I called Watchlight/Alarm Relay today with a personal issue that involved payment/update of my security system. I was greeted by an agent that heard my story and what I needed, and she immediately transferred me to Sarah Quintero | Accounting Supervisor. I advised Sarah that I needed to change/update my account and then make a payment. Sarah was efficient, knowledgable and extremely helpful. She didn't try to pass me off to different departments and different agents that could help, she took the time to handle my situation with dedication and concern. She was amazing and after an email, signing a document and making an appointment with a technician I was all set. She not only solved my issue in no time, she gave me peace of mind. Thank you Sarah Quintero. Thanks for going above and beyond!! read more

I had a problem with one PIR which is a motion sensor. Erica was very patient with me on the phone and explained how I could bypass the zone in the interim until a technician was available to trouble shoot the problem. She expertly walked me through the process of programming the panel so I could still set my alarm by temporarily removing the troubled zone from the system. She set up an appointment for a tech rep to call me. I could not have done any of this without her help. On the appointment day, Tony (the technician) called to help resolve the issue. He was very knowledgeable, personable, and patient as well. He expertly explained what I needed to do and how to do it. He walked me through every step until we solved the problem. This included removing the unit, testing the battery, replacing the battery, testing the new battery, programming the control panel, and testing the system to ensure the PIR worked and that the alarm enunciator worked as well. I highly recommend Alarm Relay since Erica and Tony are great representatives with the requisite knowledge and skills to do the job very well. read more

I was a little skeptical at first using an out of state firm to handle my security needs. I walked through with the technicians the reprogramming process. It wasn't as hard as I thought it would be. An internet transmitter + appointment and my house was connected. They give you access to an app which gives you notifications on arms/disarms at no extra charge (love this). You can also remotely disarm vis this app as well which is night. Just now was about to go to bed and armed alarm with my app instead of the panel. Their technicians are extremely smart and also very patient with my non-security tech needs, lol. The other thing that blew me away was the phone call i received from the service department when i had called but not a left message. The service department called to make sure i didnt need anything. Very impressed w/service and saving about 150$year using then versus someone else. Highly recommend! read more

Destiny was extremely helpful in explaining the process, setting the appointments and following up with me as I started the monitoring process. read more

I wanted to recognize what excellent service we received today from Noah. He was patient and kind as he helped us identify the problem with our alarm. I can't say enough good things about his service and how helpful he was in fixing our problem by educating us. read more

Moved to Florida and was talked into simplisafe. What a disaster. 10 months later went back to Alarm Relay, who we had in NY for 15 years. They are truly the best alarm company. read more

I really appreciate the excellent service from Sarah at Alarm Relay. Very responsive and completed all of my requests in a timely manner. She is definitely a plus for this company. read more

I opted for Alarm Relay as our monitoring service for our Florida home after years of success using them in New Hampshire. This is a new home and, as such, has problems to work through. The security system, while of good quality, needed attention to details. I called Alarm Relay and was scheduled with Kenneth Urbanski, a service tech. From the first meeting through our successful installation of ALL equipment, Ken was there, guiding me all the way. He showed patience when I showed ignorance; guidance when I needed help. Without hesitation, I can say Ken is the best technician I have worked with. Additionally, Alarm Relay is best monitoring service and at an affordable price. Double home run for me. Use them. You won't be disappointed. read more

alarm relay is great ask for Lacey and things get done thank you This is my second review for them and I am so happy to be with them.

I was very happy with the whole experience though I only started monitoring with them, not installing the system. I had two phone appointments, both with Giovanni who did an excellent job of guiding me throughout all the steps. read more

Fast response. Representative promised 24-48 hours. Received the same day.

We have used Alarm Relay for over 20 years and have never had a problem or reason to complain about their first class service. We never had a single incident where they did not promptly respond to an alert or indication of a system problem. Whenever there was a system problem I was able to quickly resolve the problem by working with tech support. This day and time you seldom find a company that provides 24/7 monitoring by a US based call center like Alarm Relay provides. read more

I was having issues switching my alarm system to another vendor. Alarm relay helped me through my problems. Kassandra in customer service was a great help in this process. The technician were very helpful also, spending quite a bit of time working with me on the phone. Very impressed with their service. read more

I have had this alarm company monitoring service for over five years. Always responsive and helpful. I had to change out my wifi box that connects to my alarm system since I don't have a landline, and yes, you can arm your house without a land line with this company. TONY from the tech department was AMAZING in helping me set it up over the phone. Patient, knowledgeable, friendly and followed up when he said he would. Kudos to Tony! read more

Destiny was great to work with! She was knowledgeable and answered all my questions. I would definitely recommend her and Alarm Relay.

The customer service is AMAZING! They are very fairly priced! It's the BEST of both worlds. I highly recommend them!!!!!!!!!!!!!!!!

Sarah had great customer service and excellent follow up. Happy with Alarm Relay and their problem solving.

Sarah was great. Super helpful and this is the best alarm service around. Def glad I stopped overpaying elsewhere and gave this a shot.

Great customer service and very patient during installation process for remote cell phone monitoring.

Excellent value, service, company. Very helpful and cooperative with weird requests.

Setup scheduling was a breeze as was the setup of my system. I am a repeat client of Alarm Relay. I am now using the new interface that lets me control my front door and thermostat, thereby eliminating a couple of other monthly monitoring fees. Thank you Kassandra and the Alarm Relay team! read more

They helped me upgrade my alarm system and made sure it was operating correctly. The sales person (Susan) worked with me and made sure everything went smoothly. The technical support technicians were very knowledgeable and proficient. The entire experience was great, with just a couple of hiccups that were quickly resolved. Great service, courteous people, and at a very good price... thank you Alarm Relay. read more

I am a recent customer of Alarm Relay and I couldn't be more satisfied. My next door neighbor referred me to them. From my very first phone call to Alarm Relay until the installation was completed, it was 5 star experience. I would like to specifically acknowledge my sales representative, Destiny A., for her helpfulness and professionalism, as well as her genuine pride in the company she works for. I had never used an alarm service before and Destiny guided me through the entire process and followed up with me every step of the way. Everything she told me on that call, was absolutely true. My thought was that if the service I was going to be receiving from Alarm Relay was anything like my experience with Destiny, I am going to be extremely happy I chose them. That is exactly what happened. The installation process with the technician went flawlessly and each person from Alarm Relay that I have spoken to has been friendly and professional. read more

I have used Alarm Relay for many years, and I've always found them very knowledgeable and willing to help. Recently, I had a phone appointment arranged with a tech, who would walk me through upgrading some hardware. For some reason, the phone number he had was an old one, so he could not reach me (it sounds like there are multiple phone lists for different purposes). I spoke with Destiny, who happened to be the sales rep who placed my order for the hardware, and it was clear they were pretty booked for the rest of the day. I had taken time out of my work day to do the upgrade, so it would have been hard for me to move the appointment. To my delight, Destiny and the tech spoke and then went out of their way to fit me in! Everything went smoothly with the upgrade, and I am sorting out the phone number records now with customer service. The bottom line is that they fixed the issue with the appointment quickly and made me top priority in order to make things work out. read more

I found Alarm Relay while looking to switch alarm monitoring companies due to a price increase. Alarm Relay's pricing is very competitive and fit my budget. Once service was disconnect from my old alarm company, the switch over began. After speaking to sales and electronically signing standard documents, including filling out a new customer form, you will make an appointment with a technician to get your alarm panel online over the phone. In my case, a Honeywell wireless setup. The technician was extremely patient, clear and concise in his directions to setup and test the alarm system. Overall great customer service. read more

I've been an Alarm Relay customer for 15 years at 3 different homes. Absolutely outstanding service and a great value. One of the best service providers I've ever worked with. Can't say enough great things about them. read more

Fernando is so nice and such a great asset to this company!! He was extremely helpful getting me setup with the app for my iPhone today while he was visiting for maintenance. He is our go-to guy and has been for years. read more

Alarm Relay has been our home monitoring system for the past 19 years. They provide great service. Today we needed a Certificate of Coverage for our new home owners policy. They quoted a 24-48 hour turn around time and emailed it to me within 2 hours of my request! Such great responsiveness! This is just one example of their great customer service. Go ahead and contract with them for your home monitoring... you won't be disappointed. read more

Amazing customer service and top of the line products! I had a close call break in once, and I was so thankful for the use of the panic button. Once you have children in your home there is no such thing as too safe! I will happily refer ALARM RELAY to all my family and friends. Thank you for putting our minds at ease on the daily! read more

Been using them for over 10 years. Reliable, better pricing than the major alarm players and they worked with my existing home alarm system. Several years ago I put in an additional cellular communicator to have multiple communication paths to their central monitoring. Recently upgraded that equipment as the old one was no longer being supported--had to buy the new equipment myself but the alarm relay tech Christian Alvarado walked me through the installation process over the phone efficiently--took just 20 minutes to replace it and it was a great experience. read more

I have been using Alarm Relay for about 17 years. Always helpful and responsive. Prices are the best. Spoke with Sheri today regarding a certificate for my insurance company. Very friendly and sent the certificate within a few minutes. read more

I've used Alarm Relay for the past seven years for our home and business. I've heard my colleagues continually complain about their alarm service providers. I've never understood their complaints because Alarm Relay/Watchlight has been reliable and responsive 100% of the time. There is also no greater "bang for the buck." I can't say enough positive things about our experience. I've had 12 separate accounts and have only had one admin issue that Kristi B. in their accounting department dropped everything to help us resolve it same-day. I feel as though I'm their only customer. read more

I've been nothing but happy with the service. With a 15 minute phone conversation, I was able to reprogram my old ADT alarm so they could monitor. The cost is a fraction of what I was paying with ADT, and they're right on the ball with calling if there is a trouble or alarm on the system. I never got that kind of service from ADT. read more

I'm an above average homeowner tech person. I don't work in the field professionally, but I can dis-assemble and re-assemble just about anything from automobiles to electronic instruments. My experience with Alarm Relay has been as fruitful as taking a car to a mechanic who keeps replacing parts until they stumble on the solution. They suggested I replace the main PCB (printed circuit board, $35 sourced independently) suggesting the issue was either that or the dialer. From the start I explained that I had no landline and monitoring was done through my DSL line. There wasn't cognition of this fact on their part until after the PCB was replaced and they asked "what number does your system use to dial out?". I again repeated how signals were being sent from my home and state that since I was able to see that system being armed and dis-armed through my previous company's web portal that it was effective, as is, in the past. They then said "well in order for us to monitor you through DSL you'll need to add an EVL-4 module", which I sourced for $96 online. We get everything configured and the tech says "o.k., let's test you smoke detector". I'm instructed to hold down the test button on the 521B smoke detector that ADT had installed in 2003. Believing the tech knew what he was talking about I attempted to press the only visible area where there might be a "test" button, which was actually just an indicator light that shows the device is functioning. The tech says, "well, given the age of the device it may not be functioning" and suggests I replace the unit. So, once again, I research and source a replacement 500N series smoke detector made by Interlogix ($40). I wire it into the system and call to test the unit; again, different tech, same run around. I tell her "there is NO test button on these units, which is supported by the installation instructions I just read". Mind you, these people are supposed to be subject matter experts. I'm told "well the only way to test it then is to buy smoke in-a-can. I said "Look... I'm not spending another penny on this project. You people are like an auto mechanic that guesses until they eventually resolve the issue!". Ridiculous!! I asked, "if you get an alarm signal will you call me first before dispatching calling my local responders?". The tech said "yes". I lit a cigar, blew smoke at the unit and the siren sounded. There's your solution. ADT is the leader in home security system installations. The Ademco Vista-20P is THE industry standard in household alarm systems. This IS NOT rocket science and should be common knowledge for ANY company that offers tech support for alarm systems. For all the unnecessary expense and aggravation I should get my first year of monitoring for free! Reply to Alarm Relay Comments: - The fact that you don't have techs in the field is why I was clear and concise in my communications. You allegedly record calls for training & quality purposes, review your recordings. I stated from the beginning that I was monitored through DSL and had no landline. I provided PHOTOGRAPHS of EVERY system component involved in the monitoring and transmission of signals from my home. Rather than assume (since you don't have techs in the field) that the PCB was the issue, skip to the fact that you can't monitor through DSL (again, clearly communicated from the start) without the EVL-4 and start there. If the integration of that device allows communication with your monitoring station, no need for the PCB replacement. The age of the system is marginally relevant; there are no moving parts in electronics and things don't wear out. The Ademco VISTA-20P units are still manufactured and installed at this time. - The documentation that accompanies the United Technologies Corporation ESL 550N Series Smoke Detectors (P/N 1036525-EN REV F) shows there is NO test button (a fact your tech support team should know) and that there are TWO recommended test methods: 1. Smoke! In A Can (or) 2. Hold a smoldering punk or cotton wick close to the unit... Smoke from a combustible source, be it a punk, cotton wick, cigar or other CONTROLLABLE source is the same. Go to Google and search: P/N 1036525-EN for the supporting pdf. You are again, incorrect. The smoke detector replacement was unnecessary, as recommended by Alarm Relay. - Really? "Life Safety Enhancement"? Why do you think I chose to install a burglary system and REDUNDANT fire detection system in the first place? You're grasping to validate your company's misdirection. There are hard wired smoke detectors with battery back-up on every floor of the home. When occupied, detection would be prompt, as is. At a minimum, you should pay me for the cost of the PCB and new smoke detector. You need to improve. read more

I'm 70 yrs young and have dealt with alarm monitoring companies since i was 20. Aszia with Alarm has provided the best customer service I have ever experienced. She initiates follow up. That so rare these days. Allen P in the customer service was quick to resole issues in a positive way. 5 Stars for these guys. read more

Tony from tech support was very helpful and was finally able to resolve our new cell uplink issue (that 2 other techs had not...). He did a great job and I appreciate how well he knows his job. read more

This is an outstanding company if you need monitored alarm service. They immediately inform you if there is any system problem. Their tech service is excellent. They can help you solve problems over the phone. No need to have expensive service come to your home to troubleshoot or instal/replace devices. All this for $10 per month. read more

We had an issue with ADT and switched to Alarm Relay. First they were 40% of the cost and assisted in a recall of a Honeywell heat detector that ADT and Honeywell would not replace. read more

Alarm Relay has been great through the setup process for our new home. They were flexible with my schedule, even when I had to reschedule unexpectedly. The Technicians are great and very knowledgeable. They were able to get my system programmed quickly and test everything well. They also helped me map out all of my zones. I recommend them for any alarm monitoring needs. read more

We have had Alarm for sometime at our business and they are great! We just upgraded our system and I was having some troubles. Kenneth from App support was on top of it! Extremely helpful and very quick to respond to my emails. I definitely recommend Alarm Relay and have Ken on speed dial! read more