Told me my machine wasn't wanted and that arctic cat is going under. Didn't even care to ask what I wanted just told me the deal was off. Hilarious sales tactics. Take your time elsewhere these guys suck. read more

Terrivle customer service, they won't answer the phones. our machine is worse off than when we left it there. Yer it's some hot our fault. service manager is rude and condescending. nothing is his fault read more

Hello, This was the absolutely worst service experience I have ever had. My motorcycle, purchased from your dealership, decided to die at a gas station on my way to work Tuesday morning. Wouldn't start, just made clicking noises. After my 12 hour shift was over I went back and put a trickle charger on it for an hour or so. Bike still wouldn't start, so I had it towed to your shop. I used the request service on your website. Wednesday around 9:15 your service manager called me and started fussing about me leaving it there and not making an appointment. He mentioned the crackheads in the neighborhood and his surprise it wasn't stolen. Mind you it won't start and I locked the handlebars, and have great insurance if it was stolen. He demanded my keys right away and I told him I'd be right there and I couldn't find the night drop. He said there has never been one. Ok, fair enough. I did not appreciate the profanity he used with me. He also told me unless it isn't a simple fix like changing the battery I was out of luck because his only Honda certified mechanic quit in January. His rudeness continued when I got there with the keys. My bike still has the extended warranty I bought from you until June of 2026. When he told me he might not be able to fix it I asked what other dealers you can work with, he said Fairbanks is probably closest. I am unclear on how a dealership can not honor a warranty you sold. Meanwhile you are STILL SELLING Hondas.... Fortunately for me it was just a bad battery. Unfortunately for you, I can see why the mechanic quit. If your service manager is that rude to a customer I can't imagine how he treats employees. Also, unfortunate for you, I was planning on buying a new Goldwing Tour in the next year or so before I retire. That purchase is not going to happen. I'm so disgusted with the Service Managers behavior, I'm almost certain I'm trading my Goldwing in for a BMW tomorrow. I can't believe you employ him. I have purchased my last two motorcycles from your dealership. Never again. I will also be sending my complaint to Honda. How dare you sell bikes you can't repair, only change oil and batteries on! read more

This should be a 5 star review but they failed to adhere to their own contract. Let me preface with the fact that I can afford this generator cash and my credit is over 800. I just wanted to get a loan. During my initial visit I was approved for a loan on a generator @ 4.5% and I signed the contract for it. I told the sales person that I'll pick it up the following week because I needed to rent a trailer. The sales person said "no problem. When you arrive we'll do the final signatures and you'll be good to go". The following visit I arrived with a uhaul trailer to take the generator home. When the sales person was getting the final signatures ready, he said the bank suddenly changed their mind and now the loan has changed to 9.5% and 10 percent deposit. You can understand my anger at this point because I have a signed contract for 4.5 but they did a bait and switch at the last moment. I asked the sales person "so you're telling me this signed contract means nothing?" And he replied "we're just the middlemen for the bank". Now imagine for a second if I failed to honor my side of the contract; they'd probably take legal action. Long story short, I don't have a generator, my credit took a hit because they did 2 credit checks, and I'm out uhaul fees. I will be telling everyone I know to avoid this place like the plague. Go to Ron's Honda in wasilla. read more

Alaska Cycle Center - Contract showing 4.5% - Motorcycle Dealers Near Me - Anchorage, Alaska

The shop can barely change the oil without screwing it up. Yes they literally failed on an oil change! my father-in-law has spent thousands at Alaska Cycle Center. The last four times I double checked the work and found it was done incorrect or not done at all every single time. Complete scam. read more

These guys got me in for a much needed service for my Rebel. They communicated well with me and had my bike done same day. Thanks for making me safe again for traveling! read more

Overpriced and not helpful. I've spent a fair amount of money through them and they wouldn't mount my tires. Lazy service center

I was really excited to pick up my new Polaris Adventure 155, and so disappointed when I found broken parts and sub-standard lettering on the seat. I expect the lettering to wear off over time, but it should be from years of riding. The broken part probably has a negligible cost, but to let a product out the door without taking care of it is unbelievable. The dealership pretty much told that they have no responsibility for making sure that the machine is properly set up. "If Polaris says no, we are just the dealer and can't do anything." I'm hoping that the guy was just having a bad day, and that he was not reflecting the opinion of Alaska Cycle Center or Polaris. read more

Terrible customer service. I've gone in a couple times trying to buy a helmet and got absolutely ignored. They clearly have no interest in helping unless they think you're going to spend 15 Grand or more on a new machine. read more

I've been in here multiple times. They are always knowledgeable and helpful. I would definitely recommend them!

So despite after reading all of the old negative reviews I've shopped here a few times. I guess they got rid of the old personnel who were being rude to customers. Everyone is very helpful and they make sure you are buying the right part for your sleds. read more

Rude. Aggressive. Attitude. 3x I have tried to spend money in this place. Sales guy..... Wow. Know it all yet has zero experience with the products. GM... JR.. These guys are looking for confrontation.. And I could tell they enjoyed our back and forth about nothing. It was a full on little man syndrome in that place. Like I said....3x I've tried to spend. 15k I spent elsewhere because of the attitude. For such sweet shop... The should have people lined up. But it's always empty. Oh well.... Trust me..... Don't waste your time. Go to the Honda in Wasilla. Super cool. read more

Today, my wife and I had a great experience at this store that set a new standard compared to several previous visits over quite a few years. Our purpose this time was to look at some motorcycles and gather information. When we entered the store, the Sales Representative on duty (Mr. Robert York) was on his feet. He approached us in a friendly manner and asked us what size and style we wished to see. He gave us a quick rundown on several and was knowledgeable about each. Once our interest focused on a particular style, Mr. York looked it up in his catalog so he could better field pointed questions. After addressing these, Mr. York volunteered to copy some relevant information for us to take with us. The treatment we received during this visit was a dramatic departure from what we experienced last time, close to a year ago. We are glad we returned. If you happen to be looking for any of the products sold here, We enthusiastically recommend that you ask for Mr. York. We have confidence he will treat you right. read more

Friendly customer service and quality units. The sales staff was knowledgeable and helped me find the perfect bike that accommodates my needs. Highly recommend! read more

Pretty unprofessional operation. The sales staff seemed friendly enough, but the service department is terrible. Bought a new ATV and was promised MULTIPLE times that it would be done by a certain day as we needed to have it finished by that time. Finally the day came and even after being promised by multiple employees multiple times it would be completed, shockingly it wasn't done and it would still need a few days. Would've at least been nice to have received a warning or an apology for them not fulfilling their promise but luckily we were able to back out of the sale. read more

Honda lists these folks as both "Premier Dealer" and "Premier Service"... so I was expecting an experience fitting of that description. However, I'm not sure if it was the owner, or a sales manager I encountered, but this person was rude and very condescending. For such a simple question, this pugnacious attitude toward the customer was absolutely uncalled-for. Had I been there for a big purchase, I would've just walked out then and there after that exchange. Thankfully I was just there to pick up some small accessories, and in fairness the two people that helped with that transaction were very nice and helpful. In the future I'll absolutely go elsewhere. read more

I'm not sure what all of the fuss is about. I didn't have any issues buying a new Honda 4-wheeler from Alaska Cycles and felt that the staff was very knowledgeable. I would definitely buy from them again! read more

Guy at the parts counter was a unhelpful, short-tempered and rude.

After requesting an online quote for a new four wheeler (they have a request a quote on all their products on their website)..for the third time in two weeks I finally got a phone call from the "manager". He informed me that they don't give prices over the phone or Internet. He said he's not going to give a price to go shop with....they just don't do that. My only days off are the days they are closed...he said I would have to come in for a price or I'm out of luck. I should have known better than give them another chance cuz they didn't bother to help me last year either. I bought a new Polaris at Hatcher Pass Polaris last year. Hatcher Pass Polaris gave me a price this time also and I will buy there again next week....Tony... (at Alaska Cycle Center) has no clue about customer service. read more

Can't believe they're still in business with their horrible customer service. Wish I would've read all the reviews before I I went shopping around for a four wheeler! read more

I find it crazy that they wanted $60.00 more for a pair of shocks than their competition. I wanted factory replacements and was told it would take a week or two to get the shocks in. I am driving to Wasilla to hatchers Pass they ordered the same shocks for $60.00 less and got them in three days. Thats the service you should expect! read more

Don't buy anything from this place. They are the worst!!! The manager is arrogant and condescending. The service is terrible!! Don't dare ask any questions, you will be spoken to like your business isn't wanted or needed!! This business is shady .. read more

this place was not nice! i seen it on-line and it wasn't at all helpful! i hated it! wish it go away? all so obnoxious 2. bad-deal

This is the only shop in Anchorage for Ducs. The other one is to be avoided. This is the only shop in Anchorage who could become a good MV Agusta dealer... Please! read more

Went today with trailer in tow to buy a new Honda knowing they had one left after a brief call to sales. After trying to negotiate, and by that I mean throw in a helmet or a cover or SOMETHING to pitch in on their end, they said "nope". Their "setup" and "destination" fees are higher than everyone's and they hinge on the $200 rebate that the "factory" is giving back...not them! They lost a sale over a $99 helmet that cost them less than that! No problem...just put a deposit on one at the Honda dealer in homer. Over a $100 less ( including the 4 hours drive time each way in fuel) and they are putting on a recoil start NO CHARGE! That's how you win a deal. Not by being an arrogant fool stating: "we just have no mark up"...really? Then how do you pay yourself a commission along with your salesperson? Don't bother with this place, waste of time. read more

Unbelievable. I was in the store yesterday for 25 minutes looking at ATVs. There was a woman at a desk by the door, an employee in the office with what appeared to be a customer, and three guys in company uniforms at the parts counter( with one customer). No one acknowledged my existence. If you are treated like this trying to purchase a vehicle, I can't imagine what the follow up support might be like. My cash and I will go elsewhere. read more

Stunningly terrible customer service experience. I tried to buy a brand new 13K Victory motorcycle in October after first snow. Had the downpayment and financing pre-approved. They needed me to schedule the time to buy it because they have "meetings with their ducati rep, other customers and other appointments and want to make sure they have time for me." I got irritated and pointed out that I am giving them $13,000.00 dollars and they should be more concerned with my schedule than their schedule. When I tried to explain why I was irritated, the general manager interrupted me and asked me if I have a problem like this in all my business dealings. When I said "No, I do not. But I am concerned because if I buy a bike from you, you are the only place to get it serviced and buy parts from he told me that i wasn't the kind of customer they wanted to add to their dealership." I couldn't believe that this guy was making it a hassle for me to give him 13K and insulting me. I decided if they are this bad before I am customer and have other places to choose from they are probably an absolute nightmare once I have a service issue, or need parts, or need warranty work etc. and they are the only place in town to get it. So I picked up my cash down payment off their desk, left the paperwork unsigned and told them they didn't have to have me as a customer. Another point to note is there was no one else in the store both days I was in there. It was not a situation where I was demanding attention at their busiest season when they have a line of customers waiting. read more