Albert Air came highly recommended to us. When Nick came to give us a quote, he was open to what we needed and walked us through all my options. He was very knowledgeable and open to my comments as we worked through details of the proposal. We used them to bring central air into a condo that only had heating prior. The team who installed the unit was great. On time, met all duties timely and courteous to whoever I had over. Even took the time to answer any questions neighbors had. They followed through with providing a referral fee, processing a rebate and making sure all city permits were filed. I look forward to continuing service with them on maintenance on this hardware going forward. read more

We had our Central Air and Heating installed about 10 years ago. With that said, we had to get our "Puron" (coolant) replenished every year. When we finally went to someone else, we found out that they had a huge leak on one of the pipes from the Puron. We were told that we shouldn't have ever needed Puron replenished, ever. So we contacted Albert Air for them to fix the problem and they were unable to do so (they came out 4 times) and told us that the leak is so slow that we would have to continue to have Puron pumped into our unit as we needed. They sent smoking, gross people to fix our issues and they couldn't fix the job they were sent to do! 4th company we went with actually fixed the leak and we have never needed to replenish the Puron - it took us 6 years to get it repaired! Now, if it was installed correctly, we would never have needed it. The other issue with them was that they came to install during Christmas Week - and we were told that they would be done in 3 days - before Christmas Eve. They couldn't finish the job and had to come back after New Years - they were done with a 3-day install in 2.5 weeks. AFTER they promised that they wouldn't do just that. We went with another company when we added another unit after our remodel and we are quite happy with their install. We had them service our previous 5 ton unit with our new 3.5 ton unit. read more

We just had Albert Air replace our furnace and install AC. Nick and his guys were awesome. They were very neat, professional and showed up on time for our 3 day job. We are so happy with our new system I wish we had done this a long time ago! We highly recommend Albert Air. Thanks guys read more

John & Francisco of Albert Air recently installed a new Carrier LoNox gas furnace in our home. The installation was on the Friday prior to Christmas which worked out well as we had guests over Christmas. They were on time, quiet and completed their work within the time that Nick Albert forecasted. Afterward they showed us how to operate the new unit as it was substantially different than the prior 20+ year furnace. They also answered all of our questions courtesously & thoroughly. We had similar quotes from other HVAC firms but our decision to go with Albert Air was based on their professionalism, friends' recommendations, their communication skills, their length of time in business and the Carrier reputation. We would rate them 10 on a 5 scale if we could. They are that good. read more

We had Albert Air install basically a complete system and couldn't be more satisfied! Albert came in and replaced our 40-year old furnace, modified the furnace closet, installed a new AC condenser and even removed/patched a wall AC unit - all within a few days and at a very reasonable price. What sets apart Albert Air is their staff. Nick was the project manager and from start to finish, he always explained things thoroughly, gave us options, and answered questions; and more importantly, regularly came by to check the work. The technicians, Aurelio and Martin, were also really nice, worked efficiently, answered questions and always cleaned up! Albert Air is a great family-owned company with reasonable prices, does great work and cares about customer service! read more

Lived in Anaheim for past 3 years and had no issues with our AC. Moved to Northern California two months ago and rented out our home...and of course, the AC went out on our tenants. A past colleague referred me to Albert Inc. who was extremely helpful and accommodating due to our situation. System was replaced immediately and at a reasonable cost. I would recommend them to anyone and will absolutely use them again should any issues arise. read more

I decided to give this company a try after reading the positive reviews on Yelp. I cannot express how happy I am with the work that they did installing my new central air conditioning system. Nick came out to give me an estimate and was very professional. He explained everything from condensers to the duct work needed. He gave me an estimate within a few days of the original meeting. I set up to have the work done as soon as they were available. His workers were amazing as well. They really know their stuff. They took care to update me on the work as they were doing it. They educated me on using the new system. They even added an extra vent to my bedroom because that is the hottest room in the house. Once they were done, they cleaned up very well. The city had to come out to do an inspection of the system for the permit. The inspector even said, "Wow. These guys did a great job. The best I've seen." I give them 5 stars and would give more if I could. They are a family-run business and I am happy that I came across them and gave them a chance. My new central air system is amazing. Thanks, Albert Air! read more

Technician: John. Friendly, experienced, competent, and did a very good job. But not cheap. $480 to replace a part (the part itself was under warranty). Took him about 2 hours. read more

We had our air conditioning and heating units replaced about a year or two ago. After the install was finished, they ran the A/C for a while. Then, they noticed that the hose or trap that catches the condensation was not flushed out properly. This caused water damage to the ceiling area around the kitchen. I called to complain that water damage occurred due to their installation and my ceiling was turning brown but nothing was done about it. Thanks Albert Air, great customer service. David S. ds0908@hotmail.com Fullerton, CA read more

When John comes over twice a year I know that any heating and air conditioning situations are taken care of. Because I subscribe to the service I get assistance between visits I know I can count on. John is very friendly, patient, answers my questions, gives me recommendations for other types of services I may require around the house. If there were any more stars I could give Albert Air I would. I highly recommend. read more

I've been doing business with Albert Air for over 20 years. I trust them with all my HVAC needs. They have always provided excellent service with a great attitude. Every employee I have dealt with always treats you like family. read more

I used Albert Air to fix my reverse heat exchanger in late june when things were starting to warm up. I needed a fix quick since I had new tenants coming in a just 2 days. Jason the technician came out, diagnosed and fixed all in 1 day, which wasnt easy since the motor I had was no longer available and he had to convert a new model to fit. These people know what they're doing and would recommend to anyone wanting a quality job and quality service. Thanks for the great work. read more

My family used Albert Air because they wanted a company that was local and that has been around for awhile. They are family owned and have certified factory trained techs that actually do the work. We were very happy with their services, and will be using them again in the future. read more

Nick and his crew were extremely professional throughout the installation of our new a/c system. Nick provided good advice on different equipment options and he helped problem solve the relocation of our condensate drain to comply with current building codes. His crew arrived on-time and worked diligently and efficiently to get the job done. I highly recommend them. read more

As a new customer to Albert Air, I was extremely impressed by the customer service they offered. My townhouse was in need of a complete revamp of the central air conditioning system. Not only did Nick offer the best pricing, but he was efficient and timely. I highly reccommend Albert Air! read more

We selected Albert Air to install a new heating/air conditioning system at our home. They proved to be a great choice based on price, ease of the installation and assistance in our obtaining various rebates. When it is time for service, they will be the company we call. read more

I was looking to replace my heater and A/C and sought out several quotes which meant opening my home to several companies who felt they could make all my heating and A/C troubles disappear for a price that ranged greatly. I allowed them to intimidate me so their sales pitch turned me off. A family member recommended Albert Air so I called. Nick came out, assessed the situation and provided me a quote via email within 24 hours. I offered me options on models and was willing to pull permits. I called to arrange the install. The team arrived on time and Nick came by to make sure things ran smooth. They are professional and kept my interior protected while they worked. I am very happy with the final results, looking forward to summer with a new and improved A/C. The heater works amazingly well too! Thank you Albert Air for being there! read more

Albert Air is a top notch company! Our ancient air system was completely dead and the ducts ripped and decayed. Nick gave me an estimate for a first class job at 50% less than a major competitor and included more ducts and all the extras. The Albert Air expert crew was on time, vastly experienced and did a fantastic install. The new install made our old air system look like the junk it was. Our 1928 house is now actually cool on hot days!! The new compressor is much more efficient and quiet. The price was very fair and the job FIRST CLASS. No wonder other neighbors have used them. Truly a pleasure to write this review. Highly Recommended. Thank you Nick, Don and Ray. read more

Excellent customer service, workmanship, and oversight on big jobs. Scheduled maintenance and emergency visits always end on a positive note! They do not work weekends but on two weekend AC failures, they showed up early Monday to diagnose and repair AC! Nick Albert is a champ. read more

Run away FAST from this company unless you don't mind paying the service charge and hearing them tell you that your heater/AC is just too old and need a new one! My heater did not work. They came to look and told me that the inducer motor burned and needs to be replaced. But the unit was 35 years old and they could not find the replacement part. Which means the heater can NOT be fixed. They gave me a quote for a new heater/AC installation. My tenant complained about the cold so I had to try my best to get a new heater installed. The cost would be about $8000 so it put lots of stress on me trying to figure out how to pay for it. I also spent time getting other companies to get me quotes. I finally decided to get another heater guy to come to see if it is possible to get my heater fixed. Ended up this heater guy changed a relay switch and got the heater to work right away! He told me that the inducer motor was not burned. I then requested Albert Air to refund me the service change I paid because I did not get anything out of their diagnosis and they actually put lots of stress on me trying to find money to get a new heater and to get my tenant to suffer the cold. They refused! They said they did come and give me a diagnosis! Well, an UNTRUTHFUL diagnosis! They just want you to get a new heater/AC installed so that they can make more money out of you! Watch out! read more

Albert Air proved to be a huge disappointment to us after many years of them being our AC provider. We had an outage of our AC late on a Friday and called Albert Air first thing Monday AM. They promptly scheduled us for Friday PM and promised to move us sooner if possible. They also called our neighbor (that was house sitting for us) to confirm. Then on Thursday they called and left a voice mail (we were on east coast) that they would not be providing service the next day because "we were out of their service area". They serve Anaheim but we are half a mile outside of Anaheim. No amount of pleading changed this last minute cancelation of service that we had waited 4 days to receive. We had to find a new service company and wait again. This was on a unit they installed in 2012 (one of 3 we have had them install as far away as Yorba Linda) and was still under warranty. Rating a 1 star because that is the bottom. We called O C Cool and got prompt efficient service to meet our schedule. Finally found a positive from this experience. We will recommend them to our friends in the future as a 5 star all the way. read more

In December 2019, my decades old HVAC system was replaced by Albert Air, Inc. The company's CEO, Nick Albert, certified NATE specialist John, and installers Martin and Francisco exhibited high caliber HVAC knowledge and superior professional services. Nick was informative and helpful during our Carrier product discussions and always accessible. John expertly tackled and successfully resolved technical problems. Martin and Francisco dismantled and removed my old heavy, filthy equipment and hauled in and installed the new. Martin innovatively modified the furnace cabinet while John's AC installation eliminated any trace of the previous equipment. Nick pulled the city permits, scheduled asbestos removal, HERS testing and executed the Rebate documents. Under his orchestration, this team arrived on time and worked non-stop from early morning to late afternoon. They protected my home with drop cloths, constantly cleaned-up as they worked and left my property clean and debris-free. This cohesive team aggressively addressed and resolved HVAC abnormalities. Plus, Nick, John, Martin and Francisco are respectful and just super nice guys! read more

We had this company install a new heating and air conditioning unit which eventually fell apart. I contacted Albert Air to send an installer to determine the cause of the break down. The installer they send told us there was a leak but he couldn't determine the location of the leak. He said he could try to fix it gave us a quote but said it was not guaranteed since he was unable to locate the actual location of the leak. I contacted the Owner Jeff, left him several messages and finally spoke to him. I explained the situation he said he would have someone contact us to make another appointment for a new installer to come do an analysis. We never heard back from anyone. I went to their actual location with my father to discuss the case in person with the owner. He wasn' t in we left a message for the owner to contact us. To warp things up, they finally send a new installer to look at the unit. This time the installer was very professional and was able to locate the actual cause of the leak, he said it was from the coil and the coil needs to be replaced. Originally the owner had told us it would cost $600 to repair the unit but after they discovered the coil needs to be replaced, the cost just escalated to over a thousand dollars. We originally paid close to $7,000 for this unit that apparently came with a 5 year warranty on parts, 10 year on compressor parts, 20 year on heat exchanger etc. I finally contacted Carrier myself and explained the situation. They said they need the actual diagnosis to find out why the coil needs to be replaced. I emailed the owner to explain the situation and I'm waiting to hear back. As of now I give this company a -1 since they haven't been able to solve the problem. I've spent hours going back and forth, it shouldn't be that complicated. The only positive thing I could say about this company is they have a very nice competent secretary, that's about it! I will keep everyone posted as to the outcome. read more

Highly recommended! I had a totally positive experience with Albert's Air in the purchase and installation of a home heating and air conditioning system. Jeff Albert came to my home and gave me excellent information about equipment options, with no sales pressure. Then he followed up promptly with a very reasonable estimate. His crew of two installers were totally professional in their work and demeanor: they were skilled, efficient, thorough, and informative, as well as respectful, considerate, and friendly. It was clear that they took pride in their work and conveyed a lot of useful information to me. Both the heating and air conditioning systems work great, and the very fair total cost matched the estimate exactly. Albert Air is based in Fullerton, CA, but they install systems throughout Southern California. They traveled the 35 miles to my home with no problem, showing up on time for all three appointments. In my experience, doing business with Albert's Air was as good as it gets. read more

I was having problems with my furnace & called a few companies in the area. I am very happy that I went with Albert Air. The tech (John) was extremely helpful and very honest. He explained everything in detail and let me know that I would probably be needing to replace the furnace in the future but was able to do some repairs at a minimal cost and save me a few more years on the furnace. I know I will be calling them back when it finally does give out and I need to replace the furnace. read more

Our office manages aprox 10 properties an Albert Air handles all of our rental's heating and air. They are always prompt, professional, and reasonably priced. We did not always use Albert AIr, but we're glad we switched. They are one of the absolute best in their field and I see a long relationship with them going forward. Highly recommend! read more

Our new air conditioning experience has been great with this heat wave we're in. My most recent bill was only $40 over last year where we had a wall unit in ONE room. That's pretty darn efficient considering the temperatures this year are averaging higher than last year. Consider Albert Air...you won't be disappointed. read more

we have a 1950's ranch house..needed a cooling system and really like the ones I'd always seen in other countries...Albert air had the duct-less mini systems I was looking for.. Answered my emails promptly, came gave us a bid and rec, on the system to get... Had it installed a few days later...Really enjoying this product and can highly rec.this company.. read more

I just wanted to say thank you to Albert Air for their outstanding work. It is very rare in today's business climate that you receive what your promised. From start to finish these guys are top notch. Nick Albert came to my home and assessed my air and heating needs. I had a 47 year old furnace and a 23 year old air conditioner. Nick went through several options with me on a budget I could afford. No high pressure sales no must do it right away.Just honest informative information for me to make a reasonable choice. He was always reachable to answer any questions. After making my decision to have them install my new heating and air unit I couldn't be happier. His team was on time professional and really paid attention to detail. they respected my home and left everything neat and tidy. I look forward to having you service my unit in the future. These guys are the real deal. If you want a friendly, knowledgeable and competent team for any heating or air conditioning services these are your guys. read more

Worst customer service I had. Called in Monday evening for an appt. The technician came on Wednesday and found out the capacitor went bad. He didn't have the part and told me it cost $180 and had to be ordered. He came Friday and installed it. Our family had to spend a night at a hotel because it was too hot. It was the hottest week and didn't have air-conditioning for a week. Btw, I bought a spare capacitor online for $15. I do not know where he gets his spare parts and why the technician don't have spare parts with him...knowing capacitors are the only ones going out in these times. At least he should've brought a spare capacitor to put it temporarily so the customer can have air-conditioning in 90+ degree weather. Rather, they don't care about them but has to order the exact part (which is covered under the warranty) and install it 2 days later when he's available and the parts are available. Lesson learned: Unless a major part breaks and it's covered under the parts warranty, buy a spare part and replace it yourself. that way, you can save $99 for a service charge which was a bad service. read more

I have just had my AC system including both air conditioning and furnace replaced today. Nick Albert is great and the crew he has is excellent. They are neat and clean, and most of all they care the job and very courtesy whenever I have questions for them. This is to replace my rental house unit which I had for years. I was somewhat uncertain about the unit since it is the most economical one but it turned out quite well. It is quite powerful and much much better than the one I had before. It doesn't create much noise as well. My house is fairly old and the lines and pipes have to go on top of the roof. He added a cover which is nicely fit so those lines and pipes will not directly expose to sun. All pipes are sealed and organized well. Glad to have Albert Air for servicing. I would highly recommend this company. read more

Expensive. It works when they are done but they charge top,top,top dollar. If you are looking to lighten your wallet because you have too much money, this is the place to go. They are very friendly as they stick it to you. read more

They were friendly, helpful and on time. They recently installed a new heater and air conditioner for me. They explained everything in detail, gave me a great price. I would definately contact them again for any of my future heating/ac needs. read more