The service was great and tech was very nice . He answered questions I asked and kept me Informed of each step of the service .

If your home warranty (such as American Home Shield) assigns this company, I would strongly recommend requesting a different vendor. They went to our property multiple times and finally provided a diagnosis and repair quote that was not covered by the warranty. We were fully prepared to pay out-of-pocket to get the repair completed. However, when we called to schedule the work, Toni in the office told us they "didn't have time to do the repair" and were too backed up. I asked for clarification -- because they had already collected the $100 service fee and completed the diagnostic -- and she replied that those were "two separate things," meaning they would take the fee but were unwilling to complete the job. So after multiple visits, delays, and a paid deductible, we were left with no repair and had to start over with another vendor. That's simply not acceptable service. read more

Don't use any people they recommend they sent me a scammer J&M they did not fix my issue took my $380 when I tried to call Alpha they won't answer seems suspicious don't go to them they don't do the work they send independent contractors that are trash read more

I had AHS a for a while. They use Alfa appliances and this company really does not take pride in their work. One my washer was unbalanced and the tech they sent basically said it was just the clothes I'm putting in. I paid AHS twice to have this company come out and wasted my money because of the lack of effort in really checking the washer. I called Samsung and they had their tech confirm that there was some parts that were broken that caused the washer to be unbalanced. I paid $300 for that repair. This was back in 2022. Now my AC was supposed to be maintained today. It's still working but thank god I'm learning this now. Alfa inspector did the maintenance on my ac unit back in 2023 and per the tech that came today he don't wanna touch it because of how the last tech who worked on it did a crappy job. If he removed anything it could cost my ac unit to not work properly. Idk what crappy job looks like because I'm not an expert in this ac crap but look at the picture of my AC unit and let me know if this is something that is not normal. Alfa appliance your people were the last people to touch my AC unit. Now I have this anxiety that my AC unit could blow potentially catch on fire because your techs did a crappy job. read more

Alfa Appliances - Experts in AC is this normal? I had a hvac company inspect today and he said he's afraid to even touch this because of how it's placed. - Appliances & Repair Near Me

If I could leave a zero-star review, I absolutely would. This company was dispatched by AHS, and from the beginning it was clear the technician intended to report to the home warranty company that the washer failure was caused by "excessive wear and tear due to overloading." It felt like an attempt to deny the claim and then pressure me into hiring them directly for repairs at a cost of $755. If they are assigned to you through AHS, I strongly recommend calling and requesting a different vendor. AHS should do a better job vetting and hiring vendors to properly service their clients and ensure fair, unbiased assessments. read more

I wish I could leave a zero or lpeer review for this vendor assigned by AHS to service my washing machine. Technician Stefano was rude and accusatory from the minute he entered my home. Big surprise, he told AHS my neglect/abuse was responsible for the problem. Thankfully, a second opinion proved that was NOT the case. Consumer beware and if you have American Home Shield or any other warranty coverage, you can choose to NOT allow these creeps in your home. read more

Another scam by American Home Shield. Repair person came and found the washer was working but submitted paperwork to warranty as due to overloading. Washer is 20+ years old. Obviously it has been taken care of. read more

12/23/22 - So the awesome Tech Justin who didn't put the cover on the ice maker and left the wires exposed yesterday, which still the ice machine isn't working, and broke my washer completely after putting in the part...ALSO DIDNT log the job when he left my house at 10am yesterday. So American Home Shield has NO RECORD of his visit yesterday and can't do ANYTHING to order a new washing machine for me or do anything about my still not working ice maker. And to top it off, Alfa Appliances is CLOSED TODAY AND ALL WEEKEND. so that 7-10 business days Justin gave me for a timeframe is about BS because his work order won't even be put in until at least Tuesday next week. Gawd this company is a JOKE! ************************************************ Update....same tech who came out originally came back to install the ice maker and the washing machine part. My washing machine made a loud noise after he installed the part and he told me now my machine is broken and will need to be replaced. And the ice machine will make ice in 3hrs...that was at 9am...its 9pm, not 1 ice cube AND he didn't put back on the panel that covers the wiring inside the ice machine. Its still sitting on my counter.... So...I guess I need to call again tomorrow to figure out this ice machine and back to waiting the notorious 7-10 business days (turned almost 60 days) to hopefully have a washing machine? What a flippin joke! read more

Alfa Appliances - Appliances & Repair Near Me

They were sent by AHS warranty and change parts of my fridge more than 6x , they are not sure what to do and now the water and ice maker is working but the light in the freezer will not work It was working way before they touch my fridge , it's not the light bulb It maybe the control board that they touch Refused yo fix it Pls don't hire them , very shady and destroyed my fridge . read more

AHS sent them to look at my washing machine. Was told that a cockroach fried the mother board, but was not shown the damage before the washer was put back together like most technicians will do. They knew this wouldn't be covered under my warranty if it was caused by pests so they wanted to charge me $475 for replacement parts. Heck, with the $125 AHS fee and the $475 they wanted, I could get a new washer for that price. Thinking how I don't have issues with pests, I got another option and that technician didn't find any issues that was pest related. I am getting extremely frustrated with AHS and their hiring of businesses like this. Highly recommended finding another company if they assign them to your repair. We shouldn't be penalized for using insurance but it's getting worse and worse. read more

I would give this company a 0 if I could. The tech came and changed 2 parts on our dishwasher (two separate times). He made our dishwasher leak our entire kitchen. We are certain he broke our dishwasher. However, he reported to our warranty company that it was due to US installing it wrong that it was leaking. Do NOT trust this company in your home. read more

I highly suggest you cancel your open claim and reopen a new claim and request CPR Appliance Repair. Don't tell AMERICAN HOME SHIELD why, just close it. Call back and reopen it. read more

They have no urgency in getting your appliance repaired. It has been over a month and a half and my fridge still not working. There was another part needed, but then they closed the work request. I do not know why American Home Shield goes after these companies that have bad reviews. Customer service number one and it is an urgency to get products fixed as soon as possible not weight two weeks later a month later two months later if you can't fix it, then put it in for replacement or fix it right read more

Alfa appliances is the worst repair company in town! Called and place a repair order thru AHS. They called me the same day; however, they never came to my house and repair my refrigerator, he said that parts needed to be order but never hear from him again... Kept calling and leaving voice messages without any return call. Lack of communication and professionalisms, they even closet the ticket with AHS saying that job was already done, and which they've never have set a foot in my house. They are a joke! read more

About as bad of a company as anyone can be. If you get assigned these guys by AHS you're SCREWED! Came out to "fix" my washing machine in early Oct '22. Its the end of February '23 and its still not fixed. They unnecessarily replaced a part that didn't need to be replaced then told me i needed the control panel replaced but the machine still doesnt work. Assume they are bilking AHS for all they can before they gave up and had the work order assigned to another company. Rude phone staff. Inexperienced repairmen. Just a disaster. Wish i could give them negative stars for wasting 4 months of my time. read more

If your home warranty assigns this company please request a new vendor highly recommended. They ordered the parts and took weeks and I have yet to hear from them, no communication, no follow-up, no nothing. When you call them it normally goes to an answering machine and even during business hours. Very poor customer service. read more

Closed a ticket with American home shield warranty. Said it was resolved. No it isn't. But I wouldn't recommend this business unfortunately they don't answer the phone. They don't repair the problem. It was noted there was a problem but because they can't find the fox- just closed my repair order with the warranty. read more

Tech did great job I don't why people give them a bad review . Their very professional and clean

Didn't diagnose the issue correctly the first time. They ordered a second part weeks ago and I have yet to hear from them, no communication, no follow-up, no nothing. When you call them they rarely pickup, it normally goes to an answering machine and even during business hours they'll put on the notification that they're closed even though it's business hours. If you have a choice don't choose them. I'm only dealing with them because my warranty service AHS chose them, if I could cancel them I would. read more

Honestly the WORST company. They lack communication, efficiency, and professionalism. They came out in July to fix my over and dishwasher, they couldn't do either. They called yesterday after 3 MONTHS saying they have the correct part for the oven. I already fixed the oven on my own, because I could not wait anymore. And they claim the dishwasher is fixed, it's not. Do not waste your time with this company. read more

Alfa Appliances is the second appliance repair company American Home Shield sent to my home. The first company I dealt with was horrible! Brian was the first service technician that came out. He was very informative and knowledgeable. He assessed my washing machine and ordered the necessary parts needed to repair it. The parts arrived in a timely fashion. Stefan came to install the new parts. My husband said that he was also knowledgeable and very pleasant to deal with. Unfortunately, through no fault of his own, the machine still was not able to be repaired. My overall experience with Alfa Appliances exceeded my expectations. I would feel comfortable using them again. Thank you Alfa Appliances for doing all that you could to try to repair my washing machine. read more

Technician lied every time he came to so call fix my refrigerator horrible service he didn't know what he was doing American home should never use these people I been without a refrigerator for two months now!! And it's still not fixed and now they won't come back out to fix the issue they couldn't figure out the first time!! read more

Wait times for service dispatch are a week out. Once parts are ordered they will not schedule an install date until the part is received which pushes you out another week to wait for repair. The lady who answers the phone is less than pleasant. I left a message on Friday during business hours, and never received a phone call back. Additionally, we are waiting now two weeks to replace the same part on the washer that they already replaced four months prior. And we are having to pay again. Not sure what customer service guidelines they practice but they surely don't align with customer satisfaction read more

I've been waiting almost a month to get my stove fixed, I reached out to Alfa to ask them what was taking them so long to come back out and could I find the part and they come out and install it. She told me that they were booked and couldn't come out but when I looked online they were available every day! The lady then proceeded to tell me that "we will call you when it comes in CLICK" I went on social media to express my disappointment in their customer service and they replied "well you failed to tell people that you're going thru a warranty dept and you don't know the process" I've never heard of a company going back and forth with a customer and not showing any remorse, they then told me "good luck with finding someone to complete the job" On the day that they were supposed to fix it I received a message from the management company (after I called) saying the part came in broke (I doubt it) I had to call them (they never reached out to me) because they were upset that I didn't like their customer service they delayed the services that they were supposed to do! read more

Home warranty sent us to Alfa appliance. The man on the phone was super rude. Told us to find another vendor because he was busy for the next two weeks. When we call back he answered in a rude manner and said oh I remember you, guess what I'm all booked can't help you. What a shitty way to treat new customers. read more

Worst company, can't believe after all the negative reviews online that they are still in business. Damaged my dryer on their first and only visit and claimed to order parts but never installed. Won't return my calls or the warranty company's calls. Almost a month now with no dryer. Over $100 in spent at the laundromat and no compassion from this company for busy people's live with large families. Unbelievable... read more

Please do not let these people in your home, I don't care who recommends them. Let's start from the beginning. So I was notified of his arrival, and it showed how far he was, and etc. so that was good. But that's about it. I explained to the technician exactly what was wrong to the best of my knowledge. I told him the device that was malfunctioning. I told him that we had other devices checked out but never this one. I explained that the problem had been going on for sometime but every tech always though it was another device. I even showed him photos and videos of the device malfunctioning. So what does the tech do? Well he takes apart another device and spends an hour in my home wasting time. During that time he makes several trips in and out of the house for some odd reason. At some point he takes off his mask, because hey we aren't in the middle of a pandemic right, and I have to ask him to put it back on. And he looked shocked that I would ask him. So 1 hr later he says his company doesn't fix the broken devices and they would contact another company to come out. Then he fills out of the paperwork for me to sign which is riddled with errors, and pretty much nothing. Oh and when you try to call them, weird that all the calls go to voicemail. Hmm. Weird. read more

Alfa Appliances - Appliances & Repair Near Me

This company should be closed down!!! American Home Shield as well! Do not use this company!!!! They are trash! They do not know what they're doing and will lie to American Home Shield so they don't have to replace appliances. Try calling them and you won't get a response! I'll be contacting the BBB on Monday. Also will probably have to get a lawyer involved! read more

Worst company! They don't communicate with their customers. They were assigned by American Home Warranty. They didn't fixed my washer. Second time they came by and nothing was fixed. They seriously suck at their job. The first guy who came misdiagnosed and replaced a part that didn't need to be replaced. On top he didn't even communicate with my husband. As you can tell, I am not the only one who is upset with this company. If you do get assigned with them... well, good luck because they are going to have you running around in circles. read more

This company should not only be run out of business, but out of town. My home warranty company contracted with them to repair my built in refrigerator. That was Wednesday, Alfa didn't show up until the following Tuesday. The tech opened the fridge and freezer doors, took a picture of the label in the freezer and announced I needed not only a new compressor but the whole thing needed to be retrofitted. He knew all this without doing any diagnostics. Then he said Alfa doesn't do retrofitting and I'll have to find a company that does. I called a company I've used before for a second opinion. They told me a complete retrofit to replace a compressor is ridiculous and it just as easily could be the Freon and pressure. No way to know without actually diagnosing the problem. Alfa Appliances just didn't want to do the work or they were too stupid to figure it out. I have now been without a working refrigerator for 9 days. read more

I have a home warranty through American Home Shield and Alfa Appliances was assigned to service our Samsung Refrigerator. Alfa called to discuss the problem and to schedule an appointment. The Ice Maker Freezing is a problem that Alfa was familiar with and stated they would order the parts which would take approx. 2 weeks. The Ice maker freezing problem is well known and there is a class action suit pending. Samsung has issued a repair bulletin but will not provide any free repair if the unit is out of warranty. Once the parts arrived a service time was scheduled. The Alfa service technician assigned was Stan. Stan called during the scheduled appointment window to advise of his estimated arrival. Upon arrival he wore shoe protectors and a Cvoid 19 mask. Stan was professional and cleaned up thoroughly after completion of the work. To date the Ice maker has been operating correctly for two weeks and appears that the problem has been resolved. read more

Alfa Appliances take advantage of the eldery community. They have been screwing over my father of 78 years for the last year. There is a repair that is necessary and the guy (not gentleman, because he is an unprofessional worker and so disrespectful to my father on multiple accounts) has come by, that I know for the last couple of months since June 2021. It is now December 2021. They apparently have said that they are not open until Dec 1, 2021 and were on a break. My father has needed a part to fix his stove top and it is still not working after having them come by in June, July, August and September. I guess they are not an appliance repair company...cute photo btw. We have called multiple times and left multiple voicemails and they have not returned our emails as the email is no longer working. Fancy that! At this time, we will report them to the Better Business Bureau as they are very unprofessional and cant repair shiz. read more

THIS is the worst company ever.The technicians tell you one thing, the office tells you another and at the end of the day nothing gets done. I have been waiting nearly 7 weeks for the supposed parts to be ordered for two service requests with American Home Shield. .they never answer the phone, never return voicemails and just get the run around. Absolute NIGHTMARE! read more

They were the second choice from HAS home warranty. Our dishwasher stopped working after we detected a smell of burning electronics. The first choice of repair company had our claim denied because they said that we did not have an air gap device. After a web search we discovered it is a device in line with the waist water line going to out garbage disposal. This was a plumbing part, not an electronic part. After calling HSA to complain, they sent out Alfa Appliances. They took one look and decided we needed the control board repaired and the air gap has nothing to do with it, so HAS covered it. Alfa told us it would take two weeks, but it only took one. They also replaced the springs for the door for just the cost of the springs. Thought they needed a good review after all the bad one. Good job, Thanks. read more

Stefan came to repair our washing machine on Thursday, November 5, 2020. Stefan stated to me that Darnell the previous tech did not diagnose the problem correctly, that the part he ordered was incorrect and the washing machine only needed a hose. Stefan said he had to drive out to Henderson to the parts warehouse to pick up the hose and it would take him about an hour and half to drive down and back. Stefan returned and put the hose on and left. The next day Friday, November 6, 2020. I put my bed linen in the washer and left to go back to my bedroom. As I was walking back to my kitchen, I walked into a river of water coming from my laundry room coming from the washing machine. When Stefan arrived he did not show any compassion, did not apologize for what had happened. I asked Stefan who I need to talk to regarding my flooring being replaced. Stefan stated " things like this happen." I told Stefan, I will be calling again Monday, November 9, 2020 to speak with Alpha Appliance , the wood flooring has buckled due to the water Damage The first technician ordered a Master Seal due to the motor not being activated. Stefan had put the Master Seal part on the washing machine on Thursday, November 5, 2020, and tested the washer to make sure everything was working properly. I'm quite sure my wood flooring and molding in my home would not be damaged. I'm requesting that my wood flooring and molding be replaced. I have also attached a copy of the work order the first technician gave us. I have attached a copy of the hose Stefan put on my washer Thursday, November 5, 2020. I have also attached pictures of the water damage to my flooring and molding, as you may also notice my floors were covered in water. I have reported this company to the Better Business Bureau to see if the would assist me getting my floor repaired, this was due to every time I called the receptionist would not take my call. If, I could give this company a zero on there rating because this is what they really deserve. I would strongly advise DO NOT USE THIS COMPANY read more

Brian from ALFA Appliances arrived on time, was professional and courteous. Our dryer has not been drying the clothing. He pulled apart the machine and we found tons of dog hair. I was able to vacuum all that hair up and he checked the machine. Found out it was a heating element which is a wear and tear item . Brian had it in his truck and was able to replace the part immediately. He put everything back and cleaned up his work area. I would highly recommend ALFA APPLIANCES. read more

Alfa Appliances - Dog hair galore... A possible fire hazard - Appliances & Repair Near Me

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This is the worst appliance repair company that I have ever encountered. They should go out of business immediately because they are useless. American Home Shield should be ashamed of themselves for hiring Alfa Appliances and subjecting their customers such incompetence. Alfa Appliances never answers the phone. When they called me, I was told I could do an over the phone consultation in which a technician would verbally instruct me on things to try and do or it would be 9 business days before a technician could come. Can you believe that? My refrigerator is broken and Alfa Appliance wanted me to wait 9 days for a technician to come out. Alfa Appliances is garbage. Stay away from them. read more

We started working with this company in July 2021 as a recommendation from our warranty company. They came out repeatedly to fix our cooktop without any luck. Finally at the beginning of September, the 2nd to be exact they picked up the appliance and have ghosted me and have possession of our appliance. They have been unresponsive for over 3 weeks to me and the warranty company. Stay away from this company! The holidays are next month and no telling how we will survive without purchasing another one. Super frustrating! Terrible service! Can I just have my cooktop back to go to another company please!!! read more

Absolutely horrible customer service. The woman who answers the phone needs to be fired. I cant even believe how I was spoken to on the phone. Will never call again. I see everyone else has the same complaints, you think they'd do something about that? read more

HORRIBLE SERVICE!!! We've been trying to get our dishwasher repaired for 3 months. They have sent out multiple techs. The last one came with the ordered part but then said he didn't know how to pull our dishwasher out to install the part. The previous tech had no problem pulling the dishwasher out. So, we were told that a supervisor would call us. This was almost 4 weeks ago. No return calls. They also closed out the claim with our warranty company. FYI - American Home Shield is a joke as well. We have been calling every day and getting no help. They refuse to let us speak to a manager. Waste of money! read more