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    Infinity Lock & Door

    4.7 (147 reviews)
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    Response time

    2 hours

    Response rate

    100%

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    Reviews With Photos

    Kathy B.

    Trevor installed a main door and screen door on our house and did incredible work! Professional, knowledgeable and experienced. We will definitely bring him back for any future projects that we have planned! See before and after pics.

    Security door lock misaligned

    This service was for a entry door replacement - front door, frame and trim replacement, and security door re-install, with all gaps sealed, for a standard sized door. The frame, door, and security door are installed, but not without issues. The main door feels like it is hitting on the bottom of the threshold every time we close it, and I ended up having to order and install the last piece of weatherstripping, which took some trial and error since a standard 1 inch thickness caused the door to not shut and made it very difficult to engage the deadbolt. The interior trim, as pictured, is visibly stained upon installation on the upper right corner - didn't spot this on the night of completion, but pretty obvious now in the light. The security door is misaligned - one side is flush to the trim and frame, while the other has visible shims placed which causes the right side (when looking out) to protrude at an angle. Not sure if this protrusion is the cause, but the security door deadbolt is difficult to latch. You have to push/pull it in as you lock it and even then you feel resistance, and I've now noticed that each time I unlock it, it makes a noticeable bang sound. While the doors technically operate, we fully expected our newly installed, new main door to work flawlessly, the security door to operate smoothly, and for the new trim to look new. This unfortunately is not the case. The project took a day longer than expected (work commenced on Friday 8/22 and he had to return on Monday 8/25)...the door was left with sizable gaps around the perimeter exposed to the outside. Trevor left a couple packs of insulation so I could "cover anything that bothers [me]," which was pretty much all of it. To avoid pests or rodents entering our home and maintain effectiveness of our air conditioner over the hot weekend, I ended up installing all of the insulation around the door. On Friday it was unfinished, and upon reflection, today it still feels like we are left with an unfinished job that we need to continue work on to fix. We hired out for this job for expertise and experience in door installation, but we got an incompletely done job and guidance on how to do the unfinished parts (insulation, weatherstripping). If I had known that I would be doing some of my own door install work I would have gone with a different vendor. I understand getting overwhelmed and physically exhausted from working all day outdoors, but at the end of the day this was the job that was agreed to, and we did not receive the promised outcome. I also feel his responses to my concerns were unprofessional (examples: "I don't even know anymore man I cant think." "What do you want me to do, I can't work all night." "I left some insulation so you can cover anything that bothers you.") I am not the cause of the difficulties encountered on the job, and expect a higher degree of professionalism and project execution/quality standards.

    First he said it could help for $95 and up then when he realized it was just an alignment he was too busy and booked.
    Deborah P.

    [[HIGHLIGHT]]Horrible customer service.[[ENDHIGHLIGHT]] I simply requested help through Yelp with my door since it's not aligning and I can't lock it. I sent request to two companies since they were locksmiths and door people I thought they could help. My doors are unique older French doors that have to be aligned in order to lock. You know the ones that fasten to the upper and lower door casing. [[HIGHLIGHT]]The gentleman that responded was quite arrogant and told me that he was booked for today.[[ENDHIGHLIGHT]] First he said he could help me for $95 to fix my lock and then ask me if it was urgent when I responded he figured out it was too small a job and said he's booked so I said okay...[[HIGHLIGHT]]Then thinking maybe I could hold off to next week I called him and asked him if there was a day he could come so I could have someone professional and his response was have you called anyone else and blew me off like he was too good for the job[[ENDHIGHLIGHT]]. Too small a job and go find someone else. Who does that these days. Oh, This guy did. [[HIGHLIGHT]]I will find someone else but the attitude and genuine response to help someone with a small job was horrible.[[ENDHIGHLIGHT]]. Sorry I couldn't have a bigger problem for you

    Repaired door frame.

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    Review Insights

    Photo of Joe D.
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    5 months ago

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    9 days ago

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    4 months ago

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    9 months ago

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    Photo of Lyn S.
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    1 year ago

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    Trevor M.

    Awesome feedback Lyn. We appreciate you!

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    4 months ago

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    Trevor M.

    Great project, and glad you were happy with the result!

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    2 years ago

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    Trevor M.

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    4 months ago

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    Trevor M.

    Thank you!

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    2 years ago

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    9 months ago

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    Trevor M.

    Thank you for the review! God Bless

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    5 months ago

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    Trevor M.

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    10 months ago

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    Trevor M.

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    11 months ago

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    Trevor M.

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    11 months ago

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    Trevor M.

    You got it Paul! (Sheriff of Baghdad)

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    2 years ago

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    Trevor M.

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    1 year ago

    On-time and quick to resolve our door lock issue. Would use Trevor and Infinity Locks & Doors again for any door or lock needs!

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    1 year ago

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    10 months ago

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    Trevor M.

    You are very welcome, thank you for the kind words!

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    2 years ago

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    Trevor M.

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    2 years ago

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    Trevor M.

    Thank you, sir!

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    1 year ago

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    Trevor M.

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    2 years ago

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    Trevor M.

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    4 years ago

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    Trevor M.

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    2 years ago

    My wife and I are impressed with Trevor's workmanship. We will use his service again for our future needs.

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    Trevor M.

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    Photo of Amir M.
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    4 years ago

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    Trevor M.

    Thank you for your business, Amir!

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    2 years ago

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    1 year ago

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    Trevor M.

    Splendid review. Thank you for your business, Juan!

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    2 years ago

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    Trevor M.

    Glad to help - thanks Vanessa

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    2 years ago

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    Trevor M.

    Highly commendable review, sir!

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    2 years ago

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    Trevor M.

    Thank you Lisa

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    4 years ago

    Changed our locks to keyless on short notice. Did a great job. Would use again in the future.

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    Trevor M.

    Looking forward to working with you again.

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    Photo of Ruth M.
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    3 years ago

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    2 years ago

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    Trevor M.

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    2 years ago

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    Trevor M.

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    Photo of Eric P.
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    3 years ago

    Easy-peasy! Reasonable prices, on-time, professional. Great work!

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    Trevor M.

    Thanks for your business, Eric. Great to have another happy customer!

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    2 years ago

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    Trevor M.

    Not sure what made you so upset, I recall the work coming out well.

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    2 years ago

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    Trevor M.

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    2 years ago

    Trevor was reliable and resourceful! Easy and fast installation. Would highly recommend.

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    Trevor M.

    Thank you, Cesar!

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    4 years ago

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    Trevor M.

    Thanks for the Review, Rafael. Glad we could be of service.

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    Page 1 of 4

    Ask the Community - Infinity Lock & Door

    Review Highlights - Infinity Lock & Door

    Trevor installed a new front door and locks at my home, as well as repaired two sets of french doors.

    Mentioned in 95 reviews

    Read more highlights

    JWG Windows & Doors

    JWG Windows & Doors

    4.9
    (269 reviews)

    Nick and all the team at JWG were fantastic. I spoke with several other companies but really wanted…read moreto support a local business instead of going with a big box company, and I'm so glad we chose them. The biggest thing I appreciated was how trustworthy and friendly everyone was throughout the process. From start to finish, they made everything feel incredibly straightforward and stress-free. Nick was always very responsive and happy to answer any questions I had along the way. When our double door arrived, it was missing a hole, which was understandably concerning, but they immediately arranged for Alex to come out and fix it. It wasn't an easy adjustment to line up perfectly, but he did a great job and made sure I was happy before finalizing everything. The end result looks great, and we're very happy with the quality and service.

    Jason provided us with an in-home visit with a sample replacement window, and explained the various…read morefeatures of interest and options. He helped us arrive at a suitable energy-efficient Simonton models to replace 5 of our windows at a reasonable price. He also measured all the windows to be replaced and promptly provided a written quote. Three of our replacements were for original 30+ year-old single-hung windows which were no longer functional because their balances had failed. The replacement Simonton windows have a better design that obviates the need for such balances, which was of added value to me! The total window order, measured and made to order, was received by JWG within 3 weeks and installed within 1 week. JWG Windows arrived just minutes before the scheduled time for installation. We were fortunate to have a second installation crew (Alex and Ricky) join the first crew (EJ and Cody) during the installation process, which allowed the entire job to be done within 2.5 hours. These two teams operated smoothly together in good spirits, were respectful of our property (using drop cloths in each work area) and cleaned up the work areas. After they were installed, EJ demonstrated the windows' operating features, provided me with the manufacturer's warranty and answered my questions. (The self-latching worked a bit differently than I expected, which actually was an improvement!) The windows look great and are a pleasure to use! Nice work, JWG!

    Hometime Windows & Doors

    Hometime Windows & Doors

    5.0
    (115 reviews)

    It was time for us to replace some windows and add shutters, and working with HomeTime made the…read moreentire process incredibly easy from start to finish. From the very beginning, everyone was friendly and professional. I worked with Kaleb, who arrived on time and provided exceptional customer service. He was always responsive--whenever I had questions, I could call or text him and he would get back to me quickly with helpful answers. When it came time for installation, Jesse, James, and Eduardo were fantastic. They were clean, thorough, and did an excellent job. You can really tell they take pride in their work. I will definitely be recommending HomeTime to others and plan to use them again when we replace more windows in the future. Thank you all so much!

    We went with Hometime Windows because of their attention to detail and care in answering our…read morequestions for the entire process of window replacement. The pricing was extremely competitive and it stood out to us that Hometime ensured the best value and delivery from start to finish. Our first part started with asking for a free consultation. In utilizing the yelp platform, we proceeded to give a call to the office to schedule. They were very prompt to schedule a free in home consultation the very next day. Jeff was our sales representative and he was very courteous and helped guide us thru the process. We wanted to ensure getting a set of windows changed and he helped do an initial measure and then gave us a run down presentation of our options and the technology behind the windows being replaced ( retrofits). We even had a chance to talk about grids and learn new terms and technology about the windows themselves! Jeff was super patient with us and answered all our questions, even as we had little ones to deal with around the home. What mattered the most was we were not pressured to move forward, we felt a big sense of confidence in the level of detail as well as clarity in the process. My wife was happy so we were sold to move forward! Leading up to the installation and waiting for windows to be ready, it was around a 4 week turnaround. Nina from the office was extremely insightful on reminders and communications. She helped answer small questions quickly via text which really helped. We also got notifications of an additional meeting with our installers, Jesse and James to ensure the windows were measured correctly. On the day of installation, Jesse and James arrived promptly at 7am as they had promised. They were very professional, navigated thru our tight corners and items in the hallways. They were very courteous of noise and did a very thorough job to install the new windows. The installation of the windows and chaulking work was top notch, they look beautiful inside and out. We were in awe of how wonderful and charming they look compared to our old 25+ year windows that were replaced. Thank you Jesse and James as they were very efficient and cleaned up everything as they wrapped up the project! They also took extra care of installing the windows without taking out our shutters or blinds. Thank you Hometime Windows team and look forward to working with you guys again for the next phase of windows and highly recommended for others to win your business!

    360 Windows and Doors

    360 Windows and Doors

    4.9
    (16 reviews)

    360 did an amazing job with our new back door, they were on top of every detail did a wonderful…read morejob with the installation. I would highly recommend them.

    I recently had all of my windows replaced in my home with 360 Windows and Doors…read more I first met Zach at the showroom and he showed me some of the windows they offer and how they were made and took the time to answer and questions I had, and explained the differences between each of the window types. I later met Malake who facilitated the transaction. Malake was wonderful and put the whole package together and was very good at keeping me updated with changes that might occur. I called her on the weekend in the evening and she still answered my call. Absolutely awesome. We ran into a small issue with sizing on a couple of windows from the window manufacturer and 360 Windows simply offered an upgrade to those windows that had the issue at no extra cost. Talk about taking care of your customers. Lastly there was a small hiccup with the screen door that didn't make it into the shipment for my sliding glass door. 360 windows contacted the manufacturer of the windows and for whatever reason it was further delayed. Not any fault of 360. I spoke to Lauren on a few occasions regarding the screen and she decided it was taking too long to get the screen from the manufacturer and Lauren contacted a local vendor that manufactures screen doors and sent them out to build a custom screen door since the original vendor was having issues. Much appreciated!! Everyone I encountered at 360 Windows was awesome. They were patient with all my questions and friendly, responsive, explained everything and informed me of any changes. The install team were punctual and really on top of the job. I am very happy with my experience and highly recommend this company. Thank you all for a great experience. I have had neighbors ask me about my windows and I will be sending them to 360 Windows and Doors.

    Infinity Lock & Door - locksmiths - Updated July 2026

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