The absolute worst experience The absolute worst experience. Was told system worked with VOIP, MagicJack in particular. So I order An MJ for no other purpose. System is not set up completely after the first install call. Rescheduled for ten (!) days later. Upon second try we get the sustem to work - but no. Told by technician that VOIP was too unreliable and it did not work. Spoke to manager who suggested I pay 50% more monthly and additonally purchase equipment costing $190. In Summary: untrustworthy company. read more

Smooth and seamless transfer from old monitoring company to Alarm Relay! EXCELLENT PRICES!!! I was able to upgrade from land-line only to new cell phone reliably. Installation was a breeze over the phone with their awesome technician! Took 20 minutes and done! The alarm app seems to be a perfect fit for our family, EASY!!! Look forward to years of trustworthy service and low cost from Alarm Relay!! read more

Service was recommended by a technician. Was pleasantly surprised with the efficient service from sign up with Casandra to the tech appointments and follow up customer service calls. Off to a great start. Looking forward to a long relationship with them. read more

I've been a customer for about 10 years in two states and three homes. They gave been a great internet-based monitoring service for our Elk alarm system. Much more economical and faster than the old landmine monitoring with virtually instantaneous calls during alerts. In addition to alarm sensors, I also have them monitor smoke, heat, gas, and freeze sensors in our home. Recommended. read more

So happy to have found Alarm Relay. Found them last week and switched over today. Saving so much on my monitoring service and are always quick to answer the phone when I call! read more

Alarm Relay - Yard sign and window decal I received in the mail - Security Systems Near Me - El Cajon, California

Everything from start to finish was excellent. I contacted them on a Sunday via their website and received a call the same day. Prices were very reasonable and I signed up over the phone and scheduled a technician call for the following day (Monday). Tech called me right at the scheduled time and walked me through programming. Where a previous alarm monitoring company could not figure out why my panel wasn't calling them the tech, Pauly, from Alarm Relay figured things out quickly and had me up and running in 30 minutes. He even helped me program a new key fob that I had purchased some time ago. Also, everyone from the Alarm Relay team has been very fast at responding to emails and accommodating. Very pleased thus far and look forward to having Alarm Relay handle our monitoring service. :-) read more

We have been a customer for over four years. Customer service is excellent. Their service technicians (Fernando, Paul & Tony) are knowledgeable, friendly and efficient. I have had alarm systems in our previous homes, so we know the difference between great and not-so-great. We wholeheartedly recommend Alarm Relay (Watchlight) 100% 7/30/19: We experienced a signal transmission failure this morning. Later today, service technician Juan came out, updated the system's firmware and upgraded the communications transmitter from 3G to LTE. Problem solved! Thank you Juan! read more

I am a very difficult person to satisfy and Alarm Relay has done there job! My experiences with Alarm Companies is that all they want is your money and very little help in return. I am a 5 year customer for two locations and they take care of me very well. They want to please and protect. When things go wrong they try their best. read more

Everything done on scheduled time from sales, product delivery, and setup by technician. My fat thumbs probably broke the wire connection to Zone 1 to the existing Honeywell panel. Everything else checked OK. Checked all of the four sensors on the zone. Wasn't until I checked later and re-wired and connected Zone 1 and faults all disappeared. All in all a easy hookup with very clear directions by the technician. read more

I have a fairly complex "industrial grade" home fire & security system that I've been operating and maintaining for over 25 years with the help of Alarm Relay. Over these years I've accidentally triggered a few "False Alarms" where their response time was well-tested and proven, and I've also had a few minor incidents where I needed technical support (such as when upgrading to newer technology). In all of these cases Alarm Relay has always been responsive, whether via telephone or EMAIL. Yet most remarkably, patient experts as they are, they never needed to send anyone out to my home, nor ever once asked me for money! Alarm Relay has been ultra-responsive and has earned my trust: In one case I felt that I was really in a pickle when I received my first and only REAL SYSTEM ALARM notification. The notification was received via my cellphone as both a Text and EMail as I was cruising off the coast of Australia. As we soon learned, because we had failed to latch the font door completely when the winds came up and blew the door open everything worked like it should: The neighbors were alerted by my sirens and strobe light, and the Sheriff was summoned by Alarm Relay. Between Alarm Relay, the neighbors and the Sheriff, by the time I had managed to get a call though across the ocean, Alarm Relay had already communicated with those onsite who latched my door, and then cleared/reset my Alarm! Most-recently I had some issues after upgrading my system to adapt to the latest Cellular technology. I could have paid to have someone come out for installation, wire-up and activation, but instead I elected to do it myself. When I did run into a few problems I contacted Alarm Relay Tech support and actually got to talk to Aszia Williams who I later learned was their National Service Manager. Asia took my questions, expertly walked me thru a few pointers to get me up and running, and then even followed-up with a EMail containing all the necessary step-by-step text and graphics (all tailored to my unique needs) to ensure I had a solid reference to aid in my understanding. I find it amazing that with all of their "corporate" business, Alarm Relay still takes the time to help-out the "little guy", with expert support and a quality next to none. As a retired Quality Engineer who once set-up the US Navy's first IT help desk, I can only wish that if I ever did go back to work, I could find folks like Alarm-Relay and Asia Williams to help support our Fleet. read more

Alarm Relay is by far the best alarm company you can find. Their excellent prices are what first made me look at using them, it's only $9 a month, that's $50 lower than ADT quoted me. What has kept me with Alarm Relay is its outstanding customer service. They are always very friendly, know what they are talking about and respond to calls immediately. Their tech support is top-notch, I recently spoke with Francisco about an issue my system was reporting, it was as if I were speaking to a cousin, he was kind, patient, knowledgeable, and fixed the issue in minutes. No callbacks, no language barrier, all US-based support, and Alarm Relay customer care is what all companies should strive to achieve. Francisco even gave me some great tips on inexpensive upgrades and ways to prevent system faults from occurring. There is no other alarm company I would use no matter what the price. read more

Been using Alarm Relay for alarm monitoring service for many years, the best/reliable and least expensive month-to-month alarm monitoring service in the industry (no contracts). Works with any legacy and non-proprietary alarm system. Amazing technical support service -shout out to Fransisco in technical support department, exceptional! read more

Our alarm system has had some glitches recently. Today the chime feature started going off whenever a motion detector was tripped - even when the alarm was not set! That is only suppose to happen when a door or window is opened or closed. Miko at Alarm Relay walked me through the reprogramming so that chime no longer goes off if the motion detector sees motion. The system seems just fine now. Very helpful service. Highly recommended. read more

Tony recently helped me replace the cellular communicator on our panel, and he made it quick and easy! He also answered my other technical questions. We moved our monitoring to Alarm Relay several years ago, and aside from some initial hiccups with automatic payment, they've been great! read more

So far, so good. Easy walk-through set up -- and I'm not the techno guy. And they billed just what they said they would....

Had to upgrade the communication unit of our alarm panel as AT&T is phasing out their 3G network. Bought the new unit from Alarm Relay and scheduled an appointment for a phone call with one of their techs to walk me through the install. I was helped by Miko. He was great. We got the new unit installed and functioning perfectly on the first try. He's extremely patient and explains everything in very easy to understand term. 10/10 would recommend. read more

Attempting to get an older GE security panel activated and monitored was proving to be a difficult task. All the vendors I contacted wanted to replace the system, until I came in contact with an Alula employee who put me in contact with Alarm Relay. Destiny called me about monitoring services, answered all my questions, understood I wanted system to be active within 48hours. She got me scheduled for install early Saturday. My technician called as scheduled and walked me through the program and hardware process with absolutely no hiccups, his name was Trevor. Both were incredibly professional, I would definitely recommend. read more

I am so glad I signed up with this alarm monitoring company after my ADT contract expired! Susan O'Neill in new accounts was very through at explaining the process of change and setting me up. Geo (premier tech!) was quick and patient with me in the set up process. They all have been great to work with and just had my first "service request" where there was a "comm error" after a power outage. Aszia Williams, National Service Manager, called me back promptly and after a few keystrokes, I'm back in monitoring mode and no more comm error! I look forward to many future years of their economical monitoring and would recommend them to anyone! read more

The price is great the the support and customer service is fantastic. Recently we had to remove a zone from our alarm system because we are giving up the unit next door. Removing the sensor and wiring was easy, but I somehow messed up the programming. I scheduled a phone service call with Alarm Relay. Tony called me right at the appointed time. He is super friendly and knowledgeable, and he was able to walk me through reprogramming the keypad in less than 15 minutes. Now everything is working properly. Thanks Tony! read more

I've been with Alarm Relay for over a decade and while I am fortunate that I don't need to interact with them very often as we don't really have any alarms (false or otherwise), they have always been great to work with. It is so refreshing to find a company where the same great people are still there year after year. Every time I have had to interact with Alarm Relay, Sarah has been very quick to respond with a friendly and efficient answer. She has always listened to our needs and been able to accommodate us amazingly well. You don't find these traits in most companies these days. We intend to stay with this company for the next decade as well (as long a Sarah is still there) :-) Thank you for the flexibility and such great service! Chris B. read more

I was trouble shooting a problem abd Noah Reyes helped me 10-27-23, he was knowledgeable and patient as we went through the entire system to see what the problem was. I could not be happier with the product or company, I have used it for 7 yrs and have only this issue which was resolved the same day. The customer service was EXCELLENT 5 star! Thankyou Noah Reyes! read more

I've been using Alarm Relay for 5 years now and am very impressed with their customer service. Today, I worked with Tony and he helped me through this issues I was having a 2 zones of my system and they are working fine now. Highly recommend Alarm relay and Tony in their support team Tom P read more

Excellent service!!! They follow up on issues and they are always willing to assist. I had another provider before and I was stuck for a three-year contract for a lousy service. Alarm Relay is really great. The best part is that you do not lose your investment in equipment you purchased before as Alarm Relay manages the monitor as long as your alarm system is compatible with Alarm.com. read more

Recently my alarm began giving a communication failure message and would not arm. After four attempts to resolve the issue alarm relay set up an appointment with a tech to help resolve the issue. Tony called me on time and was able to resolve the issue in short order! He was very professional and supportive while working on solving the problem! I have not had any issues since! I have had Alarm Relay for a few years now and I am very happy with their customer service and price for the service!!! read more

My insurance company needed a certificate from Alarm Relay to show that I had monitored alarm service. I sent a email request to Alarm Relay and Sheri sent me one in just a few hours. Boy that was fast and easy. Thanks Alarm Relay read more

My wife and I decided to try Alarm Relay. We ordered a new device and scheduled a tech to help me install it. It took about an hour to install and program. It all went very smoothly. I was impressed with the techs knowledge of my system and checking things before we got started. So I'm happy with our choice. read more

When we first got our home alarm system 20 years ago, I used various well know monitoring companies. However, many times when I need some help with my system, I had a time getting it or it came at a high price. A friend then told me about Alarm Relay, so I tried them out. I was very glad I did because not only did their monitoring service cost a lot less than the major monitoring companies but the service, I got was great, for instance when I needed to add new alarm devices to my home their techs did a great job guiding me through the process. Also, no issues with their monitoring service. When my wife or I have (many times) accidentally set off an alarm we get a phone call within seconds responding to the alarm. If you are now using any other monitoring service I recommend you save yourself money and give them a shot. read more

Every time I contact customer service including tech support each agent is competent and efficient in helping resolve any issue I may have. I appreciate their honesty and cooperative attitude working with them. They have one of the best values on the alarm market too. read more

I've been an Alarm Relay customer for years and they provide a good level of service at a great price. One of my sensors broke and they were quick to get me on the phone with a technician - Tony was awesome - who walked me through how to replace it very quickly. I highly recommend. read more

I've been with Watchlight/Alarm Relay for over 8 years and have always had good interactions with customer service and technicians. They are a locally owned and operated company competing against the nation-wide giants in the alarm installation/monitoring space. They offer much better service than what I previously had with a national company, at lower cost. I just got of the phone with Sarah in their customer service department and she was able to immediately send a certificate I needed for my home insurance carrier. All around good company with solid people working there. I highly recommend them. read more

I have used Alarm Relay as my monitoring service for years now and don't understand why others would use the more expensive companies like ADT especially since not only is there monitoring price lower, but the service is outstanding. This became even more obvious to me when I recently had to switch out my old Vista 10 panel with a Vista 20 panel to be able to add some wireless smoke and motion sensors to my system. The Alarm Relay technician, Anthony, expertly (and patiently) guided me through the upgrade process and I now have a more secure system. In fact, all my encounters with the people at Alarm Relay have been great from the person who set up my appointment for the tech call (in this case Brandon) to the nameless people who monitor my system, including those many who had to handle some of my "false alarms". read more

Alarm Relay/Watchlight is a customer service oriented and full service home and business alarm company. we've been with them for almost 10 years now. They are all so helpful and nice. They provide great alarm monitoring and equipment support for all brands. We've been very happy with both our home and business systems! read more

I purchased a system kit & everything was easy to setup. Scheduled a call from a tech & he went thru the setup without a problem. So far everything is exactly as promised, a lot less expensive than the big alarm companies ! read more

I LOVE their monitoring service! Set-up was fast and easy. The service works perfect. In fact, we've accidentally tripped the alarm a few times already and within seconds we are getting a call from their U.S. based customer service security team. So IMPRESSED! We had Frontpoint Alarm services at double the cost for three years and NEVER ONCE did we receive a call when our alarm was accidentally tripped. I now wonder if we even had monitoring service through Frontpoint! Alarm Relay AKA Watchlight is the real deal. Only wish I would have signed up years ago!! GREAT COMPANY!!! read more

I had an incredibly complicated problem with a lost installer code, a newly installed panel etc. Pauly was fantastic - true magician at his craft. He solved the problem in an incredibly patient and high quality way. Highly recommend this company! read more

We needed to upgrade the programming on our Alarm Relay system. Very nervous to do it on my own. So I got an appointment with one of their tech people, Miko. Oh my goodness. He made it so easy. Literally, he made it completely worth choosing Alarm Relay over the variety of other systems. We had had ADT. Others companies tried to bid - but Alarm Relay seemed easy, and Miko proved why. Alarms are no good, if they are too complex to turn on and off. Looks like we conquered that problem. read more

I have been an Alarm Relay customer since 2009, when they began monitoring my home alarm system, which I had self-installed a few years before. The monitoring service has been consistent and very professional. When it was time to replace our aging system, there was no question that I would contact Alarm Relay first. Sales (Danielle) was very easy to work with and helped me to configure a new and up-to-date system. The Big Box arrived a few days later and I self-installed the panel and enrolled the sensors. Technical Support (Christian) contacted me a couple of days later to answer a few questions and very quickly activate my new system. It is working perfectly and this new LTE-based system will actually pay for itself in about a year as I can give up an otherwise unused landline. I consider Alarm Relay a trusted partner. The service is professional and it's a great customer experience. read more

I purchased their cell antenna and I'm glad I did. Now with their app I can see when anyone comes and goes on my phone. You can also turn on and off the alarm from your phone. They have called me for anything and everything such as power outage in my area . Just to be safe the first time I entered after the outage they called to make sure everything was OK. Their technical department was easy to deal with but most of the time you must make an appointment to deal with problems. Overall I'm pleased and the prices are fair! read more

I always recommend Alarm Relay to everyone for homes or businesses. Great service, knowledgeable techs, fast response. Nothing like them. I've seen it first hand how quick they are to respond if your alarm goes off or even if there is trouble with your system. They are quick to make sure your system is always up and running. read more

I've been a 16+ yr customer of Alarm Relay. Nothing like a company to help you feel safe. Even though my panel is old, they've kept us up to date. Just today, had Miko P, one of their techs, help me install a cellular relay to help me stay in touch. Awesome doesn't describe his great work. Fantabulous! read more