Awful!!!! Irresponsible... canceled my account with them and will never order water from them. it seems that they don't care or don't know anything about customers experience at all... so I don't believe Alhambra water is probably not changing in the future. I am a Pacifica resident; I met their sale representative while shopping at Costco in South San Francisco. I ordered Alhambra water service there. I wait to get the first delivery, but they never delivered the water or the cooler. I forgot about all about it, but in about 45 days approximately I received a past due statement. I was surprised. They didn't deliver, but they did send me an invoice. I called them, and they make me wait on hold for about 30 minutes. They told me my account they are going to discharge the bill. With all the complaining this company already has it is obvious that no one wants to do business with Alhambra. Costco should not allow them into the store. They should be ashamed. read more

Before you deal with this company, please read my, and the multitude of others who have posted bad reviews. RIGHT NOW, sitting on hold for over an hour, I have TEN empty bottles sitting outside my door, blocking the entrance, because they keep making appointments and canceling them again! I have had the last six appointments canceled in less than a month. BUT HERE IS THE PART THAT SHOWS WHAT A mess this company is......they just left me a message from my hour and half on the phone call with them yesterday. The woman called me back, left a message saying they cant get up out hill, however, we saw the truck right outside delivering to our neighbor across the street. They are completely unorganized and dont know what they are doing. Sadly there is no other water delivery (with exception of Nestle, an unethical company). read more

I should have read reviews before I sign with them! It's been 5times they miss my scheduled delivery. I'm with empty bottles for a month! There is no option to cancel. Tried to call and emailed no response at all! read more

A McDonald's drinking straw in a sealed bottle. Yeppppp....went to put a "new" bottle on our dispenser and floating on the top of the water inside the bottle is a white, yellow, and red straw. No wrapper. The cap is sealed, and the sticker on the top not tampered with. After 1 hour on the phone, 15 mins of that was actual talk time; the other 45 mins was hold time. Shelby and Nancy offered to replace the bottle at no cost to me. SERIOUSLY!!!! Damn right you are. "Strict bottled water regulations" is spelled right out on the home page of their website. Evidently not.... Neither representative seemed the least bit worried about it. I'm so disgusted with this and the company's behavior, I'm speechless. No to mention grossed out by the fact there's a straw floating in a sealed bottle of water. Ughhhhhhhhh Better be compensation on our next bill. Personally, look for a different water delivery service. read more

Total scam. If you try to cancel your account they make it near impossible and then continue to fraudulently charge you. When I disputed the charges, they sent me to a collection agency. The hundreds of 1-star reviews here speak for themselves but be on the lookout for shady billing practices. read more

I am so friggen tired of reading all the horrible reviews for these TERRIBLE companies now days!Its unreal how bad the service is..I wanted to get mountain spring water from a place in Arkansas that Alhambra delivers in glass 5 gal bottles for a hefty price but with the reviews like these NO WAY!Im bummed..These companies will eventually go under as more and more drop there services..GOOD riddings you dont deserve to have a business when your unethical as hell!BTW a corp called PRIMO owns Alhambra now. read more

Update: 12/7 and they have still not picked up our cooler, despite multiple phone calls. The last agent I called gave me the corporate office to call; I did, and what did they do? Route me back to the general customer service number! They keep claiming we're on the schedule to pick up their cooler but expect us to be home for an 8-hour window. They won't give us a reasonable time frame and keep rescheduling us. Unbelievable. DO NOT DO BUSINESS with them! read more

Happened to us twice. Everytime there's a holiday in the middle of the week, they will fail to deliver. The worst part, will not even bother to inform customers that they won't be able to deliver. What a customer service!!! Paging owners, it's time to focus on improving this. Don't wonder if you're losing accounts. Is your call center just there to say say sorry but no action taken???? read more

I've been a customer for several years now with on problems until recently. Long story short..... I have called customer service 5 times within the last 3 weeks to have 13 empty 5 gallon jugs to be picked up. They are sitting in my driveway when the wind starts moving, so do the empty jugs down the street. When I called customer service..... they wouldn't even let me talk to a supervisor. They would just email him.. I was promised a response from a supervisor on the date what they would pick up the empty. I have received nothing. I called again and spoke to the CS and they said that they would make another appointment. That would be six appointment. I absolutely lost it. They don't even care about the customers to reach out. Part of my profession jobs duties is to preform good CS, if I didn't........ I would be fired read more

Like everyone else here... they haven't delivered water for over two months already. About to cancel and move to another company.

This is the most horrible service! The delivery driver is awesome and super friendly, BUT-- when we first signed up, we just wanted water. the rep talked us into also getting the Flavia coffee maker- we were told it was free rental. We could order coffee whenever we wanted, there were not stipulations or rules (We were told) summer hit and we stopped ordering coffee. We started getting billed for the machine monthly even though we were repeatedly told it was free. We have only used water, and our bill is now over $111.31. I have called several times to try and get the Flavia charges removed- so every month for 4 months now I've been calling, being put on anywhere between a 25 -45 minute hold- they tell us they fixed the bill, but our bills keep getting bigger anyway. The last time I called I asked to speak to a supervisor. I WAS TOLD THEY DO NOT HAVE SUPERVISORS OR MANAGERS. WHAAAAAAT??! ARE YOU FREAKING KIDDING ME?! yes, they said they are off site and have to call them to get any sort of approval for anything and then they have to call me back. Well, they never called back. they were supposed to fix the billing issues and send us an updated bill reflecting what we actually owe which is $28.16 which is what I was told is was with the flavia credits. Well, now we have late fees on top of that because we ere waiting for the correct bill. So now I'm on the phone with them, I've asked to speak to a supervisor- and guess what- they have them now! But they've transferred me to 3 different people, none of which are supervisors- so the next person I talked to I asked them why they are refusing to transfer me to a supervisor because that is ILLEGAL- she's not sure why but she is actually trying to be helpful but I'm staring at my phone and I've now been on hold for another 26 minutes while she is trying to figure out what's going on with this account. She says the account shows we were approved for being credited- and it shows that were were credited- but our bill is still the same! HOW ARE WE CREDITED BUT THE BALANCE HAS NOT REDUCED??!! She says now all we owe is $33.19 and our next bill will reflect a $77.89 credit. That remains to be seen, I've been told this several months in a row now- and each new month with each new bill the bill just increases. I'm about to switch to Walmart refillable water, it's a pain to get, but at least it removes this billing nightmare!!!!! read more

Trying to arrange water delivery to my office with these people is like "trying to nail jelly to a wall" as the old saying goes. Two weeks ago, I spoke to 3 different Alhambra supervisors who promised delivery by the end of that week and here it is 2 weeks later and nothing has come. And their record keeping is a joke! On several occasions, my account was credited for empty bottles that I never left out and they never picked up. Better to drink store-bought water or even tap water than to have the stress of dealing with Alhambra. I'm happy to say that I actually succeeded in closing my account although it took 2 phone calls to a supervisor to do that. My only regret is that I didn't close my account a year ago. read more

I have been trying to get hold of your customer service for a week. With daily over an hour waiting time on the phone,. This is absolutely disgusting to be treating your customers this way. Hire some more customer care associates. Make it possible to make an address change or cancel from your website. Which doesn't even work. Can't send you messages. "What do you need help with" drop down menu does not work and it prevents from posting. IDK, do something. This is outrageous. I was going to change location, but now I am Definitely canceling this pos service. Total trash of a service all around. read more

It's been three weeks and still haven't got my water delivered.. I keep calling their 800 # and no one answer the phone. What's going on with Alhambra water delivery?? read more

I've been with Alhambra for over 20 years starting in Fremont, CA. When I moved to San Francisco, CA by far THE WORST SERVICE. I've called them a half dozen times for this service. Here's a typical scenario: 1. I get a call from Alhambra waters stating they will pick up our empty water bottles the next morning, and they will deliver new ones as well. 2. The next morning, I put out the empty water bottles. 3. All day - NO DELIVERY OR PICK UP 4. The next day - NO DELIVERY OR PICK UP 5. The next, next day - NO DELIVERY OR PICK UP or phone call. 6. Have to take the bottles inside in case of theft (since we are charged for each empty bottle). 7. I call them, and the cycle starts. Can anyone else recommend another company in SF that gives better service? read more

This company has to be the worst company around. Customer service lacks, well customer service. They have skipped our delivery but they have delivered water in the same building, how does that even work?. We have been with them for years but it is time to move on to a different company, they seriously need to get their business values up, unfortunately they are a money hungry corporation that does not care about their customers. There is no apology from any associate and or manager. We are still waiting for our delivery, and we have the empty bottles outside for them to pick them up. read more

*Tried* to set up water delivery for home. Set it up online and was delighted at how easy it was. They charged my card and the first available day for installation was a week out. -No biggie, seems reasonable. So I took it. Scheduled set-up and our FIRST delivery for Wednesday of last week. STAYED HOME ALL DAY ON WEDNESDAY to meet the delivery guy to set-up the water cooler and receive our first order. I was told the driver would call a half an hour out...but I never got a call. Checked my phone too...and didn't miss any calls. They just didn't call. They also didn't show. I live in the pool house, so I even went up to the main house at 7am and put a post-it on the front door instructing the driver to call me, if by chance they went to the main house and didn't read the notes in their file to CALL ME. They had this in their notes as well, so no matter what, I should have been getting a call. CALLED ON THURSDAY to see what happened and to try to set up round 2 of our FIRST DELIVERY. Mistakes happen. I'm willing to let it go and not make a big deal of it. They say they have it scheduled for delivery TOMORROW (Friday). No mention of how they stood me up the day before and no apology. But whatever. I figure it has something to do with their internal company work structure, as the call center I've been routed to is in Florida and not the local business in Santa Rosa. Dear GAWD! HOW DO I TALK TO SANTA ROSA!?!?! STAYED HOME ALL DAY ON FRIDAY to meet the delivery guy to set-up the water cooler and receive our first delivery. AGAIN. I put a post-it note on the front door of the house again telling them that I'm in the pool house and to call me when they arrive. -NOTHING! They NO SHOWED AGAIN!!!! This time I call them before the end of the day. They apologize and now get a message to the route supervisor. I'm now re-scheduled for delivery on MONDAY. STAYED HOME ALL DAY ON MONDAY to meet the delivery guy. Shocking as it may seem...they NO SHOWED AGAIN! This is my FIRST ENCOUNTER with this company. They're not putting their best foot forward. I call again, and again, they get a message to the route supervisor and reschedule delivery for the next day, TUESDAY. STAYED HOME ALL DAY ON TUESDAY to meet the delivery guy. I even called around 10 to make sure they're really coming today. I'm told (by their call center in Florida) that they are coming today and that I will be getting a call from the driver a half an hour out from my delivery. I wait around all day. -NOTHING. I call at 4 to see what's up? I'm told by the call center that they can't get ahold of the Santa Rosa office. They've left messages and sent emails. But even Alhambra can't get ahold of them. (Deep breath. OK.) The call center in Florida apologizes. They connect me to some sort of manager who is very polite and offers to do some sort of make-good when delivery is finally made. He can't say what that is (as it sounds like it's whatever extra or soon to expire goods the driver has on hand...at least that's my read on it. Hope I'm wrong...but I doubt I am.) The next available delivery date is NEXT WEEK on November 7th. How can it take this long to get water!?! Are they bringing it in on pack mule. That's it isn't it? There's a donkey bringing my water. Very slowly. Like they do in the old country. I give them one more chance. We'll see how this goes. I wish there was just a local business where I could go buy Alhambra water because it does taste delicious. It's my favorite water. I'd love to get it *actually delivered* to my house. Seriously, why is this so hard? The local branch is a red-hot mess when it comes to how they handle new accounts. This is antithetical to how a good business handles new customers. Seriously, get with it! Because I *want* to love you...but you're making this really hard Alhambra. read more

Piss poor delivery!! They never deliver on time! I have received notices that they will deliver one day and never show up! then I get a notice they will deliver the following day and don't show up! This has happened 3 times now!Wow! not a way to run a business!!! read more

The customer service from Alhambra Water is less than desirable. They continue to demonstrate a lack of customer service by not delivering water on time. When you call the customer service, they say they are understaffed and will do their best to reschedule a delivery. When they do schedule a delivery, water is not delivered, prompting the customer to contact customer service again. I believe it's time to look at other options. read more

One star is too much for a company the has gotten too big and doesn't care. I manage a water club for large office with nearly 200 members who pay into a fund to finance water deliveries. Now, after nearly twenty years, I'm ready to say good by to Alhambra. I'm done with these people. Back in October we received a 50% unit price increase per bottle. I have to say, at $4.20 per bottle that was a good deal. But they raised the price to $6.20 per bottle. We are a high-volume customer averaging around 200 bottles a month, so a 50% increase is significant and we are getting screwed. Price increases have happened in the past because of a computer program that automatically raises the price after a certain period. As I have done before, I contacted my account manager for the San Francisco area, Kristin Thomas, to adjust the price. Normally this was done with one phone call. I tried contacting her by phone, many times, then by email. I spoke to her once about the situation and she never got back to me. After several attempts, and months later, with no response, I contacted the branch manager, Tim Ramos, and got the same thing... Dead air. When I did get in contact with Tim, he basically tried to brush me off saying the price increase is not negotiable and it was the cost of doing business. He was rude, condescending and seemingly uninterested in the situation, or the fact they we have been long time customers. I have never had such a horrible experience from any company. Not even the pretense of wanting to be helpful. He wanted to say no before I even asked the question. I hear it from the drivers, and some of the people I spoke to on the telephone, that these two are not the most attentive or customer service oriented people. Longevity and customer loyalty mean nothing. Needless to say, I am now in the market for a new vendor, whether it be more bottles, or perhaps a filtration system. Either way, the day is coming very soon when I tell Alhambra Water - "UP YOURS!!!" read more

If I could give a negative 5 stars I would. I have been a Alhambra customer for many many years, with no issues until now. Their product is great, however, recently their service has been inexcusable. I understand the challenges businesses face due to the impacts of COVID. However, the lack of service and responsiveness is unacceptable. I called customer service about my leaky dispenser on 12/7/2020. An appointment was scheduled for 2 days later... when no one arrived by midday.... I called and was assured my dispenser would arrive, and was told a manager would call... no call, no show, and no acknowledgement from any manager for missing the appointment. Multiple calls demanding resolution and requesting calls from the field manager yielded no result... AND they even had the audacity to skip my water delivery for the month! I guess they figured my dispenser isn't working so No need to bring me any water! Fast forward to 2021...(yes we are in a whole NEW YEAR) and my issue is still not resolved. Again, I understand Businesses are in a tough spot right now due to COVID, however communication is free, and the manager is accountable for making phone calls, and ensuring a positive customer experience. This includes setting the right expectation, following through, and ensuring you deliver as promised, or communicate to reset expectations. I am beyond disappointed in Alhambra and I will be researching other options for water service until they improve their customer services from the leadership down. UPDATE: My issue has been resolved. A driver from Sacramento named Chris came by and provided the best service. He even went the extra mile of noticing that customer service requested a top load cooler temporarily (because Vallejo was out of bottom loaders). He rescheduled my appointment for the following day and brought me the correct cooler and replaced my empty bottles. 5 stars for Chris. read more

I found a small piece of garbage in my water, I called to complain they said a manager is going to call within the next 24 hours but never heard from anybody, I called again three days later and gave them my name and information and no one knew about my complaint ,I asked to speak to a manager again after being on hold for over 15 minutes and there was no manager available, Don't get water from these company their service and water sucks. read more

They can't deliver on time and when the delivery date is next set, they change it without notification. They never, ever bring the water inside the building. Then, they can't come in and pick up the empty bottles. We have 8 empty bottles in reception, that's 16 weeks of delivery. Moving on. read more

I have been waiting for them to pickup 9 empty bottles for the last month and I keep being told they will escalate my delivery and make it right over and over. I have given up on them after 4 years of service. I shouldn't have to store all these bottles and have no water for the amount I pay because they can't get their service right. read more

I live in a condo and my fridge doesn't have filtered water, so I was looking to buy a water cooler. While strolling through Costco one day, I stopped and listened to Alhambra's speal and was impressed, so i signed up for their bi weekly water delivery. I was to receive a phone call to schedule the setup of the water cooler and my first two bottles within the next 5-7 days, which they followed through with and we scheduled a Friday morning appointment between 8 and 9:00. After waiting til 10:00, I decided to call their 800 number and they had me scheduled for the next Monday... well needless to say I was very annoyed since I took the morning off from work and they had their route manager come over for the setup, which made me feel a little better. It's been about 8 weeks since I've had their service and I've only had 1 delivery, I should have 4 by now. It's gotten to a point where I have to call in before every scheduled delivery to make sure they're coming, which they assure me they are, only to come home to the same empty bottles sitting on my porch. It's really a shame that a company with such a great product could provide such Horrible service! Today marks the fourth missed delivery and I'm absolutely over the let down! Tomorrow morning I will be calling to cancel the service and continue my search for my own water cooler. read more

This is thee most horrible customer service experiences I have ever had. I ordered water service before any of this Corona Virus limitations were in place. I was scheduled for delivery and cooler set up for this Monday 3/16/2020 and I took off work to be home and no one even showed up. Previously speaking with a rep on the phone who also verified delivery on that date and the the day prior receiving a confirmation email that the delivery was loaded on the truck and ready for delivery the next day on 3/16. I tried to call the 800 # and was on hold 2 hours to find out where the delivery was and was disconnected. Now this morning I've been on hold for over an hour and transferred just now from 1 csr rep to have to be told I have to be transferred to new accounts to find out what's going on why the delivery didn't happen. And I'm still on hold. I'm am astounded to see all the negative reviews and the amount of people that have experienced the exact same thing I am currently going through. This is ridiculous and very unfair and misleading....and I still have not yet got an answer regarding what's going on. We have a newborn in our home and planned this order perfectly for her 1st week of being born and now we don't even have this to use for her bottles that I was depending on and not 1 customer service person that can seem to help or give me any accurate information regarding my delivery that NEVER HAPPENED....shame on you Alhambra read more

Holy molly these guys suck! Signed up through Costco and they missed three of my initial deliveries. I had family members wait around home for nothing! The call centers promise new delivery dates that never happen. Stay FAR FAR away from these guys. Costco needs to get rid of this service. read more

Customer service continues to deliver as promised.Thank you very much.God bless you all continuelly thru the Covid.

The bottled water is great. The dispenser is wonderful (hot and cold water on demand.) So why a one star review? The customer service is awful, just terrible. In December, we received our regular delivery early in the month. Our serviceman let us know that he was going on vacation and there would be a replacement driver for the next two deliveries. The next delivery, we did not get anything. I called and was told that they would investigate and get back. Well, they didn't. Meanwhile, a couple of days later a neighbor down the street came by and said the water delivery had dropped the bottle of water on her porch and could we please get it off since she had company coming over. I had to pay a neighbor to bring it over since it was far too heavy for me to carry up the hill. I called to complain, they apologized but did nothing. The next delivery was just totally skipped. No water, no nothing, except the robocall telling us we would be receiving a delivery and to leave empty bottles on the porch. I called to find out what was going on. I was told they were in a "red flag" situation, meaning they were temporarily experiencing a personnel shortage. I asked what that meant for me, since it had now four weeks since I had received water delivery. The customer service representative said he was going to have the District Manager contact me to see what could be done. Of course, no one contacted us. All I got was a bill on which one of the two missed deliveries was deleted. So we went on Amazon, ordered a water filtering system, and after over 25 years (counting our commercial and personal accounts), we quit the service. And by the way, we STILL have not heard a word from the management. read more

Waiting on my call from Alhambra. Let's see if they will actually close out my account properly.

We have been a customer for a long time and Alhambra is the worst when it comes to customer service!! If you are late by one day on a payment, they stop service and if you call and ask for an extra delivery, they don't deliver! I would never recommend this business!! read more

I'm updating this review because I was finally contacted by management. It's still low because evidently the computer system they are using is not user friendly for the drivers. They cannot see my requests and when I call customer service with a complaint management doesn't see anything until several days later. This needs to be rectified. As far as my complaint it has been resolved and I should be getting a delivery today. read more

Horrible customer service. I signed up with them through Costco. Don't do it! Drivers are rude and lazy. They would not bring water to back if the house. read more

We have an account through Costco for a few years now and l am on the verge of cancelling our service. I called in last Thursday because we have not had any bottles delivered for 3 months and we were all out. The woman on the phone was very polite, apologized for the inconvenience and began going over the "Hold Policy". I explained to her that we did not put our service on hold, nor did we want to cancel at the time. She did further research and found that a rep within their company put our account on hold and she apologized for the inconvenience. She also told me that we were scheduled for delivery on Monday (The Bayview office is not scheduled to deliver in our area on that day according to the rep on the phone) and told me that if l wait until Thursday she will give us a free bottle for our inconvenience. Today is Friday and l am still waiting on our delivery. I live in SOMA and see Alhambra water trucks all the time. If l dont see one today at my front door delivering our water... read more

Since my review on Yelp, I have received calls from several employees at Alhambra who all seem genuinely interested in resolving the problems I have experienced. I am cautiously optimistic that service will improve moving forward. This would be a great outcome, because as I mentioned in my initial review, the product is excellent. read more

I've been a customer for 18 years and have not had such bad service in the past year as in all that time. Missed deliveries, no communication, terrible phone customer service, the list goes on. Since they removed the corrugated bottom on the 24 count, half liter bottle case, the bottoms all are slanted and will tip over and spill because of this. Finally had enough and cancelled last night. Called up Arrowhead and started their service. Couldn't be any worse. read more

I can not say anything GOOD about Alhambra or give them a rating, I will give them a (F), for failure in everything. This is the worst company in the entire world. Been trying to get them to pick up cooler and water bottles for a year, always excuses. I just want Alhambra to get their cooler and bottles. You need to PAY your drivers more money, so they would do their job and NOT quit on Alhambra!!!!!! I couldn't post because I had to rate you. You don't deserve that. read more

Worst experience ever and I have been so patient. I have took numerous days off to wait for delivery and no one shows I can't express the amount of frustration and lack of customer service this company has -starts do not go with this company there is a reason they have over 200 reviews and 1 star read more

This is the absolute worst water company ever! I just recently signed up with them and had nuthing but trouble trying to get some water delivered!! They have only made 1 delivery. I've rescheduled 3 deliveries going on my fourth one and they don't have an explanation as to why the driver keeps missing my deliveries! Every time they reschedule I make sure to leave all 4 water bottles on my porch only to come home to the same empty water bottles!!! I'm out of water and now have to go purchase water from the store when I'm already being billed for a water service. Seriously considering canceling this service. I will give them one more attempt at delivery then I'm finding a new service!!! read more

The delivery service of this company is horrible. I use this for my business and I haven't been diligent to check if they indeed deliver the quantity I'm billed for, or if they even credit me for the bottle return. *They do not deliver on time *They deliver 2- 4 extra bottles so they can skip a delivery-crowding the little space I have. *They've left bottles outside my office (busy intersection) with the sun heating up the plastic containers. *Delivered but not pick up empty bottles. That's just strange. *Billing is questionable. read more