I wanted a credit on the lenses/frames I ordered this year. I don't need new frames next year. Not happy, as I spent over $500 and got no satisfaction. I reached out to fill out a complaint form twice; have heard nothing back from headquarters. Think twice before ordering from Pearl Vision. Not good customer service. Only want your money.

Palermo Eye Care has an excellent selection of eyeglasses and sunglasses. I have been coming here…read morefor all of my eye care from regular exams to glaucoma testing. Their office is beautiful and the doctors and staff are caring and attentive. I highly recommend this practice.

DO NOT BUY EYE GLASSES FROM THEM! If I could give 0 stars I would have…read more I had been a patient of theirs for 35 years. Always had a great experience with Dr. Gusippe - he is a good optometrist. It's the office manager and the rest of the office that there is an issue with. Recently went to pick up glasses and and sun glasses. I could not see out of the lenses, pain in my eyes when wearing and the sunglasses seemed wavy so could not wear them either. I wanted to return both pair, but they would not give me a refund for the lenses! Only refunded me for the frames. Even when I could not see out of them. I called them a day after wearing g the glasses, but had to see dr before they would let me return them. I had them for a week and tried to wear them. I had been to another eye dr about a year ago, and when the glasses didn't work, they refunded in full. I guess with a new office, they need the money..... CRAZY that they won't refund a customers money when the glasses do not work!!!! They lost a long time customer. This is not the same place I have been going to for years.

Asia is one of the kindest, informative, lovely people I have had the pleasure of speaking to. She…read moreis an amazing employee and I will be coming to this LensCrafters in the future, thanks to her, to get myself a pair of glasses and sunglasses! Thank you so much!

I love Dr. Wojick and will still come here for exams, but probably not for glasses anymore. The…read morestaff is friendly and helpful and it seems like everything gets measured correctly, but this is the 2nd pair of glasses that just weren't right, but it's the lenses. First pair I tried to live with them and then it was too late to return them. I just had them replace lenses in my new pair and they are worse, so I returned them.

Been going every year for 3 years…read more Yearly checkup with 930AM appointment. Check in with friendly lady They are very thorough as maybe 5 to 6 different tests. Lose count ! Dr. Christopher Wood is very cordial & professional. He reccommends various actions to keep eyes healthy. He answers all my questions,too. I reccommend 110 %

This is one of the best ophthlamology practices in the greater Chicago area…read more Both Dr. Wood and Prickett have excellent technical skills plus they bring a humanistic approach to their work. They are highly ethical and treat both their patients and staff with the utmost respect. I have been examined by Dr. Wood for floaters. I am developing a cataract (fortunately does not need surgery) but when the time comes I would travel to Arlingon Heights from Chicago. They have the most up to date technology including laser cataract surgery.

Buffalo Grove Eye Care Center is an outstanding eye care center let by Dr. Heimlich. He is…read morethorough, professional and personable. My wife and I have been patients of Dr. Heimlich for many years and have always found him and his staff to be supportive and knowledgeable.

I like the eye doctors, but I hate that BG Eyecare is now under the corporate Rosin umbrella. The…read morelab they use is unresponsive and things in general take longer to get processed. There seems to be very poor communication between the lab and the doctors office. Additionally, it seems like the corporate center has introduced many policies and procedures that just extend the length of the time to get the business done. Not too happy with this decision; they were better off before they went with the whole Rosin corporate model. They should have stayed independent. Kristy Azzolin

Easy appt setup. Dr. Chatha is very professional and high tech. My third year and will continueread more

This practice is totally disorganized and not interested in new patients. I made an appointment for…read moreme, my partner, and both of our kids over a month in advance. The day before our appointment, they cancelled my partner's appointment and lied about calling to confirm. When we called to figure out what went wrong, the guy on the phone was either a complete idiot or totally uninterested in getting new patients for this practice. Maybe both. The kinds of people doctors hire to interact with patients tells you a lot about what you can expect from the doctor. This is a major red flag.

They used the same glass from my broken frame and re-used it in a new frame. These people are very…read morekind and helpful. They explain everything in detail and help you find the best option for each person.

Not in network with my health insurance (STILL! Fkn Medicaid)…read more My eyeglasses lost a hinge screw, I tried the hardware store and then decided to stop in at an optical shop. Despite not having made any purchases the Visionworks associate quickly gave me a new screw, installed and cleaned my lenses professionally FOR FREE. I will definitely come back for the occasional fixer upper or tuneup on my glasses frames. Hope they get in network for frames and lenses vending because my closest vendor right now is an hour each way driving. I'll definitely be back for lens and optic shop needs.

Great option if you need an eye doctor in Arlington Heights!!…read more I came across Assure and am glad I gave their office a try! They are conveniently located in downtown Arlington Heights. Parking is a bit limited in the surface lot, but garage spots are easy nearby. Both the doctor and the optician were very friendly and welcoming. The doctor was through during my exam. What stood out was their ability to navigate my insurance- I have specific needs that need special care & they went above and beyond. Highly recommend!

Have been a customer since they opened in Arlington Heights. My prescription is pretty complex and…read morethey have always kept my vision at its best be it with Toric contact lenses or eyeglasses. Their selection of frames is great garnering compliments from friends and business associates. Thanks again. Bill Z

I had an outstanding experience at America's Best Contacts & Glasses in Arlington Heights thanks to…read morethe exceptional professionalism of the store manager. My son's Club membership wasn't syncing correctly with his profile, which could have easily led to a frustrating visit. Instead, the manager handled the situation with patience, kindness, and genuine care. He kept us informed and comfortable while coordinating with the call center, and he never once made us feel rushed or like the issue was an inconvenience. Once everything was resolved, he went above and beyond--providing trial contact lenses, complimentary solution, and printed prescriptions to ensure we were fully set before leaving. What could have been a stressful experience turned into a smooth, positive one because of his dedication and professionalism. I truly appreciate the level of service he provided and highly recommend this location.

It's a shame this place gets such bad reviews. I've alway got my eyes checked here. It's always…read morebeen pleasant. I went today and I had outstanding service . Dr. Neil was great!!! The front desk and the other ladies were very nice and very helpful. I will continue to come here.

i came to this place for first time and was very impressed with the service provided by Alena. She…read morewent above and beyond helping me picking and trying numerous frames and patiently explaining how to choose the best frames and lenses personally for me. That kind of attention to the customer is so rare these days. Thank you, Alena!

Very precise w exams! Excellent customer service! Def will b my primary eye doctor now.read more