Alaska Airlines is one of my favorite airlines in the USA. It is my first time to post here about the airline. Alaska Airlines, headquartered in Seattle, Washington, is known for its excellent customer service and operational efficiency. Happy to know they offer a wide range of domestic and international flights, primarily focusing on routes along the West Coast that is why I use. The airline provides a comfortable flying experience with amenities such as Wi-Fi, in-flight entertainment on select flights, and complimentary snacks. Though sometimes they don't have movies or games depending on the flight and mostly I sit as an economy. Alaska Airlines is also recognized for its Mileage Plan loyalty program and environmental sustainability initiatives. It's helpful for next redeeming and extra experience. read more

Alaska Airlines - Airlines Near Me - Seattle, Washington

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First, passengers were asked to deplane due to a battery issue. However, there was no clear communication about the delay. We were told only to listen for overhead announcements--no specific timing, no updates, and only one gate agent assisting dozens of confused passengers. The lack of staff support, transparency, and compensation (e.g., meal vouchers or basic water) during the long wait was unacceptable. Second, I experienced poor treatment by flight attendants once onboard. When I attempted to use the restroom, a crew member blocked the aisle with a trash bag and told me to wait until she finished servicing the entire row. Later, when I exited the restroom, a male attendant ignored me while serving drinks. When I said "excuse me," he responded with a sharp "Wait," in a hostile tone. This behavior reflects a troubling attitude--where crew members appear to believe their duties outweigh passengers' basic movement and respect. As a paying customer, I do not expect to be treated as an inconvenience. read more

It was really bad for me when my flight got cancelled on 7/29/25 SEA~HNL Flight AS 823. My flight was for 6:25 originally got delayed til 6:50pm then was told we are waiting til 7pm but later told it was 7pm Pacific time. I'm a wheelchair user and nobody assisted me to the service center when the flight was cancelled at 9:35 till 11:00pm to get my bag from baggage claim and outside. I also was told I wasn't allowed hotel voucher because it's a local flight but I am only visiting WA and my ticket was a round trip ticket from HNL ~ SEA then back from SEA ~ HNL. Never felt so unseen as a wheelchair user til this day. Please be more mindful of taking care of your disability people especially when they are travelling alone. read more

We are in flight 1306 to LA and I will never ever understand why a flight attendant would ask my wife to remove her backpack from the overhead bin to accommodate others roll on bags. We checked our luggage so we could have leg room yet someone else is given priority? Not very good customer to give priority to someone who did not check there bag over a customer who had paid to check there bag to provide themselves with added leg room. Kinda a bit pissed off great way to start a day thanks for not taking care of my wife today. Make someone else check their darn bag next time, better yet we will stop paying to check out bags like everyone else. Thank you for educating us. read more

Scheduled arrival at SAN was 8 PM. Actual arrival at 1 AM. [five hours equals "significant delay"] Called to complain and was told it was due to weather. We waited hours for the plane to arrive, [while other AA flights arrived and departed for CA], finally boarded and then spent 90 minutes at the gate while they repaired the plane. Customer service direct quote "there is no record of delay due to repairs". Absolutely no efforts to make us more comfortable during the five hour delay. And no offer to help with added expense of trying to get to my final destination. Faked record of events makes for lack of trust in this airlines. I will not fly with them again. read more

My brother and I flew to Maui first class the morning of February 4, 2025. My breakfast could not have been any worse, I would hope when paying the extra, which is not cheap, that the main course would be edible. I selected the "Frittata" which our flight attendant said was like a quiche without the crust. It was so awful it was not edible, texture wise and taste (none) wise. I may as well have been eating a dense sponge or cardboard. Very disappointed This review is for the food only. The crew were wonderful and very attentive. Flight was pleasant and on time. read more

There customer service is terrible, the people were rude and basically said your problem too bad, don't recommend this company, talked too three or four people and they told us different things, then just said no you can't do anything, all we asked is to move the return fight back a few days because our sons military orders changed and needed to stay a little longer to help with a new born and two other kid under 5. It would not cost them anything to do so flight was weeks away but would not help. I DO NOT RECOMEND ALASKA AIRLINE AT ALL read more

If I could leave a zero, I would. Alaska Airlines put their needs above their passengers -- Flight 602, Wed 6/25/2025 My experience on Flight 602 was one of complete disregard for customer time and trust. After a full hour delay before takeoff, we were diverted to Salt Lake City due to bad weather in Denver which is understandable. But instead of waiting it out or helping passengers reroute, Alaska flew us back to Seattle because (as was later made clear) they needed the plane back for other uses. In other words, their operational convenience took priority over their paying customers. Total time lost: over 10 hours. Actual support from Alaska: $24 in food vouchers which were only usable at the airport. When I explained that I had to purchase a new $250 ticket on another airline to actually get to Denver, the gate agent acted like she was doing me a favor, and be grateful for the $24. No reimbursement. No credit. No effort to make things right. Just a patronizing shrug and a canned apology. I understand weather delays. What I don't understand is a business model that treats passengers like afterthoughts. Alaska had a chance to show integrity and failed. I won't EVER be flying with them again. read more

So two things (1) I'm writing about my food and (2) I compare food based on the venue so this is compared to other flight experiences. I know most write complaints when talking airlines but my flight, experience and staff were all friendly and no issues. Now I've never flown first class before and now I don't know if I can do coach again. From toasted mixed nuts to pork tenderloin with roasted potatoes and green beans with a roll and side salad. If I was sitting down in French Quarter restaurant then no this wouldn't be 4 stars. But thanks to Tom and Padma and the Top Chef Crew I now know what goes into this. So for a meal prepared stored and reheated some 30000 feet in the air it was a very appetizing meal. And thanks to Ryan Reynolds's for Aviation Gin that made my experience that much more smooth. And whoever the genius who figured out how to crystallize Limes for your drinks. Brilliant! read more

Alaska Airlines - The spread - Airlines Near Me - Seattle, Washington

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Exceptional Service: Alaska Airlines Went Above & Beyond I accidentally left my cell phone on an Alaska Airlines flight and only realized it after I arrived at my office. I was informed to follow the standard procedure advised by customer service--filing a report and waiting several days for the item to be recovered through their inventory and return system. However, I was scheduled to leave town in two days, so that timeline wasn't feasible. When I explained my situation, the customer service agent mentioned that found items are typically collected from the gate, brought to the baggage claim area, and then shipped off the following morning. There was a narrow window in which it might be possible to intervene, though no guarantees were offered. Determined to try, I went back to the airport and to the baggage claim area and spoke first with a representative, then with the supervisor. While initially hesitant to deviate from standard protocol, after I explained the urgency, they agreed to help. They made an extra effort to search the inbound items, located my phone, brought it to the baggage area, and returned it to me after I verified my identity. Three individuals went above and beyond: Debbie from customer service, Dan the supervisor, and Agnes--either an agent or manager in the baggage claim area. I want to give them a big thank you and shout-out for their empathy and exceptional assistance. Their efforts turned what could have been a stressful loss into a positive experience. read more

I'm a frequent traveler, and I wanted to leave a feedback due to my recent experience when all flights got canceled from SEA to SFO on Oct 23 2025. Id like to recognize Kealoha for truly outstanding service. My flight was canceled due to circumstances beyond anyone's control, but Kealoha turned a stressful situation into an exceptional experience. Even after her shift had officially ended, she stayed over 30 minutes to make sure my issue was fully resolved, clearly putting customer care above everything else. She was respectful, calm, and highly professional throughout the entire process. What impressed me most was her proactive approach--she suggested rescheduling me on a flight with a lower risk of cancellation, which showed real expertise and care. Because of how Alaska Airlines, and especially Kealoha, handled this situation, I feel even more confident choosing Alaska for my future travel. I am currently booking my Christmas travel for my entire family and am prioritizing Alaska Airlines solely because of this experience. I strongly encourage management to recognize Kealoha's dedication and consider her for promotion--she is a true asset to the brand. read more

Alaska Airlines - Flight that was canceled. - Airlines Near Me - Seattle, Washington

Horrible, delayed flight repetively for 5 hours today with no explanation, try to call for support and it wants to put me on hold for 1 hour and 10 minutes.​ read more

Horribly hot plane. Preferred seating for which I paid extra was crammed in with no room to relax. Terrible experience. This airline must be folding. Never again. read more

Took a 3 am shuttle to catch a 7 am flight, only to get a 3 hour delay w/2 gate changes. The app told us it was an on time departure till after 7 am. A bartender working across from the gate told us about the change, zero communication from Alaska. Then we get text communication that they were blaming ATC for the delay, when I could overhear talk about a frozen APU on the plane, and they didnt have any heaters for it. Alaska offered a 50 dollar gift certificate for the matter. It all seemed pretty shady, with misinformation being provided to the customers. Never have made a yelp review for a service, and this provoked me to do it. read more

wow made a FC booking. checked on res and three, yep 3 different spellings to my first name depending where you looked. over 2 hour wait on phone and in the mean time received someone else's confirmation on email which now concerns me on personal security. Not good. read more

I've been lucky enough to fly an uncountable number of times--ALL over and domestically, and ultimately no airline relates to the concrete reliability of Alaska Airlines. THE PEOPLE!!!! Everyone I've met who works for this airline is amazing!! And with how much I fly with them, I should have had some kind not so great experience (***not to jinx myself!!!) But that has yet to happen. Especially on cross country flights, they do an amazing job at ALWAYS overestimating flight time expectations!! Can't say enough good things about this company! read more

I feel compelled to warn others about my recent experience with Alaska Airlines. What should've been a straightforward trip turned into a degrading and exhausting ordeal. At Fort Lauderdale, I was singled out by Alaska ground staff and told I needed to "cover up" before boarding -- despite wearing high-waisted leggings and a crop top in 86°F heat. I was pulled aside, isolated from my wife, and shamed for my appearance. No clear dress code was cited. Other passengers in far more revealing clothing boarded without issue. My wife and I are a visibly queer couple, and it felt like we were targeted and sexualized unfairly. This echoes past incidents Alaska Airlines has publicly admitted to mishandling. Nothing has changed. In Seattle, our connection to Juneau was missed -- not due to weather (as cited), but because Alaska told us to stay seated so Portland-bound passengers could get off first. We could have made our flight (our arrival gate was directly opposite the departure gate), but by the time we were allowed to move, it had left. Alaska wouldn't hold their own plane by five minutes. We were rebooked on a 7am flight and given a generic hotel discount link -- long after midnight, on Memorial Day weekend, when everything nearby was either sold out or $300+. We are spending the night in the airport, exhausted, hungry, and without basic support. I will miss part of my friend's wedding -- the entire reason for this trip. Between the discrimination in Fort Lauderdale, the inexplicably poor logistics in Seattle, and the total lack of compassion or assistance, I cannot recommend this airline to anyone. No apology. No ownership. Just a QR code and silence. Do better, Alaska read more

I love Alaska airline in the west coast routes. Once you fly east coast it's completely different experience. The west coast are super sweet and nice crew. The east coast's are rough but professional. I flow with them to Chicago and I wouldn't do it again. I did fly to Florida and the crew were nice as well. But in general I love Alaska airline with all of their little issues :-) read more

Last 10/17 I had the pleasure of meeting the best crew on AS 572 from Raleigh to Seattle. I didn't get any of the flight attendants names but they were one of most friendly and cheerful crew on a domestic flight. The service was great and they took time to chat with several passengers. It was a 7pm flight, I was tired and wanted to get home and I thought the crew probably felt the same. Boy was I wrong! When I hear of stories of poor customer service I tend to keep my expectations low so I don't get disappointed. This crew proved me wrong. This is why I will only fly Alaska Airlines!! Thank you for great customer service! read more

We were booked on a two leg flight from El Paso to Newark, and first leg was already badly delayed. I tried calling from home to see if we could rebook for the following day, were told it wasn't possible. The flight ended up being delayed even further and we missed our connecting flight by five minutes. We were rebooked for the following morning, but refused hotel or meal vouchers. I complained to the desk person and she very off-handedly told me I could complain but nothing would be done. I heard her laughing as I walked away. I then waited 45 minutes for my checked bag, as I was told specifically I had to pick it up and recheck the following morning. I waited in line at baggage services, only to be told it was sent straight through! My young son and I had to go to an airport hotel and eat food we bought on the way. I will never fly Alaskan again. read more

We usually fly SWA or American, but this morning we flew Alaska Airlines from Baltimore to Seattle. It was a really nice flight. Their level of service is much higher than those other two. The plane left on time, arrived on time, the crew was great, seats were comfortable with chargers in each seat, snacks were better, etc. We had assigned seats and the boarding process was speedy. It reminded me of the way flying used to be. It made a great start for our vacation. read more

Alaska Airlines - Arriving in Seattle - Airlines Near Me - Seattle, Washington

The worst customer service and airline. They will ultimately ruin the Hawaiian Airline brand. Was stuck in SEATAC Thurs and didn't leave till Friday night. Didn't get a voucher for a hotel nor did they give me a meal vouchers. Once I landed I was told to go to 6 different gates! The last gate told me to go back to the original gate. We were then bused to an aircraft that wasn't started and no aircrew so we waited in the bus for 45 mins. Then we went in...then the crew timed out and needed crew rest. The flight was cancelled. All the reps were confused and at that point I could tell there was no leadership on the line. This major outage didn't prompt floor leadership to engage and get out lead and manage the chaos at SEA-TAC. This is an indicator that the company is not led by leaders. It's just managed. It's Sun and I'm returning home. And now I stuck in SEA-TAC AGAIN! Maintenance issues and then the crew timed out for crew rest! This is bad leadership again. The aircrews should be given enough time so that they don't time out if there is a delay. Leadership is expecting things to be perfect and on time all the time? Again this is management of a process and program not leadership. No redundancies in your IT systems? I've called customer care and it seems that I'm bothering them and I don't understand what they can and can't do in their systems. Which is right I don't. But why be irritated at me, I don't work there and don't know what you know. This is the first and last time I'm flying with Alaskan airlines. read more

I had an extremely disappointing experience with Alaska Airlines regarding a flight cancellation and refund process. I accidentally booked a flight for the wrong day and noticed my mistake about 26 hours after making the booking. As soon as I realized the error, I contacted Alaska Airlines through their chat service, where an agent assured me I would receive a full refund. Instead of honoring this commitment, I later received only a partial refund. When I contacted customer service about the discrepancy, Rachel in Boise was not only unhelpful but accusatory. She claimed their system showed I had cancelled online myself (not through an agent as actually happened) and essentially called me a liar. I know for certain I cancelled through their chat service with an agent, who promised me a full refund. I understand airlines need cancellation policies, but when your representative explicitly promises a full refund during cancellation, that creates a reasonable expectation. The combination of not honoring their agent's promise and then accusing me of misrepresenting how I cancelled is unacceptable customer service. What bothers me most isn't just the money, but being treated like I was trying to scam them when I was simply expecting them to honor what their own representative promised after making an honest booking mistake that I promptly tried to correct. read more

What a disgrace. Alaska Airlines had the nerve to charge $35 for checked baggage on AS 1117, only to deliver our bags 45 minutes late--and to make matters worse, they sent them to the wrong carousel. Every sign, app update, and arrival board pointed to carousel 10, but they silently rerouted the bags to carousel 8 with ZERO announcements. No alerts, no apology, no communication. Just chaos and confusion while exhausted passengers stood around cluelessly. So let me get this straight--Alaska charges a premium for basic service, but can't even do the bare minimum: deliver luggage on time and to the right location? We paid for convenience and got incompetence. It's infuriating to pay $35 only to be disrespected with delays and radio silence. Alaska Airlines, if you're going to charge people for bags, the very least you can do is deliver them properly. Absolutely pathetic. read more

FYI if I could do negative dates I would This will be the last Alaska Airlines flight I make in my life. Today's flight has been changed twice since I bought tickets and now delayed another hour turning what should have been a 1.5 hr lay over into 7 hrs. of layover. In the last 4 trips I have used Alaska Airlines, they have all either been delayed or rescheduled. Their amenities compared to Delta is like comparing, Applebees to a real steak house. Of course Alaska has reached out with their most sincere apologies and offered a $20 future travel voucher. FML Alaska stick it up your a$$ read more

Alaska Airlines - Airlines Near Me - Seattle, Washington

Let me be the first to say I have flown Alaska for years but now I am reconsidering not flying with them again. Let me tell you how it started. We arrived in Fort Lauderdale, Florida an hour and 15 minutes before our flight after 30 minutes of computer issues and one representative asking another one to call Lady J so that we could get some help with the issue. They finally did. Then they had to hand write our luggage tags because nothing was printing out we understand about IT issues that can't be helped but when you can call a supervisor to help out then you should they told us to go ahead and try to make our flight. We ran to the counter where we were supposed to leave. Nobody was there too nice southwest employees said we see them they're fueling the door still open. Somebody will come back up because they should have called and notified them you were coming. Nobody came back up. We missed our flight and it took us 13 hours to get to Seattle Washington from Fort Lauderdale, Florida When we got to Seattle, our luggage was found after about 25 min because it did make the flight we weren't on. They had to go back in the stockroom to recheck the numbers because everything was handwritten. The representative at the customer service counter in Seattle said we can only give you so much in compensation, but call the main number because this is a real issue and they'll definitely take care of it somehow. Guess what Alaska airlines service number told us? There's nothing we can do Alaska. Alaska you could do better and you should be ashamed of your service from the dirty seats in the airplane we sat in. From being placed in row 32 that we would never book. where you could smell the foul stench of the bathroom, to being stopped at the door of the plane so that the first class passengers can be served water. You can do better Alaska read more

As an MVP Gold member, I've flown Alaska Airlines for years and have always appreciated their customer service and loyalty perks. But my recent experience has completely changed how I view the airline. A few weeks ago, my flight was delayed six hours -- from 9 PM to 3 AM -- due to a faulty lavatory and then a flight attendant timing out. I had a wedding the next day and missed my planned carpool because of the delay. I spoke with a gate agent who clearly stated that Alaska would cover the cost of a rental car given the circumstances. Naturally, I rented a car and made it on time. When I submitted the expense, Alaska refused to reimburse me. Instead, they offered a $200 flight credit -- $150 of which had already been given to every delayed passenger, regardless of MVP status or added inconvenience. So effectively, I got a $50 "we're sorry" for hours of delay, broken promises, and hundreds in out-of-pocket costs. But it gets worse. Alaska's new system only allows one discount code per booking. To use multiple credits, I had to book my wife's and my ticket separately. Doing this eliminated the free Comfort+ upgrades we were previously eligible for together, and I had to pay $200 out-of-pocket to re-upgrade her. I tried to cancel my original ticket (well within the risk-free cancellation window) to rebook and reapply the upgrade logic -- only to be told that my credit code was now non-refundable and forfeited. So I either had to pay again or eat the loss. I paid. This isn't the first time Alaska has found clever ways to keep my money. If a flight changes to a cheaper fare, you might get a credit -- but if you want to change to a higher-priced fare, you can't use those same credits and have to pay cash. It's a one-way street that only benefits them. I used to recommend Alaska to everyone. Now I'm done. I've already started flying Delta -- and despite not having status there yet, I'm getting better treatment and fewer headaches. Alaska has truly lost the plot. It's clear they're focused on hoarding revenue and squeezing passengers wherever they can. Disappointing doesn't begin to cover it. read more

I would give Alaska airlines a minus 10 if possible! Worst experience ever, And that includes having my wisdom teeth pulled! We sat in the Honolulu airport for five hours because of "maintenance issues" then when passengers started get text from family and friends, they came clean and said "oh yeah, sorry, it's and IT issue". Now three days later, we get delayed an hour ON OUR WAY TO THE AIRPORT, my husband is now sick with a fever and cough. In flight I decide to check my boarding passes, and they have changed our flight to tomorrow, no notice, no sorry, no kiss my ass, just figure it out for yourself! Now, here we sit in Seattle with clothes for Hawaii. Never again will I fly Alaska airlines. Oh, and we were in first class! I hate to see how they would have treated us if we were economy! read more

Two flights , two delays caused by two different technical issues. Not a great look guys .

The stewards in first class decides to serve drinks while everyone is boarding that seems smart. He said excuse me you can wait till I'm done. Very rude and snotty. Common sense to get everyone in board really. The stewards in the rear was amazing. Guy or what ever they were was a jerk never flying again read more

I love this airlines they are accommodating. They are always helping with a smile. Made the mistake of making my return flight to Dallas Love instead of DFW. Oakland Alaska personnel help put me back on the flight to DFW. SEATTLE flight to DFW they removed me from 34F seat (Rear Plane by the window) to an aisle seat. Being 6ft 3 and 245 this was not only a blessing but a godsend. read more

I have been a regular 75K for 4 years. overall a good company with nice people. What they need now is a backbone. they are the biggest player at Seatac yet they get pushed around by the airport. Constantly we wait for gates to be available or delayed take offs. or when coming from other airports we wait for seatac to allow us to take off. read more

Alaska Airlines - From the n lounge - Airlines Near Me - Seattle, Washington

Since we live in Alaska, we always fly Alaska airlines. Never a complaint and my favorite airline by far. read more

Alaska Airlines - A good view - Airlines Near Me - Seattle, Washington

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Alaska Airlines app, rewards app, and check in are a jumbled mess. Printed a boarding pass that took me through TSA. Ready to board the plane and the obnoxious agent in a Hawaiian shirt said the system does not accept the paper boarding pass. Went to the counter and the lady there could not check in a pilot riding on the flight. I thought the plane was going to leave without me due to being unable to check in. What a mess this is. Later tried to set up my flight rewards and agent could not do for me on the phone. What a mess!!! read more

Extremely rude and dismissive staff. My gate was changed and I was told to see the counter to get a new boarding pass since I am connecting from Starlux. Right off the bat, the lady working at the counter was extremely rude, dismissive, and lacked professionalism. Not a good look for Alaska Airlines. Neither I nor any of my relatives will be a patron of Alaska Airlines ever again. (This time wasn't by choice either, I would have flown with Starlux all the way if given the chance!) read more

Alaska Airlines I love you. I haven't had to fly many other airlines since moving to the PNW but I also have NEVER experienced excellent service on flights more consistently than any other airline. Our flight #354 on 2/11/23 from PDX to TPA was looking to be made of my nightmares when we got to the gate. The flight appeared full but most concerning it was FULL of MANY kids. Now hear me out. I have two kids. I hate flying with small children, which is why my kids are 7 and 9, taking their first memorable flight. I experienced flight trauma, which I truly believe was my karma for always getting irritated on flights as a young single person (when AirPods weren't a thing,) having screaming kids. Or kids kicking your seat or playing with your tray table. My daughter, at 18 months, cried (screamed) for most of the 7+ hour flight from Tampa FL to London England. It was awful. Especially the terrible woman who kept throwing me THE dirtiest looks and swearing at me loud enough to hear but not yelling. I also happened to be 5 months pregnant at the time. Fun times. That was awful. So after that I offer a LOT of compassion to parents with little kids and babies. THAT said, there were MANY infants, toddlers, etc on this flight. I met three sets of parents, one a single mom, all with babies. One set of parents was taking their first flight with twins. They seemed utterly terrified. I offered BOTH that set of parents and the single mom drinks on the plane on me because sometimes you need it y'all!! The flight staff was more than happy to accommodate that request but I assumed the parents never took us up on it since I didn't have charges for anything but what I'd had. Then the Mama (of twins,) was making her way to her bathroom and thanked me for the drinks. I told her I didn't think they had offered them drinks on me. She said "they told me the drinks were paid for." When I went back and asked our flight crew to make sure I paid for their drinks they said "we love a good deed and thoughtfulness, we especially need to give kindness to new parents because it's HARD! Don't worry about it." Really?! I got immediate karma back for paying it forward. I told that Mama you can pay it forward one day when you've got older kids sitting quietly with headphones on laptops. As far as the flight, and plane itself: the plane was very clean. Spacious compared to the last Alaska flight I'd been on to NOLA, and it was actually about 90% full. We got lucky and my husband was on the left aisle, and I was in the middle on the right between our kids. He had NO seat mates. So our daughter took his window and our son stayed at mine. The flight was easy peasy. Decent snacks, I bought the kids each a tapas box which they are enjoying on a long car ride today, and really good cocktails!! I've experienced MANY good flights and many great flight crews but this one blew them all away. Raachelle took #1 for best flight attendant though. The rest of the crew was great but her smile was contagious, she beamed and she was SO fantastic. read more

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We've flown Alaska Airlines for years, and have their Visa. We recently used virtually all of our miles to fly first class from Portland to Nashville. We were refused entry to the lounge as our flight was too short by 28 miles!! Our flight was 1972 miles and they said it had to be 2000 to get in. Even though it was not that busy the manager said she had absolutely no discretion. I see now why Alaska's ratings are so low. read more

First time on Alaska Airlines, and I can see myself flying them once again. The economy seats has more room than other airlines. Not all airlines giving soda, water and snacks. This one does. The first class big seats are nice but not the space you would expect for first class. read more

To add to my horrible previous rating I just got off a flight almost 45 minutes ago and was taken to the terminal by bus. If that wasn't bad enough, it's now been 45 minutes and there's no luggage. This place is a freaking nightmare. read more

The airport has installed a new baggage drop system. To put a suitcase on the carousel, you have to lift it. My suitcase is very heavy. I couldn't lift it. I asked a male employee twice to help me with my suitcase. He pretended not to hear me. There was a line of people behind me, but he didn't care. Eventually, a female employee came up and helped me with my suitcase. If a man working at baggage drop can't help with a suitcase, he shouldn't work for Alaska Airlines anymore. Either the airport should install a path to make it easier to put a suitcase on the carousel, or an employee should help. Men in particular should help with luggage. read more