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    Alexander Lumber Company

    1.8 (6 reviews)

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    6 years ago

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    10 years ago

    the delivery guys in the back are very bad to help , jimmy in the front is awesome for orders

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    Menards

    Menards

    2.8
    (24 reviews)
    $$

    You have to live the selection here, plus the always on 11% rebate is pretty great... as long as…read moreyou're vigilant and actually submit. We normally go to the Crystal Lake location, but this one had the cabinet pulls I needed. I docked a few stars because the person at the return counter was short and impatient. The process for retuning an online order was more complex than it needed to be and the clerk was obviously not trained on the Menards app. The app does not keep an invoice of your order? I had to go into my email to find a receipt that she could use. Then the clerk made the strangest comment... apparently there is a kiosk where you can print receipt if you lose it, and the clerk said I could go there next time if I couldn't find my receipt. Call me crazy, but if there's a customer-use kiosk that can print receipts by looking up my info, shouldn't that same functionality be available at the register where returns are processed? Maybe I'm being too optimistic, but I've never had a problem like this at the Depot.

    really disappointed with the customer service or lack of at the Woodstock il store. I purchased…read morekeys there that did not work. went back 1/2 hr. later WITH RECEIPT and was told I would have to contact manufacturer directly for a refund. I was told they do not issue refunds for everything in the store even with a receipt. If they don't want to "get involved" with certain items they shouldn't sell the items in their store. Evidently Menards no longer stands behind everything they sell. Too much competition to put up with this.

    Menards

    Menards

    2.9
    (47 reviews)
    $$

    I was looking for an item for my husband and could not find it I asked a young man in that…read moredepartment,tools. he looked all over for it and took me across the store to no sucess. He invest igated further and told me it had to be ordered on line..He then set it up and gave me the paper work and all the information. He even chased me down with my grocery list that I forgot on his desk. His name is Ron and I'll never forget his kindness

    I always shop here. Today I needed a small fold out step stool. My husbands needs to get into my…read moreJeep today for a hip replacement surgery scheduled. I asked where can I find a stool. I was told in the very back of the store. I asked the lady working that department since I could not find it. She was far enough away that she could have walked over and shown me the first time. I go back and still don't see it. Again back to the unfriendly lady who is exasperated that I am just too stupid to find it in my own. She walks back as slow as she can and shows me nothing that I have described to her. The closest she has is a big plastic stool that is more of a side table in size. I have just wasted 20 minutes in this store. -3 and running to get out if the store to get to Home Depo then get my husband and then go to the hospital. I am posting because as a customer for years I still expectetd to be treated with some courtasey. "Your Department?" Do better. Yes, Home Depot had what I needed. I was also greated with a smile. On a stressful day Menard's is a big NO.

    Alexander Lumber Company - buildingsupplies - Updated August 2026

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