As the daughter of a well respected mechanic from a busy northern town, I feel I am uniquely…read morequalified to write a review! As well as obligated! Being new to town we weren't certain where to go for auto maintenance and repairs. We have three cars, one of which is driven by our teenage son (to give you an idea of the wear and tear on that car, it being a 2004 Expedition!). Friends of ours said to take it to Extra Mile. Here we are a few years later and feeling more satisfied than ever! It seems word of mouth travels quickly for negative feedback, however, their service is so extraordinary, I had to write a review. The gentlemen at EM are honest, hard working, reliable and know exactly what your car needs. They often will give recommendations as to what needs maintenance now and what can be stretched for a bit. The amount of volume that you can see there no matter what time of day speaks as to their service (take note, between 11-2 is their busiest time for oil changes. Come in a little earlier or later to avoid the rush!)! Their tire insurance program alone is well worth a visit there! Their prices beat Costco and many other tire shops. My father had incredibly high standards in his shop. Not only treating his customers with respect and honesty but also by being reliable. It is not lightly that I hold EM to my fathers shop. I feel like family there. I trust they don't take advantage because I'm a woman or I send our teenage son there alone to get his oil changed. If Bill or Justin say the fluids should be changed, we change them! I know they would not sell us something unless needed for the well being of our cars. If this sounds oddly personal, that is absolutely by design! That Expedition is carrying my children around everyday! My husband has a long commute to work every day, and we need and love for him to come home safely ever day! I travel for work and need my car to be reliable and safe as well. I like to come home each day and be with my family! It is such a wonderful confident feeling every day we all go our separate ways that my family and I are safe! When it comes to our cars, that responsibility falls into the hands of the men at EM! I couldn't ask for anyone better qualified! Unless of course, I was fortunate enough to have my Dad down here taking care of our cars! Thank you from the bottom of our hearts Extra Mile! Your name is so very fitting! You Always go above and beyond for my family! Thank you!!

You guys are very unprofessional…read more I am filing this complaint against Extra Mile Tire & Service regarding negligent service performed on my 2021 BMW 530i, which I believe ultimately resulted in severe engine damage. Shortly after having my oil changed at Extra Mile Tire & Service, my vehicle began displaying a warning message indicating that I needed to add a quart of oil. Since I had just recently had the oil changed, I found this unusual and returned to the shop. The staff added a quart of oil and sent me on my way. Several weeks later, the same warning appeared again, indicating that another quart of oil needed to be added. At that point, I knew something was wrong because a properly serviced vehicle should not continuously lose oil in such a short period of time. I then took my vehicle to BMW for a diagnostic inspection. BMW informed me that my vehicle had an oil leak and advised me to return to the company that had most recently changed my oil because there appeared to be an issue related to the prior oil service. BMW provided me with written diagnostic documentation regarding the oil leak. I returned to Extra Mile Tire & Service with BMW's diagnostic report and attempted to resolve the matter. Instead of investigating the issue or taking responsibility, management immediately became hostile and denied responsibility. During the encounter, the manager repeatedly claimed that he knew me and had previously told me not to return to the business. I informed him that he had mistaken me for someone else and that I had never met him before. Multiple employees present corrected the manager and advised him that I was not the individual he was referring to. Despite this, his behavior continued to escalate. I felt threatened by the manager's conduct and feared for my safety. As a result, I contacted law enforcement and requested police assistance. I explained to the responding officers that my vehicle had been damaged and that the business was refusing to address the issue. I also informed officers that the business refused to provide ownership information or corporate contact information. The business was uncooperative with both myself and the responding officers. As a result of the unresolved oil leak, my vehicle ultimately suffered catastrophic engine failure, leaving me without reliable transportation and facing significant repair costs. Extra Mile Tire & Service was the last company to perform an oil service on this vehicle before the leak was discovered.

Stellar service from A to Z! My Audi Q3 decided to act out at the worst possible time: right before…read moreChristmas. Called GCR as a new client to ask for advice and availability to have "the grinch" (aka my car) inspected and repaired. Chase answered my call and assured me that I would have the Audi inspected before the year end and that would cost under $100. The towing truck dropped off "the grinch" in GCR parking lot right before closing on December 23rd. Sometimes around noon on December 30th I received a very informative text message from Chase saying that the GCR tamed "the grinch" and the car is ready for pick up! Invoice was under $100, as promised and included complimentary service! Not only that I was not being taken advantage of (which most auto repair shops would do trying to upsell not needed services, unfortunately), but I was provided with meaningful insight that can save me a lot of grief in a long run! Ethics and service quality are a rare find nowadays, hence sharing my positive experience with GCR team. Kudos to everyone and special thanks to Chase for sharing not just his above average professional expertise and customer support skills, but also his incredible kindness towards a tired customer rambling in distress. Chase's understanding and patience made a world of difference to me. I'm grateful for your help and I'll confidently be a repeat customer (hopefully just for regular maintenance, rather than emergencies). Respectfully wishing GCR Team a prosperous new year 2025 in harmony and heath! Y'all rock! Cheers!

BEWARE!!! These people are crooks with a smile and a soft spoken voice!!!…read more I took my BMW M760i to them because BMW had my appointment way too many days out and I couldn't wait that long because my coolant leak started getting worse. I called and GCR had me scheduled the next day to drop it off in the morning at 10am. Right before closing they called me to inform me of what they found and I couldn't believe it so I drove up there immediately in my other car to get this paperwork in hand. Mind you, I just bought this car in August 2025 and had it thoroughly inspected before purchase by another company and all was immaculate, literally had to get new tires and we all know dealers will do a lot before sale of a vehicle so he went half on them with me and I was fine with that. It is now January 8, 2026 and German Car Repair(GCR) is telling me and I quote "You have 2 cracked radiators and multiple leaks, 3 of them". They even supplied pictures with diagrams and markings showing the leak spots. The cost to fix this (according to these GCR crooks) would be $5025.06 to "REMOVE AND REPLACE MAIN COOLANT SYSTEM RADIATOR AND HOSES"(literally copied and pasted from their invoice and it lists all kinds of things) This is right before closing so I step out to see if my mechanic Shawn( BMW certified guy that's been working on my other bmw for years at his shop in kennesaw) can clarify some things for me. Since my car was still drive able and not running hot or anything I simply paid them for their diagnosis fee and left my vehicle in their parking lot in which another employee kindly backed it in a spot for me until later when I can pick it up or get it towed if I decide. I picked up my car that night and scheduled a tow (I live in Alpharetta and my mechanic is in kennesaw so I didn't wanna drive) for the next day to my mechanic. This was on a Friday so I knew he wouldn't get to me until Monday because he doesn't do weekends. Shawn told me I DO NOT HAVE A CRACKED RADIATOR!! The main hose that runs on top of it was leaking real bad so if you just looked at it you would think it was leaking but that's why you do a pressure test to make sure. A PRESSURE TEST GCR WAS PAID TO DO!!! I was so relieved but then became pissed because these folks really just tried to rob me with a soft tone and a freaking smile!!! Shawn does my repairs, the old faulty hoses and control arms because they were worn out bad and my total less my extended warranty of $750, $1466.74 and that was because it cost me $245 to tow it to him( I got charged an extra $100 by the tow company because I was sleep when they first came out and I like them and it's just business). That price is significantly lower than GCR price of $5025 just to fix the coolant leak!!!! They wanted more than I paid to fix both issues to just fix the control arm bushings!!! After picking my beautiful M760 I from the mechanic and driving that long drive home, I decided to call GCR to ask them why would they try to rob me like this because I thought you guys were a reputable company? This guy had the nerve to tell me they never said I had 2 cracked radiators. They only suggested that I replace them probably due to age or something the technician saw but he can't be certain unless he speaks with the technician. What a F&$&@ng joke!! I stated that clearly a pressure test was not done because why would I need to replace 2 radiators( main radiator and low pressure radiator) if they're not leaking? Again he states he doesn't know but he knows that is what's required to fix my issue. The diag fee is only $88 so it's not gonna break the bank at all. I suggested that in good faith they should at least refund that and he stated that they checked 3 different areas and the fee would stand. Mind you I really don't care about the fee and just wanted to hear his response. I say "if you didn't do a pressure test which is what is required for any kind of leak then the job was not done properly and I should be refunded". He stood firm and offered to check my car again for "free" and of course I immediately decline!! Why would I want you scam artists touching my car again so you can actually break something worth 5 grand this time? No I will hard pass. I know this was long but BEWARE OF THE TYPE OF PEOPLE AND ALWAYS GET A SECOND OPINION! Mechanics are shady people so it's imperative you find one you can trust!!!

This is my go to recommendation for auto repair. Not my first visit, but I took my son's car in to…read moreget the AC checked. It's super hot so we all know that's a necessity. It was easy to schedule online, this is super small in detail, but I scheduled online the weekend and included a note that if possible I needed a ride to work. On a Monday morning when the owners came in one of them greeted me and said I saw you needed a ride we will get you taken care of as soon as possible. They are always up fort on the scope of work, preform a detailed inspection and only point out items that Ned attention. They are professional and the level of detail is amazing. This is my go to recommendation in the Alpharetta/ Milton area to trust my car to.

I went to Christian Brothers May 6th because my brake pad literally fell out. Been having a rough…read moreyear, I have been living in a hotel with my dog and driving uber until I get another job (interviews happening ) . Started my day with a lot of uncertainty and had prayed (God I need to see something from you today, idk what I am going to do) everything was going ok and then my front end locked up on my jeep. Not what I meant when I was asking for help from the lord haha. Thankfully I was able to get it moving and I looked up repair shops near me on my phone. Christian Brothers in Alpharetta was only 3 mins away, so I went. They were amazing , thank you so Much to Jon my mechanic for doing what he did to get me going!! Ryan my service writer was awesome and quick to understand what was going on. He did everything he could to help me above and beyond any other repair shop I had ever seen. Christian Brothers as a whole saved me yesterday!! While I give the glory to God for guiding hearts and hands, I am more than grateful for what you all did. Thank you so much and I will be back for all my other repairs when I get back on my feet. Thank you from the bottom of my heart, you have no idea the impact you made! Bella says thank you also

Received great service and it was completed fast today. Kyle Holloway helped me with everything and…read morewas great to work with! I brought my car in around 11:45 for a brake light issue and received a call before 3 to get it. Clean facility inside. Highly recommend!

BEWARE FELLOW VETERANS ON A FIXED INCOME!…read more The engine check light came on while visiting sister in Alpharetta. I ran my engine check meter and it revealed an EVAP code. My sister raved about the service she gets from the Alpharetta Highway location so I spoke with them on the phone and was told they would conduct a "Tool Free Inspection." Now, something in mind must have heard that as a "Free" inspection before doing the work. When they called me about the cost of repairs it was going to be far more than I could afford ($1,200). I don't argue with the estimate, but my concern is with the $170 inspection fee that gave me information about the 20-odd items (ball joints, cooling system, etc.) that I didn't want or need. I wish they had advised me on the phone of the $170 diagnostic fee, because I would have driven home without any fee. As DISABLED VETERAN who lives on a fixed income, I find that paying $170 for a diagnosis (that I had already done with a $14 code tester) that I was not clearly informed about beforehand challenges my Christian sense of love and charity! Beware fellow Veterans and may you be spared the "Vet Nightmares"!

While initially we had positive experiences with IAR, we had our heater go out 3 times within about…read morea year where IAR did the first 2 repairs and then the dealer did the 3rd repair. In attempting to resolve who is ultimately responsible, the Owner of IAR, Austin Blanton, intervened and by the end of the process simply stated he would be on the lookout for any legal representation. Folks that shop at IAR should know that Stephen and Ben are great; however, our experience with the Owner was disappointing.

They inspected a car that I recently purchased. I ended up buying car on their recommendation.read more

I needed rear brake pads done on my BMW and called around to get quotes and this place with its…read moregreat reviews and low prices won the job. The actual experience matched the reviews. I was able to schedule online and bring it in a few days later. They were waiting for me and had the parts already ordered. The interior of the shop was clean and welcoming, with a work desk and fridge of complimentary drinks. There was also a couch and some regular chairs. The phone chargers were a nice touch as well. My car was ready a bit after they promised later in the day and I picked up with no issues. They are super friendly and you will get a great price.

Have been going to Alex Auto for a while now - they are so respectful, kind, and honest. I've had…read morebig and small repairs done here with no issues. I have referred several people to this business due to the quality of work and fair prices. I never feel like they are selling/up-charging. They are very communicative throughout the entire process. I trust Alex and his employees more than anyone else in the area to work on my car!

One of my kids needed an oil change on her vehicle. Express Oil Change was opened early which…read morereally helped with our schedule. The work was done as scheduled. In addition, the manager took extra time explaining a few things to the kiddo to help them feel more comfortable, which was appreciated.

Bait and Switch place .... Advertised a $59.00 oil change service for 5 qts. of regular oil.... not…read moresynthetic. My car wound up taking 6 quarts. The extra quart cost me $28 more for a total of $87. For $28 I can buy 5 quarts of high mileage oil all day long. When I complained the guy said it's the way the system works and he can do nothing about it. Highly recommend you steer clear of this provider!!!

I have a hybrid Toyota Camry that I needed to get fixed urgently as the ABS warning lights were on…read more Christian Brothers handled my repairs quickly and gave very detailed explanation with images and videos in their report. James ( at the counter) was very nice and helpful. Great communication and fair pricing--very happy to get my car back so fast! Has they recommend!!

I went here for the first time for a simple maintenance oil / filter change. The staff was…read moreprofessional about scheduling me ASAP & they come off as very reliable and caring. Just walking into the waiting room says a lot about the environment you're entrusting your investment at ~ the room is homey with its furnishings & the staff even bakes chocolate chip cookies fresh to add a personal touch while you wait on your vehicle. My oil change took a little longer than expected, but Brandon ended up giving me a small discount for it out of courtesy. I know my car will be well taken care of here by that genuine gesture I wouldn't have gotten from anywhere else. I'll be back..!

I had a huge spike in one of my tires so it had to be replaced. When I called, John was so…read morefriendly and laidback on the phone. He had me come in and he had my tire replaced within 15 minutes. It was also almost. $100 less than my dealership quoted me. No pressure, fair price, quick. John and AC where great. Highly recommend.

Over a period of a year and half I bought 16 new tires from this business. Recently I went in for…read moremy first tire rotation. With no explanation the portly man on the right side of the counter if I was going to leave it. I said for a tire rotation I don't think so besides I drove a long way. I'll just wait. He said I might can get it done by 5. It was about 1: 45. He was very mater of fact, no accommodation effort. I questioned him about why. There was only one other person in the store. He finally relented and 20 minutes later I was on my way. When I got home I noticed one of my wheel hub cover was gone. I called to ask if maybe the tech forgot to put it back on. The technician lied and told him he warned me it was loose and wouldn't tighten. That was out right lie. The portly man became belligerent and said he was not going to pay for the wheel cover and that we should part ways. I never raised my voice or got ugly about it. Not worth it. But I can say for sure I'll never buy another tire there. I've heard discount tire knows how to treat customers.

I had many tire problems, and was stressed for weeks, I took my car here and Krissh was very…read morehelpful and helped me understand what was wrong with my car. Great service and management I was in and out pretty fast. The pricing was better than the other shops I've been to. Would recommend to always come here! 10/10

My 75 year old husband went to the Mavis in Alpharetta for tires and operator '6411' sold him brake…read morepads he did not need. Our pads were only at 60% now with the new pads our brakes have been squeaking for over a month. Shame on you for taking advantage of the elderly. S. Simmons