Two flights , two delays caused by two different technical issues. Not a great look guys .

The stewards in first class decides to serve drinks while everyone is boarding that seems smart. He said excuse me you can wait till I'm done. Very rude and snotty. Common sense to get everyone in board really. The stewards in the rear was amazing. Guy or what ever they were was a jerk never flying again read more

Since we live in Alaska, we always fly Alaska airlines. Never a complaint and my favorite airline by far. read more

Alaska Airlines - A good view - Airlines Near Me - Seattle, Washington

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I love this airlines they are accommodating. They are always helping with a smile. Made the mistake of making my return flight to Dallas Love instead of DFW. Oakland Alaska personnel help put me back on the flight to DFW. SEATTLE flight to DFW they removed me from 34F seat (Rear Plane by the window) to an aisle seat. Being 6ft 3 and 245 this was not only a blessing but a godsend. read more

Alaska Airlines I love you. I haven't had to fly many other airlines since moving to the PNW but I also have NEVER experienced excellent service on flights more consistently than any other airline. Our flight #354 on 2/11/23 from PDX to TPA was looking to be made of my nightmares when we got to the gate. The flight appeared full but most concerning it was FULL of MANY kids. Now hear me out. I have two kids. I hate flying with small children, which is why my kids are 7 and 9, taking their first memorable flight. I experienced flight trauma, which I truly believe was my karma for always getting irritated on flights as a young single person (when AirPods weren't a thing,) having screaming kids. Or kids kicking your seat or playing with your tray table. My daughter, at 18 months, cried (screamed) for most of the 7+ hour flight from Tampa FL to London England. It was awful. Especially the terrible woman who kept throwing me THE dirtiest looks and swearing at me loud enough to hear but not yelling. I also happened to be 5 months pregnant at the time. Fun times. That was awful. So after that I offer a LOT of compassion to parents with little kids and babies. THAT said, there were MANY infants, toddlers, etc on this flight. I met three sets of parents, one a single mom, all with babies. One set of parents was taking their first flight with twins. They seemed utterly terrified. I offered BOTH that set of parents and the single mom drinks on the plane on me because sometimes you need it y'all!! The flight staff was more than happy to accommodate that request but I assumed the parents never took us up on it since I didn't have charges for anything but what I'd had. Then the Mama (of twins,) was making her way to her bathroom and thanked me for the drinks. I told her I didn't think they had offered them drinks on me. She said "they told me the drinks were paid for." When I went back and asked our flight crew to make sure I paid for their drinks they said "we love a good deed and thoughtfulness, we especially need to give kindness to new parents because it's HARD! Don't worry about it." Really?! I got immediate karma back for paying it forward. I told that Mama you can pay it forward one day when you've got older kids sitting quietly with headphones on laptops. As far as the flight, and plane itself: the plane was very clean. Spacious compared to the last Alaska flight I'd been on to NOLA, and it was actually about 90% full. We got lucky and my husband was on the left aisle, and I was in the middle on the right between our kids. He had NO seat mates. So our daughter took his window and our son stayed at mine. The flight was easy peasy. Decent snacks, I bought the kids each a tapas box which they are enjoying on a long car ride today, and really good cocktails!! I've experienced MANY good flights and many great flight crews but this one blew them all away. Raachelle took #1 for best flight attendant though. The rest of the crew was great but her smile was contagious, she beamed and she was SO fantastic. read more

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Alaska Airlines app, rewards app, and check in are a jumbled mess. Printed a boarding pass that took me through TSA. Ready to board the plane and the obnoxious agent in a Hawaiian shirt said the system does not accept the paper boarding pass. Went to the counter and the lady there could not check in a pilot riding on the flight. I thought the plane was going to leave without me due to being unable to check in. What a mess this is. Later tried to set up my flight rewards and agent could not do for me on the phone. What a mess!!! read more

Have flown Alaska whenever possible as they do a great job at flying field trial dogs to many places on the west coast. Our most recent flight across the country was great . On time and all of our luggage arrived with us. If Alaska can get you to your destination on time why can't all the rest? Must be because they go above and beyond for their customers. read more

This is the main airline I take from Oakland to Seattle and back!! They have plenty of flights available, and I always like how you can select your seats in advance. I always try to catch a deal, and track my miles through the Alaska Airlines App. My flights have always been on time, both ways, one of my favorite Airlines to fly with!! read more

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Extremely rude and dismissive staff. My gate was changed and I was told to see the counter to get a new boarding pass since I am connecting from Starlux. Right off the bat, the lady working at the counter was extremely rude, dismissive, and lacked professionalism. Not a good look for Alaska Airlines. Neither I nor any of my relatives will be a patron of Alaska Airlines ever again. (This time wasn't by choice either, I would have flown with Starlux all the way if given the chance!) read more

To add to my horrible previous rating I just got off a flight almost 45 minutes ago and was taken to the terminal by bus. If that wasn't bad enough, it's now been 45 minutes and there's no luggage. This place is a freaking nightmare. read more

A quick comparison between Alaska and Starbucks. The Alaska food was 9.50.. Starbucks was 9.00 with tax / tip. The Alaska snack was way better. Something is wrong when airline food is way better than the company whose job it is to sell food read more

Alaska Airlines - Bizarre when airline food beats starbucks food - Airlines Near Me - Seattle, Washington

We've flown Alaska Airlines for years, and have their Visa. We recently used virtually all of our miles to fly first class from Portland to Nashville. We were refused entry to the lounge as our flight was too short by 28 miles!! Our flight was 1972 miles and they said it had to be 2000 to get in. Even though it was not that busy the manager said she had absolutely no discretion. I see now why Alaska's ratings are so low. read more

First time on Alaska Airlines, and I can see myself flying them once again. The economy seats has more room than other airlines. Not all airlines giving soda, water and snacks. This one does. The first class big seats are nice but not the space you would expect for first class. read more

The airport has installed a new baggage drop system. To put a suitcase on the carousel, you have to lift it. My suitcase is very heavy. I couldn't lift it. I asked a male employee twice to help me with my suitcase. He pretended not to hear me. There was a line of people behind me, but he didn't care. Eventually, a female employee came up and helped me with my suitcase. If a man working at baggage drop can't help with a suitcase, he shouldn't work for Alaska Airlines anymore. Either the airport should install a path to make it easier to put a suitcase on the carousel, or an employee should help. Men in particular should help with luggage. read more

Alaska will always get 4 stars because they have one of the BEST on-board pet policies. Today, I picked up Arthur who had me worried because he was a little big for his carrier. However- they let you give your pup a stretch in the terminals, but you have to keep them in the carrier, under the seat during your flight. So I recommend getting a TSA approve soft carrier bag (give a little 'crush' room!) Everyone at Alaska in Seattle was freaking AWESOME. Not only did they get me on an earlier flight, but got me all the way in the back near the toilets in case of any puppy emergencies. It didn't happen - but the staff behind the desk and in the sky - they were extremely accommodating. The steward/stewardesses checked up one us regularly in the air (about a 3h flight). He was actually better than the human babies on the flight! Thank you Alaska for helping bring home my fur bud!!! read more

Alaska Airlines - Best part of Alaska - taking your new best friend home with you. Yelp!, meet Arthur.... - Airlines Near Me - Seattle, Washington

On January 22, 2025, I flew back to Seattle from San Francisco. I have done this at least a half a dozen times in the recent past. The plane was taxing on the runway for about forty five minutes. Having bladder issues, I needed badly to go to the bathroom. So I stood up but before I could walk more than two steps, a steward yelled at me loudly and angrily: "GET BACK TO YOUR SEAT." He was acting like a prisoner warden. I meekly sat back down. In all my life I have never been treated so badly, except once about 6 years ago. I fly frequently, about 3-4 times a year, on mostly international but some domestic flights. Passengers all the time move within the cabin when the seat belt sign is on on when there is substantial head wind. I have yet to hear someone scolded in the disrespectful tone of voice I was subjected to. The plane was moving very slowly when I got up out of my seat. Eventually it came to a complete halt, for at least 20 minutes about when the pilot explained the situation and that it would be at least that amount of time before the plane could take off. ***** The following day I called Alaska Airlines to make a complaint. I was put on hold for over an hour before I could talk to an agent.. When I finally got someone on the phone (I had to spend 15 minutes searching the website for the number), he agreed that the steward had acted inappropriately. He offered mileage or a rebate on a next flight. Details would be in a forthcoming email. I never got it. ***** I will not fly with Alaska again. There are other airlines that fly from Seattle to San Francisco. Before this incident, I had begun to feel some loyalty to Alaska. Based on the above two inter-related experiences, this is no longer the case! read more

Why are you downgrading your first class service level? if I wanted to be forced to check-in online, create my own boarding pass and luggage tag, then drag my bag to whatever carousel wherever... well, I'd travel on Spirit Airlines. This was my experience flying out of Seattle and if that's your model going forward then I'm not flying you out of Seattle anymore. On my return flight from San Diego you still have a first class check-in function and I received courteous and efficient service from Santiago. You know, the kind of service you fly first class for and are willing to pay for. I hope your Seattle experience is a beta test and you drop the "Walmart self-checkout" experience for your first class customers. read more

While Alaska has much more of the feel of a standard "trunk" airline in 2025 compared to 2010 (more regional and "homey"), it is still a cut above American and United and half a cut ahead of Delta. I fly first class a and business almost exclusively and reside in Seattle--Alaska's major hub. Their first class seats have 4-5" more legroom than comparable seats with the other airlines, which is the major reason that I do not fly economy. They also have the good sense to not serve hot meals on most of their flights, but rather reasonable quality cold meals such as their excellent fruit and cheese plate. Personnel are almost always more courteous and helpful than on United and American, though I have only praise for Delta. Alaska has a decent on time record. Their slim line seats esp on the Max aircraft are a bit lacking in padding--but I have a bad problem and this may not be an issue for others. The Alaska Clubs are not up to par with Delta or Amex Centurion clubs, and tend to be overly crowded in Seattle, but still offer a refuge from the even more crowded concourses. I look forward to their service to London and Rome, using the 787s ordered by their Hawaiian Air brand. I hope that they enter unserved markets such as SEA-Zurich (ok, Edelweiss flies). In short, Alaska is a bit better than the other US carriers and a convenient choice for Seattleites. read more

I had a flight from Seattle to Phoenix and when we landed and reached for my bag, I noticed the bad was wet as I lifted my bag from under the seat I had the smell of urine and got on my hands. I filed a claim to customer service and they said they couldn't do anything and to just call the customer service number which I did and was put on hold multiple times. when I finally got to speak to a supervisor I explained what had happened and she told me there was nothing she could do and said she would have washed her hands and walked away with no issues. I believe deserved a refund for having a bad experience on this flight, Alaska Airlines does not care the health and safety of its customers. read more

Sad to see this airline continue to decline. May be a little disgruntled as they did just lose my baggage, along with nearly 10 others. Not quite sure how this happened, as the layover I had in Seattle was seven hours and my girlfriend's luggage made it on. I know I am not educated enough to make any serious complaints on airline functionality, but I have had much tighter windows and this is my first time losing a bag. I am grateful for reaching my destination safely, and would like to give a shoutout to the flight attendant Kibby, as he was our flight attendant 3/4 flights and was amazing. read more

Arrived at the airport 2 hours early, like advised, and got to the gate. The flight was supposed to depart at 10:40 to Indianapolis. Then the constant delays started happening. First it was they needed to just fix something. Then it became that they needed to replace something. Then we needed to switch gates to get on a different plane. Then it became that the crew is still removing food off the plane from the last flight. We have now heard over, and over, and over, and over AND OVER AGAIN, that we will be boarded shortly. It is now 12:50 and we still have not boarded our flight with no update on when that will happen. I will never fly Alaska airlines again. Such an extreme amount of unprofessionalism. I will be telling anyone and everyone to stay as far away from this airline as possible. UPDATE....The pilots have now worked too long and now we have to wait for different pilots to come fly us to Indy. Another 30 minute...ALLEGEDLY Again do not fly with this airline. Again we were supposed to take off at 10:40AM. It is now 1:32. read more

I am being denied access to the airline lounge. The rule for access to the lounge for first class passengers is that he/she only has access the day on which he/she flies a leg of at least 2,000 miles. Yesterday I flew from Raleigh, NC to Seattle, WA - a distance of more than 2,000 miles. However, since it is not the same calendar day, I am now being denied access to the lounge even though I am still continuing on the same booking with the same airline (it just happens to be after midnight). Really?!? read more

I recently flew for the time with Alaska Airlines. I always flew Southwest but going to Alaska no choice. I got the credit card for the bonus offers and one bag flys free. I spent thousands to get points 1 half price fare and a companion pass. I booked a flight used my 50 percent off government went into lock down flights canceled everywhere. I called Alaska Airlines spoke to a rep and let her know I booked a flight I could not take a chance of getting stuck. I work and support myself. The rep that canceled my flight was very nice she said no problem to cancel your flight and she clearly told me I would get my certificate back and I would see that on my Alaska App and I would get a refund I bought the higher end ticket that automatically give the customer the right to cancel. I never seen my certificate back that was promised from the rep. I called customer care it took almost 2 hours to get a live person. I talked to Elena lead out of Seattle she was cold and not very nice. She could care less what the rep told me. She told me I was wrong and miss understood the rep like Im an idiot. I told her I know what I asked the rep and what she told me that didn't happen. I asked her to pull the call. She said it doesn't matter what was said. Maybe it matters to me the customer. I thought it was so rude. So Alaska Airline reps can tell customers whatever they want to make you happy on the phone but your outcome will probably be a false lie! read more

worst airline, airport and lounge experience in years. One and done. I'll stay home over taking this airline or flying through SeaTac. both have been horrible experiences as I get my gate change notification. I've flown military aircraft where I was treated with more dignity, respect and better service. some of you will know what I mean. I encountered the rudest flight attendant I've ever dealt with on this flight. All because I put my bags in the overhead bins and didnt realize that they had haphazardly thrown their demo gear in the back bottom of the bin (not even visible). Is that a reason to talk about how stupid passengers are loudly to another flight attendant in front of everyone while dropping my carry-on bag 3 feet to the ground? This is no exaggeration. From chest height well above the armrest near the top of the seat While making her comments. Then, mid-flight she becomes confrontational because I get up to use the restroom when it is open. I'm told the captain is going to use the restroom and to go sit down. I turned to go back to my seat after the rude woman makes a big deal about it. The other flight attendant said it was ok. then she says "even though you rolled your eyes at me you can use the bathroom". Any airline that condones this behavior and treatment of customers can rot. I bought 7 First class tickets and was treated this way. Was that my mistake? Or, is it worse in coach? Regardless, I'lol never fly this airline again under any circumstance. Don't even get me started on their "lounge" and their stupid policies (no sleeping?!?) read more

This airline has canceled multiple flights of mine, and then they insult your intelligence in various ways. DO NOT FLY ALASKA. So sad, they buy Hawaiian Airlines, get ready for a DISASTER. I hope they turn things around. Nice employees, but the management has got MAJOR ISSUES. read more

I love Alaska Airlines. In general I have never had any challenges with Alaska or the services they provide. Alaska does utilize formal business processes but they also operate in a very warm "customer centric approach". They remain flexible in nature all while supporting the stock holders. Plenty of flights to places all over the pacific northwest and afar! read more

Having flown over 75,000 miles this year with Alaska Air, I can tell you from multiple experiences why they are the best airline for hospitality. As a disclaimer, I am a MVP Gold 75 member but, i had to travel a lot of miles in economy to get there. The staff are top notch. I have gone out of the way almost every flight to do a survey so I could give them props. During the Covid season, they have done their best to keep the flights safe and I personally have experienced many unruly guests that treated the flight attendants poorly (like it's their fault that they have to wear masks) and them keeping their cool and being patient. As far as being an MVP, we have first class almost every flight and when we don't I always ask for a first class fresh baked cookie and they never say no. I have read some of the other ratings and if your not a frequent flyer you have a tendency to complain more than praise.We have flown many other airlines this year and I can say that none f them compare!!! read more

Alaska Airlines - row 1... still beats main - Airlines Near Me - Seattle, Washington

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Worst experience today. The air hostess Adriana on AA flight 1300 from Seattle to LA 07/21/2025. Extremely rude person. I have been flying Alaska air for 25 years. Never experienced such a rude person. read more

Kenisha helped my grandmother over the phone change her flight. She was very helpful and very sweet. Give this wonderful woman a raise

I used to love Alaska Airlines for the past 10 years, over the past year, things have gone downhill quite a bit. More delays and cancellations than ever before. Luckily the customer service is helpful. However wait times are very long since the Boeing door blew out of the plane - I've had wait times from 15 min - 8 hours depending on the day. And, in some cases, even text support is not available because they don't have the staff to help their customers. It just shows they have more issues than they can handle. I really hope Alaska Air improves, but this review is based on recent experience. I have been seriously considering moving all my miles, status, etc to Delta based on their current promotions. read more

Fantastic airline! Love the excellent service in first class! Everything was comfortable. It's so much quieter in the front! The food was good! The drinks were good! The water cartons are cute! The seats large and comfortable! read more

Brand new plane. Computer already failed and had to be replaced. 90 minute delay. Ugh Wait...too soon with that 90 min. Now it's closer to two hours. Glad I don't have a connecting flight. Sadly, they didn't hand out water or any snacks in the meantime. read more

Having Alaska based out of Seattle made it an easy choice to sign up for their credit card ($75 annual fee), and there's plenty of opportunities (for the public and for companies they partner with on discounts) to be eligible to trial the MVP tier. I was able to qualify for their MVP trial, and after a few round trips to qualify for the year extension, have really enjoyed the status. Primarily because it increases my chance of upgrading to Premium or First Class without an extra cost (depends on how full a flight is, if there are MVP Golds who qualify who haven't been upgraded, etc.). For the times I've had to contact Customer Support, I've found faster support for my quick questions through their Twitter account. With the cancellations and delays from earlier in the year, due to local snowstorms in January, their customer support was consistently pleasant and helpful (even though I'm sure they were dealing with considerable stress). I really hope they rethink their lounges. Some of their lounges are pretty outdated (dirty carpets, not the best layout, etc.), and not visually as exciting (besides Seattle and SFO). Their food options are pretty basic, and more light bite appetizers (salads, soup, breads, etc.) that don't really make the full price for a lounge pass worth it or the membership. If you're aiming for mileage runs to qualify or renew your status, it's pretty easy as they have quite a few coast to coast routes. I'm not sure if this newer, but their Chicago options are pretty limited for round trip to Seattle or to add in JFK. The times I've been upgraded to First Class have been enjoyable! The staff is always friendly, and attentive with walking several times no matter how long the flight is. The meals are very tasty, and there's usual a cold or hot option available plus a side or two. If you get upgraded within 20hrs and the pre-order food isn't an option, you'll have a chance to order once boarded. The only item they don't seem to have on hand is the fruit and cheese platter, so that you should order in advance. If you're on a longer flight, and aren't immediately hungry when service starts, you could ask if you could have yours a bit later (not a guarantee but I've seen some customers get the accommodation for a 6hr flight). The tray is a bit curved on both sides, which can make it a bit awkward with cutting, and moving plates around. The plates themselves are pretty slippery, so your cutlery may slip around. read more

Alaska Airlines - Sweet corn pancakes with chicken apple sausage - Airlines Near Me - Seattle, Washington

Alaska airlines canceled our direct flight to Kauai. We had secured first class seats. When the airline rebooked our seats on a different flight. They had no more First Class seats. They proceeded to fly us 3 hours out of our way.Then we had to wait 5 hours for the new flight to Kauai. We know they cancelled our flight because the Airline had not sold enough seats on our particular flight. This is very bad customer service. Your young female flight attendants need better training on how to be gracious. I felt their delivery was bossy and disrespectful. Good luck Alaska airlines you have a lot of work to do to improve your airline. read more

Good experience and SeaTac hub. Gate agents and flight attendants were friendly. No flight issues. Only complaints is we did the upgrade for both flights for the premium seats and did not get any complimentary beer or wine offered. $78 a seat each trip but did enjoy the extra leg room. read more

Our family arrived in Seattle from Santa Ana and realized after picking up our baggage at the baggage claim that, in our hussle to get off the plane (after our kid got sick), we forgot a fanny pack with our important documents. We went immediately to Alaska Baggage Service desk where Tess Wolstenholme and her team worked tirelessly , making call after call to locate our pack and bring it back to us. It saved us lots of time, energy, and worry. She was very communicative, helpful, and determined. We really appreciate her efforts and the help we got! read more

We typically always travel with Southwest BUT going to Seattle, Alaskan offers a direct flight. To me it was worth paying the $35 fee for your bags, which cost me $300 round trip for 10 bags. However I didn't have to stop and wait out a layover and allowed me to get to my destination much quicker. I also like that they have USB chargers in their seats, Southwest doesn't have that. I will say the seats seem more comfortable on SouthWest. We were able to enjoy a glass of wine up in the air, but I spilled some of it, but they were so nice and gave me another small can of wine. They have a feature that the airlines has 20 minutes to have your bags ready by the time you land and go to baggage claim. When we arrived in Seattle, the bags were waiting and that had made our process quicker. However coming back from Seattle to Pittsburgh wasn't the same thing. It took over 20 minutes. Now I wait and see if they live up to what they said they would do. read more

Alaska Airlines - Airlines Near Me - Seattle, Washington

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Bumped from my exit row reclining seat minutes before boarding bumped from a premium paid seat, for a pilot according to the gate agent And wasn't offered a refund until I complained Shantel gate agent Alaska Airlines very disappointing! read more

Alaska Airlines - Airlines Near Me - Seattle, Washington

I took a New York to Seattle flight today with them. My god their staff are so terrific. Happy and positive and helpful. But sincerely. Really wonderful ground and on board staff. What a difference this makes to the trip. I've hardly ever been this impressed with an airline. Ha ! Who knew ? read more

Alaska Airlines - This woman at the counter in Newark was so cool. So helpful. I hope Alaska Airlines gives her a massive promotion. - Airlines Near Me - Seattle, Washington

I have been flying a lot and heard some horror stories. But not from this airline. The staff were pleasant and the boarding was smooth and convenient. I also found their baggage policy to work just fine. They did a whole spiel about their points and credit card program, but it wasn't a hard sell. I would definitely fly Alaska if I can in the future. read more

Alaska Airlines - Curbside - Airlines Near Me - Seattle, Washington