The tech responded promptly and diagnosed the problem. Installed a new opener and springs. Great attitude and easy to work with. There was a small issue after installation and they resolved it. read more

Alcatraz installed a new garage door and opener, but the post-installation support has been terrible. The opener is defective and frequently unresponsive. Instead of helping, the salesman blamed me for pushing the button wrong and eventually ignored my messages. Worse, the tracks started falling out of the ceiling a few months later, a massive safety hazard that took them three days to address. Their own technician confirmed the opener needs replacing, yet Alcatraz still refuses to honor the warranty. Untrustworthy business. Avoid. read more

Alcatraz Garage Door - Garage door railing falling out of the ceiling, just a few months after installation. - Garage Door Services Near Me - San Jose, California

Fast, responsive, and great service. Our garage door had been getting progressively louder, so I reached out just to get it checked. Ben responded quickly and came out the same afternoon. He was straightforward and clearly explained that our opener was old and nearing the end of its life. He gave a fair quote and replaced the opener and spring within an hour. The door is now very quiet, and we finally have remote access--something we've wanted for a long time. Highly recommend. read more

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These guys were great and patient. I had my estimate done several months before I finally pulled the trigger. I needed to know what I was looking at financially for this garage door. When I finally reached out they were willing to do everything in my original quote but because of life right now some things got more expensive, which I completely understood. The guys arrived when they were expected, removed the old door and tracks. Then installed the new tracks, new door and remote door opener. They cleaned up after themselves. I would highly recommend this company for your garage door needs. Their response is always prompt. read more

Alcatraz Garage Door - The brand new door, exactly as requested. - Garage Door Services Near Me - San Jose, California

My garage door stopped opening suddenly. Ben contacted me right away. He was very kind and honest even though I told him someone else was already coming. It turned out I had to called Ben back and he came early in the morning to do the repair. He explained all his findings, recommendations, and moved forward with doing the work. His price was better. He was professional. I would recommend using Alcatraz Garage Door. read more

Alcatraz Garage Door - Springs - Garage Door Services Near Me - San Jose, California

I had been living without a garage door for a while and needed one quickly. I posted a project on Yelp on Wednesday, and Ben from Alcatraz Garage Doors got back to me right away. He was a straight shooter from the start -- no upselling, no games -- and immediately began looking for a door that would fit my setup. He found one fast, and they installed it on Saturday. The door looks great, the installation was smooth, and they were able to reuse my existing opener, which saved me money. Overall, really responsive, honest, and easy to work with. Highly recommend. read more

Alcatraz Garage Door - After - Garage Door Services Near Me - San Jose, California

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My garage door opener completely died on me, and it seemed to be impossible to get a quote to repair it. I had no trouble at all requesting a quote, and actually decided to go with the upgraded model. It didn't feel like an upsell, it felt like it made sense. I mean, the noise reduction feature by itself was worth it to me! I was also shown how to do yearly maintenance and what to have looked at professionally every three years. No pressure, and super fast work. I still can't believe I got this repaired the same day it broke. Would 100% recommend! read more

Alcatraz Garage Door - The new garage door opener - Garage Door Services Near Me - San Jose, California

Ben did an excellent job helping replace the cables, drums, and springs on my garage door. My door was completely fixed and working perfectly now. I particularly appreciated: - Proactive communication during scheduling, being flexible in arranging our appointment time. - Transparency during problem diagnosis, explained his thought process and shared knowledge about the trade. - Upfront about options for the solution as well as their cost. Provided a recommendation but never felt pushy or trying to upsell. - Quick, high-quality work. Triple-verified that everything worked. - Shared maintenance tips "so we never have to see each other again" :) While I think my garage door is in now a good spot, and so hopefully I personally won't need their services again, if my friends ever have a garage door repair or maintenance need in the Bay Area, I would highly recommend Ben and his company to them. read more

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I am a frequent user of garage repair and reinstallation. I've used just two people over the last 32 years repairing garages. After my most recent vendor (who took over for Herb Kritz who I used for the first 25 years and retired at 90) left town I was in need to a new service for a new door and opener. I sent out for bids from 3 firms and tho all were responsive and great to deal with Alcatraz came with the best overall price and were flexible on terms and fast on the draw with both quote and install. 5 stars to them tho it was the first one so far...will try and keep it updated after further work together. read more

I had a great experience on my garage door spring replacement. They responded promptly, showed up on time, and got the job done. Everything was explained clearly, and the door is working now. Definitely recommend! read more

Alcatraz Garage Door - Before and after photos - Garage Door Services Near Me - San Jose, California

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Ben diagnosed the problem and fixed it promptly. He was persistent in getting in touch and then prompt and personable. His price was very reasonable. I recommend his services. read more

I had an older Genie elevator screw drive with a stripped carriage. Initially, I thought I could just replace the stripped carriage assembly. Ben offered to assess and estimate the repair, so he came to my home to check and analyze the issue. He discovered that the problem was more than just the stripped carriage; the railing was bent, and there were several cracks on the screw drive rod. Ben recommended replacing the entire unit with a Chamberlain - WiFi LED Garage Door Opener. Since I understood the issues with my garage door opener, I decided to go with Ben's recommendation. Overall, I'm very satisfied with Ben's work and service. I highly recommend him for any garage repairs or replacements. read more

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I recently had Ben from Alcatraz Garage Door install several new garage door openers for us, and I was really impressed with how responsive and efficient he was. He came out the very next day, replaced the opener, track, springs, rod and drums - I honestly didn't even know there were that many parts to a garage door opener! Ben was friendly, explained everything clearly, and helped set up the remote controls and apps control. He did a really nice job overall, and the price was very reasonable since he doesn't have all the extra overhead or sales markup. It's only been one job so far, but based on this experience, I'd definitely recommend giving Ben a call if you need garage door repair or installation. He's hardworking and clearly takes pride in his work, and I hope more people discover his business! read more

We had a great experience with Alcatraz Garage Door. From initial contact with Ben, the owner to the estimator and installer everyone was friendly and experienced. Their pricing was fair and they were able to have our installation done promptly. The installer was efficient and cleaned up after completing the install. I recommend this company if you need a new garage door. read more

Alcatraz Garage Door - Garage Door Services Near Me - San Jose, California

Had a broken garage door spring. Made a request on Reddit and Ben from Alcatraz was quickly available to fix the spring. There was a clear quote of the activity and the work was done professionally. Thanks you Ben for the excellent work. read more

Good luck if your garage door opener breaks and you need help from this company. I purchased a brand new garage opener system for $900.00 last September and my garage door opener stopped working last month. The garage opener has a 1 year warranty according to Ben the owner. I called Ben and he told me to text him when I bought the garage opener and my address. I did that and got no response. He ignored all my texts and phone calls. Luckily I was able to fix the problem myself. Today, my garage opener is not working again so I tried contacting Ben again. Of course he didn't respond again. Lol. Now I must pay out of pocket for another company to fix my garage opener! Please do not give this company anymore business. They are very dishonest and lack integrity. read more

Super fast response. Professional communication. They sent out someone within the hour to fix the broken spring at a reasonable price and warranty! read more

The owner Ben reached out and was very apologetic about the customer service that I experienced because he was out of town and had to temporarily hand over the operations of his business to the admins. My overall satisfaction with his business is worth a perfect 5 stars for his efforts in addressing the situation. Out of all the garage door companies I reached out to this one had the best price. I highly recommend Alcatraz Garage Door. Thank you Ben! read more

Alcatraz Garage Door - Garage Door Services Near Me - San Jose, California

I contacted Alcatraz garage door for my broken spring in my residential garage door. They were quick to reply, Steve the technician showed up in around 30 minutes. He explained the situation perfectly, and had all the tools to do the job right on the spot. After two other companies were at my house, Alcatraz garage door quote was by far the best, and Steve seemed very knowledgeable, so I decided to proceed with them. 20 minutes later and the job was done, the door was up and running perfectly, and very quite. I asked Steve how is it so quiet and he told me he did full maintenance to the door without me asking and completely free! Will definitely call again and very satisfied, if you need a garage door specialist, call Alcatraz garage door. read more

Alcatraz Garage Door - New spring is working perfectly - Garage Door Services Near Me - San Jose, California

My garage side opener malfunctioned at night and I requested emergency service. Several companies responded, however, Ben was extremely prompt, arrived early in the morning, offered a reasonable price and completed the work on time. I did have garage light issues that he fixed after the weekend. Overall I'm very satisfied with Ben's service and would highly recommend him for any of your garage repairs or replacement. read more

Ben was the 1st person to call me after setting up a yelp request for a garage door repair. He was very thorough in explaining how a garage door works and and gave me several options to fix our problem. Initially, he gave me a quote and then offered a discount after going back and forth. He replaced the torsion spring system with drums and cables and also did maintenance on our system since that was never done for 15 years. He is so fast and efficient and finished the job in about 15 minutes or so. Would recommend this company for future garage door issues! read more

Alcatraz Garage Door - Picture of new torsion spring and drum and cable. - Garage Door Services Near Me - San Jose, California

My garage door was stucked. When I contacted them, their response was super fast. And they solved my problem in 30 mins. Really recommended!

Who knew the joys of homeownership would include garage door maintenance? Well now I know. I came home from work to a garage door that would not open. I found Alcatraz Garage Door via Yelp and Ben responded very quickly. We set up an appointment for an inspection the next morning and within 2 hours of Ben's arrival, I had a functional garage door with a new torsion bar and heavy duty spring. I very much appreciated his professionalism and practical, no-upsell manner. (Thank you, Ben, for returning my call during your evening out! If things work out you can thank me!) read more

Ben was quick to respond and within a couple of hours, was able to replace the garage opener and springs. Good for another 15+ years.

The tech was super professional, explained everything, and got the repair done fast. The door feels solid and smooth now--definitely a stress-free experience. Would hire them again in a heartbeat! read more

Ben returned promptly to do a warranty repair on a very old wood garge door by the beach on which he replaced the cables and the spring a few months ago.- The door had found its way out of allignment due in part to the older parts -durms and turn rod and Ben had the patience to re-align the system completely rather than just replace the older parts - The responce time was great for an in warrany repair and the effort to make the system work is noted here. This gentleman will go out of his way to make things work rather than like those "big" companies that would just replace things and try to charge the customer. His evaluation and skill were demomnstrated in this difficutl repair-- read more

Called them today cause I needed a fix asap The technician Alex came and was very efficient, explained the problem clearly, and was very informative. Turned out I needed to replace my springs for the garage door, and that was rhetorical reason the door wouldn't go up. Prices were fair. Alex did a great job in just 20 minutes the door was up and running. I highly recommend this company. read more

Ben (owner) was very responsive, offered a competitive price, and he came out right away.

The owner Ben responded quickly and charged reasonably for two torsion springs. He also adjusted the sensors and bolts on the garage door & showed us how to do maintenance on the tracks and drums. read more

Ben was very quick to service the house and got the job done fast! The pricing was great- the garage door opener wasn't working, something that multiple other repairmen gave me unreasonable estimates to have fixed. Would work with him again in the future! read more